Short Stay Reservations Reviews 

147
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

DO NOT STAY WITH THIS COMPANY. We stayed in Amsterdam in January 2019. There were rats in the apartment. Customer services did nothing to assist us and when we complained on our return home we were ca... See more

Rated 1 out of 5 stars

BEWARE! This company is a scam. They list properties on Air BnB take the money and NEVER PAY THE Owners.

Rated 1 out of 5 stars

Please do Not use this unscrupulous company. If like us you unwittingly book through them under booking.com. We did not realise that they passed our booking on to this company. We did the 'right' thin... See more

Rated 1 out of 5 stars

This company have absolutely no integrity. They were unable to fulfil our group booking because their country would not allow us to enter due to Covid. They have refused us a refund for our stay for w... See more

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TrustScore 1 out of 5

147 reviews

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(147)

1 review in the last 12 months

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Rated 5 out of 5 stars

Second time at Lindenstrat 4

It’s my second time at Lindenstrat 4. Beautiful warm apartment, comfortable bed, soft sheets, everything that you need is there.
Quiet neighborhood, with different restaurants and stores, supermarket 2 blocks.
We had some problems in the bathroom but the maintenance team solved very quickly and they didnt need our presence.
We received extra clean service, we staid there 10 days and was a wonderful stay in Amsterdam.

November 16, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Ms. Bernachea, thank you for choosing Short Stay Group again for your recent stay in Amsterdam. We aim to provide a truly unqiue experience and we are thrilled that we were able to meet your expectations. Please contact us directly in case you would like to book an apartment for your next stay in Amsterdam. We look forward to welcoming you back in the future. Kind regards, Evitha Teamleader Front Office.

Rated 1 out of 5 stars

Unacceptable experience

When we arrived we met a sweet and friendly service.... But...

We rented a apartment in Barcelona. (SSG Borne Lofts)
The apartment were far below our expectations.
It was dirty when we arrived.
It is very worn.
There was no light in two lamps when we arrived.
Chairs at dining table could not be used.(they were very sticky on the seat)
They had forgotten baby crib the first night.

The area El Born is wery nice.

November 4, 2017
Unprompted review
Rated 4 out of 5 stars

great experience

great experience. Only small problem is that we did not understand that the apartment did not have a bedroom but only a very large room, however the location was perfect and our guest was really kind

October 29, 2017
Unprompted review
Rated 4 out of 5 stars

Good overall experience

* Gorgeous little apartment

* Checking in at the Schiphol office should be 24/7. I find it unacceptable that depending on the flight/delays, checking in becomes highly complicated and frustrating.

* The flat at Rusteburgerstraat should have some shelves and more storing space. Currently it's unsuitable for a stay of more than a couple of days

October 23, 2017
Unprompted review
Rated 5 out of 5 stars

Comfortable stay

Professional service from Short Stay Reservations group, right from a check-in counter at the airport to the easy checkout.
The apartments provided were clean, well equipped and as described. We had a good time in the apartments and enjoyed our stay.
Recommended!

October 9, 2017
Unprompted review
Rated 4 out of 5 stars

FAAM Habour Apartment:

FAAM Habour Apartment:
Apartment was great, had lots of space for the 6 of us (4 adults, 2 kids). We really enjoyed the stay. It's a perfect location as it was only an 8min walk to Central Station and the tourist area (red light). This apartment was on the backside of the building which was actually really nice as it was quieter and off the main street.
Some Recommendations (easy fixes): 1) Some of the floor lamps were loose (wobbled) - you can easily tighten/fix them. 2) Light fixture in the bathroom over the mirror seem to becoming loose - the screws are coming out of the wall. An easy fix. 3) The door handle to the toilet (inside) needs to be tightened - came off.

Other than that, great place and would recommend to anybody!!
Thanks Short Stay!

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

Royal pad

The house was amazing. It had everything you could asked for and the location was perfect. Right in the center of the city center and within a walks reach a to any restaurants and lots of shopping outlet. Truly an unforgetful stay.

