Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
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I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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After a long wait, the pieces I purchased finally arrived however one of the three items was broken in shipping. The pieces are beautiful although the colors weren't as brilliant as pictured. Modern... See more
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Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Be very careful
Be very careful, the products look good in picture but the quality is very poor. It looks like your getting a huge discount but in fact your paying way over the odds for a product that’s worth pennies.
January 22, 2025
Unprompted review
Reply from Moderny
Thank you for sharing your feedback about your recent experience. We sincerely apologize that the product did not meet your expectations and for any disappointment caused. We aim to provide items that align with both the quality and value our customers deserve, and it’s clear that in this instance, we missed the mark. Your concerns about the discrepancy between the product's appearance and its actual quality are important to us and will be shared with our team for review.
We want to address your concerns directly and work toward a resolution. Please reach out to our customer service team at Hello@moderny.co with your order details, and they will be happy to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Thank you for bringing this to our attention, and we value your feedback as we strive to improve.
Stained glass book case lamp arrived…
Stained glass book case lamp arrived non working. This was at the end of December 2024. Still waiting for a refund/replacement.
Very poor.
December 28, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the inconvenience and frustration caused by your experience with the stained glass bookcase lamp. Receiving a non-working product is disappointing, and we deeply regret that your issue has not been resolved promptly. This is not the level of service we strive to provide, and we fully understand your dissatisfaction.
To ensure your concern is addressed as quickly as possible, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will review your case, provide an update on the refund or replacement, and work to resolve this matter without further delay. Thank you for your patience and for bringing this to our attention. We value your feedback and are committed to making things right.
I really loved this...
I really loved this.... it took a tiny bit longer than I would have hoped maybe, but it's a great quality and just beautiful... thank you
January 3, 2025
Unprompted review
Reply from Moderny
Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that you love your purchase and find it both beautiful and of great quality. Knowing that our product has brought you joy truly means the world to us.
We also appreciate your patience regarding the slightly longer delivery time and will continue working to improve our processes. Your satisfaction is our top priority, and your understanding is greatly valued. Thank you once again for choosing us. We look forward to serving you again in the future! 😊
Total scam
Total scam. Bought a 'stained glass' lamp...it was just painted plastic. I have tried an entire week to contact the company and no response.
January 9, 2025
Unprompted review
Reply from Moderny
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the disappointment caused by your purchase and for the difficulty you experienced in contacting us. We understand how frustrating this situation must be, and we assure you that we are here to assist in addressing your concerns.
To resolve this matter, we kindly request that you email our customer service team at Hello@moderny.co with your order details, including your order number and a brief description of the issue. This will help us investigate the situation thoroughly and provide you with the support you need. Thank you for your patience and understanding as we work to make this right.
Ships from China... Eventually
The item ordered was exactly as advertised, but it took almost a month to get to me. This website needs a "ships from China whenever we get around to it" disclaimer at the top. I ordered in plenty of time for Christmas, it didn't show up until after the new year. Every other order I made the same day made it just fine, even items from overseas, except this one. Never again.
December 6, 2024
Unprompted review
Reply from Moderny
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and any frustration caused by the delivery time of your order. Because of logistics complications, we were forced to fulfill orders directly from the manufacturer, which is based overseas. Our normal fulfillment center, located in Los Angeles, California, typically handles orders much more efficiently. We understand how disappointing it is for an item not to arrive in time, especially for a special occasion like Christmas.
To address your concerns further, we kindly ask that you contact our customer service team at Hello@moderny.co. They will be happy to assist you in reviewing your order and ensuring that your concerns are handled appropriately. Please know that we value your feedback and are continuously working to improve our processes to provide a smoother and more reliable experience in the future. Your patience and understanding mean a lot to us.
Stained glass books lamp a huge disappointment
Received the stained glass books lamp from Moderny as a gift. I wish I could post photos of what was advertised compared to what I received. The quality of the actual piece was the worst thing I’ve ever seen. It looked like a two year old made it. It is very cheap plastic, and the paint job is a total slop job. Don’t spend your money on it. $39.99!! It looks like it’s worth $1.50
December 24, 2024
Unprompted review
Reply from Moderny
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the lamp you received did not meet your expectations in terms of quality. We understand how disappointing it can be to receive an item that doesn’t align with what was advertised, especially when it was intended as a thoughtful gift.
To address your concerns and review this matter further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They will be happy to assist you in investigating your concerns and working toward a resolution. We appreciate your feedback and will use it to improve our products and ensure a better experience for our customers in the future. Thank you for bringing this to our attention.
Great gift !
December 25, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your gift and that it made a great impression. We take pride in carefully curating products that bring joy and value, and it’s wonderful to know that we’ve met your expectations. Your satisfaction means the world to us, and your feedback brightens our day!
If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. Whether you have questions, need assistance, or are looking for recommendations for future gifts, we’re here to help. Thank you for choosing us, and we look forward to serving you again!
