Shopmium Reviews 

770
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I am very disappointed. They deducted £4 from my balance due to “inactivity”, yet they don’t even allow you to withdraw your money unless you have at least £10. How am I supposed to stay active when... See more

Rated 1 out of 5 stars

In common with many others, I have found many of the offers are not applicable to me and a lot of items are not stocked in the Morrisons store where I do my main shop. Last week there were 2 offers I... See more

Rated 5 out of 5 stars

Love the variety of items available on the app, they are also readily available from various supermarkets both in-store and online. Easy to submit cashback - just take photo of receipt and scan barcod... See more

Company replied

Rated 5 out of 5 stars

Love this app, it makes shopping fun to try new things and also get money back on regular items. Bonus gift for birthdays gives that extra bit of special attention as a gold member. Have introduced ma... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

Shopmium is a free cashback app that helps you save money on your groceries. You can find exclusive offers on food, drinks, beauty, household items and more. You just need to buy the eligible products, send a picture of your receipt, scan the product(s) barcode(s), and wait for your cashback to be credited to your account. It's that simple!


Contact info

3.4

Average

TrustScore 3.5 out of 5

770 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(770)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

very bad

very bad, they always ask to resubmit the photo ......what a waste of time

December 16, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Alessandra, we're sorry that you're not satisfied. Occasionally, we may request additional evidence for random checks 🙏
— The Shopmium Team

Rated 2 out of 5 stars

When it works and they credit you

When it works and they credit you, it’s great; however too many submissions get rejected for various reasons. When you try to resubmit or provide additional information, they find another reason to reject paying the rebate.

December 13, 2023
Unprompted review
Rated 2 out of 5 stars

Difficult to find savings that you're…

Difficult to find savings that you're interested in. Problem is, there is no "search" for products. You must scroll down whole list of categories. NOT many products that I use. ALSO, you must open each product offered to see how many you must purchase (which often is 2 to 3) and which stores the savings is available in. ALSO, You have to scan product barcode in addition to scanning receipt to qualify purchase, so dont throw away boxes or packaged before doing that! Complicated and time consuming. Ibotta app is much better.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

SHOPMIUM enables you to try products…

SHOPMIUM enables you to try products that you may have previously overlooked at reduced price, via cashback. They even treat you to a free chocolate product when you join, what could be better than that. Thank you for the Maltesers.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant app with exciting offers

I enjoy using the app and the app and the weekly new offers. Thanks to Shopmium I was able to obtain many freebies for myself as well as for my cat. Some products perhaps were not freebies but heavily discounted which was absolutely worth it. Very often I can also combine in store promo offers or offers on a store magazine vouchers with the Shopmium cashback. Couldn’t be happier. I have been using Shopmium for two years and I claimed my two birthday freebies too. The payment is approved swiftly and quickly paid into my bank account. Very happy with the app in UK. Whenever I had a problem it was very quickly resolved. New offers appear weekly and sometimes even in the middle of the week. It is easy to check if a product is eligible for a promotion by scanning the barcode, thus ensuring that I am purchasing the right product. Simply brilliant.

November 12, 2023
Unprompted review
Rated 1 out of 5 stars

Truly dire customer service

Shopmium used to be a great little app but I stopped using it for awhile due to reducing purchases. I tried using it again recently and it immediately became a hassle. I'd bought one offer item in an online order. I'd uploaded my receipt as normal and a day later got an email back saying the request was invalid as the offer was in-store only. I rechecked the badge on the offer and the product description and it very clearly stated that it was available online and in-store at the specific retailer I'd bought it from. Going through the menus to try and flag the issue was far too long a process. When I did get to being on the Customer Service message screen it cut me off as I was still typing the problem. Plus it wanted all the receipt and purchase information I'd already provided and they'd rejected. For the amount of money (50p) it was a huge waste of my time and effort to resolve. App deleted instantly.

November 8, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed, scam!

I submitted a rebate for $2 for Finish dishwasher pods and I received a text that it was approved 11 days ago but I have not received the $2 to my PayPal or Venmo account. I continue to get text asking if I want to redeem this offer if I try to resubmit it say, "Your receipt looks good! Payment should be on its way shortly. We will notify you via text with any updates." I have submitted 2 inquiries via e-mail and have not received a response. Very disappointing.

October 12, 2023
Unprompted review
Rated 1 out of 5 stars

I submitted a rebate for Vaseline

I submitted a rebate for Vaseline. It did not take my original receipt. I had to resubmit a picture of it multiple times with everything clearly visible and it still wasn't excepting it. It ultimately denied my request so because of that I didn't get to redeem that rebate, I made a new purchase, have a new receipt or Vaseline as well. Try to submit it, and it said I've reached the limit that I can claim for Vaseline, which is ultimately none because I didn't get to clean it the first time since my receipt was denied I've tried to do a chat to no success. I have also tried to send an email from seeing the email in previous comments and it said that I cannot send an email to the address they are not allowed to respond.

