Shopmium Reviews 

770
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am very disappointed. They deducted £4 from my balance due to “inactivity”, yet they don’t even allow you to withdraw your money unless you have at least £10. How am I supposed to stay active when... See more

Rated 1 out of 5 stars

In common with many others, I have found many of the offers are not applicable to me and a lot of items are not stocked in the Morrisons store where I do my main shop. Last week there were 2 offers I... See more

Rated 5 out of 5 stars

Love the variety of items available on the app, they are also readily available from various supermarkets both in-store and online. Easy to submit cashback - just take photo of receipt and scan barcod... See more

Company replied

Rated 5 out of 5 stars

Love this app, it makes shopping fun to try new things and also get money back on regular items. Bonus gift for birthdays gives that extra bit of special attention as a gold member. Have introduced ma... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

Shopmium is a free cashback app that helps you save money on your groceries. You can find exclusive offers on food, drinks, beauty, household items and more. You just need to buy the eligible products, send a picture of your receipt, scan the product(s) barcode(s), and wait for your cashback to be credited to your account. It's that simple!


Contact info

3.4

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(770)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not for me anymore

Was a really good app with good deals, easy to redeem process and quick cash back….however with the £10 minimum withdrawal introduced over the summer I have now cashed out and won’t be using this app again. With fewer offers in general and with less enticing discounts it would take too long to get my money back.

October 5, 2024
Unprompted review
Rated 1 out of 5 stars

£10 minimum!!!

Didn't realise minimum amount to withdraw is now £10!!! With very few offers this will take an age to accumulate. I've used Shopmium for many years now but I'm afraid I'm out!

September 25, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hi,
The £10 minimum cashout was introduced to ensure the sustainability of the platform, and we understand that it may take longer for some users to reach this threshold.
Regarding processing times, payments are typically issued within a few working days.
We appreciate your feedback and are always working to improve the user experience.
Best,
The Shopmium Team

Rated 1 out of 5 stars

I’m afraid that when my balance reaches…

I’m afraid that when my balance reaches £10 I shall be leaving Shopmium, I have used this app for about 4 years and always loved it and told my friends about how good it was …that was until they changed the rules about getting your cashback when you reached at least £10 in your balance…such a shame as it was a brilliant way of trying new products 🙁

September 14, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Thank you for sharing your feedback with us! We’re sorry to hear that the new system doesn’t work for you. Rest assured, we will continue to offer you great discounts regularly so you can easily reach the £10! Thank you for your loyalty over the years and see you soon in the app — The Shopmium Team 💖

Rated 1 out of 5 stars

Gone downhill very quickly

Gone downhill very quickly.when they changed the minimum limit to 10 pounds,the offers dried up.
Gone on the days when product could have 3 or 4 cashbacks ie different varieties of the brand.no free cashback products anymore either.
And the choice now is pathetic they go round and round and round.with the same product do yourself a favour and leave.l give you a example
Let's say there are 1000 accounts with 9 pounds or less that's 9000 pounds that making interest for shopmuim until they changed back to there original format they will have a steady flow of interest throughout.
It's your money not shopmuim

September 5, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hello, we’re sorry to hear that you’ve been dissatisfied recently. During the summer period, our offers do decrease slightly, but many new offers have arrived for the new season! More are on the way, so please keep an eye on your app 😃 — The Shopmium Team

Rated 1 out of 5 stars

Recently joined but there doesn't…

Recently joined but there doesn't appear to have many offers or am I doing it wrong only had maltesers

September 5, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hello and welcome to Shopmium! We’re delighted to hear you’ve enjoyed your welcome offer 😃 New offers arrive in your app every week, so be sure to check them out regularly! See you soon — The Shopmium Team

Rated 1 out of 5 stars

£10 before you can cash out

£10 before you can cash out. What a scam.

August 24, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

You now need to reach £10 to be able to cash out. Don't worry, we have many interesting discount offers to help you get there. We look forward to seeing you again in our app 😃 — The Shopmium Team

Rated 1 out of 5 stars

NOT A GOOD APP

Last 2 times I submitted, it took over a week to get paid. You have to constanty email them via help center to get paid. submitting is easy, getting paid is almost impossible.

August 1, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hello Dennis, we apologise for the payment delays. We are raising this issue with the finance team. Feel free to contact us at contact.uk@shopmium.com for any requests! See you soon — The Shopmium Team

Rated 1 out of 5 stars

There is never anything decent to…

There is never anything decent to choose from.. hardly any free stuff. It's all you have to pay a good amount or poor discounts. The same stuff is advertised for months on end and can never be found in th stores. I haven't used it in a long time as nothing takes my fancy. What's with the £10 to cash out approach now? Seems like I will be waiting a long time to cash out what I already have

August 5, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that our offers don't meet your expectations. Many exciting new deals have been added to your app, feel free to check them out. We've introduced a £10 cash-out system. Take advantage of our offers to reach it — See you soon, The Shopmium Team

Rated 1 out of 5 stars

I used to regularly use Shopmium

I used to regularly use Shopmium, but they've suddenly changed the goalposts and now I need to build up £10 before I can withdraw. I feel I've been conned into buying something I didn't really want and now I can't get my cashback since it will take too long due to the poor quality of the offers. It was good to start with, but rapidly going downhill. The range of products on offer is nosediving. Everything seems to be an environmentally unfriendly milk alternative or vegan meat substitute made from processed ingredients from South America.

