I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
Company replied
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for refund
I received my items very quickly from Shoeaholics but just didn’t like them when they arrived, no reflection on the company, just didn’t think they were worth the money I had paid, I returned both pairs the same day, which was 18th December, still waiting for the refund, the length of time it takes to refund your money is far too long, I emailed customer services who were not helpful at all.
December 18, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Mrs McCourt,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re sorry to hear that our Customer Service response didn’t meet your expectations.
To help us review this further with our Customer Service team, we’ve reached out to request a few details regarding your order. Once we have that information, we’ll investigate and get back to you via email with an update and next steps.
Regards,
Team Shoeaholics
I order all the time from Shoeaholics…
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orders come in a timely usually fast manner so I don’t have any complaints . I was surprised by the bad reviews . I have onlr experienced good customer service .
January 3, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Sara! 😊
Thank you so much for sharing your experience with us. We’re thrilled to hear that you’ve had consistently great service and that any issue you faced was resolved promptly. Your feedback means a lot, and we’re glad your orders usually arrive quickly. We appreciate your trust and look forward to serving you again soon! 💖
Regards,
Team Shoeaholics
Great items
Amazing website, the items are such a good price. I have bought from here many times. Fast delivery, easy returns, lots of choice and I’ve recommended to lots of people. I’ve never paid full price since.
December 4, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Katie,
We truly appreciate your kind words and loyalty! It’s wonderful to know you’ve shopped with us many times and enjoy the variety and value we offer. Thank you for recommending us. We can’t wait to serve you again!
Regards,
Team Shoeaholics
Untrustworthy and used items !
Should have read all the reviews before I ordered from Shoeaholics. Ordered a brand new bag - it arrived used and faulty. Company did not take my complains seriously and said I can return or get 10% off my original order. They would not exchange it for the same one - and they are now out of stock. The bag I bought the day following went down further in price. Still awaiting for support for a refund - they said they’d send me a code for free returns but I’ve never had this. Really dissapointed
December 30, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Miriam,
Thank you for sharing your feedback with us. I’m truly sorry to hear about the disappointment you’ve experienced with your recent order.
Please note that we do not offer a replacement service. Since you have not received the returns code, we’ve requested a few details so that we can forward this to our Customer Service team, and they will get back to you as soon as possible via email to resolve this.
Thank you for your patience and understanding while we work to make this right.
Kind regards,
Team Shoeaholics
Great shopping experience this time
Second time round and great experience this time, hassle free, easy ordering, delivered as promised, lovely sparkly trainers at a great price, happy Mum and sister on Christmas Day
December 25, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Lisa,
Thank you so much for your lovely feedback! We’re delighted to hear that your second experience with us was hassle-free and that your order was delivered as promised. It’s wonderful to know that the sparkly trainers were a hit with your Mum and sister on Christmas Day. We truly appreciate your support and hope you continue to enjoy shopping with us!
Kind regards,
Team Shoeaholics.
Reply from Shoeaholics.com
Hello Gillian,
Thank you for your feedback! We’re pleased to hear that our communication met your expectations and that your order arrived promptly. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Shoeaholics.
I never received my delivery the driver…
I never received my delivery the driver left it in an unsafe place and you never helped at all in resolving it and giving me my refund even though Evri admitted the delivery was not to a satisfactory standard.
I'm now out of money without my parcel and taking legal action.
December 3, 2025
Unprompted review
Reply from Shoeaholics.com
Hello Lawrence,
We’re very sorry to hear about your experience and understand how concerning this situation has been. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon. We take matters like this very seriously and are committed to reviewing the case thoroughly. Thank you for your patience while we work to ensure this is resolved appropriately.
Kind regards,
Team Shoeaholics.
First time ordering from shoeaholics…
First time ordering from shoeaholics and will not do again. My partner purchased some boots and item was marked as dispatched from Evri. We were out during delivery so he went on the Evri app and marked to leave in safe place in the rear garden. Item was marked as delivered by Evri and a photo of a piece of grass next door was taken with no package in it and no package to be found. Reported to Evri first who said they would call back and never did. Reported to shoeaholics who advised it had been delivered as per the photo (which shows no package) and we should have noted where to leave the parcel. Emailed back to say as such and that we had left a note on the app. Just received another email - a week later I might add - to say the same as before so they clearly didn’t read the email? You can’t speak to anyone to get immediate answers and the staff fob you off. They were a supposed to be a Christmas present. Looks like we will have to do a chargeback.
December 20, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Miss Kayleigh S,
Thank you for bringing this to our attention. We understand how upsetting this experience has been, especially during the holiday season.
To ensure we can review it thoroughly, please help us with the requested details. As soon as we have these details, we’ll reach out to you via email.
Thank you for your patience while we work on this for you.
Regards,
Team Shoeaholics
Goods left in a bin - no refund
Goods were left in a bin outside my house which was emptied and hour after delivery! They refused to refund and said it's my fault for not claiming through evri. By law it's not my responsibility. Disgusted with their service
December 14, 2025
Unprompted review
Reply from Shoeaholics.com
Hi K Senior,
Thank you for sharing your experience with us. We’re truly sorry to hear about what happened with your delivery and completely understand how frustrating this must have been for you.
We’ve asked for a few additional details so that we can review this thoroughly with our Customer Service team. Please rest assured that we’ll be in touch with you via email soon after we’ve completed the review.
Thank you for your patience and understanding.
Regards,
Team Shoeaholics
Issue still unresolved !!!!
