Sidey Reviews 

282
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive promptly, work efficiently, and always leave the work area exceptionally clean and tidy. Consumers are also very pleased with the wonderful quality of the new windows and doors, describing the overall process as smooth from start to finish. Some reviewers were not happy with installation issues, mentioning that the work felt rushed or that leaks appeared shortly after completion. Some customers also noted minor inconveniences like missing sealant, unexpected condensation, or initial teething problems following the fitting process.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt arrivals, efficient installation, and polite,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the knowledgeable, friendly, and... See more

Product

Clients share satisfaction on product, frequently praising the amazing quality of windows and doors.... See more

Quality

Reviewers express general satisfaction regarding quality, frequently praising the fantastic look and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, exc... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Supplier
  4. PVC Windows Supplier
  5. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

282 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(282)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class product and service

Very efficient installation. Extremely happy with the results.

October 20, 2023
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic service received

Fantastic service received. Staff were so polite and carried out their work very professionally. Always cleaned up after themselves.

November 21, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

The way that ALL Sidey people have…

The way that ALL Sidey people have shown that they are proud of the product and the way they deal with customers

November 3, 2023
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

From the initial meeting to the…

From the initial meeting to the finished product every piece of communication was first class. Fitters were on time smart and respectful of the property.
I would recommend Sidey to family and friends with no hesitation.

October 12, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Really great service

Really great service. The fitting of my new door was first class. I’m very pleased with my new door. Not only does it look fabulous, it also keeps the chill out. My hall has never been so warm. The door is greatly admired by my neighbours.

October 2, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Quality work delivered on time

Quality work delivered on time. Only hitch was a broken pane of glass replaced within a week.

October 3, 2023
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Reply from Sidey

Thank you for taking the time to leave a review. We appreciate your feedback, and thank you for bringing your experience to our attention as we use all feedback to continually improve our service. We are really pleased you are happy with the final result.

Rated 5 out of 5 stars

The installers were excellent

The installers were excellent. No mess windows installed beautifully and no need to decorate afterwards. Very happy with the work.

October 9, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Great service and product

Good communication, professional service, very tidy and fairly-pr8ced for great quality windows.

October 17, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Efficient

Efficient, professional, friendly service. Highly recommend.

September 25, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Happy customers

We were happy with every step in the process from starting in the showroom through to the installation.
We are delighted with our new door.

September 7, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

I had Windows and a front door fitted…

I had Windows and a front door fitted on a property a few years back and what great service from the fitters! So clean and tidy and was fitted so quick! Highly recommended!

October 16, 2023
Unprompted review
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent from start to finsih

Great comms and visits from reps
Installation team did a great job, were on time, very respectful, and cleared everything up afterwards

October 10, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Mostly good

Mostly good. Your telephone system is poor. Recorded messages not returned. Someone on holiday. Very unimpressive . But job done satisfactorily so that’s the main thing.

October 2, 2023
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Reply from Sidey

Thank you for taking the time to leave a review. We appreciate your feedback, and thank you for bringing your experience to our attention as we use all feedback to continually improve our service. We are really pleased you are happy with the final result.

Rated 4 out of 5 stars

Good customer relations from the first…

Good customer relations from the first time I contacted them. The fitter was particularly pleasant so overall a good experience

September 30, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Sidey - 5 Star Service

I had an incredible experience with Sidey and couldn't be happier with my new energy-efficient window! From start to finish, it was a 5-star service all the way.

The window itself is a game-changer. It's not just beautiful but incredibly energy-efficient, which I know will make a massive difference in my home's comfort and energy bills.

The Sidey team went above and beyond to ensure a smooth installation process. They were punctual and professional, leaving my home spotless after the job.

Plus, their customer service is top-notch. They answered all my questions and ensured I was well informed throughout the process.

If you're in the market for energy-efficient windows and a hassle-free experience, I highly recommend Sidey.

September 7, 2023
Unprompted review
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Composite Door

Very pleased with our composite front door.

August 30, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

SIDEY were very efficient in the…

SIDEY were very efficient in the installation and the new windows and doors are excellent the fitters were friendly and polite. The work was finished to our satisfaction.

September 4, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

JOB DONE

The job was done on time, to time in a calm professional manner. I was pleased, impressed and satisfied with the whole process. There were a couple of minor snags to deal with, but they were handled in the same manner.

August 20, 2023
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Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

‘Happy Customer’

I purchased 5 windows and two doors from Sideys. My decision to use this firm was made without hesitation following a visit to my home from a friendly, extremely knowledgeable sales rep who was able to help me with choices without making me feel pressurised in any way. She was able to talk through doubts I had about changing window/door styles and offered alternatives for me to consider. When I made my decision and decided to order she went through with me clearly about what would happen next with regard invoicing/payment/delivery etc.
My doors/windows were then subsequently delivered on time.
My new doors/windows are even better than I am imagined them to be and neighbours have commented how smart they look! Although I had occasion to again get in touch with the firm re a small scratch on a door window this was dealt with immediately and replaced without any difficulty.
As a single house owner replacing my windows and doors was a big step for me but made easy by the friendly and competent staff from start to finish.

April 12, 2023
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

never a fuss

never a fuss , always helpful

September 4, 2023
Sidey logo

Reply from Sidey

Thank you for your lovely review, we are delighted that you were happy with the products & the service you received. We really appreciate your feedback.

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