It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Shipton's jewellery is accurately presented in the catalogue and online, as to its stones, colour, metal and size. It arrives safely packaged and is a joy to wear. Faultless, with new and exciting des... See more
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Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attentive phone calls from…
Attentive phone calls from Shipton...things had got complicated because I had to order by phone, rather than online, due to the vouchers I had received previously. Very happy with the ring and earrings.
December 8, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience. We’re really pleased our team could help by phone and make the ordering process smooth for you. It’s lovely to hear you’re happy with both the ring and earrings — we hope you enjoy wearing them, and we look forward to helping you again in the future.
always a pleasure to receive an order…
always a pleasure to receive an order from Shiptons
always securely wrapped and received on time
plus the ordered item is a pleasure to receive
December 21, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind feedback. We’re pleased to hear your order arrived securely and on time, and that you enjoyed receiving your piece. We really appreciate your continued support.
Why I recommend Shiptons.
Easy to use website.
Order fulfilled and delivered on time.
Well made and presented products at exceptional prices…
…but, please stop including the ringsizer as a complimentary gift - I’ve got 6 of ‘em languishing in a drawer!
Thank you.
December 11, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review and kind comments about our website, service, and jewellery — we’re really pleased to hear you’re happy with your order.
We also appreciate the feedback about the complimentary ring sizer. That’s very fair (six is quite a collection!), and we’ll certainly pass this on to the team as we continue refining our packaging choices.
Thank you again for your support — it’s very much appreciated.
All good.
Bought various things from Shiptons over the last few years all been good so far.
I might have an item to return in the new year so will see how that goes.
Delivery is usually on time.
December 1, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review and for your continued custom over the years — we’re pleased to hear you’ve been happy with your purchases.
If you do need to make a return in the New Year, our customer service team will be happy to help and ensure the process is straightforward for you. We’re also glad to hear delivery has usually been on time.
Thank you again for taking the time to share your experience.
Disgraceful
When my mother was alive I ordered her some things under my name as she was not capable of doing this herself. She died last August and over the past 15 months I have phoned customer services at least 5 times asking them to remove me from their mailing list as it was upsetting for my 92 year old father to keep receiving these catalogues at his house as it reminded him of the wife he'd just lost after 60 years of marriage. Each time I was assured by the person I was speaking to that I would be removed. More catalogues kept coming so I filled in a online form to Shipton & Co demanding that they remove me from their mailing list under the right to be forgotten UK GDPR ruling. What did they do then? They started emailing me asking me if I wanted to buy their stuff!!!!! Another catalogue has just arrived. How bloody hard is it to remove my name from their mailing list. It's a total lack of respect and very upsetting for all of us. If I could give 0 as a review I would have done.
December 20, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to leave this review. We are truly sorry for the distress this situation has caused you and your family.
We would very much appreciate the opportunity to look into this fully and ensure that all of your details have been completely removed from our records as we usually would do upon request. Please contact us directly on 0121 262 6478, where a member of our customer service team will be able to help immediately. Alternatively you can email on customercare@shiptonia.co.uk for attention of management who can double check and confirm everything has been actioned correctly.
We are genuinely sorry that this has caused further upset and appreciate you bringing it to our attention so we can resolve it properly.
Beautiful jewellery …
Beautiful jewellery and an excellent multi purchase offer. Arrived, safely packaged and very prompt delivery. Other online companies offer tracking which would be helpful.
December 24, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely review. We’re so pleased to hear you were happy with the jewellery, the multi-purchase offer, and the prompt, secure delivery.
We also appreciate your feedback regarding tracking — this is very helpful, and we’ll certainly pass it on as we continue to improve our service.
Benchmark for Excellence
Over the years I have used Shipton&Co many times. From the first contact (by telephone, too long in the tooth for computerised ordering 🤔) And as I was phone earlier today. They have never let me down. I was late with my Christmas order, and was informed. The company would do their best, but it wasn't promised.At about 11.45 this morning a recorded package arrived. My wife's presents in time for the big day 🎁🎄🎅So in this review can I say again. A brilliant professional, yet comfortable, easy to deal with company. Shipton&Co should be the benchmark for excellence A. Neaves.
