www.shortstay-apartment.com Reviews 

144
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

the apartament was a bit little but very confortable,in the very center of amsterdam,500m from central station,i definitely come back there if i could... the housekeeper was very very friendly i lo... See more

Rated 4 out of 5 stars

Pros: - perfect location - cool design - good service - competitive price Cons / Things could be improved: - check-in should be done at the accommodation place - up to date descripti... See more

Company replied

Rated 5 out of 5 stars

Fully equiped modern 1-bedroom apartment nicely appointed. Building has a nice elevator. Kitchen has a great coffeemaker and frig plus fully equiped for any cooking. Also has a washing machine which w... See more

Rated 3 out of 5 stars

We stayed in one of the ground floor apartments withing the courtyard. Kitchen and sofa bed on the ground floor with double bedroom and bathroom upstairs. This apartment appeared to have been built re... See more

Company details

  1. Vacation Rental

Information provided by various external sources

FG Hospitality Group offers secure and easy searchable short stay apartment booking websites for the beautiful cities of Amsterdam, Rotterdam, The Hague, Barcelona, Paris and Rome. Whether you are searching for business or leisure purposes, traveling alone or with a big family, we will set you up with a suitable apartment which will live up to your expectations. Our service desk is available 24/7 to support you. Not only during the booking process but also during your stay, we are here to make your stay as perfect as possible.


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4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

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4.3

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(144)

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Rated 3 out of 5 stars

A few small things could make this place much better

Location was great--on a quiet street outside Central Amsterdam, but easy access to main sights as it is near intersection of two tram lines. Apartment is in a newly renovated building and is clean and spacious. Has a nice, comfortable "real" king-sized bed (not the usual European twin beds put together). But, in their haste to get this place on the market, the proprietors missed many, many important details. There was only one armchair in the apartment--strange as it is clearly for 2 persons. Website we booked through advertised a dishwasher--there was none, in fact, not even a rack for drying dishes. One of the websites advertising this apartment claims it has a microwave--there was none at the time we visited (May 2013). Bathroom was missing a towel rack so we had to improvise by hanging bath towels by the bed. Finally, communication was poor. We were left to believe that we would have to survive on one roll of toilet paper and one set of towels for 8 days. The apartment was serviced halfway through our visit, but not before we had bought extra toilet paper. Also missing are details on how to work the stove, TV, and heating / cooling system. This property has a LOT of potential, but the management needs to get its act together with these little items.

July 15, 2013
Unprompted review
Rated 5 out of 5 stars

Wonderful apartment with all the ammenities of home and a great location offering easy access to all of Barcelona.

Fully equiped modern 1-bedroom apartment nicely appointed. Building has a nice elevator. Kitchen has a great coffeemaker and frig plus fully equiped for any cooking. Also has a washing machine which we used. Nice restaurant next door. Convenience store just around the corner. Use a taxi in Barclona (cheap, 3-10 euro) will get you anywhere. Check-in/check-out process was easy. Phone to get an access code to enter the apartment and leave payment information. Short Stay Group has a conveniently located office with any problems and also respond quickly by phone with any questions/problems. I highly recommend ! First class operation.

July 14, 2013
Unprompted review
Rated 1 out of 5 stars

Overpriced apartment look for other!

We went with very high hopes with the Rembrantplein 2 apartment. For the amount of money we were paying we were expecting more of it. Even the apartment description and photos miss guided us to fall for this rental.

On June 11 I sent an email to the apartment rental company as of today I haven't heard anything from them. On that email I stated that the sofa in the family room was dirty, dusty and with a bad smell, TV was not working. There was a broken iron board and we asked if they had an iron or can supply us with one (no answer). The windows has a bar that doesn't allow you to open them. While I can understand this could be for safety so no one jumps from a second floor. That system poises a fire hazard as there is only one way to get out of the apartment. This could happen as under the apartment you have cafes and restaurants. The owners never said the amount of cigarette smoke that comes from the restaurants to the apartment. It was bad to have a cigarette smelly apartment. In addition they didn't mention we are next to a Disco and on Friday and Saturday nite you can hear the boom boom of the music in the bedrooms until 4 or 5am. We wrote the email explaining all these matters and we would had expect at least an answer and probably a discount for not being honest on the condition of the apartment.

So, anyone going to Amsterdam invest your money in another apartment this one is a steal and the rental company really doesn't care bout giving you service. They just want your money.

