Short Stay Reservations Reviews 

147
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

DO NOT STAY WITH THIS COMPANY. We stayed in Amsterdam in January 2019. There were rats in the apartment. Customer services did nothing to assist us and when we complained on our return home we were ca... See more

Rated 1 out of 5 stars

BEWARE! This company is a scam. They list properties on Air BnB take the money and NEVER PAY THE Owners.

Rated 1 out of 5 stars

Please do Not use this unscrupulous company. If like us you unwittingly book through them under booking.com. We did not realise that they passed our booking on to this company. We did the 'right' thin... See more

Rated 1 out of 5 stars

This company have absolutely no integrity. They were unable to fulfil our group booking because their country would not allow us to enter due to Covid. They have refused us a refund for our stay for w... See more

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TrustScore 1 out of 5

147 reviews

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(147)

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Rated 3 out of 5 stars

Good but more honesty about the flat would have helped

1. The location was great, lovely cool area, easy to get to anywhere in the city.
2. The staff was pleasant and helpful.
3. My main problem was that the rooms seemed bigger and more spacious in the pictures. The living room was so small it did'nt even have chairs. The bedroom was too small for the cot, so was also in the tiny living room. It made things very uncomfortable for us.
On top of that an impossible steep flight of stairs. Aswell i asked if the balcony is prive, and it was'nt, and to get to it i had to move the bed and squeeze through a tight apot.
And i did consult by email before ordering. The truth would have helped me choose a bigger flat , ground floor, and a much better stay for us.
Also the flat was reasonably clean, not more.

July 25, 2018
Unprompted review
Rated 5 out of 5 stars

I had a wonderful stay in Paris

I had a wonderful stay in Paris. Short stay apt. museum makes you feel at home. It has almost everything you nerd (i missed a washing machine). Close to metro, railstation, park, cafes, restaurants. ALL the staff From the office até Very kind and helpfull. I strongly recommend the placenta, and certainly will book again, as many time as I shall go to Paris.

July 22, 2018
Unprompted review
Rated 4 out of 5 stars

Central, spacious with a fab terrace!

Easy check in, nice, spacious apartment for the five of us in the upmarket and central area of Eixemple in Barcelona! Loved the top floor terrace! Thank you for a lovely stay!

July 17, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Thank you Brian to take the time to share your experience with us. We are very happy you had enjoyed your stay and we hope to welcome you back soon.

Barcelona Team.

Rated 4 out of 5 stars

good value for money

good value for money. room en interior fits the purpose. including a car park and very close to the Metro which is convenient. Host very accurate and helpful

July 7, 2018
Unprompted review
Rated 2 out of 5 stars

Top floor is cute, but thats about it

Top floor is cute, but thats about it. Bottom floor is not very great. It smells like a musty basement, any time you use any sort of water you can hear the pipes LOUDLY. Entire place was barely clean, cob webs everywhere. And the bathroom door kept breaking. No upkeep.

On top of this, we had a power outage which, granted, happened to the entire neighborhood. But somehow everyone else had theirs fixed day 1 and we did not get any help until Day 3.

Would not stay here again.

June 13, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Ms. Rodriquez,


Thank you for your feedback and informing us.

We are sorry to hear that you haven't enjoyed your stay with us.

You can always contact us on our 24 hours service number, in this way we can make sure that our house keeping will pass by if your apartment wasn't cleaning properly or our technical department to fix the door.

About the power outage, unfortunately this was completely out of our hands as the whole city was experiencing this.

We are sorry for the inconvenience.

If you have any more feedback, please send it directly to teamleader.ams@shortstaygroup.com

Kind Regards,
Michelle
Teamleader Front Office

Rated 5 out of 5 stars

Marvellous

A really great stay. I will definitely be back again soon.
Overall wonderful experience.
Elysa greeted me on my arrival - she was really lovely and very helpful.

See you again soon.

June 13, 2018
Unprompted review
Rated 1 out of 5 stars

Bed bugs

Bed bugs. Need I say more? Now I have to be paranoid whether I brought them back with me for months.

June 13, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear James,

Thank you for your e-mail and informing us.
'
First of all, we are very sorry for any inconvenience.

Could you please us more information about your stay to teamleader.ams@shortstaygroup.com together with your booking ID number.

Looking forward to your reply!
Kind Regards,
Michelle

Teamleader Front Office

Rated 5 out of 5 stars

I really enjoyed the apartment

I really enjoyed the apartment. The bed was very comfortable, it was very quiet. Kitchen was perfectly equipped, but I brought my instant coffee from home. Location was very convenient; next to Gare d'Austerlitz. I will recommend the short stay apartments again. The only thing I would change is that I would have liked being able to check into the apartment earlier, without paying for the previous night. And it is a little inconvenient to pick up the key in the office. The office personnel were very nice.

May 7, 2018
Unprompted review
Rated 3 out of 5 stars

Appartment well located in an…

Appartment well located in an historical building. Confortable bedrooms facing the rear of the building with garden making it quiet. The living room and kitchen facing the street but are not too rumorous thanks to the windows.
The appartment floor and walls are recent. However the woodwork and doors need to be renovated. We had mice in our place and informed short stay who placed traps under the kitcheb cabinet. The dishwasher was out-of-order and was not replaced during our stay. Overall do not expect high level if standard as for the furniture and kitchen. Everything is low cost which is disappointing when you spend 1800 euros a week.

