Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, work efficiently, and always leave the work area exceptionally clean and tidy. Consumers are also very pleased with the wonderful quality of the new windows and doors, describing the overall process as smooth from start to finish. Some reviewers were not happy with installation issues, mentioning that the work felt rushed or that leaks appeared shortly after completion. Some customers also noted minor inconveniences like missing sealant, unexpected condensation, or initial teething problems following the fitting process.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising prompt arrival times, professional... See more

Staff

Consumers find staff to be positive, highlighting polite, hardworking fitters who arrive on time and leave... See more

Product

Clients share positive opinions on product, expressing delight with the amazing windows and great final... See more

Quality

People report positive experiences with quality, highlighting that final products look amazing and fantastic.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Work!

Needed 13 replacement windows to chapel house in a conservation area. The salesman was very patient and understanding. Work was carried out on the dates agreed, and the installation workmen were very professional and left no mess afterwards. Very happy with price and work done!

July 1, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Happy Customer

The saleperson was patient and not at all pushy. We we able to take as much time as we needed to find the best solution.

The installers came when they said they would and replaced our old windows quickly and with almost no damage to the interior walls, so we did not need any redecorating.

Sidey were not the cheapest option we had, but the quality the end result was well worth paying a little extra for.

July 9, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

For beginning to end

From the sales team, surveyor to the installation team very friendly, co-operative, efficient and happy on a whole with the end result. Only thing I'd say is be careful where in the glass they place the kite marks (I fully understand why they are needed), but the external kite mark is white and catches your eye, people have commented to me on it, and for me this really spoils the frosted glass centred on my chartwell green door and its overall appearance. However on the full lengthed glass side panels they were different kite marks and less visible? I noticed one of the panels was upside down and they returned to turn it around efficiently, without any problem with no damage to the framework.

July 31, 2024
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you taking the time to provide a review. If you would like speak to us about your feedback, please email retailinfo@sidey.co.uk.

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. The fitters were very professional and did a great job. Love my new front door.

June 27, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Efficient staff from Sidey

Efficient staff from Sidey. The team were hard working, polite and tidied up well as they went along. The team were also kind and thoughtful as I had a nasty virus when they were here and replaced the window in the bedroom first and tidied up there so that I could get to bed on returning from the doctors.

July 11, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Very good experience

We asked for quotes from 3 local firms. One of them was rejected as soon as the initial visit was made. The other two were very close and we ended up choosing Sidey because they gave us the best suggestion to resolve a particular problem that we had. The delivery and installation were all straightforward. We were warned well in advance of a week postponement of the start date so their communication with us was also really good. All in all, I would use them again.

June 24, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Sidey Perfect Work

Work, on time, clean and tidy. Perfect job. Good value and beautiful and enerrgy efficient windows.

June 4, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent job

You were on time, did the work within the time estimate, cleared up and left everything tidy. Excellent job.

June 18, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Full marks

Full marks! Communication was excellent from start to finish, the dates for survey and installation were honoured, the quality of the product is high, and the snagging/remedial work was done promptly and without question. The installation team was quietly efficient and every scrap of rubbish was cleared. We have used Sidey on several occasions n recent years and have found them to be consistently good on all fronts. Would highly recommend the company.

May 8, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Outstanding service!

What a wonderful experience from start to finish.! Had a new front door installed on my Victorian property, designed and installed without a single problem!
Instillation was excellent.. never been so happy having work carried out in my home.

The end result was out of this world.
10/10 for the Sidey team.
Definitely recommend and will definitely use the company again!

May 26, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The fitters did they were efficient and…

The fitters did they were efficient and tidy. They made what I thought would be a nightmare and it turned out a dream

May 16, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Everyone I had to speak to were very helpful

Everyone I had to speak to were very nice and helpful from start to finish. The installation went well. The team arrived promptly, covered all the carpets they had to walk on, made a lovely job installing the window and cleaned up before leaving. The window is good quality.

May 24, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Whole house reglazed in one day

Whole house reglazed in one day, by a very efficient team. Minor snags dealt with promptly. We are very happy.

May 9, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service from Sidey Windows

From start to finish Sidey gave a great service. The initial visit by Kevin was very thorough and professional and everything was explained in great detail. The installation surveyor Campbell took all the measurements and was very professional. The actual installation works carried out by Scott O, Scotte and Ed was done with great care and attention to detail. The floors were protected by dust sheets and the works were cleaned up continuously as the works progressed. The finished window installation was excellent . Well done Scott O and his team. I would highly recommend Sidey and have done so already to my friend. Keep up the good professional work.

May 14, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Good service

All work done competently and efficiently. No complaints.

May 1, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

New Door

Had a new door fitted. Service was good throughout the process. The fitters worked efficiently and tidied up before they left. A small issue with some of the sealant was rectified promptly

May 2, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

New door and side panel

Well stocked showroom, knowledgeable staff, experienced and very competent installers. Any changes or queries were dealt with efficiently. Notified immediately at installation that drip bar was dented and appointment was made to have replaced.

May 1, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Installation of main fire door to flat.

All communications clear. Surveyor arrived on the time arranged as did the door installers.

April 26, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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