Shopmium Reviews 

770
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I am very disappointed. They deducted £4 from my balance due to “inactivity”, yet they don’t even allow you to withdraw your money unless you have at least £10. How am I supposed to stay active when... See more

Rated 1 out of 5 stars

In common with many others, I have found many of the offers are not applicable to me and a lot of items are not stocked in the Morrisons store where I do my main shop. Last week there were 2 offers I... See more

Rated 5 out of 5 stars

Love the variety of items available on the app, they are also readily available from various supermarkets both in-store and online. Easy to submit cashback - just take photo of receipt and scan barcod... See more

Company replied

Rated 5 out of 5 stars

Love this app, it makes shopping fun to try new things and also get money back on regular items. Bonus gift for birthdays gives that extra bit of special attention as a gold member. Have introduced ma... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

Shopmium is a free cashback app that helps you save money on your groceries. You can find exclusive offers on food, drinks, beauty, household items and more. You just need to buy the eligible products, send a picture of your receipt, scan the product(s) barcode(s), and wait for your cashback to be credited to your account. It's that simple!


Contact info

3.4

Average

TrustScore 3.5 out of 5

770 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(770)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This app is a joke

This app is a joke I have submitted online order receipts with all of the information they ask for and they continue to message stating to send pictures so after I resend the pictures with all of the information on them they eventually deny me Cashback stating I didn't provide them the correct information.

July 27, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi there Cortney! So sorry to hear about the troubles you've been facing. We'd love to resolve this issue, so please reach out to us at contact.uk@shopmium.com so we can look into it with you.

Rated 4 out of 5 stars

The "Other" category is silly

As good as it gets and I've never had a problem.

Just one remark. This is an app, categories are free. Why is there an "other" category? Why don't you just include a tab for each supermarket, like Coop? Every time I go to Coop, or Lidl, or Aldi, I have to scroll through offers that won't apply to me.

July 23, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi Jasonz! Thanks for the feedback about the 'other' tab - it's been passed on to the team. Happy Shopping!

Rated 5 out of 5 stars

LIKED IT EASY SUBMISSION AND PAYMENT TO PAYPAL

It was easy to download app and collect the free sign up gift to buy and get credit for. You do have to scan the barcode and photograph your store receipt and attach it to your redemption request. Took a couple of minutes. I received payment to my Linked PayPal account within a couple of hours same day submitted. I am very satisfied and will continue to use. You do have to watch the expiration dates of the offers. I went to submit a purchase of Almond Milk Original that was on there and it was expired. There was a new one for Almond Milk I scanned the bar code but it wouldn't accept because the new coupon was for Almond Milk Vanilla. So, there are a couple of things with exact type as well as watching the coupon expiration date. They do send you notifications and emails reminders that the coupon is about to expire. Would like more coupons options. That is helpful when busy. Look through the tutorial and there is support email too.

July 4, 2023
Unprompted review
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Reply from Shopmium

Thanks so much JT! Happy to hear you're enjoying the Shopmium app

Rated 1 out of 5 stars

Don't waste your time. A crap app with crap products, that often don't exist in stores yet

Don't waste your time.
You're sent copious emails coaxing you to their 'great offers'... Except -
1) They're often not in the store you shop in (you know where I shop, why are you wasting my time!? Why can't I permanently limit it to certain stores only? - I have to filter the offers to a store every single time - and emails pay no attention to this preference),
2) If they are for the store you shop in, you waste ages looking for the damn product (and the staff have usually never heard of it because it's new) because it's actually not in store yet,
3) If it is in store, you then have to scan it to check it's the right one, remember to print a receipt, photograph the receipt, scan the product again and wait for your cashback... a whole 50p off a £3 product you wouldn't have bought... Whoop de do

And if you find the cashback is refused because the barcode doesn't tally, their customer service 'chat' IS RUBBISH. They take DAYS to respond, and it's not a chat at all, they just say something useless like
"oh, there's no such offer right now, hope that satisfies your query"... and end the 'chat'!!!?
So you start a new customer service query saying
'Well no, there isn't that offer on NOW, because you've taken days to reply - but here's the VIDEO I took at the time showing the app and the product... that I've already uploaded as evidence...' to which they AGAIN take days replying and respond again with a
"oh, actually by the time you did that, the offer had already expired, hope that explains it *close chat*"
So now, FUMING, you open a 3rd customer service chat, reminding them to LOOK AT THE VIDEO EVIDENCE you have already uploaded, which shows, clearly, that the app still showed the offer had 1 day to run on it. And then you don't hold your breath for a useful reply because they're so incompetent, and the whole thing is just a monumental waste of time you hope they go bankrupt soon.

