Silver Mushroom LtdReviews 

There was a problem with my order but customer services sorted it very quickly and gave me a discount for the inconvenience.

Had a problem with a breakage on delivery. Extremely helpful and effecient in sending the replacement. Great customer service.

Seeing as they removed my last review and still won't refund me my money - I will just keep uploading it.

So where do I even start?!

First off, I made my order on 15th October (3 lanterns), after not receiving my order for 11 days - I had to reach out to them to chase my order. They then told me that one lantern was out of stock and they were waiting for this to come in stock until sending out my order (this wasn't stated on the website and they didn't contact me to inform me of this). Eventually, I said they could send me the two they had in stock and at a later date when the other was to come in stock they could send it me.

2 days later I received my order - one was faulty and I sent an image of this to the customer service team and arranged a return for both lanterns, and cancelled the third which never got delivered. They said they refunded me for the third lantern which they didn't and I had to chase multiple times for them to say they were having issues with klarna. After my 2 lanterns were picked up for return, the courier tried to re-deliver them back to me the next day... what kind of service is this?! So that delayed my refund even further.

Again I had to chase and chase them to ask for me refund, they finally came back to me and said one of the lanterns had broken in the packaging so they would only be refunding me for one. They have been saying I have used unsufficient packaging causing the lantern to break, even though I used the original packaging that they provided me with and the safety packaging? I even went out of my way to purchase fragile tape as their tape got ripped when I opened the parcel. The customer service here is absolutely appalling, after several back and forth emails, they have "offered me a voucher of the sum of the lantern (£72) as a good will gesture". Why on earth would I want a voucher?! Why would I ever purchase from them again after my experience?! I want my money back. After complaining ... again ... they suggested I could give the voucher to a friend if I didn't want it?

It's an absolute joke of a company, how can you blame a customer for a lantern breaking when they use your packaging?!

I have now reported this company to trading standards and if you want an easy, successful purchase never shop here.

I was very patient and nice to the ladies on the phone as I know it's a small business, but they are extremely unproffesional and pass blame to eachother or "have to wait to have a meeting with the boss".

Ordered 2 slanted lanterns from here online. They are very unusual and I must say very reasonably priced compared to other retailers. The customer service is also very good kept me informed throughout.

Will definitely recommend to family and friends

The best home ware company!! I have so much decor and beautiful home ware pieces from silver mushroom, all really high quality and fab delivery!!

Knife set Christmas present for daughter. She loved them. Took a bit longer to deliver, but that was amidst mail strikes and busy Christmas post

Great product.

I’ve ordered from Silver Mushroom twice now, each time orders are packed perfectly and sent out in fab time. Such a good range of beautiful homewares…. My purchases have been for friends but will be ordering for myself ASAP 😄😄👌🏼

Second time ordering from here, my candle holders and knife set are beautiful. Lovely customer service even when I needed to change the delivery address. My bad for inputting it incorrectly. Will absolutely be using again. Thanks guys xx

Ordered a Smeg toaster from the website and was expecting to wait 10 days or so but it arrived in 7

Delivered by DPD and packed really well , the outer box also had a sticker thanking me as the customer .

First time I’ve ordered from Silver Mushroom and I have to say it was faultless

Thank you

Beautiful candle, quick delivery and great communication from the seller. I can’t wait for the next birthday so I can buy again and gift something beautiful for another of my friends 🤩

Order no SML225002

Think seriously before purchasing from this company. I have received a boxed glass candle top which you can hear is broken inside and an extremely wonky basket. The company are insisting on me opening the box to take a picture! I have disabilities and have no-one to cleat up the glass. I also do not want to risk cutting myself. Silver mushroom are refusing to collect or refund the items! I am reporting this as a health & safety issue. They are being absolutely awful

I will be intouch as you have no rights to insist on pictures. You can have the box back and open it yourself. I'm not prepared to take the risk. Get the parcel collected ASAP or I am contacting Consumer Rights which I have advised you of I'm my emails that you have ignored.

The box containing the broken glass is not open! And I'm not opening it

FROM CONSUMER RIGHTS
No, you can't insist on
photo's, buyer has a right
to return for refund, of
course photo's help to
prove the extent of the
damage and if worth
getting it back, or just
refunding without the
need for the buyer to
return, but if they will not
cooperate, then only
option is to ask for return
and refund once examined
NO, SORRY YOU HAVE NOT EXPLAINED THE RETURNS AT ALL.

PLEASE SEND ME A RETURNS LABEL ASAP. I DO NOT HAVE TO PAY TO RETURN FAULTY GOODS. YOU PROBABLY ARE ALREADY AWARE OF THIS ALSO !

I HOPE EVERYONE IS READING ALL OF THIS.

THINK TWICE BEFORE ORDERING FROM THIS COMPANY

Silver Mushroom returns policy below

If goods received have been
damaged in transit, the
customer should contact Silver
Mushroom Ltd within 14 days of
receipt, either by telephone, in
writing or by using the Contact
Page, describing the damage.
The purchase price will be
refunded to the customer on a
pro-rata basis. For example, if
one glass in an order of six is
broken, one sixth of the
purchase price will be
refunded, Orders on this
website are covered by the
United Kingdom Consumer
Rights Act (2015)
The Consumer Rights Act (2015)
allow a cooling off period of 14
from receipt of goods
ed under the legislat

1st time using Silver Mushroom Ltd and was a pleasure, great site and service. Lantern arrived sooner than expected. Many thanks.

They make online shopping as easy as possible, service and delivery was fast, this is my new shopping spot. Thank you

Super helpful when I was having an issue with getting a gift I had ordered for my mom here on time! They went above and beyond, will continue shopping here :)

Further too my previous review, Rebecca got involved and explained the issues they were having. She then kept me updated and ensured the products were delivered safely.
We got there in the end

Thanks

Fast response, friendly staff & very helpful, thank you Gwen😊

A fabulous price and very well packed and fast. Exactly what I was looking for, very good experience Thanks

Avoid! Took payment for items that that didn't have stock of.
They're customer service nmtel number advises you that they're busy and to call back another time and then drops your call.
It took me 3 weeks to get an email response and I'm still waiting for my card to be credited.

Ordered a bedroom light looked amazing had an electrician put it up for us and it wasn't untill we had a bulb in that we noticed that all the glass was cloudy and marked sent phots off to siver mushroom only to be told there is nothing they could do as it had been fitted so disappointed the light cost over £100 and now we have to pay for a replacement light and some one to take it down and fit a different light will not be shopping with this company again.