July 4, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 1 out of 5 stars

I bought 3 covergirl products and when…

I bought 3 covergirl products and when I tried to get the rebate for the 3rd one on shopmium. They would not honor it. Even though I sent in my receipt and it shows I only used 2 coupons. I would not recommend this rebate site.They do not honor their policy, and gives you a hard time claiming a rebate

July 1, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hello, we're sorry that you encountered issues with your rebate request. We have escalated the issue to the relevant teams. We hope to see you back on our app soon — The Shopmium Team

Rated 1 out of 5 stars

Haven't been able to find anything to buy!

I became a gold member a few weeks ago and was keen to look out for really good deals or products to try. After a few weeks, I could not even find one to buy. Selected a couple but gave up on the end because I really don't want to force myself to buy anything I don't want. Why is this app so bad at securing good and a variety of deals now??

June 28, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hello, we're sorry you haven't found what you're looking for among our offers. Many exciting new deals have arrived for the back-to-school season! See you soon — The Shopmium Team

Rated 1 out of 5 stars

£10 withdrawal hard to meet

Once I reach the £10 limit to withdraw my cash I will stop using the app. Some of the items are so obscure will take a long time to reach the level. Either revert back to the old system or have better offers or this app will become worthless and will probably disappear

June 22, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 1 out of 5 stars

Horrible change that ruins the app

This was a great app, the cashbacks were simple and paid quickly. Now they have implemented a £10 threshold which completely ruins the experience. Firstly there are not enough shopping items / deals to choose from. It will take many months to reach £10 unless you start buying things you don't really want or need (which seems to be the point). Secondly, they have the nerve to advertise this change as beneficial to users. A blatant lie and they know it, there is no benefit to making it harder and longer to receive a cashback. It is beneficial to them and them only. That is why they deserve 1 star. I'm no longer using it unless they reverse the change

June 24, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 2 out of 5 stars

Bye Shopmium

As others said, the new £10 payout threshold is pulling me out of the app. I will not use it anymore as soon as I reach the first £10.

I hope you guys take seriously our reviews and pull back to a some more reasonable threshold

June 14, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 1 out of 5 stars

Still waiting on cashback from months…

Still waiting on cashback from months ago. Every time I message them they just give me the same response.

June 14, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Hello Philippa, we're sorry that your request has gone unanswered. Could you please provide your email address here? — The Shopmium Team

Rated 3 out of 5 stars

Used Shopium for around 5 years

Used Shopium for around 5 years.

The products on offer varies but there’s usually new products to try out at a reduced price. Payout was always fairly quick and never had any issues.

However they’ve recently changed the procedure and you have to have £10 in your account before they will pay out.
This could take a good few months to achieve, unfortunately shopium I’m out and won’t be using it anymore.

June 12, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 4 out of 5 stars

Dont like new minimum threshold

Have used Shopmium for quite a while now and have found it very good for getting cashback on supermarket items but today got an email to say that the minimum threshold for withdrawing funds is now £10 whereas before you could withdraw under £1.
It will now take a lot longer to get any cashback which will make me think twice about using them.

June 10, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 1 out of 5 stars

Awful customer service…

They updated their app and I got signed out of my account.
When I tried to sign back in again my details wouldn’t work. I tried to reset password and I never got an email.
I’ve emailed and had no reply.
I’ve messaged on Instagram and had a few replies but NO help, and I’m now being ignored.
Honestly- the customer service is shocking!

June 8, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that your request has gone unanswered. Could you please follow up with us either on Instagram or by email at contact.uk@shopmium.com? See you soon — The Shopmium Team

Rated 1 out of 5 stars

Downgrading my review to 1 star now…

Downgrading my review to 1 star now after receiving an email saying they're going to be accumulating our cashback money to £10 minimum thresholds to withdraw...apparently to make OUR lives simpler and more satisfying!

June 3, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry that you're not satisfied with our new withdrawal system. Many new offers have arrived for the back-to-school season, and you'll be able to reach this amount easily! See you soon — The Shopmium Team

Rated 5 out of 5 stars

I've been using Shopmium since 2020 & LOVE IT

I've been using Shopmium since 2020 and, as an app and technophobe, I can tell you, it's easy and straight forward to use, else I wouldn't bother.

They've got all major supermarkets featured and you can see which offers you like, how much % you'd get back and often with new items, it's 100% free which is paid within 12-24 hours into my Paypal account. I am then invited to leave a review on products.

I've not had any problems in the years I've used it, here's my code N6K7V5 if you want to check it out for additional bonuses yourself.

Cashback requires a photo of either the screen invoice (I take a screenshot on my PC of the online receipt) or the paper receipt from the in-store visits photographed and sent to be approved. You also get Bronze, Silver & Gold status, though this is dependent upon the volume of requests made (as I only have plant based foods, I reached Gold but others would reach that level faster than me, for additional bonuses)

I'd really recommend scanning items in store before you purchase to ensure it's the right item (I've previously made the error of not doing that and buying the wrong size or version of the offer so it was invalid) and checking that the paper receipts are legible (stores can reprint if they're not).

I get a real buzz checking out new items before I go shopping so I find it fun as well as money saving.

I highly recommend Shopmium as it's really improved in the years that I've been using it, so I think it's worth a go, its also totally free to use, so you've got nothing to lose.

June 1, 2024
Unprompted review
Shopmium logo

Reply from Shopmium

Thank you very much for this detailed review! We're glad that you like our app so much and find it easy to use! We'll see you soon to discover new great deals 🥰 — The Shopmium Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look