TL:DR - if you enjoy a wild goose chase around a supermarket for products that don't yet exist, and you wouldn't buy, for potentially 20-50p off, after having wasted your life photographing, scanning and uploading receipts - this is the app for you!!

July 3, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi there Amber. So sorry for all the time and effort you have gone through. We accept all offers if they are bought in the valid time frame - given that you've provided all the relevant information, we will be able to reimburse you. Please email contact.uk@shopmium.com for help with this query, and so that we can resolve this issue with you.

Rated 5 out of 5 stars

been using this app for years,a great…

been using this app for years,a great way to try new things,or just get what you actually like, new items every week,fast payout,only ever had 1 item not done first time on the app messaged them sorted next day,highly recomended

June 21, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks a lot Sue! Happy to hear you're enjoying the app

Rated 5 out of 5 stars

I love this app

I love this app. It's only downfall is it doesn't have enough alternative choices like dairy gluten free

June 24, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks Carly! I've passed your feedback on to the team :)

Rated 5 out of 5 stars

I have used Shopmium for over 2 years, brilliant!!

I have used Shopmium for over 2 years, no problems at all. Buy, scan receipt & item & submit, money goes in your bank within a couple of day. Well worth using, saves money & some things you can try for free!!

June 22, 2023
Unprompted review
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Reply from Shopmium

Thanks so much Julie! Happy to hear you're loving the app

Rated 5 out of 5 stars

What's not to like?

The company is upfront about its offers and always honours them as promised

June 16, 2023
Unprompted review
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Reply from Shopmium

Thanks Jane - really appreciate your review!

Rated 5 out of 5 stars

A really great app

A really great app! A great way to try out new products. My cats are happy as they have treats also! Would defo recommend trying it. We all need a helping hand in these times!!

June 21, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks Caroline! Happy to hear that you and the cats are enjoying the Shopmium app.

Rated 5 out of 5 stars

Very good website.

Very good website.
It's nice to get a reward from your shopping especially with the prices at the moment.
Would recommend to anyone A*

Been using this site for along time

June 17, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks a lot for the kind words! Really appreciate you taking the time to review us

Rated 5 out of 5 stars

It’s a good way to try products that…

It’s a good way to try products that are discounted. Sometimes you are lucky and get things on offer that you really like. It’s a win, win situation. Payment is swift and it is credited back to your selected account. When you get to gold level, you get free gift on your birthday. What’s not to like. Thanks.

May 27, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks a lot for the kind review - we're happy to hear you're enjoying the app to try new things (and save!)

Rated 4 out of 5 stars

I love this app you get to try products…

I love this app you get to try products you probably wouldn't, I have the money paid into an account I don't use and save it for Xmas!
My only gripe the supermarket doesn't always stock some of the items on the app.

June 19, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks so much for the review! We're working hard with the brands to improve the stock list.

Rated 2 out of 5 stars

A good app to start with

A good app to start with, but I shop with Ocado and products for that supermarket very rarely appear now.

June 18, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Hi there! Thanks for the feedback - we'll make sure to add more Ocado offers to the app :)

Rated 5 out of 5 stars

Sampling new products at attractively discounted prices.

I check and use Shopmium quite often and the range of products and prices are generally quite interesting/attractive and it gives me the opportunity to try new tastes and recipes without having to pay the full regular price.

June 16, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks a lot Eric! We appreciate the kind review :)

Rated 5 out of 5 stars

I’ve been using Shopmium for over a…

I’ve been using Shopmium for over a year now and I truly enjoy it. I love when they have offers for free products and they are quite frequent. It gives me an opportunity to try a product that otherwise I wouldn’t buy.

June 15, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks so much Adrianna!

Rated 5 out of 5 stars

Love the variety of items available on…

Love the variety of items available on the app, they are also readily available from various supermarkets both in-store and online. Easy to submit cashback - just take photo of receipt and scan barcode of item! Cashback is paid really quickly too! Great app to have for trying new items at a discount as well as getting your daily goods at a reduced price, sometimes even for free!

June 13, 2023
Unprompted review
Shopmium logo

Reply from Shopmium

Thanks a lot for the kind review!

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