April 30, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Ms. Dida,

Thank you for taking the time to share your recent experiences. We are so glad that you enjoyed the authenticity of our apartments. We are rather proud of how convenient our apartments are for our guests. However, I was sorry to hear that we had not met all your expectations. We would certainly like to discuss this further we you as our guests experience is important to us. Please feel free to contact me through our direct email :

Teamleader.ams@shortstaygroup.com

Your feedback is valuable and we would hate for you to not return! I look forward to hearing from you with any further information you can give us.

Kind regards,
Michelle
Teamleader

Rated 1 out of 5 stars

I am interested in compensation or you…Because I was afraid to go back to the apartment and it was not pleasant to be there even after we had to clean it when we entered

I am interested in compensation or you will receive a letter from a lawyer!
The apartment was really dirty and unclean and we had to clean the apartment when we entered.
In addition there were about three mice in the apartment.

April 25, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Guest,

Thank you bringing this issue to our attention. Your feedback is very valuable to us, as we work to be better each and every day. Our sincere apologies for all of the inconvenience.

We were not aware of such issues whilst you were staying with us. Should this had come to our attention at the time, rest assured we would of done everything possible to rectify this matter. I would like to discuss this issue further with you therefore I ask that you please contact me directly via the following email address:

Teamleader.ams@shortstaygroup.com

We hope to resolve this matter with you as our guests as well as their feedback is important to us. Please accept our sincere apologies for the inconvenience caused and I look forward to hearing from you.

Kind regards,

Kay
Teamleader

Rated 4 out of 5 stars

Excellent self catering accommodation…

Excellent self catering accommodation in a true old Amsterdam environment. My family of four spent over a week visiting friends and relatives. It was convenient to have the tram, a supermarket and some nice food places closeby. Would stay there again.

April 16, 2018
Unprompted review
Rated 5 out of 5 stars

Comfortable stay

Nice quite neighborhood. Apartment had all the amenities for the family stay. We had an iPad that allowed us to communicate with staff and info about local areas.

April 8, 2018
Unprompted review
Rated 4 out of 5 stars

Access very easy as the year before.

Yes, we will be back for sure!!!
I think it would be a good idea to make payment more direct and easier.
I would really never send you my credit card number and safety code but I would use my credit card for secured online payment if this was available.
You could also offer the bank transfer possibility right away. This would avoid mail exchanges.

April 3, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Hello Patricia,

I would like to thank you for your comment. We are glad that you found the access to the apartment easy. We have taken note of your comments regarding the apartment furniture and the water tap in the bathroom, and will make sure to see to these issues straight away.

We hope to be able to welcome you back to Paris in the near future.

Emily - Teamleader Front office

Rated 1 out of 5 stars

We were very disappointed.

We were very disappointed.
The apartment was absolutely not clean. In the toilet was mold on the wall. The towel radiator in the bathroom was full of mold.
It would also be animals (insects) in the bath.
The sofa bed was broken and not suitable for sleeping. We had only 3 blankets for 4 people.
The beds were so soft that you could not sleep. If you wanted to get up, you rolled down.
You could not open the windows.
In the other apartments and in the corridors consumed some people drugs. You could smell it very much in our apartment. We could not let in any fresh air. That is unacceptable for me and my 3 children.
The apartment was not pictured as on the internet.
The best were the women in the office. They were very nice and willing to help.

April 2, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear ms. Schmidt,

Thank you for bringing this issue to our attention. Your feedback is very valuable to us, as we work to be better each and every day. Our sincere apologies for all of the inconvenience.
The cleanliness of the apartments is very important for us and our guests, we would discuss this situation absolutely with our Housekeeping team. We would also bring the matter regarding the sofabed and the single bed to the attention of our Technical department. This is absolutely not what you could expect in our Short Stay Apartments.
Upon receiving, your feedback we have taken further steps to ensure this does not happen again. I am so sorry that we have not been able to resolve this during your stay.
Please feel free to contact me directly via my email address at teamleader.ams@shortstaygroup.com, if you have additional information to share.

Kind regards,

Kay
Teamleader

Rated 3 out of 5 stars

I was a litte upset compare what I got…

I was a litte upset compare what I got generally , the personél is’always
Hepfull but sincethe last Time nothing done to shelter the window I Musy live all the day long with thé double certain and the light on
You havé to sayto peuple to né quiet and not ma King noise till 2or3 oclock in amorning , and that’s Many Times
You havé to Find something to avoir that’s
And You must contrôle the télévisions some programs don’t work
I would like to jeep the quality I got before

April 2, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Bonjour Madame Richard,

I would like to thank you for your comments; we have taken into account the remark about the curtains and will look into placing new ones. We are sorry to hear that people were making noise in the building after 22h. We have a very strict no-noise policy after 22h and anyone making noise after this time should be dealt with accordingly. Please in the future, do contact us straight away if you have any problems with noisy clients, and we will deal with them straight away.

We look forward to welcoming you back in the future.

Emily - Teamleader Front office

Rated 5 out of 5 stars

Fantastic

Fantastic. The cleaners always did an excellent job and the apartment itself was more than adequate

March 27, 2018
Unprompted review
Rated 4 out of 5 stars

Great appartment

Great appartment, very quiet neigbourood and good food shopping area. Very close to Eiffel Tower and two underground lines (6 and 10).
I would have put 5 stars but the room air was extremely dry due to the ventilation of the building (that is fairly noisy too).

March 24, 2018
Unprompted review

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