Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, work efficiently, and always leave the work area exceptionally clean and tidy. Consumers are also very pleased with the wonderful quality of the new windows and doors, describing the overall process as smooth from start to finish. Some reviewers were not happy with installation issues, mentioning that the work felt rushed or that leaks appeared shortly after completion. Some customers also noted minor inconveniences like missing sealant, unexpected condensation, or initial teething problems following the fitting process.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, efficient installation, and polite,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, friendly, and... See more

Product

Clients share satisfaction on product, frequently praising the amazing quality of windows and doors.... See more

Quality

Reviewers express general satisfaction regarding quality, frequently praising the fantastic look and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really pleased with product and…

Really pleased with product and service, thankyou to all involved from start to finish.

April 12, 2024
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Absolutely appauling the workmanship…

Absolutely appauling the workmanship and fitting of windows. 3 years down the line the windows are rusting and sitting full of water. I personally would take my business elsewhere.

May 13, 2023
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Quality service

Quality service, crew of fitters were good natured and conscientious. Couple of snagging faults which engineer came out and fixed.

April 5, 2024
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Front Door & 2 Windows (for attic)

Sidey recently replaced my weather beaten front door with a new composite door and decorated side glass panels. I'm very happy with the end result which has transformed my door entrance. On the same day, they also installed 2 tilt and turn windows in my attic and again, did a great job. I would have no hesitation in using Sidey again.

March 25, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Update...

Update...
"Installation" took place on 26th February 2024.
Splitting and cracking, of surround 27th April 2024.

April 27, 2024
Unprompted review
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Reply from Sidey

Thank you once more for taking the time to provide feedback. Can you please contact us at info@sidey.co.uk so we can address this for you.

Rated 5 out of 5 stars

2 wonderful fitters Chris and Michael

2 wonderful fitters Chris and Michael. Lovely lads and did fantastic job and clearing up afterwards too. They also did one room separately to begin with so my nervous cats could be put in there. Highly recommend these lovely lads

April 18, 2024
Unprompted review
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Very good service from Sidey

Very good service from Sidey, team arrived on time and were neat and tidy and did a very good quality installation.

March 7, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Office staff didn't do as they said…

Office staff didn't do as they said they would regarding phoning my partner rather than me. Surveyor also phoned me instead of her when office were fully aware she was the one that was going to be in. Second job they've done and still have us as Mr and Mrs when we've always told them our correct surnames.
Installation of windows was ok. Remedial work lack of communication from them. 2 weeks still not fully finished due to "weather".

March 28, 2024
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

New Front Door

Very easy and straightforward and great door!

March 1, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Don't expect a guarantee

I purchased an expensive composite front door from Sidey. I noticed an indentation fault on the door a year later, however they were not interested in having any responsibility for the fault. They did come out to have a look at the fault and claimed someone must have tried to break into my house by kicking the front door in. As my house is on a main road and also a bus route this was clearly a lot of rubbish. I would never purchase anything from them again as they clearly have on intention of honouring any guarantee.

March 19, 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Very professional company

Very professional company. Helpful salesman, prompt survey. Clear communication regarding window instalment. Very skilled, polite crew came and fitted windows. Left everything immaculate.
Excellent service from start to finish.

February 12, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent patio door figment

I have used Sidey many times for windows and doors and have always been pleased with the quality of the service. This time patio doors were fitted to replace older ones and the service and quality was once again excellent.

January 9, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The whole process of getting a new back…

The whole process of getting a new back door was made so easy from quotation to installation. Sideys have a great reputation and it’s well deserved

January 13, 2024
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

SHAMBLES OF A COMPANY

SHAMBLES OF A COMPANY!

Got my windows fitted 2 years ago and still having problems with leaking marking around every single frame indoors, different guys came out numerous times and said its MY paint (even though my paint didn't cause problems u til they put their windows in) bought cans and cans of stain bloc next day its all back through my walls! holes in the sides of the window sills, not sealed outside and closed my case down! I have kids youngest 4 year old and they won't take blame for their cowboy work!

May 20, 2023
Unprompted review
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Reply from Sidey

We are very sorry to hear that you have had issues and would like the opportunity to discuss this further. Your feedback is extremely important to us, and we appreciate you bringing this to our attention. Please can we ask that you email servicedepartment@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Trade department were a joy to deal with. Lisa was highly knowledgeable. Fitters couldn’t have done a better job. Windows look amazing and are much more energy efficient than our old ones. The ten year guarantee gives great piece of mind. I would highly recommend.

March 14, 2023
Unprompted review
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent windows

Excellent windows, well installed, no problems.

December 1, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent job done very happy with the new window

The joiners turned up on time done an excellent job of replacing my window they were well presented and well mannered

October 6, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The door is very good quality and well…

The door is very good quality and well worth the money.

We are very happy with the quality and the service of Sidey.

November 20, 2023
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service we received from start to finish.

November 22, 2023
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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