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

Having to submit the same receipts

Having to submit the same receipts over and over seems to be a stall tactic to expire the offer. If initially you submit a receipt, in addition to scanning the actual product, why would you need to wait days just to repeat the process and give additional front/back photos? It’s excessive and brands should just stick ti honoring manufacture coupons. This ‘middle man’ is problematic.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

I took a photo of my receipt to claim…

I took a photo of my receipt to claim for 5 items. They said receipt not valid, i do not understand as only one receipt sent to me which is valid. Used the same store to claim for other items. I not happy with the service. Also tried to claim for an item which they stated had ended but showing still two days left. Email messages sent but no reply!

October 2, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Denise! We're sorry to hear about your issue trying to claim an offer. Please email us at contact.uk@shopmium.com so we can look into this for you - The Shopmium Team.

Rated 1 out of 5 stars

Where's my cash back

why isn't my cash back going to my paypal account? I have been submitted receipts and scanning items purchase and I still don't see cash on my paypal acct.

September 29, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Norma! We're sorry to hear that you are not seeing your cashback in your Paypal account. Please email us at contact.uk@shopmium.com so we can look into this for you.

Rated 1 out of 5 stars

Shopmium does not honor store coupons!!

I recently submitted a receipt for a rebate on Nature Valley Savory bars. My store had them on sale, 2/$2.50. There was a STORE coupon that I clipped to save .50. My rebate was denied because they insist that I used a MFG coupon on purchase. I tried to explain (multiple times) that my store uses E cpn to get a sale price. I did NOT use a MFG coupon. I have done this multiple times in the past and have never had an issue up until now.

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

Great Idea, Misleading pricing

Great Idea. but purposefully misleading.
For example, it says in font-size: 43px; bright pink colour. "£0.50*"
Then below it, in gray at 10px; "OFF " with a crossed out "£3.50*". This is factual, based on their website. App is the same.

So basically, you are drawn to thinking its £0.50. But in tiny writing it is infact £3.00.

massively misleading.
App is slow to use too, as you have to click through things to see the misleading prices. Then go back and try the next item.

September 15, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Paul! Thanks for the feedback - we'll be taking that on board as we design further iterations of the app. If you have any further suggestions, we'd love to hear them at contact.uk@shopmium.com
The Shopmium Team

Rated 1 out of 5 stars

No longer worth the time to use

They used to be really good. Now that they switched over from coupons.com, they're terrible and you never get your $$ back. So sad :(

September 12, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

We're sorry to hear that you're no longer satisfied. Many exciting new offers have arrived, so feel free to check them out — The Shopmium Team

Rated 1 out of 5 stars

I bought a £30 "Halloween projector"…

I bought a £30 "Halloween projector" and all that came was a well a BIN bag that was white DO NOT shop here at all it's a SCAM.

September 3, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi William! Thank you for the message. You may have us confused with another website. We only offer cashback on grocery items and don't have a Halloween Projector on offer. If you have any further questions, please reach out to contact.uk@shopmium.com so we can help.

Rated 1 out of 5 stars

I bought a 2 in 1 vacuum cleaner and…

I bought a 2 in 1 vacuum cleaner and the article does not do what the advertisement showed that it does .it's completely a scam and useless item. I cannot get a cashback because I can't download the app. But even if I can download it I could not get back my money because there was no receipt in the box

August 24, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Aramis, thanks for your review. There may be some confusion with another app or site. We only provide cashback and savings on grocery items - The Shopmium Team.

Rated 3 out of 5 stars

I really would like to use SHOPMIUM

I really would like to use SHOPMIUM. BUTthe app requires the addition of my PAYPAL password. I have never supplied my password to any app or any person sending money to me via PAYPAL. are others comfortable providing PAYPAL PASSWORD?.

August 11, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Gin! We use a secure connection with PayPal and don't login to your account - it's just required to login to your PayPal so that we know where to send your money. It's the same process with online shopping :) We can also send your money to your bank account if you feel more comfortable with that. Please reach out to contact.uk@shopmium.com if you have any further questions

Rated 1 out of 5 stars

The customer service is awful

The customer service is awful. I purchased 3 qualifying products on Shopmium mid July. They informed me that all he info wasn't readable and ask if I would resubmit my receipt, which I did. After submitting receipt and 15 different chats with customer service they assured me they will handle it. Still nothing...just a waste of my time. My prediction is it will expire out of the system and remain in the pending category indefinitely. I have no faith of a resolution. Do not use this app....it's useless.

August 9, 2023
Unprompted review
Rated 2 out of 5 stars

I'm so over Shopmium

I'm so over Shopmium. They find ANY EXCUSE NOT to Pay you out. I'm just going to use ibotta from now on. They actually credit you.

July 31, 2023
Unprompted review

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