ShuWish UK Reviews 214

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very dissapointed as no refund despite sending by Fedex on 3rd January. The Fedex was delivered and signed for. I Have sent emails which are never answered and phone does not accept calls! I see ot... See more

Company replied

Rated 1 out of 5 stars

Bought a clutch bag and shoes from this company, they looked great and the shoes were a good fit, however, within 5 minutes of wearing them the heel came off the shoe. The company have sinse ignored m... See more

Company replied

Rated 1 out of 5 stars

non-existent costumer service. I ordered a clutch bag from them a couple of months ago and returned it 2 days after receiving it because I changed my mind , I sent the bag back to the return address a... See more

Rated 5 out of 5 stars

Great shoes & bags at good value prices. Fast & free delivery with good communication for tracking. Didn't have to return anything so can't comment on that but will be buying from shuwish again. A wo... See more

Company details

  1. Shoe Store

Information provided by various external sources

We are small family owned business based in Liverpool, UK. We specialize in Ladies high heel and platform shoes. Our goal is to provide safe and easy online shopping experience for everyone shopping at ShuWish.com. If you have any questions or problems, please do not hesitate to contact us and we will do our best to help you :)


Contact info

1.6

Bad

TrustScore 1.5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This was my first and will be my last experience

This was my first and will be my last experience with ShuWish. Paid for next day delivery and my parcel did not arrive. It has been 4 days and i am still waiting to receive my parcel, if i am going to receive it. Don't bother trying to phone the company as no one seems to be bothered to answer the phone. Yodel is the worse delivery service company as they are impossible to get in touch with, waiting in a queue for at least two hours to speak to an advisor on their webchat, and still not been able to speak to some one. I feel robbed of my money, and have no idea what has happened to my parcel. This needs to be resolved immediately.

December 8, 2018
Unprompted review
Rated 1 out of 5 stars

non-existent costumer service

non-existent costumer service. I ordered a clutch bag from them a couple of months ago and returned it 2 days after receiving it because I changed my mind , I sent the bag back to the return address after my many emails being ignored. Never received an answer or a refund. Terrible service, do not recommend.

October 30, 2018
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Great shoes but wish they made them an inch lower for comfort. Great customer service. Prompt delivery.

October 12, 2018
Unprompted review
Rated 5 out of 5 stars

OMG loving my new shoes

OMG loving my new shoes, arrived 3 days after ordering them although, I did order on a Thursday night so there was a weekend involved.
No problems with this website 👍🏻

October 8, 2018
Unprompted review
Rated 3 out of 5 stars

Shoes arrived quite quickly

Shoes arrived quite quickly, nice colour. There was a mark on the toe of left shoe. Also I am normally a five and a half, I ordered a size 6 they are very snug, but as I wanted them to wear on a special occasion coming up quite quickly I will keep them.

October 4, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

I discovered Shu Wish on Amazon. I decide to look on the website. A beautiful collection of shoes to suit all heel types, along with handbags. I placed my order on Sunday morning & received a confirmation straight away. On Monday I heard again to say that the shoes had been dispatched, they arrived today. They are in there own dust bags, wrapped in tissue & with spare heels. The shoes are comfortable & true to size. I will certainly be a returning customer.

September 6, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look