It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Shipton's jewellery is accurately presented in the catalogue and online, as to its stones, colour, metal and size. It arrives safely packaged and is a joy to wear. Faultless, with new and exciting des... See more
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Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I made the order by post
I made the order by post. I waited and waited then I sent an email to enquire who much longer I would have to wait. It took approx another 10days. Like the merchandise but I don't rate the admin and delivery service
February 2, 2026
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to leave your feedback. I’m very sorry for the delay you experienced with your postal order. Postal orders can take a little while longer due to the FREEPOST service we offer and time to process the order at headoffice but we are looking to how we can improve this. I’m pleased to hear that you like the merchandise. Thank you again for your patience.
Fantastic!
I've purchased one item from their Newquay shop and one item online. Brilliant service, fabulous products and reasonable prices.
February 6, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely review. We’re delighted to hear you enjoyed both your visit to our Newquay shop and your online experience. It’s great to know you found our service, products, and prices just right.
Love this company!
Love this company!
I first heard of them when one of their catalogues was delivered with junk mail over 10 years ago. In the beginning I used to recycle the catalogues as I thought them 'too posh' with prices out of my range, however in 2013/14 following Cancer diagnosis and major surgery, plus an exit package from previous employer, I'd decided to thank my family for their love and support by saying they could choose something from the company (within reason 😉)
I've had nothing but excellent service from them from repairing rings I'd originally bought from them to them contacting me whenever the size of ring wasn't available and not being able to size up/down the nearest size due to how the ring was designed e.g not a single band etc, allowing me to swap in totally different rings instead and refunding or making arrangements to pay the difference.
They are my go-to when I need a boost 💝
January 20, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for sharing this — it genuinely means a great deal to us. We’re incredibly honoured that our jewellery has played a small part in such an important and personal chapter of your life. Knowing we’ve been able to help you find pieces that bring a little lift when you need it most is exactly why we do what we do.
We’re so glad to be your go-to when you need a boost 💝
Looked after me well and helped to make…
Looked after me well and helped to make the purchase simple with their knowledge of the products. Goods arrived very quickly and in plenty of time for my wife's birthday. Something a little special that you don't find in the shops.
January 30, 2026
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words. It’s lovely to know you found something a little special — that’s exactly what we aim for. We hope your wife enjoys her gift and we look forward to helping you again in the future.
Arrived in time
Ordered on line, said would take 7/14 days didn't realise it was working days so sent email saying needed by Saturday (24th) took 2 days to reply and just going through system which wasn't really a reply sent another email saying if they could not guarantee delivery I would cancel order it was posted out on Wednesday and arrived on Thursday, so our twin granddaughters got there 21st Birthday presents on time.
January 15, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re pleased the order arrived in time for such a special occasion and hope your granddaughters loved their 21st birthday gifts.
A good company
As usual the goods arrived on time and were perfect. I always find Shiptons a good company to deal with.
January 24, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your review, we’re so pleased you’re happy with your order.
Great Service
I have purchased several pieces from you kin the last couple of years and they have always equalled myself and my wife's expectation. The service is good and up to the brochure's description.
We shall continue using Shipton whenever necessary.
December 17, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words and for your continued support over the past few years. It’s always nice to know our pieces are appreciated exactly as described, and we truly value your loyalty.
I Purchased a lovely Lapis lazuli…
I Purchased a lovely Lapis lazuli bracelet which I am delighted with. The customer service person I spoke with was polite and helpful.
January 16, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your kind review. We’re so pleased you’re enjoying your Lapis Lazuli bracelet and that our customer service team was helpful. Your feedback is much appreciated.
high standards
as a past Shipton customer I am very satisfied
with the past and present service. Jewellery is of a very high standard.
January 26, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your continued support. We’re so pleased to hear you’re very satisfied with both our past and present service, and that you value the high standard of our jewellery. Your feedback truly means a lot to us.
Items are usually excellent.
I give customer service 5 stars for their information, reassurance & support.
Before I purchased the two items, I requested reassurance that they would be delivered in time, as one was a Birthday gift.
Unfortunately due to previous experiences of being too lengthy a time with dispatch & delivery, this was of great concern to me.
I had to call customer svs again for that very reason.
The lady I spoke to there was so helpful. That is my reasoning of 5 stars given.