There was a response to my earlier review asking me to provide further details so the issue could be resolved, as I had requested a like-for-like replacement for my faulty heels. After I sent the requested details, I followed up with another email to your customer services team, including a screenshot of your Trustpilot reply. Despite this, I received the same response stating that a replacement could not be provided. This raises the question of why the additional details were requested in the first place if the issue was never going to be resolved.
December 29, 2025
Unprompted review
Reply from Shoeaholics.com
Hi RR,
Thank you for taking the time to share your feedback with us again. We truly appreciate you writing another review and giving us the opportunity to look into this matter further.
We completely understand how disappointing this experience must have been for you. After escalating your case to the relevant team who specifically handles these types of queries, they have confirmed that the resolution provided is final. Unfortunately, we are unable to override their decision as they are the experts in these situations.
We sincerely apologize for any inconvenience this has caused.
Regards,
Team Shoeaholics
This is the tenth item I have purchased…
This is the tenth item I have purchased from this site. Great pricing, great quality and great delivery.
December 10, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Mr D Spires,
We truly appreciate your repeat business and kind words. It’s fantastic to know you value our great pricing, quality products, and reliable delivery. Thank you for choosing us again!
Regards,
Team Shoeaholics
Reply from Shoeaholics.com
Hi Claire,
Thank you so much for your kind words! We’re happy you enjoyed our great prices and quick delivery. Looking forward to serving you again soon! 🌟
Regards,
Team Shoeaholics
Good company to use
Good company to use, quick delivery, kept me informed , arrived in 3 days from ordering, products always packed well , would definitely recommend, always amazing offers on .
December 3, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Tracy,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived quickly and that you’re happy with the packaging and offers. Your recommendation means a lot to us, and we look forward to serving you again soon!
Regards,
Team Shoeaholics
Good quality shoes at a reasonable…
Good quality shoes at a reasonable price. Fast delivery. Easy to order.
November 20, 2025
Unprompted review
Reply from Shoeaholics.com
Hello there, thank you for your kind feedback! We’re delighted to hear you loved your recent purchase. We take pride in combining style, comfort, and convenience, and it’s great to know this has made your shopping experience enjoyable. We truly appreciate your support and hope you continue to love your purchase for many occasions to come!
Kind regards,
Team Shoeaholics
Blue card discount cannot be applied…
Blue card discount cannot be applied and customer service is not responding or addressing the issue.
December 19, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Marin,
Thank you for sharing your feedback with us. We’re really sorry for the inconvenience caused regarding your Blue Light Card discount and the delay in getting a response.
We can confirm that a ticket has already been raised for your query, and a member of our team will be reaching out to you via email very soon to assist further.
Thank you for your patience and understanding while we work to resolve this for you.
Regards,
Team Shoeaholics
Very good quality at a great price
Very good quality at a great price, OH was very happy with trainers
December 5, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Marie,
Thank you so much for your kind feedback! We’re thrilled to hear the trainers were a hit and that you’re happy with the quality and price. We hope they bring plenty of comfort and style!
Regards,
Team Shoeaholics
I ordered my items last week and needed…
I ordered my items last week and needed them. In time for Christmas, I got a little concerned as my item did not say dispatched for a while, I sent a quick email and my order was shipped immediately and my items arrived the next day. The customer service and delivery experience has been excellent…especially as I can appreciate this is the busiest time of the year for them I’m sure. I cannot be more pleased with my items, the price was incredibly good and the delivery was excellent. Thank you all so much.
December 20, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Sharon,
Thank you for your wonderful review! We’re pleased to know that your order was shipped promptly after your email and arrived the next day. Your appreciation of our customer service and delivery experience is greatly valued, and we’re glad you found the price and quality excellent.
We look forward to serving you again in the future!
Regards,
Team Shoeaholics
Happy customer
Ordered Kurt Geiger shoes and bag on Monday 15th December
Free standard delivery, received notification on Thursday 18th from Evri and parcel arrived at the stated time slot on Friday 19th
Happy with service from both companies
December 19, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Lynne,
We’re so happy to hear everything went smoothly with your order! Thank you for letting us know and for choosing us for your Kurt Geiger shoes and bag. Enjoy your new items, and we hope to serve you again soon!
Regards,
Team Shoeaholics
Awful customer service
Awful customer service. Item was stolen from my doorstep. Company refusing to do anything about it. I’m now £50 out of pocket. Use a company that treats its customer well
December 12, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Tom,
Thank you for sharing your feedback.
After reviewing your ticket with our Customer Service team, I can confirm your order was delivered by EVRi. We’ve provided tracking details, proof of delivery, and an image showing the parcel at your doorstep, which is considered a compliant delivery.
We understand you’ve stated the order hasn’t been received, and we’re sorry for the inconvenience this has caused.
The same information has been emailed to you via your ticket.
Kind regards,
Team Shoeaholics
Still waiting for my order
Item ordered on the 8th December and still waiting for it. Seems to have gone missing with Evri on the 11th. Shoeholics Customer Service contacted them, promising to get back to me within 48 hours. They have not and are ignoring e-mails about a replacement or a refund.
Yes, I subsequently got an email, advising me the refund was now being processed.
December 8, 2025
Unprompted review
Reply from Shoeaholics.com
Hi Joy,
We’re sorry for the frustration this has caused. We’ve already informed you via email that we will be proceeding with filing for a refund for your order. The refunded amount should be reflected in your account within 3-5 working days.
Thank you for your patience, and we apologize for any inconvenience caused.
Regards,
Team Shoeaholics
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