It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Shipton's jewellery is accurately presented in the catalogue and online, as to its stones, colour, metal and size. It arrives safely packaged and is a joy to wear. Faultless, with new and exciting des... See more
Company replied
Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Good products and service, delivery could be faster
Pleased with products and presentation. Took a few days for them to be sent and different free gift offered.
March 3, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re so pleased you were happy with the products and presentation. We’re sorry for the slight delay in dispatch and for the change to the free gift – we didn’t want to delay your order further while waiting for the original gift to come back into stock. We appreciate your understanding.
Quality items at a reasonable price+ free gifts as a bonus.
I’ve purchased several gifts from Shiptons and they have all been good, and their free gifts are an added bonus. Would recommend them for quality jewelry at a reasonable price, especially in their sales.
February 28, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely review. We’re delighted you’re pleased with the quality of your purchases and enjoyed the free gifts – it’s our pleasure.
Good value for money.
Have many pieces from this Company and very pleased with them all.
Just wish I could afford everything they offer!
March 1, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your continued support. We’re so pleased to hear you’ve collected many pieces from us and have been happy with them all :)
Beautiful piece of jewellery...at great…
Beautiful piece of jewellery...at great price and a fast delivery ! Very happy with the service !
February 24, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re happy to hear you’re so pleased with your jewellery and that it arrived quickly.
Beautiful Green Agate Bracelet
Ordered by phone and Customer Service was great. Product arrived beautifully packaged and of good quality. Delivery was fast. Very pleased with Company.
March 10, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your kind review. We're delighted to hear that you found our Customer Service helpful and that your order arrived quickly and beautifully packaged.
Lovely Necklace!
The Lapis Lazuli Bead Necklace is beautiful, as described, good quality for the price, my partner is very pleased. It was well packaged, the free gift Jewellery Case is nice and also useful, and the despatch was prompt.
February 9, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your wonderful review. We’re so pleased to hear that the Lapis Lazuli Bead Necklace was just as you hoped and that your partner is delighted with it — that’s exactly what we love to hear.
Beautiful jewellery
Brilliant service I’ve used this company several times and not been disappointed the jewellery is different and beautiful lovely shop in Newquay the assistants are really friendly and helpful
February 20, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for your continued support and for taking the time to leave such a lovely review.
It’s wonderful to know our Newquay team looked after you so well — we’ll be sure to pass on your kind comments to them.
Excellent service from order to…
Excellent service from order to delivery.20
February 18, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely review. We’re so pleased to hear you were happy with everything from order through to delivery.
As always the jewellery if perfect
As always the jewellery if perfect. Really quick secure postage.
Look forward to haveing some rings that are plain gold bands with engraved flowers.instead of latace work & false stones
February 20, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your kind words — we’re so pleased you’re happy with your jewellery and our speedy delivery.
Your idea of plain gold bands with engraved flowers sounds beautiful. We’ll certainly pass that suggestion on to our design team.
Excellent service and goods
February 2, 2026
Unprompted review
Reply from Shipton & Co
Thank you very much for your kind feedback. We’re so pleased you were happy with both the service and your purchase.
Delivery Excellent.
Delivered on time and in good condition. Item exactly as described, and very well received by my other half! Well done, as ever.
February 14, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your wonderful review. We’re so pleased your gift arrived on time and was well received – that’s always lovely to hear!
Faultless service throughout. 10/10
For the first time in many years ,I had to return a bracelet,which I realised would not be a suitable gift.
I telephoned the customer service department on receipt of the item. I was given instructions of
how and where to return (free of charge) the item. On receipt of the parcel , a member of the customer service department telephoned to ascertain my card details to refund my money. The whole thing was carried out in their usual professional and friendly manner.
February 11, 2026
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience. Although we’re sorry the bracelet wasn’t quite right, we’re pleased the return and refund process was straightforward and handled in the professional and friendly way you’ve come to expect from us. We truly appreciate your continued loyalty over the years.
Jewellery
A very promt service, friendly person on the telephone and quality goods. Unsure of date ordered.
February 4, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your kind review. We’re so pleased you found our service prompt, our team friendly, and the quality to your expectations.
I was very pleased with the help i…
I was very pleased with the help i received from your customer services.
February 9, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re so pleased our customer services team were able to help, and appreciate you taking the time to share your experience.
Always tempting
Your jewellery is always very tempting,and there is always something I like to buy ,keep up the good work 🏴🏴
February 16, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for your words. We’re so pleased you continue to find pieces that tempt you – that’s exactly what we love to hear!
Beautiful necklace
Beautiful necklace, arrived quickly in a beautiful presentation box. I have problems fastening necklaces now because of arthritis in my hands, but this one slips easily over my head. So it's easy to wear and looks fabulous. Thank you.
February 11, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your review. We’re so pleased your necklace arrived quickly and that the design makes it easy and comfortable for you to wear. It’s wonderful to hear you’re enjoying it — thank you for choosing us.
Good things for those who wait!
The website is easy to navigate with excellent illustrations. But the quality and beauty of the bracelets in real life go above and beyond the photos on screen or in the brochure. I am very pleased with my purchase. Items are packaged beautifully. My only concern was the length of time it took to arrive, 10 days. The website says to allow 7 to 14 days but it is unusual for online merchants to take this long these days. It’s a small quibble on my part. If I could give four and three quarters stars I would do so!
February 18, 2026
Unprompted review
Reply from Shipton & Co
Thank you for such thoughtful feedback. We’re so pleased you found the website easy to use and that your bracelets exceeded expectations in real life — that’s exactly what we hope for.
We do appreciate your comments regarding delivery times and understand your point. Thank you for your patience, and for your very generous four and three-quarters stars!
Another purchase I am very pleased…
Another purchase I am very pleased with. Arrived very quickly well within the time estimated.
Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to present these both to my friend for her birthday.
Can't recommend Shipton & Co highly enough, been purchasing from them for many years both in store and now online and have never been disappointed with service or quality of items.
February 3, 2026
Unprompted review
Reply from Shipton & Co
Thank you for such a wonderful review and for your loyal support over the years. We’re so pleased your Tree of Life and Secret Sparkle earrings arrived quickly and that you’re happy to gift them — we hope your friend loves them!
Beautiful jewellery
Beautiful jewellery, I have bought online and instore in in bowness on windermere, the assistant was really very helpful, polite and a pleasure to deal with, the quality of the jewellery is beautiful and the prices are very good. I also ordered a gift online to be sent to the recipient and the service was excellent. I also look out for older pieces which are quite stunning and well worth buying as shipton &co produce some unique pieces. I highly recommend them.
February 9, 2026
Unprompted review
Reply from Shipton & Co
Thank you for such a generous review and recommendation. We’re so pleased you’ve enjoyed shopping with us both online and in Bowness on Windermere, and that our team made your visit such a positive experience.
Happy Chappie
Have bought many times both on line and in store and have always been happy with the quality and price of the products
January 19, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for your continued support. We’re delighted to hear that whether shopping online or in store, you’ve always been happy with both the quality and value of our pieces.
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