I made an error when booking tickets for myself and a friend. Although tickets should be non refundable or transferable, the agent worked with the theatre on my behalf and made the necessary changes... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall good experience with the whole booking process. The only improvement would be that you have some flexibility to change your tickets e.g. within 24 hours and at least 7 days before show - just... See more
Made a genuine mistake in booking for the same day, different month. Rang immediately and was told usually it's no change or refund policy, but followed their instructions and thankfully managed to... See more
I would like to say thank you to the staffs - Cameron Lund and especially of Michelle Dunn. Because of their helps for my careless, my friend and I could watch the unforgettable show - The Phantom of... See more
Company details
Information provided by various external sources
Over 25 years selling West End Tickets Voted #1 for customer service Approved STAR member Up to 70% discount Secure online booking Live ticket availability
Contact info
Enterprise House, 1-2 Hatfields, , SE1 9PG, London
- +44(0) 20 3567 0620
- info@showsinlondon.co.uk
- www.showsinlondon.co.uk
4.6
Excellent
721 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShowsinLondon.co.uk
Dear Marion, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. We hope you enjoyed the show!
Not perfect
Used this site to buy tickets to see the Book of Mormon musical. Found that I couldn't delete the extra cancellation charge, or the delivery charge. On phoning their office and being polite, I was told bluntly, 'yes you could have' and also told that 'the delivery charge was for Showsinlondon to deliver the tickets to the theatre'! Was disgusted with the customer service I received. In the end telling them that they need to get someone to look at their online buying system as I had made a few attempts and had been unable to not pay these charges.
July 11, 2016
Unprompted review
The book of awesome.
Mixed emotions really, on one hand I just saw the best single show of my entire life. On the other I just ruined theatre for myself possibly forever.
July 9, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Barney, thank you for your feedback. We are sorry to hear that The Book Of Mormon was so good that you might end up disappointed by the other shows. Please call us for your next booking and I'm sure our telephone team will be able to recommend you another theatre show that will make you laugh as hard as Book of Mormon did.
Very quick service
Website was easy to use. Tickets arrived two days after booking. Would recommend this site
July 8, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Anne, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoy the show and look forward to assisting you with your next booking.
easy to use and good deals
Grate deals on excellent shows website was realy easy to use and navigate with quick postage of tickets
July 8, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Terri, thank you for the positive feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with the service. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Quick efficient way of booking
Great website and genuine straight forward bookings. Would recommend website.
July 7, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Salina, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
great- one niggle
I would have liked an e- mail confirmation immediately rather than the following day for peace of mind. Otherwise great, easy to book and tickets came quickly
July 6, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Elizabeth, thank you for your feedback. We are sorry you didn't receive you email confirmation straight away. Next time, give us a call and we'll send you an duplicate email straight away. We hope you enjoy the show look forward to assisting you with your next booking.
Easy & quick!
In the morning we booked seats at an incredible rate, in the evening we enjoyed the show!
July 6, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mickey, thank you for the positive feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with the service. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Simple!
booking was quick, easy and tickets arrived in the mail a couple of days later. what more could you ask for?
July 5, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear D.J, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoy the show and we look forward to assisting you with your next theatre outing
Can totally trust
Did everything they said & produced the goods very efficiently. Would recommend.
July 4, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Beverly, thank you for the positive feedback. We always aim to offer the best customer service so I'm very glad our telephone booking team were able to help. We hope you enjoyed the show and we look forward to assisting you with your next theatre outing.
Reply from ShowsinLondon.co.uk
Dear Natalie, thank you for the positive feedback. We are happy to hear that you were pleased with our service as we work hard to offer the best seats at the best prices. We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
Reply from ShowsinLondon.co.uk
Dear Blake, thank you for the lovely feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with the service. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Reply from ShowsinLondon.co.uk
Dear Pauline, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
Reply from ShowsinLondon.co.uk
Dear Narita, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
Easy to book
Very easy to book tickets which were posted out quickly .Great service .
June 30, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Margaret, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. Enjoy the show!
Reply from ShowsinLondon.co.uk
Dear Gaye, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoy the show and look forward to assisting you with your next booking.
Reply from ShowsinLondon.co.uk
Dear Rama, thank you for your positive feedback. We work hard to make the website as user friendly as possible so I'm very pleased you were happy with the booking process. We hope you enjoy the show and look forward to assisting you with your next theatre outing!
Reply from ShowsinLondon.co.uk
Dear Mark, thank you for your kind feedback. We do our best to help our customers and we are very touched that you appreciate our service. We look forward to helping you with your next booking!
recommended
Really great service, good value and very easy. Only problem was the website didn't work - had to phone after several failed attempts online
June 28, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
DearCalum, thank you for the positive feedback. We're so glad you were pleased with the service. We hope you enjoyed the show and look forward to helping you with your next booking!
Booking Tickets from Australia
booking from australia and all seemed ok just would have liked to receive print at home tickets...
June 27, 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Nicci, Thank you for feedback. We always aim to provide a simple and efficient booking process for our customers. We hope you enjoy the show and you will receive your printed tickets at the Box office on the day of the show.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.