Short Stay Reservations Reviews 

147
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

DO NOT STAY WITH THIS COMPANY. We stayed in Amsterdam in January 2019. There were rats in the apartment. Customer services did nothing to assist us and when we complained on our return home we were ca... See more

Rated 1 out of 5 stars

BEWARE! This company is a scam. They list properties on Air BnB take the money and NEVER PAY THE Owners.

Rated 1 out of 5 stars

Please do Not use this unscrupulous company. If like us you unwittingly book through them under booking.com. We did not realise that they passed our booking on to this company. We did the 'right' thin... See more

Rated 1 out of 5 stars

This company have absolutely no integrity. They were unable to fulfil our group booking because their country would not allow us to enter due to Covid. They have refused us a refund for our stay for w... See more

1.1

Bad

TrustScore 1 out of 5

147 reviews

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1.1

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(147)

1 review in the last 12 months

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Rated 4 out of 5 stars

Our apartment right off Vondelpark was…

Our apartment right off Vondelpark was perfectly located just a 15 min tram ride from the city center. The kitchen was fully equipped with oven and dishwasher. The team at the front office got back to us as soon as we emailed them and they brought us clean towels mid-stay (one week) which was a nice touch. Check-in and check-out went smoothly, no problem at all there.

February 25, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Aida,

Thank you for choosing our apartment and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation.
We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

We look forward to welcoming you back in the future.

With kind regards,

Evitha - Teamleader Front Office

Rated 5 out of 5 stars

Beautiful place

Beautiful place, combined with amazing apartment, in perfect location is a HEAVEN! Hope I will have possibilities to visit Barcelona soon! Thanks a lot

February 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great apartment, confortable and well connected

Great apartament, well located and connected by subway with major attractions. Very quiet, with right heating and enough kitchen appliences (no washing machine). Would like to have more towels. The couch was also very comfortable for sleeping! I would highly recommend the place.

February 16, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Stay

Rooms were big and clean with all the basic amanitas. location is also very close to central. However the area where this apartment is located is getting developed with lot of construction happening so there are very less choice for restaurants and cafes for eating. but overall stay was nice.

February 13, 2018
Unprompted review
Rated 5 out of 5 stars

Nice, clean and tidy

Sympathic people where to get keys from, just a shame that had to wait until 2pm but this is as it is..appart flat was nice, clean and tidy...except the entrance on the street was full of pigeon excrements. Maybe a little living room table would be nice to add (had a kitchen table however), and especially colourfull pictures in frames on the walls (all current pictures were depressing, black and white about buildings, electric wires...does not fit well with such colourfull Amsterdam we all know. Waiting now for your invoice...thanks!

February 11, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Stephane,


Thank you for taking the time to write a review! We are so glad that you found our apartment a good place to stay in Amsterdam.
Your feedback is very valuable to us as we work to be better each and every day.
We will share your feedback with our Operational Manager, and I assure you we are working diligently to ensure improvements are made for the future.
We are pleased that you have enjoyed so much of our establishment, and we would be honored to have you returned to one of our apartments in the future.

With kind regards,

Evitha - Teamleader Front Office

Rated 1 out of 5 stars

Stay away from these cheaters in BARCELONA !

Stay away from these cheaters in BARCELONA !

They charged me 70 euros from my Mastercard one day after i check out because i didnt bring my rubbish bag to my own home in Belgium! That's crazy ! Their contract is very dangerous for the customers : if you made the errors to book from them, be extremely careful, don t trust their nice false smiling employees on the desk in their office, they are all double faces! At the end, they try to steal your money for any reason, so be always very carreful !

The appartments are small, old and noisy (you hear your neighbour s voice during the whole night)!

Their dishwasher doesn t work, you must wash the glasses with your hands, it s so nice when you are on holiday....

I had a very bad experience with them, if you want to avoid problems during your stay in Barcelona, just pay some more money and choose a honest host....

I Wish you a wonderful stay in Barcelona but don't book from these cheaters !

January 24, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent location of the apartment …

Excellent location of the apartment right near all the amenities and shops with easy access to the whole city. Could not hear any noise from the street as windows had good soundproofing. Both Yolanda and Marianna were super friendly and welcoming and went above and beyond to accommodate our needs. Great tips for local traditional restaurants and places of interested, cannot thank them enough :)

Highly recommended!

