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Simmer Eats Reviews 

12,957
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 7,501 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the meals for their delicious taste, high quality, and variety, often noting they feel fresh and nutritious. Many people appreciate the convenience and time-saving aspect, making healthy eating easy for busy lifestyles. Reviewers frequently highlight the excellent customer service, with staff members often checking in and resolving queries quickly. However, some customers also noted issues with delivery, including damaged packages, missing items, or food left in unsuitable conditions. A few other people also felt that meal quality could be inconsistent, with some finding limited variety, receiving incorrect orders, or encountering foreign objects. Additionally, some reviewers experienced unhelpful customer service when issues arose, such as difficulties changing meal selections or receiving minimal resolution for problems.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the taste, variety, and convenience of... See more

Quality

People report positive experiences with quality, often praising the delicious, flavorful, and filling nature... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising its promptness and convenience,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting helpful and polite... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the service makes their life... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The meals are lovely. Very flavourful and so easy and convenient when me and my partner both work different hours and have different tastes. My only complaint is the recipes tend to be very similar we... See more

Company replied

Rated 5 out of 5 stars

I’ve tried several meal prep companies in the past but simmereats has so far been the best. Only one slight issue which was dealt with very swiftly. I have recommended to several friends and colle... See more

Company replied

Rated 5 out of 5 stars

I’ve only been using Simmer eats for a few weeks but up to now they have been excellent. Good size portioned tasty convenient meals which fits in nicely as I’m getting home later from work . The time... See more

Company replied

Rated 5 out of 5 stars

Delicious meals, really tasty for the macros, and clean too. Excited to try the lean option next. Only suggestion would be for a way to see how much each week will cost before payment. And if orderin... See more

Company replied


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(12,957)

7,401 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely hearty meals made with love…

Lovely hearty meals made with love highly recommend to friends and family.

July 18, 2026
Unprompted review
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Reply from Simmer Eats

We're so happy to hear that you enjoyed our hearty meals! We truly appreciate you recommending us to your friends and family. 🧡

Rated 5 out of 5 stars

These meals taste very nice & are good…

These meals taste very nice & are good for you, the mixtures work very well

July 12, 2026
Unprompted review
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Reply from Simmer Eats

Hi Waheed,
We're so happy to hear you're enjoying the taste and health benefits of our meals, and that the mixtures work well for you! Thanks for your lovely feedback. 🧡

Rated 5 out of 5 stars

Highly recommend them. Haven’t had a bad meal yet.

I was recommended by a friend to try Simmer. Glad I did. I’ve not had a bad meal yet. All very tasty. Decent portion sizes too. Just enough for me. Plus the time saved not having to cook after a busy day at work is a definite bonus. Highly recommend them.

July 18, 2026
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Reply from Simmer Eats

We're so happy to hear your friend recommended us and that you're enjoying our tasty meals and decent portion sizes! It's wonderful that we can save you time after a busy day. 🧡

Rated 5 out of 5 stars

The food tastes great

The food tastes great, like from a restaurant and never tastes like a ready meal. Additionally, the customer service is exceptional and they are quick to reply, especially Samuel.

July 8, 2026
Unprompted review
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Reply from Simmer Eats

We're so happy you find our food tastes great and never like a ready meal! We love to hear our customer service is exceptional and quick to reply. We appreciate your kind words! 🧡

Rated 5 out of 5 stars

Hello Zidane

Hello Zidane, we will be seeing you sooner than you think.

Prends garde au loup qui rôde au clair de lune.

February 18, 2026
Unprompted review
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Reply from Simmer Eats

Thank you John, we appreciate your feedback 🧡

Rated 4 out of 5 stars

Food is delicious

Food is delicious, however not always within £50 bracket for a 12 menu order, price can go as high as £70.

July 12, 2026
Unprompted review
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Reply from Simmer Eats

We're so glad to hear you find our food delicious! We understand your concern regarding the price variation for larger orders and appreciate you bringing this to our attention. 🧡

Rated 5 out of 5 stars

I’ve moved from Gousto for 8 years to…

I’ve moved from Gousto for 8 years to Simmer because I’ve just started a GLP-1 and need less fat and more protein! I am pleasantly surprised by the taste! So great!

July 17, 2026
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Reply from Simmer Eats

We're so happy to hear that you're enjoying the taste of our meals, especially as you transition to a lower fat and higher protein diet! Thanks for your positive feedback.🧡

Rated 5 out of 5 stars

Thoroughly enjoy my meals

Thoroughly enjoy my meals. Very flavourful and filling. I do wish the discounts lasted longer as I think I would struggle with full price every week. For someone who struggles to get their protein in, this is a great way to increase it. Marie in customer service called me after my first 2 deliveries to check in, and she was very polite

July 17, 2026
Unprompted review
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Reply from Simmer Eats

Thank you for the fantastic 5-star review! We're so pleased to hear you're thoroughly enjoying the flavourful and filling meals, and that they're helping you increase your protein intake. We appreciate your feedback regarding the discounts and will certainly take it into consideration. It's wonderful to know that our team, especially Marie, provided such a positive experience.🧡

Rated 5 out of 5 stars

very impressed with meal portions and…

very impressed with meal portions and the flavours it’s like dining out every day. Great customer service even received a phone call of Marie to check on how the meals were going after 2 weeks highly recommend you give it a go

July 17, 2026
Unprompted review
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Reply from Simmer Eats

We're so happy to hear you're impressed with our meal portions and flavours, making every day feel like dining out! It's wonderful that our team could check in and ensure you were enjoying your meals. We appreciate your high recommendation! 🧡

Rated 5 out of 5 stars

The food is very tasty and good quality…

The food is very tasty and good quality every meal is made to high standards and very easy to warm up

July 15, 2026
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Reply from Simmer Eats

We're so happy to hear you find our food tasty and of good quality! We appreciate you noticing the high standards we put into every meal and how easy they are to warm up. 🧡

Rated 4 out of 5 stars

On the whole very nice and tasty

On the whole very nice and tasty. With some of the dishes that contain cauliflower the cauliflower was very tough. Would also like some more vegan dishes.

