www.shortstay-apartment.com Reviews 

144
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could... the housekeeper was very very friendly i lo... See more

Rated 4 out of 5 stars

Pros: - perfect location - cool design - good service - competitive price Cons / Things could be improved: - check-in should be done at the accommodation place - up to date descripti... See more

Company replied

Rated 5 out of 5 stars

Fully equiped modern 1-bedroom apartment nicely appointed. Building has a nice elevator. Kitchen has a great coffeemaker and frig plus fully equiped for any cooking. Also has a washing machine which w... See more

Rated 3 out of 5 stars

We stayed in one of the ground floor apartments withing the courtyard. Kitchen and sofa bed on the ground floor with double bedroom and bathroom upstairs. This apartment appeared to have been built re... See more

Company details

  1. Vacation Rental

Information provided by various external sources

FG Hospitality Group offers secure and easy searchable short stay apartment booking websites for the beautiful cities of Amsterdam, Rotterdam, The Hague, Barcelona, Paris and Rome. Whether you are searching for business or leisure purposes, traveling alone or with a big family, we will set you up with a suitable apartment which will live up to your expectations. Our service desk is available 24/7 to support you. Not only during the booking process but also during your stay, we are here to make your stay as perfect as possible.


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4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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4.3

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Rated 4 out of 5 stars

Homely Apartment

Nice location, close to tram stops, restaurants, shops, etc.

Well furnished apartment with all the home essentials you will never meet in hotels. Ideal for compatible friends..

However, I never understood the cleaning/house keeping arrangement because I saw no one in one week.

December 2, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Casmir,

We are happy that you have enjoyed your stay with us.
I hope you have received your package in good order.

We wish you a pleasant time in Holland and hope we can welcome you again in one of our apartments in The Hague/Rotterdam or Amsterdam.

Rated 4 out of 5 stars

Great Location

The apartment has very good facilities. But, need general improvement on the deeper cleaning of the kitchen utilities (pan were very dirty). Also, there were no mirrors available just only small one in the bathdroom.
The bedroom were too simple furnished and need some improvements.
But, I had a great time and wish to come back!

Best regards,

December 2, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Mrs. Velazco,

Thank you for taking the time to send us your feedback.
From the 1st of December 2013 we have started with a new cleaning company.
Our apologies that the kitchen was not as clean as it should be.
When you return I hope you can see the difference of our new cleaning crew.
We would like to offer you a 10 % discount for the next stay if you book directly at our office in The Hague.

Rated 5 out of 5 stars

Good service

Apartment clean,friendly , we loved it.
Only flan on the site for booking nn was in italian.
However we wi il sue it again in future trips.

December 2, 2013
Unprompted review
Rated 4 out of 5 stars

Good stuff!

Pros:
- perfect location
- cool design
- good service
- competitive price
Cons / Things could be improved:
- check-in should be done at the accommodation place
- up to date description needed (website says towels are not included, while there was sufficient set of towels, so bringing my own stuff was not needed - extra 1kg in my luggage)
- insufficient lighting in the ground floor room
- iron and ironing board hard to be found
- incomprehensible way of how central heating works - that was a real challenge

December 2, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Kris,

Thank you for your positive feedback.
We will make sure that the iron can be found easier from now on and make a description for the heating.
The towels and linen are always included and we have changed this information on the website. Thanks for bringing this to our attention.
We hope we can welcome you back to The Hague in the future.

Rated 3 out of 5 stars

nice apartment but horrible customer service

The apartment itself was wonderful. The bathroom was amazing, the location was great. During our stay I complained that we woke up to bulldozers literally several feet away from our heads, outside the window. We know we picked a very busy location, but this construction was unbearable, and it started really early in the morning. Additionally, the wifi did not work at all during our entire stay, nor did the dryer.

Customer service took way too long to acknowledge my initial complaint. When they finally did respond, they told me that the person in charge was away and would be getting back to me shortly. I was in Amsterdam at the beginning of July. I still haven't heard back from anyone.

Despite the apartment itself being nice, I will never book a stay with Short Stay again.

September 21, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Jot Takhar,

Thank you for your comment. Our company is committed to provide the best service to our guests and we sincerely regret we fell short of our goal in this instance at the time you were staying in one of our apartments. Hereby we would like to confirm we have sent an email on the 8th of August 2013. It seems like you did not receive this. We will forward this answer to the email address we got in our system immediately. We hope this information is sufficient for you. We hope you will allow us the opportunity to accommodate your next stay in Amsterdam, in this way we will be able to show you our quality in service is up to standard.

Rated 5 out of 5 stars

Very comfortable and central

Great appartments, have all that you could possibly need. Very centrally located and close to shops, bars and the vital tram stops.
2nd time we have stayed there and we will definitely be staying again next year!

September 13, 2013
Unprompted review
Rated 3 out of 5 stars

Very handy to every thing in Amsterdam.

We found the unit small but very clean. The bedroom was the worse, it was so small the double bed filled it almost completely, with only a very small space on one side to move along. The stairway up to the flat was so narrow I couldn't carry anything up, my husband eventually managed to get our laguage up, we are a mature couple, and if we were staying for less than five nights we would certainly not have been happy. Fortunately we were only on the first floor.
The kitchen was excellent, it had every thing we needed. There was a washing machine come dryer, unfortunately the instructions weren't clear enough for me and I ruined most of my husbands shirts as well as a number of my clothes, a pair of slacks were so bad I put them in the bin.
The location was excellent. We did have rather noisy people in the flat upstairs, who woke us a number of time, all hours of the night. We wouldn't stay there again but for young people it is most probably a good place. The bed was very comfortable.