Ordered a lamp that’s supposed to look…
Ordered a lamp that’s supposed to look like a stack of books, the photo on their site looked good.
What arrived after several weeks from china is cheaply made garbage whose colors and build quality are shoddy at best. Oh and it arrived broken.
Attempts to contact via email (the only method…) result in computer generated responses with no response in the past ten days as to a status of a “replacement product”. At this point i don’t even want a new product (it will be the same junk quality anyway…) and will be initiating a charge back if Moderny does not make this right. Avoid at all costs!!!!
December 21, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointing experience you’ve had with your order and the challenges you’ve faced in reaching us. This is not the level of quality or service we strive to provide, and we deeply regret the frustration this has caused. Your feedback about the lamp's quality and the condition in which it arrived is concerning, and we understand how this has impacted your trust in us.
To address this matter promptly, please email our dedicated customer service team directly at Hello@moderny.co with your order details and photos of the item as it arrived. We want to ensure this issue is resolved to your satisfaction. Thank you for bringing this to our attention, and we are committed to making things right for you.
Beautiful Pillow Covers
The pillow covers came and were very nice. The screen print picture was very vibrant and clear. Ordering was easy and shipping confirmations were sent. This is 3rd order, so I’m very satisfied with product and the Company.
November 30, 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the pillow covers and found the screen print vibrant and clear. It’s fantastic to know that you had an easy ordering experience and were kept updated throughout the shipping process. Your satisfaction is our top priority, and it’s incredibly rewarding to hear this is your third order with us!
We truly appreciate your continued trust in our products and company. If there’s anything else we can do to make your experience even better or if you have any future needs, don’t hesitate to reach out. Thank you for being such a valued customer!
Never seen this before...email of lies
Never seen this before...an email full of lies to trick people into buying more with a discount code seemingly meant for friends and family of employees (mentions Simon and then Rebecca). The email addresses don't actually exist so this is obviously a ploy to get more people's money. I have no idea if purchasers would get their items or not, or what the quality would be, but from other reviews it appears this isn't a reliable company. I DID email the emails from "Simon" and "Rebecca" to hello @ moderny.co and their reply below is downright laughable.
January 2, 2025
Unprompted review
Reply from Moderny
We appreciate you bringing this to our attention and are deeply sorry for the negative impression this experience has created. Transparency and trust are core to our values, and we take allegations like this very seriously. The situation you’ve described is absolutely not aligned with the standards we uphold, and we will investigate this matter thoroughly to ensure any misleading communications are addressed.
If you have additional details, such as the email you received, we encourage you to forward it to our customer service team at Hello@moderny.co. This will help us verify its authenticity and take corrective action if necessary. Your feedback is invaluable, and we are committed to ensuring our customers feel respected, informed, and valued. Thank you for bringing this to our attention.
Unique gifts
January 3, 2025
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re thrilled to know that you appreciate our selection of unique gifts. Curating distinctive and memorable items is at the heart of what we do, and it’s wonderful to hear that they’ve caught your attention.
If you have any specific needs or are looking for recommendations, please don’t hesitate to reach out. We’re here to help you find the perfect gift for any occasion. Thank you for choosing us, and we look forward to serving you again soon!
Luxury throws
The throws i purchased, all four of them are of such high quality. Thick, heavy and weighted......and quite luxurious. Delivery to the UK is as quick as it could possibly be.
December 23, 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re delighted to hear that you are thrilled with the quality of the throws you purchased. Knowing that you find them thick, heavy, and luxurious truly makes our day, as we strive to offer products that exceed expectations.
We’re also glad to hear that delivery to the UK was as prompt as possible. Your satisfaction is our top priority, and it’s fantastic to know that both the product and service met your expectations. Should you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing us!
Beware Currency Exchange!!
After my order, I spent $245 Australian thinking I got a bargain as everything was discounted, I noticed that a total of $395 + $11.00 for exchange has been deducted from my account!!! What the hell!! Nowhere did it mentioned that we were working in foreign currency. When I requested my order be cancelled I have heard nothing back after 2 attempts?? Looks like I will have to chalk it up to my bad for being a bit dumb in this respect. But at the same time told them I would write a review just so other dumbos like me won't part with twice the amount that they wanted to....kicking myself really!
December 31, 2024
Unprompted review
Reply from Moderny
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration caused by the pricing and currency exchange details on your order. We understand how upsetting this experience must be, and we want to ensure that your concerns are properly addressed.
To assist you further, we kindly ask that you contact our customer service team directly at Hello@moderny.co. They will review your order details and address your cancellation request as a priority. We genuinely appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to improve your experience.
The gifts were a hit
The gifts were a hit! I plan on shopping here again
December 20, 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your wonderful feedback! We’re absolutely thrilled to hear that the gifts were a hit and that they brought joy to your loved ones. It means the world to us to know that our products played a part in making your occasion special. At Moderny, we strive to provide items that not only meet but exceed expectations, and your satisfaction is the best reward for our efforts.