July 17, 2026
Unprompted review
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Reply from Simmer Eats

We're glad to hear you found our dishes nice and tasty! We appreciate your feedback regarding the texture of the cauliflower and your suggestion for more vegan options. It's definitely on our radar. 🧡

Rated 5 out of 5 stars

I am disabled and unable to cook for…

I am disabled and unable to cook for myself. It has been years since I have had the pleasure of a home cooked meal but now, thanks to Simmer I am able to have tasty and nutritious home cooked meals again. Customer service has been great and Lilly was very personable.
Thank you Simmer for making my life a little easier and more enjoyable. :)

July 12, 2026
Unprompted review
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Reply from Simmer Eats

Hi Marie,
We are so incredibly touched to hear how our meals have brought the pleasure of home cooked food back into your life. Making things easier and more enjoyable for you truly warms our hearts. We're also delighted that our customer service, especially Lilly, made such a positive impression! 🧡

Rated 2 out of 5 stars

Good food, disappointing cancellation process

Had Simmer for 3 weeks. Overall review below. Unfortunately, the cancellation process significantly soured what had otherwise been a positive experience.

Food – 4/5
I was generally impressed by the meals. It was enjoyable trying different dishes, and there were some genuinely excellent ones. The BBQ Brisket was the standout for me and one of the best ready meals I've had.

Price – 2/5
The introductory offers make the service feel reasonably priced, comparable to a premium supermarket convenience meal. However, once those discounts were reduced, I couldn't justify paying £6.50+ per meal. Some dishes were excellent, but others were fairly average (even below average), making the premium difficult to justify over good supermarket alternatives.

Cancellation – 0/5
This completely changed my opinion of the service.

Cancelling my subscription was far more difficult than it should have been. There was no "Manage Subscription" or "Cancel Subscription" option within my account.

After searching, I eventually discovered that the cancellation page link was buried within Simmer's Zendesk help centre, rather than being clearly accessible from the account page. I don't believe a company should require customers to search its help centre to find the option to cancel a subscription.

Even after finding it, the process involved multiple pages, changing button locations, repeated retention prompts and much more prominent options to keep the subscription than to continue cancelling. It created unnecessary friction for what should be a simple process.

It's a shame because I genuinely enjoyed many of the meals. Had cancelling been as straightforward as signing up, this would likely have been a 4-star review instead of a 2-star review.

July 17, 2026
Unprompted review
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Reply from Simmer Eats

Hi Joseph,
Thank you for such a thorough and balanced review, and we're really glad the BBQ Brisket hit the spot! 😊

We're sorry the cancellation process let you down so badly at the end of what sounds like an otherwise positive experience. You've laid out the issues clearly and honestly, the process should be straightforward and accessible, and we hear you that it wasn't. That feedback is going straight to the right people.

We also take your point on pricing post-introductory offer on board, it's useful to hear where the value proposition feels less clear.

We're sorry a 4-star experience ended as a 2-star one because of the cancellation process. That's on us and we appreciate you being so honest about it.
Charlie 🧡

Rated 5 out of 5 stars

Simmer is excellent

Simmer is excellent! Quick, healthy fresh food ready to eat without the hassle of cooking. Would recommend!

July 17, 2026
Unprompted review
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Reply from Simmer Eats

We're so happy you find our food excellent, quick, healthy, and fresh! We appreciate you recommending us. 🧡

Rated 5 out of 5 stars

Useful service

Been using Simmer for a few weeks, finding it really useful so far. Customer service and Marie have been helpful in the experience

July 17, 2026
Unprompted review
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Reply from Simmer Eats

We're so happy you're finding our service useful and appreciate your kind words about our team. We're glad we could be helpful! 🧡

Rated 5 out of 5 stars

The meals are genuinely delicious

The meals are genuinely delicious. I think they've improved their nutirition information reporting in the last couple years to be more accurate, which is great if you're tracking calories and macros.
I love that the menu is varied and full of flavour.
I sometimes have issues with delivery, but Simmer customer service are always super helpful with resolution even though the courier is a third party.
The amount of time and energy I save by subscribing to Simmer Eats is so significant. It's my go-to when I'm going through a busy period but want to stay on top of my nutrition and fitness goals.

July 17, 2026
Unprompted review
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Reply from Simmer Eats

Thank you so much for this wonderful review, it has genuinely made our day! 😊

We're so glad the meals are helping you stay on top of your nutrition and fitness goals during those busy periods, that's exactly what Simmer is here for! And it's really lovely to hear the improvements to our nutrition reporting have been noticed and useful.

We're sorry the occasional delivery hiccup has crept in, but we're really glad the team have been able to sort things out for you each time.

Thank you for being such a brilliant long-term customer ,we'll keep doing everything we can to deserve it! 🧡
Charlie

Rated 5 out of 5 stars

Delicious meals, great on Macros.

Delicious meals, really tasty for the macros, and clean too. Excited to try the lean option next.
Only suggestion would be for a way to see how much each week will cost before payment. And if ordering a large amount a bigger box, not split into two boxes, to save on packaging and ice bags.

July 17, 2026
Unprompted review
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Reply from Simmer Eats

Hi Emma,
We're so glad you're enjoying our delicious and macro friendly meals! It's great to hear you're excited to try our lean options. We appreciate your suggestions regarding seeing the weekly cost before payment and using larger boxes for bigger orders to reduce packaging. We'll definitely take these into consideration as we continue to improve.🧡

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