July 14, 2013
Unprompted review
www.shortstay-apartment.com logo

Reply from www.shortstay-apartment.com

Dear Carlos,

Thank you for your review. First of all our apologies for the delay in response. Our company is committed to providing high customer service to our guests and this is not the way we want to treat our guests. Especially when we had the chance to do something about these issues after you wrote your last email when you were still inside the apartment. Again our sincere apologies for this lack of communication from our side. We will certainly discuss this in one of our front desk meetings, to pay extra attention to internal communication in order to avoid these kinds of situations.

The mentioned issues with the apartment are being taken care of. Our housekeeping department is aware of the state which the covers of the sofa are in and they have confirmed with us they will be replaced very soon. Thank you for bringing this to our attention. As for the television and the iron, we are very sorry for this, as we could have solved these issues for you when you were still inside the apartment.

Regarding the smoke and the noise you have experienced, we are aware this can cause inconvenience for some of our guests. Therefore both of these issues are stated on the website as ‘important information’: ‘As this apartment is located in one of the most vibrant night-life centers of Amsterdam, there will be an increased level of sound from the surrounding area during the weekends.’ As you can understand it is a smoking apartment so we cannot avoid the apartment smelling of smoke.

Unfortunately we cannot change the experience you have had but we hope you will allow us the opportunity to welcome you again in one of our other apartments. In this way we will be able to show you our quality in service and apartments is up to standard.

Rated 4 out of 5 stars

Better than expected

We were all very pleased and had a great stay.
The only downside was the fact that the elevator never worked and although we complain, we never had feedback on the situation.
Nevertheless, we would recommend and go back to using your services.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Short Stay group is the best in Holland

This is our second time we booked with Short Stay Group, in Den Haag the location
in Noordeinde is very good , the Apartment is spacious ,clean and nice and you
have all comfort when you travel with family, I will always recommend , the Short
Stay Group

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Just perfectly match my expectations

I'm often travelling to The Hague with 3 to 4 nights stay each time, so am glad to find flat much more confortable than hotel, and making me feel like at home with kitchen, furnitures, separate bedrooms, etc. It is clean, well located, well furnished.
I really enjoy using ShortStayApartment services, and fully recommend to anybody.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

great apartment in a great location

We arrived early in Rome and phoned our host, Stephania. She was very accomodating to our changed schedule and very helpful to us. The apartment was in a great location and was very clean...just as advertised. We would definitely use the Short Stay service again.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

LET THE GOOD TIMES ROLL!

We just loved our apartment in Amsterdam,it looked exactly like the photos online. The check in process was easy and Short Stay called a taxi service to take us to the aparment. The apartment was clean and in a perfect location, the price was very reasonable compared to a hotel stay. If we had any problems ,Shortstay provided us with several numbers to contact them. We are planning to use Short Stay in the future for two upcoming trips!

July 12, 2013
Unprompted review
Rated 4 out of 5 stars

Central location and very comfortable!

I stayed at Grand Place VI (apartment ID: 3644) with 5 other people. In total we were 6 guests. It was a comfortable fit and the apartment was very well located. The only issue was that the wireless internet was not very good, because the signal was weak inside the house. We had to use internet outside the apartment.

July 12, 2013
Unprompted review
Rated 2 out of 5 stars

Go to a hotel!

We booked an apartment in Barcelona end May 2013, next to Santa Maria del Mar: great location. The room was small with a double bed + a single sofa armchair, a very small single person closet (part of it used for the blankets of the single bed) , we could not get in the bathroom, the sink was really small and so low I had to bent (I am 1.60cm) my husband poor man is 1.80cm. The loo was even worse. We paid over 600 eur for a 5 night stay. The kitchen was there but who would stay in and eat food ???? Wifi was working ok and reservation desk nice. I recommend a hotel for that price in May you can get also a daiy cleaning and a proper bathroom.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service - excellent apartment

The booking procedure was simple and straightforward.

Every member of the team we spoke to was incredibly helpful - when we had a problem with the apartment they responded quickly and efficiently (and dealt with the problem).

We were very impressed and would book with the company again if we were going somewhere they operate from.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Great location and great place to stay

Stayed at City Breeze apartment in the Hague for 3 weeks. The apartment was just like the one pictured on the website and was clean and comfortable. Overall, it was a great experience with this kind of setup (this was the first time that I used this kind of apartment rental). Some little things can be improved, such as having amenities like laundry detergent or bath soap, but apart from that, I'd highly recommend Short Stay!

May 20, 2013
Unprompted review
Rated 5 out of 5 stars

Central, fully furnished, convenient apartment for a family with children

A very pleasant experience for an extended stay of 17 nights. We enjoyed all the amenities of the apartment as well as the central location close to restaurants, shopping, public transport and parking garage..

Some minor things were that we only received one key while we were promised two and the housekeeping did not come until we notified the manager.

May 1, 2013
Unprompted review

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