Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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After a long wait, the pieces I purchased finally arrived however one of the three items was broken in shipping. The pieces are beautiful although the colors weren't as brilliant as pictured. Modern... See more
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Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Moderny went above and beyond to help…
Moderny went above and beyond to help track my parcel when I believed it had gone missing. It was at my local delivery office all along but I cannot praise highly enough the excellent customer service and attention I received.
November 4, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that our team at Moderny was able to assist you in tracking your parcel and provide the support you needed. Our priority is to ensure every customer feels taken care of, and we’re glad we could help resolve the situation quickly and smoothly. Your satisfaction is our greatest reward!
It’s wonderful to hear that the parcel was safe at your local delivery office, and we’re always here to help with any concerns, no matter how big or small. Your feedback truly motivates us to continue delivering excellent service. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you again for choosing Moderny!
cute functional duck light
You offered a really cute and functional product, the duck light, that was very attractive. Sadly I could not justify it until it went on sale but it is very nice. Will see how long it lasts. At the time I ordered it I did not realize it was made and shipped from China. The product is what I expected from the web page description and reviews. We use it and it makes us smile. Exactly what we wanted it to do.
October 21, 2024
Unprompted review
Reply from Moderny
Thank you so much for your thoughtful feedback! We’re delighted to hear that the duck light brings a smile to your face and that it’s exactly what you were looking for. We always aim to offer products that are both cute and functional, and we're glad you were able to take advantage of the sale to bring it into your home.
We understand your concerns about the product’s origin, and we appreciate your understanding. Rest assured, we select our products carefully to meet the quality expectations our customers deserve. If you have any questions or concerns down the road, don’t hesitate to reach out—we’re here to help and make sure your experience remains a positive one!
Good product quick delivery
October 25, 2024
Unprompted review
Reply from Moderny
Thank you for your positive feedback! We're thrilled to hear that you are happy with both the product and the quick delivery. Ensuring that our customers receive quality products on time is our top priority, and your satisfaction is exactly what we strive for.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
Best customer service and products
Best customer service and products! Don’t hesitate to purchase from them!
October 30, 2024
Unprompted review
Reply from Moderny
Thank you so much for your enthusiastic recommendation! We're thrilled to know that you had such a positive experience with both our customer service and products. Your satisfaction is our top priority, and it's always rewarding to hear that we're meeting and exceeding expectations.
We truly appreciate your trust and support. It means the world to us that you would encourage others to purchase with confidence. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We're always here to help!
Book Lamps
I received the 2 book lamps I purchased within 2 weeks. I ordered them as gifts and although worried about shipping from China, they arrived on time!
October 23, 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience with us! We're thrilled to hear that your two book lamps arrived within two weeks and just in time for your gifting plans. We understand that ordering internationally can sometimes bring uncertainties, and we’re so glad the shipping process met your expectations, ensuring a timely arrival.
Our team is committed to providing a smooth and reliable experience for our customers, regardless of location. We’re delighted that you’re satisfied with your purchase and that the lamps have met your needs. Should you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help and ensure every aspect of your experience with us is a positive one!
Excellent quality
Excellent quality, beautiful selections, professional service and response. Thank you.
October 25, 2024
Unprompted review
Reply from Moderny
Thank you so much for your feedback! We're thrilled to hear that you enjoyed the quality and beauty of our selections, as well as our customer service. Our team strives to ensure that each experience is seamless and exceeds expectations, so it’s incredibly rewarding to know we met that standard for you.
Your kind words motivate us to continue providing the highest level of service and quality. Should you need any assistance or have more feedback to share, please feel free to reach out. Thank you again for choosing us!
Reply from Moderny
Thank you for your kind feedback! We're delighted to hear that you found our product to be of great value. Ensuring quality at a reasonable price is a priority for us, so knowing that you've enjoyed both is truly rewarding.
We appreciate you taking the time to share your experience. If there's anything further we can assist you with, or if you have any additional feedback, please don't hesitate to reach out. We're here to make every interaction a positive one.
Lovely bear rug for our nursery & excellent customer service.
