www.shortstay-apartment.com Reviews 

144
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could... the housekeeper was very very friendly i lo... See more

Rated 4 out of 5 stars

Pros: - perfect location - cool design - good service - competitive price Cons / Things could be improved: - check-in should be done at the accommodation place - up to date descripti... See more

Company replied

Rated 5 out of 5 stars

Fully equiped modern 1-bedroom apartment nicely appointed. Building has a nice elevator. Kitchen has a great coffeemaker and frig plus fully equiped for any cooking. Also has a washing machine which w... See more

Rated 3 out of 5 stars

We stayed in one of the ground floor apartments withing the courtyard. Kitchen and sofa bed on the ground floor with double bedroom and bathroom upstairs. This apartment appeared to have been built re... See more

Company details

  1. Vacation Rental

Information provided by various external sources

FG Hospitality Group offers secure and easy searchable short stay apartment booking websites for the beautiful cities of Amsterdam, Rotterdam, The Hague, Barcelona, Paris and Rome. Whether you are searching for business or leisure purposes, traveling alone or with a big family, we will set you up with a suitable apartment which will live up to your expectations. Our service desk is available 24/7 to support you. Not only during the booking process but also during your stay, we are here to make your stay as perfect as possible.


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4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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4.3

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(144)

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Rated 5 out of 5 stars

Just wonderful

We stayed in Den Haag at the Grand Place IV. The appartment is excellent and the location is just wonderful, with on the left side the train station and on the right side shops, and more shops. You are right in the center surrounded by restaurants, shops, and a supermarket (AH) around the corner. Everything is in walking distance. The appartment is very roomy and clean. We had some problems with the heater the first morning and when we came home at night it was fixed. I would recommend this to my friends.

September 5, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent location in Amsterdam

The apartment was clean and well furnished. The location is perfect. The only negative is the" look" of the kitchen counter and the sink. Yes, it is clean, but it does not look like it is .
The service from the "office" was excellent.

September 5, 2013
Unprompted review
Rated 5 out of 5 stars

Both stays have been great experiences.

I stayed at the Louvre Studio apartments for a week twice and both times had a great experience. The apartment was clean and Short Stay delivered everything they promised including good service. I would highly recommend them with five stars.

September 5, 2013
Unprompted review
Rated 5 out of 5 stars

Everything perfect!!!!

Everything perfect!
We spent 5 wonderful days in an apartment really comfortable and clean.
The organization excellent, from check in, at the Amsterdam Airport (Schiphol), to the check-out.
Congratulations and thanks for all

September 5, 2013
Unprompted review
Rated 4 out of 5 stars

very nice and clean

Found everything promised and needed, even a little gift bottle of wine. Overall very clean compared to other appartments i have seen. Lower Groundfloor was no problem either - nice and calm.
Only a short walk away from the centerarea and cheap parking pretty close at the katenburgerstraat ;-)

September 5, 2013
Unprompted review
Rated 3 out of 5 stars

The flat was quite noise. it was a problem with internet (poor signal) that the team was unable to fix during the entire stay

The flat was clean and the team was supportive. The negative things are related with parking (quite far away) if you don't want to park on street and the internet wasn't available during the entire stay (poor signal)

September 5, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Marcelo,

We have read your comments about the apartment and we greatly appreciate that you took the time to write them. Unfortunately parking in Amsterdam on the street is quite expensive and therefore we recommend our guests to park outside of the city center, in the Park and Ride options for 8 euro per 24 hours. We have discussed the internet issue with our technical department and it is being taken care of. Thank you for bringing this to our attention. We will forward your compliments to our housekeeping department and our front desk team. We hope to welcome you again soon.

Rated 3 out of 5 stars

A bad start but a good ending

When we arrived we discovered an appartment that was dingy, damp and very small in a back yard with three workmen renovating another flat just outside our window. We immediately contacted the short stay office and after discussion they relocated us to a lovely flat which was bigger with very little extra charge. The people were apologetic and helpful and after loosing a day trying to sort all that out we had a good time. The flat was clean, well equipped and central for everything. Only problem, it was situated opposite a popular night club so very noisy at night, not much sleep before 3am !
a tip : read the small print as we discovered after the fact that an early entry (even 1 hour !) has a cost that they do not mention when you ask for the keys.

September 5, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Eric,

Thank you for your comments, we appreciate you took the time to write them. Unfortunately the apartment you had booked was not what you expected due to the construction work next to our building. We want our guests to be able to enjoy Amsterdam to the fullest, therefore we agreed to relocate you to one of our newest apartments in the city center. At the same time we agreed to waive the early check in fee, in this way we wanted to compensate most of the disappointment. We are happy to read you did like the upgrade to this new apartment despite the noise outside the building. It was a pleasure to have you as our guest. We hope to welcome you again soon!

Rated 3 out of 5 stars

Nice and new but a little noisy

We stayed in one of the ground floor apartments withing the courtyard. Kitchen and sofa bed on the ground floor with double bedroom and bathroom upstairs. This apartment appeared to have been built recently and has all modern conveniences, combined washer/dryer, dishwasher etc. The only negative is that the wall adjoining the next apartment is paper thin and we could here the neighbours TV clearly. Otherwise the location is close to Central Station.