I need to add that these two sets of shell pearls were not in the best of conditions. With chippings from them left in the satin boxes.
I have to say that this is the first time the quality of Shipton & co items wasn't up to scratch. I am sorry to state that, as this is most unusual.
Hence the 3 stars.
This was a prompted review.
January 23, 2026
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share such detailed feedback. We’re pleased to hear our customer service team were able to provide the information, reassurance, and support you needed, especially with a time-sensitive birthday gift.
We’re very sorry to hear that the shell pearl sets did not arrive in the condition you would expect. This is certainly not the standard we aim for, and we appreciate you highlighting it. Your comments have been noted and will be shared with the relevant team, as quality is extremely important to us.
Easy ordering
Easy ordering, product exactly as expected and incredible quality
Will definitely use the company again
January 26, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re so pleased to hear everything was easy to order and that the quality met your expectations.
Necklace purchase
Reliable swift service via telephone ordering. Helpful and polite sales assistant.
January 10, 2026
Unprompted review
Reply from Shipton & Co
We’re pleased to hear you found our telephone ordering service reliable and swift, and that our sales assistant was helpful and polite. Your comments are much appreciated.
Beautiful jewellery
Beautiful jewellery
And brilliant prices. The shipping time is the only reason for 4 stars not 5
December 11, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re pleased to hear you love the jewellery and our prices. We appreciate your comments on delivery times and will certainly take this on board as we continue to improve our service.
Let me start by saying I would order…
Let me start by saying I would order again. Customer service was not brilliant over the phone and there was no response to an email I sent.
Item took a while to arrive. It was for a birthday present and didn't arrive on time. That's fine as it was for my mam and she understood. Item was perfect in its own right but did not look like the one on the website! The item looked green tones on the website and pinkish tones in real life.
January 16, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your feedback and for saying you would order with us again — we really appreciate that.
I’m sorry your experience with customer service and delivery was disappointing, and that the item didn’t arrive in time for the birthday. I also understand your comments regarding the colour difference. If you would like to exchange it, we will be more than happy to help.
We’re pleased you were happy with the item itself and thank you for taking the time to share your experience.
Excellent customer service
Excellent customer service. Good web site. Well packaged goods.
January 7, 2026
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re really pleased to hear you found our customer service excellent, our website easy to use, and your order well packaged.
Good service
Good response from customer services when I requested an out of stock item. It was ordered and I was notified when it became available. It was delivered promptly and in good condition. The product was a gift, which was completely appreciated.
December 1, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that our customer services team were able to help with your out-of-stock enquiry and keep you updated until the item became available. It’s lovely to know it arrived promptly, in perfect condition.
Very prompt service
Very prompt service, as always.
Delighted with earrings.
December 20, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re so happy to hear the service was prompt as always and that you’re delighted with your earrings.
Fast delivery, safely packaged and lovely item.
Ordered just before Christmas and wasn't expecting it to arrive by Christmas (not that it was a present) but it arrived in a couple of days, securely packaged. Loved the item - just as it looked online. Very pleased with service and item. No complaints.
December 16, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to share your experience. We’re really pleased your order arrived so quickly and safely, especially at such a busy time of year. It’s lovely to hear that the piece was exactly as expected and that you were happy with both the service and the jewellery.
A lovely selection of jewellery
A lovely selection of jewellery, well worth the price paid!
December 25, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words — we’re so pleased you loved the selection and felt it was great value. We really appreciate you taking the time to share your feedback.
First time problem
For the first time, ordering from Shipton & Co, something went wrong. I ordered 4 items but when the delivery eventually arrived there were only 3 items in the bag but the delivery note itemised all 4. There was no note saying one thing would be coming later. I contacted the company, which got back to me quickly, saying it would investigate. A few days later the missing item arrived, no explanation. All is well but I was concerned about lack of information.
December 22, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience, and for ordering with Shipton & Co.
We’re very sorry for the confusion caused when one item was missing from your initial delivery, particularly as the delivery note listed all four items. While we’re pleased the missing piece reached you safely, we fully appreciate that the lack of explanation at the time was unsettling. Normally, if an order is sent as a part-delivery, this is accompanied by a note explaining that an item will follow, and we’re sorry this was missed on this occasion.
Thank you for your patience and for your understanding.
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