Purchased gorgeous bear rug for our nursery. It’s so soft and looks lovely. Customer service has been excellent as with the follow up to make sure the delivery arrived. Highly recommend and will be buying again in the near future I’m sure.
October 24, 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the bear rug for your nursery—it sounds like a perfect addition to your space. Knowing that it's soft and looks lovely is exactly what we aim for in our products. We're also glad that our customer service team was able to provide you with excellent follow-up to ensure your delivery went smoothly.
We truly appreciate your recommendation and your continued support! It's always a pleasure to serve customers like you, and we look forward to assisting you again in the near future. Should you need anything or have any questions, don’t hesitate to reach out.
Liked the bamboo lid jars and delivery
Liked the bamboo lid jars and delivery
October 23, 2024
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re so glad to hear that you liked the bamboo lid jars and that your delivery experience was positive. Our goal is to offer both high-quality products and efficient service, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to serving you again. If you ever have any questions or need further assistance, please don’t hesitate to reach out!
Customer service was good
Customer service was good. Item was posted and arrived in a timely manner. 100% hassle free purchasing
September 10, 2024
Unprompted review
Reply from Moderny
Thank you for your feedback! We’re pleased to hear that your experience was smooth and hassle-free, with your item arriving promptly. Ensuring a seamless purchasing process is what we strive for, and it’s great to know that everything met your expectations.
We appreciate your kind words about our customer service and look forward to serving you again in the future!
Great Customer Service and Product
Product I received exceeded my expectations and pricing was very reasonable. I had ordered something by mistake and Customer Service immediately credited my account, adjusting my order. Communication was consistent and professional.
September 30, 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience! We're delighted to hear that the product exceeded your expectations and that you found the pricing reasonable. It’s always our goal to provide high-quality products at fair prices, so your feedback means a lot to us.
We’re also glad that our customer service team could promptly assist you with the order adjustment and credit. Clear communication and professionalism are top priorities for us, and it's wonderful to know that we met those standards during your experience. We look forward to serving you again in the future!
This company is a wonder example of how…
This company is a wonderful example of how small businesses should operate. I had a problem with my purchase and they listened intently and did their utmost to supply me with a replacement which was received well packaged and in a timely fashion, Their. Communication style is warm and responsive and I have no hesitation using them again and again.
October 11, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was positive and that our team was able to address your concerns promptly and provide a replacement that met your expectations. We take great pride in offering attentive and responsive customer service, and it’s wonderful to know that you felt heard and supported throughout the process.
Your feedback encourages us to continue striving for excellence, and we truly appreciate your loyalty and trust in our company. We look forward to serving you again in the future and ensuring that every experience is just as smooth and satisfying!
I bought an item for £24.99 from…
I bought an item for £24.99 from Moderny thinking how lovely it looked, when the item arrived it wasn’t what I expected. I went through the refund process and requested a full refund. To my surprise there was a charge on this of £127.22 as you can gather I didn’t send the item back and requested the option of a gift card and kept the item instead. I will never be using this site to buy anything again, an absolute rip off on returns and refunds. If you buy from these then check their returns and refund policy first
October 22, 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience with us. I completely understand your frustration, especially when the item didn’t meet your expectations and you encountered an unexpected charge during the refund process.
Please note that, as outlined in our return policy, return shipping fees are typically the responsibility of the customer. That being said, I realize this situation has caused a great deal of inconvenience, and it’s certainly not the experience we aim to provide.
I encourage you to contact our customer service team directly. They’ll be happy to look into your case more closely and explore potential solutions to address your concerns. Your feedback is important to us, and we appreciate you taking the time to bring this to our attention.
I brought 2 multifunctional pant racks…
I brought 2 multifunctional pant racks which were poor quality and not fit for the purpose. Contacted multiple times via email to return the item and refund. Initially they agreed for a return but never sent me the actual link for return. Everytime I emailed them, they replied saying they Will send me a link shortly. In the end I lost hope and I was forced to keep the item and they refunded 30% of the price. Would never buy anything from this company again.
October 11, 2024
Unprompted review
Reply from Moderny
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your order and the return process. We understand that the multifunctional pant racks did not meet your expectations, and we regret that the communication regarding your return caused confusion. To clarify, our team would have been sending you a return label rather than a link, and we are sorry for any misunderstanding and delays that may have occurred.
