Impressions Online Boutique Reviews 

182
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I’ve just purchased for the first time, but definitely not the last! I had to make a change to the order almost immediately (my mistake), and I received a prompt and friendly confirmation of the chan... See more

Rated 5 out of 5 stars

I’ve been shopping at impressions for a couple of years, and it’s by far my favorite go-to online shopping store. I frequently order items several times a week! It’s reasonably priced, and as a short... See more

Rated 1 out of 5 stars

Horrible product and experience. I ordered a beautiful blouse "The Paparazzi Top in Champagne" for $46 as a Christmas gift. I was so embarrassed when my gift was opened and displayed. It looked like a... See more

Rated 5 out of 5 stars

I don’t know how anyone could give this boutique less than 5 stars—I would give them more if I could! Quality of clothing: amazing. Sales: frequent and substantial. Customer service: fantastic. Shippi... See more

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

A woman’s wardrobe is her opportunity to stand out and make a lasting first impression. Launched in 2012, Impressions Online Boutique offers a wide range of apparel to fit any woman’s unique sense of style. Our clothing and accessories are carefully curated to provide our customers the latest fashions. To keep our customers in style we post new arrivals daily, as well as offer stylist picks to help any indecisive shoppers. Impressions Online Boutique is a fashionista’s best place to create the perfect wardrobe. Beyond helping you look your best, Impressions Online Boutique strives to make every purchase a positive experience. Our top priorities are excellent customer service, exceptionally quick order processing, ultra fast shipping times, and a hassle-free return policy. We value your feedback, whether positive or constructive and we are continuously working to improve your experience. If you are a first-time visitor or long-standing customer, we hope you will be thrilled with every aspect of your Impressions Online Boutique shopping experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

182 reviews

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No recent history of asking for reviews

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4.4

All reviews

(182)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Love Love Love Impressions…

Love Love Love Impressions Boutique…every item I have purchased has been the best quality and great prices…The shipping was amazingly fast and the return process was terrific and easy..I will be a Impressions customer for ever, best online boutique I have found..5 🤩🤩🤩🤩🤩

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

I was in a situation where my package…

I was in a situation where my package was stolen and after lots of back and forth with USPS Impressions went above and beyond and did what they could to make the situation right. I can’t tell you how much it meant seeing as the package stolen was actually my birthday present. I can’t recommend them enough!

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Boutique - Great Customer Service

This boutique is absolutely amazing! I finally found a dress for our upcoming family pictures and I have been looking everywhere for one. Impressions had a wonderful selection and they carry sizes XS - 3XL, including cute shoes and accessories! I ordered my dress and after ordering I wanted to upgrade my shipping to be able to arrive to me a little faster. I emailed the company and they responded so fast to my inquiry (thanks Dana!). They were able to help me upgrade my shipping and it was shipped out the same day and it arrived only 2 days later! I got the dress and I am so impressed - the quality, style and fit are exceptional! I cannot wait to order from them again - So glad I found them!

September 29, 2021
Unprompted review
Rated 1 out of 5 stars

Don't buy from them

Don't buy from them. Completely aware that Fed ex is not a good company to use to ship. When you complain about not receiving your order they acknowledge Fed ex sucks. Tell you the owner knows. Then hang up.

September 20, 2021
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Terri,

We are sorry to have not met your expectations. A replacement package was sent out to you shortly after you first contacted us. Our records show that you received the replacement and the original package a couple days later. We hope to have have an opportunity to earn your business in the future.

Thanks,

Impressions Online Boutique Customer Service

Rated 5 out of 5 stars

Customer Service is top notch

Customer Service is top notch! My husband likes to order clothes for me, which is so sweet, but sometimes his sizing is off so I’ve had to make a few returns. They are so quick to respond and make returns so easy! We will continue to order from them!!

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service !

I have ordered so many times and have loved every piece I have gotten. I recently had an issue with a pair of shoes I ordered and they refunded me and it was such a simple process ! Shipping is fast and the items are high quality. Amazing customer service - I am so happy I’ve found my new favorite shop !

August 16, 2021
Unprompted review
Rated 5 out of 5 stars

Best boutique award!!

The best online shopping experience. Not only is their inventory the cutest and so on trend, the customer service is second to none. The staff replies to emails very quickly. I’ve been an Impressions customer for several years now and will remain one! You guys ROCK!

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

This is my favorite online boutique!! …

This is my favorite online boutique ever!! The clothes are fabulous, great quality and fit. Shipping time is awesome! I typically receive my items in 4 days from ordering! Customer service is the best! I’ve only had to return a couple of items and my returns were easy and fast. Highly recommend them! You won’t be disappointed!

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

CRAZY FAST SHIPPING

CRAZY FAST SHIPPING! I had a girls trip to Nashville planned and was looking for a few new, cute pieces. I thought it was unlikely that I would get them in time, but I was wrong! The shipping speed was insane. The items were great quality and the handful that I needed to return was simple and easy.
I will buy from here again and again and again...........

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

Very positive review here

Very positive review here! AWESOME CUSTOMER SERVICE! Quality is number 1! I’ve never found such cute things online. They really are the real thing when you get them. As advertised! What a pleasant surprise!

July 9, 2021
Unprompted review
Rated 3 out of 5 stars

Bad quality

Cute stuff, and the turnaround time was good. However, VERY pricey for the quality of the items. 1 of 3 items that I bought was a completely see through dress. Like I can see through the front AND back of the dress while holding it up. The other two were very thin quality shirts.. Very POOR quality

June 10, 2021
Unprompted review
Rated 3 out of 5 stars

Not bad but not amazing quality…

Not bad but not amazing quality clothing. Some where in between. I got a pair of denim shorts a year ago and they have still held up. However be wary of their tanks, as the one I have has fallen apart and that is with never putting them in the dryer. Some of the stuff looks better in the photos than when I got it. Over all I would recommend doing business with them again. I just think I will avoid the lace items and tanks. Stick to denim and their blouses and dresses and you won’t go wrong.

May 16, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!!

Amazing customer service!!! Ordered, then realized I ordered the wrong thing. I emailed and asked if they could cancel before shipped, it was done right away. Hard to find that kind of customer service these days.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

This company is AWESOME!

This company is AWESOME!! I have placed so many order with Impressions. I have NO complaints. Their turnaround time is the BEST! The customer service is the best I've seen in a long time. I used to love going to the mall/boutiques shopping every chance I had but now I have no desire to. They have top quality clothing! If I receive something that I just don't care for or doesn't fit me well then NO PROBLEM easy returns/refunds in a matter of a few days.

April 27, 2021
Unprompted review
Impressions Online Boutique logo

Reply from Impressions Online Boutique

Thank you, Lisa! We always strive to make our customer shopping experience as easy as possible and we look forward to serving you again in the future!

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