Impressions Online Boutique Reviews 

182
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve just purchased for the first time, but definitely not the last! I had to make a change to the order almost immediately (my mistake), and I received a prompt and friendly confirmation of the chan... See more

Rated 5 out of 5 stars

I’ve been shopping at impressions for a couple of years, and it’s by far my favorite go-to online shopping store. I frequently order items several times a week! It’s reasonably priced, and as a short... See more

Rated 1 out of 5 stars

Horrible product and experience. I ordered a beautiful blouse "The Paparazzi Top in Champagne" for $46 as a Christmas gift. I was so embarrassed when my gift was opened and displayed. It looked like a... See more

Rated 5 out of 5 stars

I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shippi... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

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4.4

All reviews

(182)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Lead and Cadmium Warnings on Jewelry: Cheaply made/overpriced

Even though I loved the bag that I received (beaded clutch), all of the jewelry I ordered was cheaply made, and even on sale the price can not be justified. What really bothers me is that all the jewelry had a warning for lead and cadmium, all made in china. These things were not written on website and I can't use any of if nor can I return it since it is final sale. I will never buy anything here again and Do Not recommend this online store.

April 3, 2021
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Lily,

We are sorry you did not have a positive experience shopping with us. Our customer service team has since reached out to you in an effort to resolve your concerns and we feel that we have done everything in our power to leave a positive impression with you. We do wish you the best and we hope to have an opportunity to earn your business in the future.

Sincerely,

Impressions Online Boutique

Rated 5 out of 5 stars

Absolutely LOVE this boutique

Absolutely LOVE this boutique! Discovered it recently via online blog and I’m so happy to have found it! It has all my favorite styles that I can’t seem to find in stores. Quality of the items I’ve ordered are always amazing and the customer service is awesome as well! Highly recommend. My new go-to online boutique from now on. It is THE one!

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

This is by far my favorite online…

This is by far my favorite online boutique. They have the cutest stuff and their customer service is outstanding! Make sure you don’t leave things in your cart too long because they sell out fast. Love this boutique!

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful!

I ordered a dress for my best friend's gender reveal party. She is asking that everyone wear either pink or blue to guess the gender. Being the only one who will actually know what the gender is, I was wanting to wear both colors. I ordered the Tropical Times Tie Dye babydoll dress in Pink and it is PERFECT :) I'm so excited and can't wait to wear it for her party. Y'all shipped it moments after I ordered, it arrived so fast, and the quality is amazing. This was my first time ordering from y'all and I will definitely be ordering again. Thanks so much!

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

first time ordering

It was my first time ordering from this boutique, the shipping was incredibly fast! The quality of the products were great!! I bought a few items to wear at a winery resort in Georgia for my bachelorette weekend and I couldn't be happier with the service provided.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service Department!

Impression has quickly become one of my favorite online boutiques! To start the sales are amazing! Clothes and shoes are so cute and always fit perfectly. To top it off, the customer service is absolutely lovely to work with! Recently my package was messed up by USPS during transit, USPS took responsibility for this, but 5 of my items were missing. I emailed Impressions about what happened and that same day they shipped the missing items they had in stock and emailed me a gift card credit for the two items they were out of (was given option of refund). I worked with the same rep, Dana, the entire time and she was very prompt with her replies! I’ve had horror story experiences with online boutiques, but this place is the exact opposite!

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Favorite online boutique....

This is one of my most favorite online boutiques! Their customer service is great and so are their clothes. They are constantly updating their selection. Every item of clothing I’ve purchased has been of great quality. Highly recommend!

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

One of my favorite stores

One of my favorite stores! After buying a house just over a year ago now, I’ve been super tight with my money. I thought I’d treat myself to Impressions boutique as they always have great quality clothing! Also their customer service is just as great! Dana was super helpful and responded so quickly! Can’t wait to keep getting my wardrobe from them!

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

The BEST customer service!

I've been ordering from Impressions Boutique for several years now. Not only do I love their clothes and prices, but their customer service team is incredible!! They are very easy to communicate with and resolve any issues quickly and kindly! My favorite online store by far!!

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

The BEST customer service!

I found a dress on another boutique website I shop at regularly and knew I had to have it for a photo shoot I have coming up. It was sold out!!! I searched everywhere for it and finally found it on Impressions! I ordered it and emailed them to ask if it would get to me in time. I have never had another company respond faster, be so polite, and so incredibly helpful. This is the Chick-fil-a of online boutiques!!! Will definitely order from them again!

October 12, 2020
Unprompted review
Rated 5 out of 5 stars

I shop regularly at Impressions and…

I shop regularly at Impressions and love it! I recently received a defective shirt and I emailed them to let them know. They responded right away and sent me a return label so I could send back the defective one. They are also sending me a new shirt! They have great customer service! Thank you Impressions for taking care of your customers!!

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Very Satisfied with Quality and Style

I have been placing orders over the last year and have been very satisfied with the quality of the items I have received. The one time I sent an item back they immediately sent me a return label and the refund was promptly handled. I also like the fact that all the detail on sizing for each item is available.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

This online boutique is my absolute…

This online boutique is my absolute favorite! They always have just what I am looking for at great prices! They have lightening fast shipping. And their customer service is impeccable! I shop here frequently and will continue doing so! I love these ladies and their lovely boutique!

September 1, 2020
Unprompted review
Rated 1 out of 5 stars

I bought a summer dress

I bought a summer dress, it looked very pretty on the website however the fabric is too thin and unfortunately Im not even going to be able to wear it since is already torn.
The price wasn't too bad but the quality of the dress is too bad.
I won't recommend to but on this website unless you have enough money to pay for something you might wear once.

August 24, 2020
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Laura,

We are sorry for your experience. Since the time of your review, we believe we have resolved this issue satisfactorily with you. We hope to have an opportunity to earn your business in the future.

Sincerely,

Impressions Online Boutique

Rated 5 out of 5 stars

Quality in Products & Service

I’ve been ordering from this company since I was in college, I’m not 28, and I absolutely love everything about them. From their great quality clothes to their amazing customer service I would recommend this shop to anyone. I’ve multiple times asked for sizing clarification based on my body type and they’ve always responded promptly. Additionally during COVID I recently didn’t receive a package, it still says “in transit” from USPS. While this is a problem of the postal service and not boutique itself without question they sent me new items. Thanks for everything you do!

August 13, 2020
Unprompted review

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