While we cannot resolve specific order issues here, we encourage you to reach out to our customer service team again at Hello@moderny.co, where they can further investigate the matter and assist you with any remaining concerns. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for your understanding.
I love the quality of their products,I…
I love the quality of their products,I had order a coffee table and is absolutely amazing
October 19, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We are thrilled to hear that you're enjoying the quality of our products, and that the coffee table exceeded your expectations. We take great pride in offering well-crafted items that complement our customers' spaces, so it's wonderful to know that you're happy with your purchase.
Your satisfaction is our top priority, and we’re grateful for your support. If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future!
Twice disappointed
The books nightlight looked nothing like the picture. Looked like it was painted by a toddler my inquiry was answered quickly. I had the option of keeping it and get a 30% refund or keeping it and choosing another item of equal or lesser value. I chose the table top light tree. In the picture as well as the box it came in the trunk and limbs were brown. The one I got was all wrapped in silver. I will not attempt to return. I will just take the loss!
October 18, 2024
Unprompted review
Reply from Moderny
We sincerely apologize that the books nightlight and the tabletop light tree did not meet your expectations. It’s clear that the products received were not as described, and we regret the inconvenience this has caused. While we’re glad your initial inquiry was addressed promptly, we understand your frustration with the continued issue and the disappointment in the final product.
Your feedback is incredibly valuable to us, and we will be sure to review these concerns to prevent similar issues in the future. We appreciate your understanding and patience, and we are committed to improving our product accuracy and quality control. Should you have any further concerns, please don’t hesitate to reach out. Thank you for bringing this to our attention.
High quality products and prompt…
High quality products and prompt response to customer service contacts.
October 18, 2024
Unprompted review
Reply from Moderny
At Morderny, we are committed to delivering high-quality products that are carefully crafted and thoroughly inspected to exceed your expectations. Our focus on excellence ensures you can shop with confidence, knowing every item reflects our dedication to superior craftsmanship.
We also prioritize prompt and attentive customer service. Whether you need assistance or have questions, our team is ready to respond quickly and provide solutions, ensuring your experience is smooth and satisfying. Your trust in our service is always our top priority.
Buyer Beware
Items left in a communal corridor by courier (EVRi, who else) and subsequently went missing. Contacted Moderny for a refund or replacement given that they had failed in their obligation of delivering the items to me. They acknowledged this to be the case but stated they could only offer a 30% discount “as a gesture of goodwill”. I would encourage other purchasers to exercise caution when dealing with this company, like myself you may find yourselves significantly out of pocket should the goods fail to reach you.
October 11, 2024
Unprompted review
Reply from Moderny
Thank you for sharing your experience with us. We're truly sorry to hear that your items went missing after being left in a communal area by the courier, and we completely understand your frustration. While we strive to ensure all deliveries are made safely and securely, it seems that the courier service has let us both down in this instance.
We would love to look into this further and explore possible solutions to this issue. Please reach out to us directly via email, and we’ll do our best to assist you in resolving this matter. Your satisfaction is important to us, and we appreciate your understanding as we work towards a resolution.
Great design, great service
Moderny offers some truly beautiful products and their customer service is wonderful. I will definitely be buying from them again!
October 11, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you love our products and had a positive experience with our customer service team. At Moderny, we strive to provide not only high-quality, beautiful items but also a customer service experience that goes above and beyond, and it's always rewarding to hear that we're succeeding.
We look forward to serving you again in the future and helping you find more items that you’ll love! Should you need any assistance or have any questions, please don’t hesitate to reach out. We're here to make your shopping experience with us as seamless and enjoyable as possible!
Reply from Moderny
Thank you so much for your feedback! We are thrilled to hear that you found our ordering process easy and straightforward. Providing a seamless shopping experience is a top priority for us, and we're glad we could meet your expectations.
We're equally pleased that our delivery was quick and that you’re happy with the quality of our products. Your satisfaction is what drives us to continually improve. If there’s anything else we can assist you with, please don’t hesitate to reach out!
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