ModernyReviews 

Reply from Moderny

Apr 10, 2026

Thank you so much for your kind feedback! We’re delighted to hear that you’re pleased with the product and that its design met your expectations. It’s always our goal to provide items that are not only functional but also beautifully crafted.

We’re equally glad that you had a positive experience with our service and packaging. Ensuring fast delivery and secure, sturdy packaging is very important to us. Your appreciation truly means a lot, thank you for your support!

Reply from Moderny

Apr 10, 2026

We’re truly sorry to hear about your experience and understand how frustrating it must be to be passed between departments and face ongoing delivery issues. This is certainly not the level of service we aim to provide, and we regret the inconvenience and confusion caused by the repeated updates regarding your order.

To help us investigate this matter thoroughly and resolve it as quickly as possible, we kindly ask that you contact our customer service team directly via email with your order details. This will allow us to review your case in full, coordinate internally, and provide you with a clear and accurate update. We appreciate your patience and the opportunity to make this right.

Reply from Moderny

Apr 6, 2026

We’re sorry to hear that your order arrived incomplete, that’s certainly not the experience we aim to provide. We understand how important it is to receive everything you’ve ordered, and we appreciate you bringing this to our attention so we can address it promptly.

To help us resolve this as quickly as possible, please email our customer service team with your order number and details of the missing item(s). Our team will review your case and work on the appropriate next steps to make sure this is sorted out for you. Thank you for your patience and cooperation.

Reply from Moderny

Mar 24, 2026

We really appreciate your kind words! Hearing that we exceeded your expectations and lived up to being “better than advertised” is incredibly rewarding. Our team works hard to deliver quality and an experience that truly stands out, so it means a lot to know that came through.

Thank you for taking the time to share your feedback. Your support encourages us to keep improving and maintaining the high standards we aim for. We’re excited to have the opportunity to serve you again in the future!

Reply from Moderny

Feb 13, 2026

Thank you so much for your continued support and for taking the time to share such a thoughtful review. We’re absolutely delighted to hear that you’ve enjoyed your orders and that our mix of practical and artistic pieces has helped make your home feel unique and personal. It means a great deal to us to know that our collection continues to meet your expectations.

Your recommendation truly makes our day, and we’re so pleased you find both the selection and pricing worthwhile. We look forward to welcoming you back again soon for another browse. We’ll always be here to help you find something special!

Reply from Moderny

Feb 10, 2026

We’re really sorry to hear about your experience, and we understand how frustrating and disappointing this situation must be, Especially after waiting weeks for an order that never arrived and spending months trying to get clear answers. That’s not the level of service we aim to provide, and we truly regret the inconvenience and stress this has caused you.

To ensure this is properly reviewed and resolved, we encourage you to contact our customer service team directly by email so they can look into your case in detail. Please include your order number and a summary of the issue so they can assist you as efficiently as possible. Your feedback is important to us, and we appreciate you bringing this to our attention.

Reply from Moderny

Feb 10, 2026

We’re glad to hear that the product arrived well packaged, eliminating any concern about damage, and that you were kept informed throughout the processing period and up to the expected delivery date. Clear communication and careful packaging are important to us, and we appreciate you acknowledging those aspects of your experience.

If there are any remaining concerns or if you need further clarification regarding your order, we recommend reaching out to our customer service team directly by email. Providing your order details will allow them to review everything thoroughly and assist you as efficiently as possible. Your feedback helps us continue improving our service, and we appreciate you taking the time to share it.

Reply from Moderny

Feb 6, 2026

Thank you very much for taking the time to share your experience with us. We’re delighted to hear that our team was able to resolve your issue efficiently and that the process met your expectations.

Your feedback means a great deal to everyone at Moderny, and it truly motivates us to continue delivering responsive and reliable support. If we can ever assist you again, please don’t hesitate to reach out.

Reply from Moderny

Feb 4, 2026

We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. That’s certainly not the impression we want to leave, and we understand how frustrating it must have been to receive a faulty item and then face confusion around the returns process. Your comments about the product quality and the return shipping information have been noted, and we take concerns like these seriously as they help us review and improve our service.

To ensure your case is looked into properly and resolved as efficiently as possible, we kindly ask that you contact our Customer Service team directly by email, including your order number and a brief summary of what happened. They are best placed to review the details, clarify the returns process, and assist you further. We appreciate your patience and the opportunity to address this matter through the appropriate support channel.

Reply from Moderny

Feb 1, 2026

Thank you for sharing your honest feedback with us. We’re sorry to hear that the blanket didn’t meet your expectations in terms of thickness, especially given Canada’s colder climate. We completely understand how important warmth and comfort are, and we appreciate you taking the time to let us know.

