Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
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After a long wait, the pieces I purchased finally arrived however one of the three items was broken in shipping. The pieces are beautiful although the colors weren't as brilliant as pictured. Modern... See more
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Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.0
Great
458 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very good customer service
October 9, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our customer service team. Our goal is always to provide helpful, understanding, and attentive support to ensure that every aspect of your experience with us is smooth and enjoyable. Your satisfaction means the world to us, and it's wonderful to know that we met your expectations.
We truly appreciate your feedback, as it motivates us to continue delivering top-notch service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help and look forward to serving you again!
Superb customer service
Although the product I bought was poor quality, your customer service response was one of the best I have ever experienced. Your friendly, helpful tone and options re what to do next, were exemplary. Thank you!
October 6, 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words and feedback. While I’m sorry to hear that the product did not meet your expectations, I’m truly delighted that our customer service made a positive impression on you. Providing friendly and helpful support is at the heart of what we aim to do, and it's wonderful to know that the options and assistance offered were appreciated.
Your experience matters to us, and we want to ensure that the resolution is satisfactory. If there’s anything further we can do to make this right, please don’t hesitate to reach out. Thank you again for your patience and for giving us the opportunity to assist you!
Terrible quality cheap rubbish shipped…
Terrible quality cheap rubbish shipped from China
Edited to add that I did notify the customer service team. I’ve had no response.
October 8, 2024
Unprompted review
Reply from Moderny
Thank you for reaching out and sharing your feedback. We sincerely apologize that the quality of the product you received did not meet your expectations. Your satisfaction is very important to us, and we take concerns about product quality seriously. Rest assured, we will be looking into this matter thoroughly to prevent it from happening again.
To help us resolve this issue, please email our customer service team with the details of your order. We are committed to working with you to find the best solution for your concerns. Thank you for your understanding, and we appreciate your patience as we address the issue.
Terrible product and service at Moderny
My stained glass book lamp arrived and looked nothing like the pictures. Cheap paint and product. I requested a full refund but was offered a credit or 30% back. Upon my second request, they said I could ship it back but it must be unopened! How would I know the product quality without opening it? I would never buy from them again. This company has terrible business practices.
October 2, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointing experience you’ve had with your stained glass book lamp. We understand how frustrating it must be to receive a product that doesn’t match your expectations, and we regret that the quality did not reflect what you had hoped for. It’s also understandable that the response you received regarding the return process has caused further frustration, especially given the challenge of assessing product quality without opening the package.
We appreciate your feedback, and we’re committed to addressing the concerns you’ve raised. We strive to improve both our products and our return process to make sure situations like this are handled with more care in the future. Thank you for bringing this to our attention, and we deeply regret that this experience has impacted your trust in our business.
Reply from Moderny
Thank you so much for your kind words! We're delighted to hear that the product arrived just as you expected and that you found it beautiful. It's always wonderful to know when our customers are pleased with both the product and the experience.
If there’s anything else we can assist you with, or if you have any further feedback, we’d love to hear from you. We truly value your business and are here to ensure every interaction is a positive one!
The product I received was…a decorative elephant
The product I received was disappointing and not of the quality I was expecting. It's gold tucks, which looked like gold leaf in the advert were actually poorly painted with a low quality gold paint which had been badly applied
September 20, 2024
Unprompted review
Reply from Moderny
We’re truly sorry to hear that the product didn’t meet your expectations. We understand how disappointing it can be when something falls short of the quality you were anticipating, and we regret that this was your experience. Your satisfaction is important to us, and your feedback is valuable in helping us improve our products and quality control.
If there are specific details about what didn’t meet your standards, we’d appreciate hearing them so we can address the issue more effectively. Please know that we’re here to listen and support you in any way we can.
Ordered two throws on 21st September
Ordered two throws on 21st September. I have not yet even been told they've been shipped. Checked the tracking and have found they're coming from China and are still there! Have emailed in but no reply. Will be cancelling if not received by end of the week
October 3, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the delay and the frustration this situation has caused. We understand how concerning it is to not have received shipping confirmation after placing your order on 21st September. Due to recent logistics complications, we’ve had to fulfill some orders directly from the manufacturer, which in this case is overseas, leading to extended shipping times. We completely understand how disappointing this must be, especially since you’ve been trying to get updates.
After checking our records, it appears we haven’t received an email from you, and we apologize if this added to your frustration. We’re committed to ensuring you get the information you need, and we’ll continue monitoring your order closely. If you don’t receive the throws by the end of the week, please let us know, and we’ll be here to assist further. Thank you so much for your patience during this time.