We can’t wait to welcome you back for your next shopping experience! Whether you’re looking for another memorable gift or something special for yourself, we’ll be here to assist you every step of the way. If you have any questions or need recommendations in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!
Buyers be very wary!!
I cant put up a picture of what I got versus what they showed on their website, but it's criminal. I ordered this gorgeous looking "stack of books" lamp done in stained glass with gorgeous mission colors and what came after 4 weeks of waiting was an absolute piece of "tiny" garbage that looked nothing like the picture.
December 23, 2024
Unprompted review
Reply from Moderny
We are deeply sorry to hear about your disappointing experience with your recent purchase. Receiving a product that falls so far below expectations is understandably frustrating, and we want to assure you that we take such feedback very seriously. We strive to provide products that meet the quality and design our customers are promised, and it is clear that in this case, we failed to deliver.
We encourage you to contact our customer service team directly at Hello@moderny.co with details of your order, including any photos of the item you received. This will help us investigate the issue thoroughly and take the necessary steps to address your concerns. While we cannot undo the inconvenience caused, we are committed to finding a solution that demonstrates how much we value you as a customer. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
BUYER BEWARE
BUYER BEWARE: I ORDERED A DESK LAMP SHAPED LIKE A STACK OF BOOKS WEEKS AGO. THIS OUTFIT CHARGED MY CC BUT HAS NOT SENT ME A CONFIRMATION NOR A TRACKING NUMBER NOR THE ITEM ITSELF. I HAVE EMAILED THEM (SINCE IT IS IMPOSSIBLE TO CALL THEM) MULTIPLE TIMES. DESPITE CLAIMING TO HAVE 24 HOUR CUSTOMER SERVICE, THEY HAVE REFUSED TO RESPOND. THEY WILL NOT REFUND MY MONEY EITHER.
DO NOT BUY ANYTHING FROM THIS OUTFIT.
*****************
Update:
The response below is beyond absurd. The complaint is that these characters charged my card and did not provide me a confirmation of the order NOR a tracking number of any sort. So how can I provide them details? They have NO INTENT on helping or solving the issue.
BUYER BEWARE. AVOID THIS OUTFIT AT ALL COST.
**********************
December 6, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the inconvenience and frustration you have experienced with your order. Providing a seamless and transparent shopping experience is our top priority, and it is clear we have fallen short in this instance. We deeply regret any inconvenience caused by the delay in shipping your desk lamp and the lack of communication regarding your order status. Please know that your concerns are being taken very seriously.
To address this matter promptly, we kindly ask you to email our dedicated customer service team directly at Hello@moderny.co with your order number and any relevant details. This will allow us to locate your order, provide you with an update, and resolve this issue to your satisfaction. We value your trust and are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
I ordered a glass book lamp
I ordered a glass book lamp. I received this tiny plastic piece of junk not worth $79 probably worth $5. Highly disappointed as this was for my daughter Christmas present.
They asked what country I am from to ensure the correct plug and its battery operated.
Appalling!!!!
December 19, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointment and frustration you’ve experienced with your order. We understand how important it is to receive a quality product, especially for a special occasion like Christmas, and we deeply regret that we did not meet your expectations.
To resolve this matter, please contact our customer service team directly at Hello@moderny.co with your order details. They will assist you in addressing your concerns and finding an appropriate solution. We value your feedback and are committed to ensuring your satisfaction.
I will be return customer for sure.
Initially, I had concerns when the gift I ordered for a friend did not arrived after several weeks. I contacted Monderny and a good person named Angelo assisted. He kept in contact with me and made sure my package was delivered to my friend in good time. I ordered the book lamp and my friend who is an author loved it.
December 13, 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience with us! We’re so glad to hear that Angelo was able to assist you and keep you updated on the delivery of your gift. We understand how important timely deliveries are, and we’re thrilled that your book lamp reached your friend and that she loved it.
Your satisfaction is our top priority, and we truly appreciate your kind words. If you need assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again soon!
SCAM. Flagrant false advertising racket. AVOID
They sent a product that didn't even come close to the product advertised (appalling quality), it looked like a child had made a copy, and then when you try to return the falsely advertised product, it costs x4 times the cost of the item to return it. SCAM. Avoid at all costs !
**EDIT: Don't let their reply to this review fool you. The only 'help' they provided was to send me a link to buy a return label for $180 for items that cost $50 and haven't acknowledged the fact that they sent a different product from the product shown in the photo.
December 16, 2024
Unprompted review
Reply from Moderny
We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you’ve described. We understand how frustrating it can be when a product does not meet expectations and you face challenges with the return process. Please know that we take such concerns very seriously and are committed to addressing them promptly.
To assist you further, we kindly ask that you reach out to our customer service team at Hello@moderny.co. They are equipped to investigate your case in detail and work with you to find a resolution. Your feedback is invaluable to us, and we are dedicated to ensuring a better experience moving forward. Thank you for bringing this to our attention.
Reply from Moderny
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again in the future and appreciate your support!
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