Your comments are valuable and help us improve both our product descriptions and future offerings. If you’d like help finding a thicker, warmer option that’s better suited to your needs or if there’s anything else we can assist you with. Please don’t hesitate to reach out. We’re always here to help make things right.

Reply from Moderny

Jan 25, 2026

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment with both the delivery timeframe and the condition of the rug you received. We understand how frustrating it must have been to wait longer than expected, especially when the item was intended as a gift, and we regret that the product did not meet the quality standards you were anticipating.

We take comments like yours very seriously, as they help us review our suppliers and product listings more closely. So that our customer service team can formally log your experience and investigate this matter further, we kindly ask that you contact us directly at our customer service email with your order details. This will allow us to review the situation in full and ensure your concerns are addressed appropriately.

Reply from Moderny

Jan 25, 2026

Thank you very much for taking the time to share your experience with Moderny. We’re delighted to hear that you’ve been consistently happy with your purchases and that our blankets and other products have met your expectations in both quality and appearance. Feedback like yours truly means a lot to our team.

We’re grateful for your continued support and trust in our brand, and we look forward to welcoming you back again soon. Should you ever need assistance or have questions about future orders, our customer service team is always here to help.

Reply from Moderny

Jan 15, 2026

Thank you so much for your kind words! We’re absolutely delighted to hear that the book-shaped lamp made such a special Christmas gift and that your partner loves it. Knowing our products bring joy and create meaningful moments truly means a lot to us.

We sincerely appreciate you taking the time to share your experience. If there’s ever anything we can assist you with in the future, or if you’re looking for another unique gift idea, please don’t hesitate to reach out. We’re always happy to help!

Reply from Moderny

Jan 10, 2026

Thank you so much for your kind feedback! We’re thrilled to hear that the item was nicely made and matched the pictures perfectly. Knowing it arrived just as expected truly means a lot to us.

We’re especially happy to hear it made a great gift and that your friend loved it! Thank you for choosing us to be part of such a special moment. We hope to serve you again soon.

Reply from Moderny

Jan 10, 2026

Thank you for choosing us! We take pride in providing quick and fast delivery to ensure your order reaches you as soon as possible. Our dedicated team works efficiently behind the scenes, from processing to dispatch, so you can enjoy a smooth and timely experience every time you shop with us.

Customer satisfaction is our top priority, and fast delivery is a key part of that promise. We continuously optimize our logistics and partner with reliable carriers to make sure your items arrive safely and on time. Thank you for trusting us. We look forward to serving you again!

Reply from Moderny

Dec 29, 2025

Thank you so much for your wonderful feedback. We are thrilled to hear that you are happy with the quality of the blanket and that delivery was easy and arrived on time. Providing reliable service and well made products is always our top priority.

We are so glad to know the new blanket has found a perfect place in your home. Your support truly means a lot to us, and we look forward to serving you again in the future.

Reply from Moderny

Dec 28, 2025

We’re truly sorry to hear that your experience did not meet expectations. Providing reliable, respectful service is important to us, and feedback like yours helps us identify where we need to do better. We take concerns about service quality seriously and appreciate you bringing this to our attention.

So we can properly review what happened and assist you further, please contact our customer service team directly by email with any relevant details about your experience. They are best equipped to look into the situation and work toward a resolution as quickly as possible.

Reply from Moderny

Dec 26, 2025

Thank you so much for your kind feedback! We’re really happy to hear that you found our shop easy to browse and that it helped you make a confident choice for a gift. Creating a smooth and enjoyable experience for our customers is very important to us, so your comments truly mean a lot.

We’re especially glad you noticed the uniqueness of our items. We take pride in offering products that stand out and feel special, rather than mass produced. Your appreciation motivates us to continue curating distinctive pieces that make gift-giving more meaningful. Thank you for choosing us!

Reply from Moderny

Dec 15, 2025

We’re truly sorry to hear about your experience and understand how frustrating this must have been. We take all feedback seriously and regret that the situation did not meet your expectations. Our goal is always to provide clear communication and dependable service, and we acknowledge your concerns regarding the handling of your issue.

To ensure this matter is properly reviewed and addressed by the appropriate team, we kindly ask that you contact our customer service department directly via Hello@moderny.co. They will be able to look into the details of your case and assist you further. Your feedback is important to us, and we appreciate you bringing this to our attention.

Reply from Moderny

Updated Dec 15, 2025

We’re very sorry to hear about your disappointment and appreciate you taking the time to share your experience. We understand how frustrating it is when a product does not meet expectations or match its description, and we regret that this has left you feeling dissatisfied. Your feedback regarding the product quality and your overall experience is taken seriously.

To allow us to properly review your concerns and assist you further, we kindly ask that you contact our customer service team directly via Hello@moderny.co. They will be able to review the details of your order and provide appropriate support. We value all customer feedback and appreciate the opportunity to address your concerns.