Very happy with the trouser hanger.
October 3, 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your positive feedback! We're thrilled to hear that you're very happy with the trouser hanger. It’s always rewarding to know that a product has met your expectations and is serving you well.
If there’s anything else we can assist you with or if you have any other needs, don’t hesitate to reach out. We truly value your business and are always here to ensure your experience remains a great one!
Terrible company stay away!!
Terrible company. Shipped a broken product to me. The quality of the product was a 1 on a scale of 1 to 10. Would not give a refund, forced to take a gift card to order more trash. Pathetic company. Stay away!
October 2, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the experience you’ve had and the frustration this has caused. It's deeply concerning to hear that the product arrived broken and did not meet your expectations in terms of quality. We understand how disappointing it must have been, and we regret that the resolution provided was not aligned with what you were hoping for. Your feedback is incredibly important to us, and we take it seriously as we strive to improve the quality of our products and services.
Our goal is always to make things right and ensure that every customer feels valued. We are reviewing your experience internally to better understand what went wrong, and to prevent it from happening in the future. Please feel free to reach out if there's anything you'd like to further discuss. Your satisfaction is important to us, and we're here to listen and learn.
Reply from Moderny
Thank you so much for your feedback! We're thrilled to hear that our product added some fun to your Christmas gift-giving. It's always wonderful to know our items bring joy, especially during the holiday season. We're glad you chose us to be part of such a special occasion!
If you ever need more gift ideas or have any questions, we're always here to help. Don't hesitate to reach out, and we look forward to serving you again in the future. Wishing you all the best for your upcoming celebrations!
Reply from Moderny
Thank you so much for your kind words! We're truly grateful for your support and are delighted to know that you're happy with the service. Providing excellent customer care is our top priority, and it's wonderful to hear that we met your expectations.
If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!
I order 4 bamboo glass jars
I order 4 bamboo glass jars. Two of the four shattered in transport. The company representative was timely, professional and more than happy to assist me with this matter. I was informed every step of the way. After I received the replacement jars. The representative confirmed with me to make sure I received them. I love good customer service. I will continue to patron with them. Thank you.
September 28, 2024
Unprompted review
Reply from Moderny
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our team provided you with timely and professional assistance throughout the process. We understand how disappointing it must have been to receive shattered jars, and we’re glad that our team could resolve the issue quickly for you. It's great to know that you felt informed and supported every step of the way.
Your kind words mean a lot to us, and we’re honored that you’ll continue to be a valued customer. We strive to provide exceptional service and quality products, and your feedback lets us know we’re on the right track. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you once again for choosing us, and we look forward to serving you in the future!
Ordered the stained glass book lamp
Ordered the stained glass book lamp. Received a nasty cheap lump of badly painted plastic I would not even put out in a garage sale. It looks nothing like the advertisement. Have contacted Moderny to arrange a return. Happy to pay the postage - Moderny's return method requires me to pay $267 US dollars to process the return. I am horrified but not surprised.
1 Oct - Moderny office confirms return label fee correct. This is a clear method to avoid returns. Given the previous reviews the company is in full knowledge of the low quality of the product. The reply to this review is disingenuous.
September 30, 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointment and frustration you’ve experienced with your stained glass book lamp. It’s concerning to hear that the item you received fell so far below expectations, and we completely understand your dissatisfaction. We strive for accuracy in our product descriptions, and it’s clear that this has not been your experience.
Regarding the return process, the $267 charge you encountered seems extremely high, and we will immediately investigate this as there may have been an error in the computation. This is not the level of service we intend to provide. Please reach out to us directly so we can work with you to resolve this matter promptly. We appreciate your patience and want to ensure you receive a fair and satisfactory resolution.
Product is good
Product is good, friendly service, & company is always reachable through e-mail if there is ever a problem
September 26, 2024
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with our product and service. Ensuring top-notch quality and a friendly, helpful experience is our top priority, and it’s wonderful to know that we’ve met your expectations.
We’re also glad that you find our communication channels convenient. Our team is always here to assist you, and if you ever have any questions or concerns, don’t hesitate to reach out to us via email. Your satisfaction is our main goal, and we're always just a message away!
Not as advertised
I do not feel what was advertised was what I received. “Stained glass book lamp” was not made of glass nor was it high quality. I spent $40 to get a cheap looking, plastic stack of books that when lit up, you can clearly see the paint lines of a crappy paint job.