January 15, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Hi Anneleise,

Thank you for the lovely review. We hope to welcome you back soon in either Amsterdam, Paris or Barcelona!

Front Office BCN

Rated 5 out of 5 stars

Great from start to finish

I have been dealing with Short Stay Group for several years now and all my experiences have been great. From the initial booking process all the way to the after sales their level of service is exceptional. All members of staff are hospitable and flexible.

My colleagues and I have stayed in the same apartment in Amsterdam two years in a row during the ISE show. The apartment itself is amazing, really modern and kept very clean, also ideal for a family or small group of friends.

During every request I have been dealt with in the most professional manner possible, communication is always very quick and polite. I would defiantly continue to use Short Stay group for future trips and would highly recommend their services.

January 10, 2018
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Thomas Fraser-Bacon,

Thank you for writing such a wonderful review! We are delighted to hear you are enjoying your stay and experience with us evey time you come to Amsterdam!
We are honoured to have you as our guest and it is always a pleasure to be at your service.

We are already looking forward to welcome you again this year.

With kind regards,

Evitha - Teamleader Front Office

Rated 3 out of 5 stars

Not informed of flat change

The flat was well located and quiet for Paris.
At our arrival, self booking by getting the keys in the locked box was fine.
But we were a little bit disappointed when we noticed that the flat we had the keys for was not the one we had chosen on the website. I was explained that it was a similar flat from the same category but we would have prefered being informed that the flat number has changed. If the customer has the possibility to chose his flat on the website, he expects to obtain the one he has chosen and that is referenced on every booking document. Unless either you don't give the possibility to your custormer to chose a specific flat, either you inform him of any change.
It made our arrival in Paris a little bit sad, what is a shame.

December 11, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Ester,

We thank you for your review and for choosing to stay with us in Paris. We are happy that you liked the location and tranquility of the apartment, likewise we are happy that you were satisfied with the check-in process. We have taken note that you were disappointed with your room change and it is something that we are looking into improving for our customers. I understand that if you have chosen a room specifically for its decoration, then you could be disappointed if you find yourself in a room with a different theme. Please note however, that if any guests are moved, it is always to an apartment with the same specifics and price range. We would never move a client to a different apartment type without their knowledge.

We thank you again for taking the time to write a review, and we hope that we will have the chance to welcome you back to Paris in the near future!

Rated 5 out of 5 stars

What a good service and a great team!

What a good service and a great team!
Super to work with.
On to a beautiful new year!

December 4, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Hello Renate,

Thank you very much for your feedback!

It is great to hear that you had such a great time with us.

We wish you a beautiful year and we hope to welcome you again in Amsterdam!

Kind regards,

Kay, Short Stay Group

Rated 5 out of 5 stars

Best apartments in amsterdam

As always best experience with short stay group apartment and the best customer care that kept staying with them every year the apartment was modern and spotless clean as it looks in the pics with the best location i already booked another apartment for December highly recommend it.

November 25, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Talal,

Thank you again for sharing your feedback and to write such a great review!
It is always a pleasure to have you as our guest.

We wish you a very pleasant stay with us!

With kind regards,

Evitha - Teamleader Front Office

Rated 4 out of 5 stars

Additional armchair

Hi,

It was great time to stay in one of your flat 2nd time.
Additional armchair would be much better for 4 pax flat.
There was a couch (for 2 person) and one armchair.
One of us seated on the dining chair and it was not comfortable for long time rest.
Hope next year we can get 4 comfy seat in the saloon.

Thanks.

November 20, 2017
Unprompted review
Rated 5 out of 5 stars

Yes loved my stay there and Thank them …

Yes loved my stay there and Thank them sooo Much view was best ever in 6th appartment Love then any one else :)

November 19, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Mr. Muzaffar, thank you for choosing one of our apartments and for taking the time to write a review! We are so glad to hear that you enjoyed your accomodation. We look forward to welcoming you back to our hotel in the future. Kind regards, Evitha Teamleader Front Office.

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