September 10, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Pamela Willson,

Thank you for your comments. We really appreciate you took the time to write them. We are sorry to read you have had problems with the stairs. As you may know Amsterdam is an old city with houses that have steep stairs and most of them even have no elevators. We do rent out some apartments in buildings with elevators though. With your next booking please contact us beforehand so we will be able to arrange this for you. We are sorry for the clothes, we will discuss the information during our meeting, thank you for bringing this to our attention. For your next booking, please contact us directly, in this way we will be able to help you find an apartment that suits your needs.

Rated 4 out of 5 stars

Great location, pleasant environment

Overall, our experience was very positive. The apartment was very clean, and nicely furnished. The management was very prompt and efficient at fixing our hot water problem. The only glitch was that we could not get the internet working on our ipads, but the coffee shop just down the street had free internet with a coffee purchase, which solved that problem.

September 9, 2013
Unprompted review
Rated 3 out of 5 stars

A pleasant stay.

We enjoyed the apartment, primarily for the excellent location and access to public transportation, good places to eat and drink, and the close walking distance to my place of work. The apartment was nicely furnished and pleasant, but was not sufficiently equipped with some basic items, such as dishwashing liquid, coffee pads for the machine, and toilet paper. Also, we were supposed to stay in an apartment on the ground floor and were moved to another apartment 2 floors up, without anyone telling us about the change or explaining the reason why.

September 8, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Mrs. Heiblum,

Because our 10 apartments in Rotterdam are in the same building we sometimes have to move reservations due to extended stays or changes in reservations.
The apartment you stayed in is exactly the same as you have booked only on a different level. Our apologies that you were not notified about this change.
We hope you and your family have nevertheless enjoyed your stay in Rotterdam.

Rated 5 out of 5 stars

We had a really pleseant stay in The Hgue.

When we arrived, we could make the check-in quickly. The contact with the personn who gave us the keys was nice and cool.

The appartment is spacious, beautiful, clean ad practical. On top of that, it's located in one of the prettiest streets of the center. We found there everything we needed. The only negative aspect was the noise in the street. In fact, two nights, as we slept in the bedroom located in front of the street, we heard the sounds coming from a party.

However, we keep a really good memory of our stay and won't hesitate to recommand it to the people we know.

September 6, 2013
Unprompted review
Rated 3 out of 5 stars

perfect location in a very friendly and safe area

the apartment was in a perfect location ,in the middle of all the trams and busses to all over interesting places .
The house was a bit small for 6 or 5 as it stated .realistically it could be good for 4 maximum.we were 5 and it was a bit tight.
all the important facilities were in the house but there were no clear explanation how to use them (ex.the washing /drying machine and the oven/microwave ).
I didn't find the manual of both and asked about the washing machine to the company by phone ,they sent someone ,but didn't really know how to work it .for a stay that is short it can be ok, but if it is a 3 weeks stay with ur family it is a bit of a hassle.I was not able to do the laundry or use the microwave which was annoying.
The garbage collecting once a week was also too little ,it could have been like other places in the Hague (twice a week).
Otherwise we had a very nice and pleasant time .

September 6, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Mr. Al Khani,

We have asked our cleaning service to pick up the garbage for you and I went to the apartment to explain that in The Hague unfortunately garbage is collected only once a week. This is a city policy and beyond our control.
The size of the apartment is 80 m2, which for Dutch standards is a spacious apartment.
The manual for the microwave can be found in our information that is located inside the apartment.
When I was in the apartment I was unable to explain how the washing machine worked as the manual appeared to be incomplete. Our apologies for that. We are making sure the manual will be complete as soon as possible.
We hope we can welcome you and your family back some day in The Hague!

Rated 5 out of 5 stars

Great Location

Checkin procedure from Schipol Airport was very easy and the apartment was within walking distance of most attractions. Apartment well equipped and the welcome bottle of wine was an additional attraction.

September 6, 2013
Unprompted review
Rated 5 out of 5 stars

lovely apartment in a wonderful location

We stayed in this apartment for 4 nights in August, My husband and I and two children aged 18 and 20. We had reservations as we had always used hotels for city breaks but it was perfect, right from the moment we went to collect our keys at the desk in Schipol Airport where an extremely pleasant young man dealt with our booking, gave us a map and directions to the apartment which was spotless, comfortable and well supplied.. only suggestion is to maybe supply a few extra mugs as we had to wash one every time we used it. On arrival we recieved a lovely bottle of wine which we enjoyed on our first evening. It is in a beautiful location, very quiet and yet within walking distance of many of the major sights. We particularly enjoyed the canal life watching boats quietly passing the bedroom window. On the last morning my son got locked in the bathroom as the lock was faulty. when my husband went to the central office and reported this, we had someone at the apartment to fix it even before my husband returned. Very prompt service, I'm sure this is not a regular occurence and we were just unfortunate. I would strongly recommend this lovely apartment to anyone looking for a quiet location in this beautiful city.

September 5, 2013
Unprompted review

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