December 24, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that, over the years, our team has consistently looked after you — whether by telephone or otherwise.
We’re especially pleased that your Christmas order arrived in time and that your wife’s presents made it for the big day. Thank you for your kind words about our service and for describing Shipton & Co as a benchmark for excellence — that truly means a great deal to us.
The product was good and delivery was…
The product was good and delivery was fast! However the y initially charged me for two free gifts at £90 and the VAT twice. My phone call was acted on within a few hours and everything was put right.
December 19, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review. We’re pleased to hear you were happy with the product and that delivery was fast.
We’re sorry for the initial error with the free gifts and VAT, but we’re glad this was resolved promptly once you contacted us. Thank you for bringing it to our attention and for giving us the opportunity to put things right
I deal with Shipton fairly regularly
I deal with Shipton fairly regularly ; their products make perfect gift and are of a high quality.
I always receive excellent service, goods are well packed and arrive within an acceptable timescale.
Thank you.
December 2, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re so pleased to hear you shop with Shipton regularly and that our jewellery makes such perfect gifts for you. It’s great to know you consistently receive excellent service, with well-packed items arriving promptly.
Reply from Shipton & Co
Thank you for your kind feedback. We’re pleased to hear your items arrived promptly and that you found us dependable. We really appreciate your support.
This was my second purchase in a month
This was my second purchase in a month. I was so pleased with my last delivery I ordered more items for Christmas gifts. Again, I was more than pleased with the jewellery items.
November 21, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your continued support. We’re delighted to hear you were so pleased with your first order that you came back to shop with us again, and that the jewellery made perfect Christmas gifts.
I needed to place my order by 'phone…
I needed to place my order by 'phone because I had a voucher to use. The lady I spoke to was most helpful and efficient, and my order arrived within a few days
December 3, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience. We’re glad our team could help you place your order by phone and that everything was handled efficiently. It’s lovely to hear your order arrived so quickly, and we really appreciate your kind words.
Great company to deal with
As always, lovely items, just as described (in this case even better than the picture in the catalogue) and dispatched well-packed and promptly.
November 11, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re really pleased to hear that the items exceeded your expectations and arrived safely and promptly.
Product as described and received…
Product as described and received within the specified lead time
November 13, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re pleased to hear that your item arrived as described and within the stated lead time. We appreciate you taking the time to leave a review.
Excellent customer service if online or…
Excellent customer service if online or on the phone. Trusted deliveries with recognised carrier. Excellent quality of products. It’s also very nice to get money off vouchers for future orders. Can’t really find anything at all negative to say about Shiptons. Thank you x
December 10, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re really pleased to hear that both our online and phone service have been helpful, and that your deliveries have arrived safely with our trusted carriers. It’s great to know you’re enjoying the quality of our jewellery — and the little vouchers too!
Brilliant company all round
Great customer service,my mixed up order was soon put right in a fast efficient transaction.
Really pleased with the red ring I received and will be ordering again very soon.
Brilliant company for choice,quality and price.
November 23, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. I'm really glad we were able to resolve the mix-up quickly for you, and it’s wonderful to hear you’re pleased with your red ring.
We truly appreciate your kind words about our choice, quality and prices — and we look forward to welcoming you back again soon.
Beautiful jewellery …
I have had many pieces of jewellery from this company.Jewellery is always beautiful and of good quality.Recently bought a jade Buddha which I lovePresentation is good and delivery reliable.A good company to deal with
December 10, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely review and for being such a loyal customer. We’re so pleased you love your new jade Buddha, and it’s great to hear you’ve consistently had a positive experience with our quality, presentation and delivery.
Very quick service
Very quick service was received in a few days.
Product is very good
December 4, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback! We’re glad your order arrived quickly and appreciate you shopping with us.
Excellent company and very good…
Excellent company and very good jewellery
December 5, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words! We’re so glad you’re happy with both our service and our jewellery.
Great experience never ordered from…
Great experience never ordered from this company before order came well packaged with catalogue and free ring sizer ☺️
December 3, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely review! We’re really pleased your first order arrived safely and that you enjoyed the catalogue and ring sizer. We hope to welcome you back again soon! 😊
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