Silver Mushroom LtdReviews 

462
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

I had been told that there was a 1 - 2 week lead-time, but I'm yet to receive any updates despite chasing, even though the two weeks have now passed!

Rated 5 out of 5 stars

Good looking website and found exactly what we were looking for. Easy to order and item arrived quickly.

Rated 5 out of 5 stars

I ordered four Kilner jars because they were cheaper here than other online retailers. It's always a bit nerve wracking ordering glass products, but, I have to say they all arrived intact. The jars... See more

Company replied

Rated 5 out of 5 stars

Unfortunately it’s increasingly rare to find a company on line like this one, selling tasteful high quality products and providing customer service deserving of the description. I’m talking *real peop... See more

Company details

  1. Home Goods Store

Written by the company

Family run business selling premium quality kitchen and home wares online.


Contact info

4.0

Great

TrustScore 4 out of 5

462 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(462)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If I want to treat myself to something…

If I want to treat myself to something or buy something special for a friend or relative it's my go to shop. Really lovely things and a great variety.

November 7, 2022
Unprompted review
Silver Mushroom Ltd logo

Reply from Silver Mushroom Ltd

Thank you so much for your kind words Jan it really means a lot to us at this time! We really value your custom and hope you continue to shop with us :)

Rated 1 out of 5 stars

Poor customer service

Order placed 30.9.22, was supposed to ship within10-14 days. Reached out via e-mail, twitter, finally phoned after 17 days had passed with no update or shipping confirmation. No reply. Money of course taken straight away. Will now look into raising a case with paypal. Avoid.

October 20, 2022
Unprompted review
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Reply from Silver Mushroom Ltd

Hi Barbara, sorry to hear you've struggled to get hold of us. We did actually reply to your email on Friday 14th of October at 21:17 to inform you of your pending delivery. Please could you check your junk mail folder as this response may have ended up there. We will message you privately to discuss whether you wish to still receive your goods or whether you would prefer a refund and to cancel the order.

Thanks,
Emmie

Rated 5 out of 5 stars

I Bought a SMEG Kettle and Toaster and…

I Bought a SMEG Kettle and Toaster and could not recommend this company enough. Fast delivery and great customer service. Definitely will buy from here again!!

September 7, 2022
Unprompted review
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Reply from Silver Mushroom Ltd

This is great to hear Lucy, thanks for this lovely review. We're glad you like your items!

Rated 5 out of 5 stars

I was a little nervous ordering from…

I was a little nervous ordering from here as I’ve never done so before. I ordered a Smeg toaster and it came in less than a week with free shipping, really well packaged and it’s absolutely perfect! Would definitely order from here again. Really good shopping experience and at the best price I could find!

August 28, 2022
Unprompted review
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Reply from Silver Mushroom Ltd

Thanks for this Laura, we're so glad you had a good experience! :)

Rated 5 out of 5 stars

This company is amazing!

This company is amazing. From the products they sell, to the customer service, to the delivery. So quick and so professional. I have bought several items and shall continue to buy more as and when I need them.

Totally satisfied and would recommend very highly.

August 28, 2022
Unprompted review
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Reply from Silver Mushroom Ltd

Thanks for this lovely review Jennie!

Rated 5 out of 5 stars

Led candle wick

Good product, good price. Prompt delivery

August 25, 2022
Unprompted review
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Reply from Silver Mushroom Ltd

Thanks very much!

Rated 4 out of 5 stars

Great but the delivery was a nightmare

The product is really nice and at a fair price. Very well packaged and protected.

My only issue is that I paid £10 to get it delivered the next day and it was a nightmare. They use DPD. It was days late, promised one day never arrived, no end time provided, then delivered the day after that. That was genuinely frustrating. I would have not paid had I known.

July 30, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service

I ordered 2 items over 4 weeks ago. There were supposed to arrive in 2-3 days. After about a week I emailed to find out where they were. I was told, a few days later, that I would receive a date shortly. I was then provided with tracking details that did not work. I chased about this a few times and was told that the link might be wrong but the items would be delivered. When I still hadn't heard anything, I followed up again and was provided with a date for delivery. On the date, I was told I would be sent a 3 hour slot. This never came and when I chased, I was told that there had been some error with the delivery service. I was then provided with another date and again told that I would receive at delivery slot. That was today (over 4 weeks later) and I never received a text or response to my emails about why this has not been provided. In addition to the inconvenience of not having the items, the wasted time spent chasing the items, I have also wasted 2 days waiting at home (when I needed to be at work). Totally shambolic company and very disappointing service. I am still waiting for the items.

July 21, 2022
Unprompted review
Silver Mushroom Ltd logo

Reply from Silver Mushroom Ltd

Hi Emma,

Firstly may I apologise for everything that has gone wrong with your delivery. I have been made aware of this issue and am working to rectify it.

You may be aware that this item is shipped directly from our supplier as are a handful of our larger furniture items. The information provided to us has been passed on from our supplier and unfortunately has been incorrect (more than once)

I’m so sorry you’ve been so inconvenienced and I completely understand your frustration. Please rest assured that we will make sure this is sorted as fast as we can and I’d also like to make you aware we won’t be delivering in this manner going forward. Having witnessed the issues you’ve faced, we have changed our processes to allow us to ship such items from our own warehouse going forward. I realise this doesn’t help your situation here and now, but want to assure you we don’t take these matters lightly.

Sorry again that you’ve had such a bad experience.

Kindest regards,

Becky

Rated 5 out of 5 stars

Silver Mushroom delivered the product…

Silver Mushroom delivered the product in excellent condition and as described on their webpages. I am thoroughly impressed with them and would highly recommend them both in terms of service and quality of goods. The only thing I would say is that the website could be clearer about delivery charges and options which were not made clear until I was about to make the payment so what I thought was the amount I was spending went up by almost ten pounds (£9.95) once I got to the checkout. This delivery charge is far higher than most online retailers.

July 21, 2022
Unprompted review
Rated 4 out of 5 stars

Great selection of products

Great selection of products and a local business too, which I am always keen to support. Very pleased with the purchased product and price, which was competitive. Delivery took slightly longer than originally estimated but arrived well-packaged and without damage.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Site easy to navigate

Site easy to navigate, you can shop with confidence knowing all items are excellent quality. Ordering us simple and deliveries are quick with excellent packaging.

July 17, 2022
Unprompted review

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