September 19, 2024
Unprompted review
Reply from Moderny
Thank you for sharing your feedback with us. We sincerely apologize that the "Stained Glass Book Lamp" did not meet your expectations and was not as advertised. We understand how disappointing it can be to receive an item that doesn’t live up to the quality you were expecting. Your experience is important to us, and we will review the product description and quality standards to ensure they are more accurately represented.
We want to make this right for you. Please reach out to our customer service team so we can discuss potential solutions to improve your experience. Your satisfaction is our top priority, and we truly appreciate your understanding and the opportunity to make this right. Thank you for bringing this to our attention.
I was weary about this company at first…
I was weary about this company at first because it popped up as an ad of Facebook. However, I placed an order then soon emailed to cancel it. They immediately responded and asked why and offered competitive price for the item I wanted. It did come in a timely manner and the item was beautiful. I also received multiple correspondence with customer service until I receive the item, which didn't take long and they even emailed me back to see if I received it and if I was satisfied, which I was
September 22, 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience with us! We completely understand your initial hesitation, and we’re so glad you decided to give us a chance. It’s wonderful to hear that our team was able to promptly address your concerns, offer a competitive price, and ensure your order was fulfilled in a timely manner. We always strive to provide not just beautiful products, but also excellent service from start to finish.
Your satisfaction means the world to us, and we’re delighted that you appreciated the consistent communication throughout the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to make sure every experience you have with us is as smooth and satisfying as this one. Thank you again for trusting us with your order, and we hope to serve you again in the future!
Not my sort of quality
The order received today was a goodwill gesture due to poor quality of a previous order.
This replacement is even worse. The items are cheap and nasty. The sort if things you would put in a Christmas cracker. To be honest they have responded quickly and have offered to resolve the issue. So their customer service is very helpful.
September 21, 2024
Unprompted review
Reply from Moderny
Thank you for reaching out to us, and we sincerely apologize for the disappointment caused by the replacement order you received. It’s truly disheartening to hear that the items did not meet your expectations, especially after your previous experience. We understand how frustrating it can be, and we are committed to resolving this matter for you.
Your feedback is incredibly important to us, and we assure you that this is not the level of quality we strive to provide. We would love the opportunity to make things right by offering either a full refund or a more suitable replacement. Please let us know how you’d like to proceed, and we’ll ensure prompt action is taken. Again, we apologize for any inconvenience this has caused and thank you for your understanding.
One of the items did not fit
One of the items did not fit and I cannot seem to get in touch with the company I purchased them from to start a return
September 6, 2024
Unprompted review
Reply from Moderny
We’re sorry to hear about the issue with your order. After checking our records, it seems we haven’t received any emails from you. To get this resolved quickly, please email us directly at Hello@moderny.co so we can assist you with the return process.
We appreciate your patience and are here to make sure everything gets taken care of. Let us know if you need anything else, and we’ll be happy to help!
Nice and easy.
Easy ordering. Attractive and well made product. Postage tracking worked well. Product was well packaged and protected in transit. Frequent emails to confirm order progress and seek feedback - just enough, any more emails would be annoying. And I like the booklamp! I didn't realize at the time of ordering that it is battery operated but I do like that there are no trailing wires and that it can be placed anywhere.
September 19, 2024
Unprompted review
Reply from Moderny
Thank you for your detailed feedback! We’re so glad to hear that the ordering process was easy for you and that you’re happy with the quality of the product. It’s great to know the postage tracking worked well, and that the packaging kept everything safe during transit. We always aim to keep you informed without overwhelming you, so it’s good to hear that our email updates struck the right balance.
We’re also thrilled that you’re enjoying the booklamp! The fact that it's battery-operated gives it extra flexibility, and we’re glad you like that feature. If you have any further questions or need assistance in the future, feel free to reach out!
PotsI…
One of the feet was broken off and I had to glue it back on. Otherwise all good
September 4, 2024
Unprompted review
Reply from Moderny
Thank you for reaching out to us. We're sorry to hear that one of the feet on your item arrived broken. This isn't the experience we aim to provide, and we will certainly look into how this may have happened to ensure it doesn’t occur again.
We’re glad to know that, aside from that issue, everything else with your order was satisfactory. If you encounter any further problems, please don’t hesitate to contact us. We value your satisfaction and would be happy to assist in any way we can.
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