September 5, 2013
Unprompted review
Rated 4 out of 5 stars

Nice.... with a bit of efforts you can have a much better result

Flat was nice and had everything needed.
Few remarks:
-the little garden shown on the internet was shut and not accessible. I was very disappointed.
- lots of ants in the kitchen
- no instruction for the washing machine

Potentially the place is very nice, i guess that it needs a bit of care from the landlord or the agency! If the garden was cleaned and opened that would have given a great uplift to the flat...a bit of effort, with a great result. Ants must disappear....again, a bit of effort...other than that, we enjoyed the place and the agency was good.

September 5, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Enrica,

Thank you for your remarks. We appreciate you took the time to write them. We are delighted to read you have had an enjoyable time in one of our apartments. Your comments are important to our organization as we rely on you, as our guest, how we are doing and how we can better meet your needs. We will surely look into the issues you mentioned. It was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 3 out of 5 stars

could do better

Nobody to meet us on arrival and no answer on the 2 telephone numbers we had..help given from a nearby estate agent.to contact someone.we found that very stressfull.the same problem occured to 2 other guests tha week.however we found the apartment more than adequate.

July 18, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Mrs. Stevenson,

In our arrival information it is stated that we do not have a check-in desk at location in Rotterdam and guests have to call 30 minutes upon arrival for check-in.
We apologize that you were not able to reach us on the provided telephone numbers. We will look in to it why these were not answered. We hope you nevertheless have enjoyed your stay with us.

Rated 2 out of 5 stars

NOT WANT WE EXPECTED

We fouund a few things wrong with our accomodation
1. The water pump would go off any time it liked often in the middle of the night.
2. The step to the bed was not satisfactory it should be stated how difficult it is to get into for dissabled people I have a bad leg was unable to get up the so had to sleep on lounge.
3. We felt that our clothes and personal items were not sucure while away from the boat.
4. It is not the boat on the web site or it hasn't had any upkeep since the photo.
5.very inconvenient for the fridge to be outside as we had non stop rain so getting milk and such was an effort.

July 16, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Jenni,

Thank you for your comments about the apartment. We greatly appreciate you took the time to write them. We are sorry to read the apartment, or in your case the boat, did not meet your expectations.

As stated on the website Captain’s Cutter is ‘to offer a truly unique experience’ on the waters of Amsterdam. Since it is a typical fishing boat as a result the bedroom is situated higher than the living room and the fridge is located inside the pilothouse instead of the kitchen in the living space. We are very sorry to read you had much trouble getting into the bed. We feel that the pictures on our website clearly show that the bed is not easy to access and it is stated in the ‘important information’ in the apartment description as well.

We will discuss both issues with our reservations manager, who is in charge of the content on the website. Thank you for bringing them to our attention. This kind of information is important to our organization as we rely on you, our guest, how we are doing and how we can improve your needs.

Unfortunately we cannot change the experience you have had but we hope you will allow us the opportunity to welcome you again in one of our other apartments. Through this way we will be able to show you that our quality in service and apartments is up to standard.

It was a pleasure to have you as our guest and we hope to welcome you again soon.

With kind regards,
Short Stay Group

Rated 2 out of 5 stars

very smal and dark appartement

Sorry, I think it is a nice trick! You send us a very nice photo with our appartement number 401, but our appartement is not the same appartement on the nice photo!

But it is not the only problem. When we open the very smal windows, it´s smells like a big kitchen and when we open the front door it smells like rubbish from the floor.

I think it was the last time with "short stay"!

July 15, 2013
Unprompted review
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Reply from www.shortstay-apartment.com

Dear Dimitrios Konas,

Thank you for your review. We regret hearing that the apartment did not meet your expectations. Taking your complaints into account, we have double checked the photos of the apartment and discussed the mentioned issues with our Paris city manager and Customer Service Desk. I’m afraid we cannot come to any other conclusion though that the photos on our website are correct and represent exactly what the apartment looks like in reality. This is the very apartment you have stayed in. As for the smells, there is no restaurant nearby that could have caused any kitchen-kind-of-smells and we could not discover anything else that could have caused this. We can confirm that there are no bad smells at the apartment and we also have never heard about strange smells from other clients.

With kind regards,
Short Stay Group

Rated 4 out of 5 stars

Nice place at a good location.

The personnel were friendly and helpful and the appartment good. The only little negative aspect was the narrow and steep staircase to the appartment which wouldn't be suitable for someone with mobility issues.

July 15, 2013
Unprompted review
Rated 5 out of 5 stars

Amazing service.

When our (my friends and i) flight got canceled due to an airline strike, shortstay and specifically a very nice employ called precious helped us a lot! If it wasn't for them, the money we already paid for the apartment would have been gone and the trip canceled. Instead we found a way to get there the next day and had a great trip. That wouldn't be possible without the help we got from shortstay.

July 15, 2013
Unprompted review
Rated 3 out of 5 stars

Nice apartment

POSITIVES: Nicely furnished and comfortable apartment in a good area near the Den Haag Central Station. Very courteous staff too.

NEGATIVES: Didn't have internet on the first two days but it was resolved. Water leaked downstairs when having a shower in the bathroom upstairs; this wasn't resolved for the duration of my stay.

July 15, 2013
Unprompted review

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