It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
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Shipton's jewellery is accurately presented in the catalogue and online, as to its stones, colour, metal and size. It arrives safely packaged and is a joy to wear. Faultless, with new and exciting des... See more
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Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jewellery with a difference
Always visit these shops in Scarborough and Stratford-upon-Avon. The jewellery is beautiful and very well priced. The staff are an exception to the company. Lovely ladies in both shops, always willing to help when I make orders over the phone. A real must for jewellery lovers who like something different to the norm. Highly recommend
December 6, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely review and for visiting both our Scarborough and Stratford-upon-Avon shops. It’s wonderful to know their care and service have made such a difference to your experience. We’re happy to hear how much you liked our jewellery and find it well priced. We’re so grateful for your recommendation and for choosing our unique designs.
Love Shipton's jewellery!
I am a regular Shipton customer. I particularly enjoy going to the Keswick store, where the members of staff are so lovely and helpful. I often order online too. I would have given five stars but for the fact that I wasn't notified when my order had been dispatched, so, despite ordering in good time, was uncertain whether the gifts for Christmas presents that I had ordered would arrive on time. I therefore had to contact customer service. They offered a very quick response, saying that my order had been dispatched and had been with Royal Mail for a few days and it was the postal service that was suffering delays. It would be great, when ordering online, if customers were notified that orders had been dispatched, in line with other companies. This would give reassurance that orders were not lost in the ether. Other than that, I love Shipton's jewellery and will continue to be a loyal customer.
November 26, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback and for being such a loyal Shipton customer. We’re especially pleased to hear how much you enjoy visiting our Keswick store and that the team there always look after you so well.
I’m very sorry that you weren’t notified when your recent order was dispatched. We completely understand how important it is—especially at Christmas—to know that gifts are safely on their way, and I apologise for the worry this caused. We are working on making our notification system better so customers are kept informed as soon as orders are dispatched. Thank you again for your kind words about our jewellery and for your continued support :)
Earrings bought as a gift
Earrings bought as a gift, lovely style and quality. Loved the free gift of a jewellery box. Product arrived on time with excellent packaging. Have bought many things before and have never been disappointed,
December 3, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re really pleased the earrings made a special gift and that the complimentary jewellery box was appreciated. It’s great to hear your order arrived on time and was well packaged.
Great value
Great variety of things to choose from. Items arrived in good time and well packed.
November 28, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re pleased you enjoyed the variety of designs on offer and that your order arrived in good time and well packed. We really appreciate you shopping with us.
Warm, friendly and helpful staff
Warm, friendly, helpful, efficient and knowledgeable staff. An extensive range of lovely products, good value for money. Fast delivery.
November 28, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your feedback. We’re happy to hear that our team’s warm, friendly and knowledgeable service stood out to you, and that you’ve enjoyed the range and value of our jewellery. It’s great to know your order arrived quickly too.
Very good service 💯👌👌
November 26, 2025
Unprompted review
Reply from Shipton & Co
Thank you for the wonderful feedback! We’re so pleased to hear you received such good service. It’s lovely to know everything went well, and we hope you enjoy your purchase.
Lovely items, good service.
I have ordered from shipton & Co for a good number of years now, and I have always been very pleased with my items and had good service.
November 5, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your continued support over the years. It means a great deal to us. We’re delighted to know that both our jewellery and our service have consistently met your expectations. We’ll make sure your kind feedback is passed on to the team.
Lovely
Very nice ring, fast and efficient service and well packaged
November 18, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re delighted to hear the ring arrived quickly, beautifully packaged, and just as you’d hoped.
Impressive response
Delivery seemed late so I rang and was promised special delivery the next day, which worked perfectly.
November 25, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. I’m sorry your parcel seemed delayed at first, but I’m very glad our team were able to step in and arrange Special Delivery to get it to you the very next day. We appreciate your patience, and we’re pleased everything arrived safely.
Always have good experience with this…
Always have good experience with this company. Friendly and helpful staff. The damaged item in my package was swiftly replaced. This is an unusual occurrence as the jewellery is of a very high standard and beautifully packaged.
November 24, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your experience. We’re so pleased you’ve consistently had good service from us, and that you found our team friendly and helpful. I’m glad the damaged item was replaced quickly for you — issues like that are very rare, as you say, but we always want to put things right straightaway.
excellent service staff very helpful
November 7, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words. We’re so pleased to hear you received excellent service and found our staff helpful.
Excellent item and excellent service
November 15, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re really pleased to hear that both the item and our service hit the mark for you.
Beautiful ring and free gift
Beautiful ring and free gift. Lovely packaging ,quality goods and service. Ilook forward to placing my next order. Thank you.
November 24, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely comments. We’re really pleased to hear you’re happy with the ring, the free gift and the packaging. It’s great to know the quality and service met your expectations.
Beautiful craftsmanship
Beautiful craftsmanship and choice of jewellery, lots of offers too. Shipton is a good company to deal with. One of my orders was lost in transit and a further order was sent to replace it.
November 4, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We're very sorry one of your parcels went missing along the way, but I’m glad we were able to put things right quickly with a replacement. We’re always here to help and it’s wonderful to hear you feel we’re a good company to deal with.
Hopping along to Christmas
Not only was I pleased with the delivery and packing, but the item ordered is lovely and I hope will be a lovely Christmas gift.
November 10, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words. We’re so pleased to hear your order arrived safely and that you’re happy with the piece itself. It’s wonderful to know it will be given as a Christmas gift — we hope it brings just as much joy to the recipient as it did to you.
A wonderful experience
Ordering is easy and delivery is prompt. Goods are wonderful.
November 7, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. It’s great to hear that ordering is straightforward and that your items arrived promptly — and we’re so glad you’re enjoying the jewellery itself.
Waited for 20 min for customer service…
Waited for 20 min for customer service to answer, waste of time I wanted to know how long the droplets were on the necklace as it gives you no idea in the catalogue. It makes you wonder are they WFH.
November 12, 2025
Unprompted review
Reply from Shipton & Co
We’re very sorry to hear about the delay in getting through to our team and that a size was missing from our catalogue description. We’ve been exceptionally busy recently, but please rest assured our customer service team works from our head office and our UK-based call center, not from home.
In future, you’re very welcome to send any queries directly to customercare@shiptonia.co.uk and our team will be happy to help. If you would like to send us an email with the product in question - we will ensure your question is answered. Thank you for your feedback.
Easy website
Easy website. Clear detail of items. Good returns system. Friendly and helpful people when using the phone.
November 1, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your kind words! We’re delighted you find our website easy to use and our team friendly and helpful — that’s exactly what we aim for.
Easy to use website but the free gift…
Easy to use website but the free gift was the wrong colour
November 3, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re glad you found our website easy to use, but we’re sorry the free gift wasn’t the colour you expected. We didn’t want to delay your order, so we sent an alternative colour as the one shown is now due back in stock in January. We appreciate your understanding and will pass your comments to the team to make this clearer in future.
Reply from Shipton & Co
hank you for your kind feedback. We're so pleased your order arrived safely and in good order once again — we really appreciate your continued support!
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