I would like to exchange a pillow, and the website I was directed to has no exchange or contact information, and no one answers the phone number from the TV ad. The link is inactive for customer serv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a pillow based off of the advertisement on TV. Received an email saying they couldn't fulfill the pillow on TV but had one EXACTLY like it. Get it out of here. Tried to cancel, sent numerous... See more
I really can't give the pillow's effectiveness a review but only gave 1 star because of the strong chemical smell. It sent me into an asthma attack within an hour. Also, the pillowcases should COME o... See more
Basically, the idea is a good one; however, there isn't enough "stuffing" to keep the pillow from bowing in the middle where your ear and head are supposed to be while you are sleeping. Needs impro... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good but could improve
I really like the pillow, you can move around and find a comfortable position with it right away. I have had it for a month, and it is flatening out, so have to fluff alot now. I do not like pillowcase at all, they need a normal cotton pillowcase for this pillow.
One Size Fits All???
I do not believe that one size of anything fits all; however, since I have spent hundreds of dollars on pillows and have given most away I am extremely pleased with the Side Sleeper Pro Air product. I do not have curvature in my neck and cannot sleep on my left side. I found myself having a great night's sleep for the first time in years. The example of how to use the product was great and I did not find myself distorting my shoulder to compensate toward correct position. It was worth every dime.
Terrible Pillow- very disappointed
I have been a customer of the Side Sleeper pillows for several years. These are the only pillows my grandson and I will sleep on. This Pro Air pillow is a disgrace compared to the regular pillow. It is TERRIBLE!!! I am returning them. There is not enough stuffing in the pillow to even hold your head up, as soon as you lay on it, all the beads part and your head goes flat. It has a TERRIBLE smell to it that gave us a terrible headache. To make matters worse, I placed my order in August and did not get my pillow until December and needless to say I was highly upset when I got this junk instead of the pillow I was expecting.
Improvement Needed
Basically, the idea is a good one; however, there isn't enough "stuffing" to keep the pillow from bowing in the middle where your ear and head are supposed to be while you are sleeping. Needs improvement and not worth the money paid for the pillow as it is now.
Received followup voicemail phone call from Side Sleeper Rep., didn't leave a # to call her back. Would like information on how to get a refund for the merchandise. Thanks.
I am a side sleeper
I have lots of trouble with shoulder this pillow helps a lot 👍🏻 I love it.
OK -- helpful, but no miracle
I am using the pillow and find it a little bit helpful, but the TV presentation "hypes" the product beyond my experience with it.
uncomfortable and smells strange
was not the pillow i expected. i was excited to get it and after using it a few nights it just wasn't working! had a strange smell on it. washed the pillowcase twice and no luck........ another infomercial item that hits the garage sale table for a buck! oh well
The pillow not strong enough to be effective
The pillow too flimsy and is not strong enough to be effective.
flattens out
Pillow seems to flatten out after a few weeks. The beads seem to move to much.
these things are now stuffed in a bag and in the car trunk.
piece of worthless junk. in car trunk to be used for mabe padding for travel
awesome
i dont wake up with a lot of headaches like i did.. i really am glad i trusted them to give the pillows a try..
Side sleeper wake the sleeper
The product is only average, no significant benefits and stinks from the synthetic material for many weeks from day one. I still go see my chiropractor for adjustments. Not recommended.
side sleeper pillow
the side sleeper pillow was ok. thought the case of the pillow stretched to much and made the pillow not as firm as I like.so I put it inside a reg pillow case and it works fine. . not the best but not the worse I every used.
Horrid smell
Once I took my pillows out of the box I could smell something chemical-like. I have had one out for over a month and it STILL smells toxic. I have not been able to actually use my pillow once. Every day I shake it out in hopes of the smell being gone. It is better, but still not usable.
bad represented
the pillow is very poorly represented. there is no support to the pillow. could not sleep on it. the only use i got was my wife uses to support her arm to help with pain in shoulder. she also uses it tp sit on while sewing.
Toxic fumes from the pillow filler
Unable to use, smell of toxic fumes is unbearable
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








