Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly fitting teams for arriving promptly, working diligently, and keeping the entire property exceptionally clean and tidy. Many people note the outstanding quality of the new windows and doors, observing that the entire replacement process runs smoothly from the initial showroom visit to the final installation. Some reviewers were not happy with occasional installation issues, mentioning rushed workmanship, minor sealing defects, or unexpected leaks around the frames. A few consumers also experienced frustrating problems involving property damage, stained carpets, or condensation issues following the work.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising prompt arrival times, professional... See more

Staff

Consumers find staff to be positive, highlighting polite, hardworking fitters who arrive on time and leave... See more

Product

Clients share positive opinions on product, expressing delight with the amazing windows and great final... See more

Quality

People report positive experiences with quality, highlighting that final products look amazing and fantastic.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality door at competitive…

Great quality door at competitive price, installed on plan and time by very professional installer whose attention to detail was first class.
New door shouts quality from the street.
Highly recommend Sidey based on this experience..

March 4, 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

From start to finish all went so well…

From start to finish all went so well They keep in touch with you throughout the wait to have in my case the door fitted The fitter made a first class job of fitting but he also pointed out their was a small mark on door which he noted Within days they had the door fixed as good as it should be when new I was very happy and Sidey is certainly a company I would recommend.

February 21, 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Michael and Chris excellent from Sidey

Both Michael and Chris arrived on time, very polite and courteous. Covered all the rooms with dust sheets and worked hard all day. Did an excellent job and cleaned up before they left.
It was a pleasure to have two very likeable workmen in my house and would recommend them to anyone.

February 20, 2025
Unprompted review
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Professional job

Professional staff at all levels. Efficient from initial contact to total completion. Courteous, polite and timeous with before and after installation communication and consideration.

January 16, 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The joiner arrived on time excellent…

The joiner arrived on time excellent job was done good clean tidy worker . Very pleased with door

January 17, 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Overall experience was brilliant from sidey

Overall experience was brilliant from estimate to installing,I have used sidey before so I knew the finish would be perfect.scott and Ben installed my new window are were first class ,

January 16, 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service just as before.

This is the second time we have used Sidey. Both occasions the service and quality were excellent. This time we had a replacement front door and patio doors. We would not hesitate to recommend them.

December 17, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 3 out of 5 stars

No After Care Service

Ordering was fairly smooth, but little or no follow up calls or information from sales rep. Communication was poor and could be much better.

Installation was slick, but a bit rushed at the end, requiring a second visit to complete and correct minor defects.

Absolutely no follow up contact, enquiring about satisfaction of item or work. I was left feeling that I was doing Sidey a favour giving them the work. Also, the sales rep. was aware that I required other work, but no enquiry was ever made.

January 14, 2025
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

From start to finish the entire process…

From start to finish the entire process was professional and efficient.
Nico was excellent when he came to quote, made us feel comfortable and kept us very well informed.
The survey was completed by Campbell and again professional, courteous and clean.
Installation was completed over 9 days by 3 fitters ( Trev and his boys)
Friendly, helpful, respectful and extremely hard working along with a cheery disposition made this experience so simple and stress free.
The property was left as clean as they found it at the end of every night leaving us nothing to do😂
Thank you guys👍
All through the job we were kept informed with dates and work scope by the Contracts manager Lee, and again thanks for everything Lee.
The finishing off of the windows externals were all completed within 6 weeks after installation, and as we only had 2 snagging items, these were all dealt with rapidly.
In my opinion after the experience we had with Sidey I wouldn’t hesitate to recommend them in the future as they did exactly what they said they would and left us with a superb looking replacement windows and doors.
Property was replacing 23 wood frame windows along with patio doors, front door and side panels, internal security door and outdoor cladding on 4 sections. All in a C Listed building

January 15, 2025
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Good communication

Good communication, professional, (from office staff to fitters) and good price. Will recommend

December 11, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Installation smooth and efficient

Installation smooth and efficient. Product ideal.

We had an unexpected incident that turned out to be nothing to do with Sidey, but nevertheless you attended and assured us that all was safe.

December 2, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service

The two fitters who came were excellent and worked very quickly to complete the job. Also quotation and confirmation process was very efficient.

October 21, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Don’t waste your money they are cowboys

The came up from Fife which is a 2 hour drive. Proceeded to put their music on outside my property and yes it was loud. As for swearing…..it’s not professional at all. One frame has 2 screws holding it up resulting in holes in the walls. Total bodge job. There was no consideration especially when the old windows were taken out, the ground floor of our house has bits of plaster and is covered in dust, apparently they had a hoover but didn’t use it. There was a lot of shouting (music on too loud) was told a plasterer would come up to make good……. Our lovely house has been turned into a nightmare

December 13, 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Excellent!!!

Workmen came on time ,worked very hard and did an excellent job. Can't praise them enough.

November 4, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Explaining how the operation would work…

Explaining how the operation would work beforehand. Keeping to time allowed for work, clearing up afterwards. Very friendly group of workers who obviously enjoyed working for Sidey.

November 19, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Very good

Very good! Very pricey !

December 13, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Happy with replacement door

Happy with replacement door, slight problem with piece of trim but this was rectified immediately

October 14, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Competent tradesmen and good quality of…

Competent tradesmen and good quality of work

September 19, 2024
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Returning customers

We had our porch replaced two or three years ago by Sidey so we had no hesitation in commissioning a new back door to match the work we did at the front. We asked for a quote for two new windows and the back door, The work has now been undertaken, five hours completed so professionally. We are delighted with the outcome.

October 16, 2024
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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