September 29, 2017
Unprompted review
Rated 3 out of 5 stars

Beautiful house with wonderful views in …

Beautiful house with wonderful views in the really perfect area.
Definitively unhappy about the fact that windows could not be opened.
Understanding the disadvantages of door doors, but the fact that you can not change air unless you are in the small bedroom, is not good considering the presence of showers in the room.
The apartment becomes claustrophobic despite the large windows.

August 31, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Mrs Peralda,

Thank you for taking the time to share your recent experience with your family at our Rijksmuseum View Apartment. We are so glad you found our apartment a good place to stay, and that you enjoyed the location very much. Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about that.
In this case: Due to governmental rules and regulations it's not always allowed to have all windows opened. This seen from the surrounding residents' perspective.
Our apologies for the fact that you felt a bit claustrophobic.
To make you feel at home even more in the near future , please send us your wishes when making a reservation in the near future to [reservations@shortstaygroup.com]

We are looking forward to welcome you again Mrs Peralda !

With kind regards,
Joram - Front Office Amsterdam

Rated 5 out of 5 stars

Great apartment - perfectly placed

I stayed in a 1 bedroom apartment in Freedom Quay for three weeks whist on a project in the Humberside area. The apartment itself was impeccably furnished and the location was unbeatable. Although I didn't see too much of the area during the week, I loved exploring at the weekends and can particularly recommend Thieviing Harrys restaurant for breakfast. The apartment in the Marina was just a short walk into town and I managed to soak up a bit of the City Of Culture. I will definitely stay next time I am in the area. - Geoff O

August 20, 2017
Unprompted review
Rated 4 out of 5 stars

The apartment was exactly as promised …

The apartment was exactly as promised in the description. Excellent location with incredibly easy access to transportation. Dedicated service staff were quickly available for help.

We had a fantastic experience and would highly recommend a Short Stay apartment over any hotel.

Would have rated 5 stars if the apartment had access to backyard (and included a BBQ!).
Minor annoyance was that there were no fans in the apartment, and only the front windows would open (back windows remained locked).

July 21, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Mr. Littlefield,

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our apartment a good place to stay, and that you enjoyed the location very much. Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about that. If you would like, please connect with me via email at teamleader.ams@shortstaygroup.com. Your feedback is very valuable to us and it helps us to improve our services. We are pleased that you enjoyed so much of our establishment, and we would be honored to welcome you again in the future.

Kind regards, Evitha Teamleader Front Office.

Rated 1 out of 5 stars

Our apartment (1690) Eendracht Harbour …MICE INFESTATION

Our apartment (1690) Eendracht Harbour Apartment was infested with Fermin, I attempted to contact the group by WhatsApp, email, phone and messenger but unable to make contact I also tried to extend out checkout to 15:00 but again unable to make contact, yet on my return to the uk I was able to make email contact but as we were back home there was nothing the group can do. I'd say stay clear unless you want mice sharing your experience.

July 15, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Dear Mr. Dunn,

Thank you for bringing this issue to our attention. Your feedback is very valuable to us, as we work to be better each and every day.
We regret the fact that you were not able to reach out to us during your stay, as we have a 24 hour service. In our beautiful historical city mice are inevitable, however, in your apartment is something we take very seriously. After hearing your feedback we took further steps to ensure this does not happen again. I am so sorry that we have not been able to resolve this during your stay. Please feel free to reach out to me directly at [teamleader.ams@shortstaygroup.com] if you have additional information to share.

Kind regards, Evitha Teamleader Front Office.

Rated 5 out of 5 stars

Great stay!

Everything worked very smoothly and we had a great spot in the city!

July 10, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Thank you for your great review, Meneer Thomas! We look forward to welcoming you back to one of our apartments in the future.

Sincerely,
Femke - Front Office Short Stay Amsterdam

Rated 5 out of 5 stars

I felt like a local

I stayed in Amsterdam for week, and to be honest it's not enough! The short stay apartment was on the middle of a beautiful area, de Jordaan and it really made me feel like a was living there! The people around were also very friendly. The check-in at schiphol airport went very smooth and I took public transport straight to the apartment. Very clean, spacious and all neccessaties were there like a fridge and cutlery etc. I wouldn't even consider a hotel after this ecperience anymore for Amsterdam!

July 2, 2017
Unprompted review
Short Stay Reservations logo

Reply from Short Stay Reservations

Hello Linda,

Thank you for choosing one of our Short Stay Apartments in Amsterdam, and for taking the time to write a review!
We are so glad to hear that you enjoyed your apartment, as well as our check-in service at Schiphol. Our team aims to make you feel at home, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

Best regards,
Lianne - Front Office Short Stay Amsterdam

Rated 1 out of 5 stars

I think I have been ripped off and this company may be involved

I booked this room from 9/6/17 to 13/6/17 back in February 2017 through booking.com. 5 days ago i was told via email by the owner of Sagrera Deluxe Apartment that the apartment was under maintenance and they have moved us to your apartment Paseo de Gracia Dexlue D. This does not have any of the things I required in the apartment from the one I booked . I have emailed them twice to see about getting my money back with no reply. I assume I have lost my $683.00. This is so unfair because I had a deal/contact for a room and now they just changed it. To get anything now with the equivalent services will costs me around $1500.00. I have noticed on your Booking.com site that you can't book this apartment for the next 12 months. I believe we have been ripped off and won't get our money back. I can't wait much longer because I need to get some accommodation as quickly as possible as things are booking out quickly. I am hoping Booking.com will honour our booking and organise for our money to be returned so we can book something else. I'm emailing you because I believe you must be in on the scam and if I can't get in touch with Sagrera Deluxe apartments, where else do I go to. I hope you can contact them to advised them of what is happening and tell them to give me back my cancellation fee. If I don't hear from you in the next 24 hours then I will assume you are in on the scam and will continue to write on the review page and look for other places I can complain to. I hope to hear from you soon. Thanks, Gai Luff Mobile: 0419299521

April 25, 2017
Unprompted review
Rated 4 out of 5 stars

A pleasant surprise among Aparthotels

Monsieur-Dame,

Just checked out yesterday . Our stay was fantastic.
We stayed in your East Quarter Apartements number 10 in Wijttenbachstraat , and was absolutely amazing .
From the check in at the Airport , passing for the Cookies , Coffee and Tea at the arrival , the cleaning of the appartement and the areas inside , all was a good surprise .
- The bed clothes were clean but is time to change they are old.
- Garbage Bags would be very kind.
- Towel rack in Toilet would be a surplus.
- Social Networks need a fix and upgrade like using Instagram .

Overall : 4.5/5

Thank you for the experience .
Would be glad to work with your team more times !

Gonçalves , André

March 3, 2017
Unprompted review
Rated 1 out of 5 stars

Short stay - Bad experience

We stayed at NDSM serviced apartments in Amsterdam North (Apartment 1) where the company say the keys for the apartment can be picked up from the airport which is incorrect, as not only on this occasion but other occasions of other guests renting these apartments the keys provided by the staff don't active the doors so was left outside the apartment. When we called the company they told us we would have to pay to either collect the keys or get the keys delivery to us after already paying 65 euros from airport to the apartments. After a battle with the company they finally sent someone with the keys. After getting in to the freezing cold apartment the heating did not work. Later when getting ready to go out to a party the showers were freezing cold we ender up having to heat pots and the kettle to get a wash. In the morning the company sent keys for an apartment next door so we could use the showers and to our surprise they were just as cold. The company failed to give us an apology and did not offer any refund. The apartment looks nice but is impractical and unfinished.They placed us in the hands of a different company all together called YAYS this company were professional, great customer service and apologetic on behalf of short stay and there apartment was beautiful with help on hand if you required it at the site of the apartment. (concierged)

December 29, 2016
Unprompted review
Rated 3 out of 5 stars

Nice Place Away From the Hustle and Bustle

The apartment was nice. It was spacious enough for two people. The kitchen was equipped nicely with everything you might need if you want to cook a meal. I do have to say that the apartment was definitely not up to par when it came to cleanliness though. It was extremely dusty. The balcony was littered with ashes and cigarette butts (nonsmoking apt). We also had no hot water our first morning, but they did send maintenance to fix the problem quickly.

March 26, 2015
Unprompted review

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