Simon Miller & Company Reviews 

413
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

Got the house, but last minute pressure tactics over the phone weren't welcome. Red flags in how they sell properties, trying to pry at budget information, etc. A higher sale price means better co... See more

Rated 5 out of 5 stars

I recently purchased a house in July 26; Simon Miller were the seller’s chosen estate agents. As a first-time buyer, I don’t have previous experiences to compare against, however Simon Miller were alw... See more

Rated 5 out of 5 stars

I have dealt with many estate agents over the years and none have measured up to Simon & Miller. Without a doubt the most considerate and supportive agency there is. Particularly the Maidstone branch... See more

Rated 4 out of 5 stars

From first contact with Gemma, Simon's visit, viewings and negotiations through to sales progression with Richard, the team kept us informed all the way. Inevitable frustrations with selling a house... See more

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Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Consultant

Written by the company

Helping people to find their dream homes in Maidstone, Malling & The Weald


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4.1

Great

TrustScore 4 out of 5

413 reviews

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4.1

All reviews

(413)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great work in pressured circumstances!

It was a tricky start to the process, our first set of buyers were not the most proactive and the lady at SM who initially dealt with our matter was not as proactive either. However, after our first buyers pulled out Kelly was very quick to pick things up and, knowing our purchaser was placing a lot of pressure on completing quickly, as well as the added pressure of our mortgage deadline, Kelly swiftly secured a second buyer. Matters vastly improved when Kelly took over! She was on the ball, and very proactive, chasing up our buyers, their buyers, the various solicitors in the chain and also helping me chase our managing agents/developer for information. I would not hesitate to recommend Kelly at SM. She did an amazing job getting everything in place before the deadline. Shoutout to Tony as well who I know was diligently working away in the background for us as well, and whenever Kelly wasn't available he would be there to do whatever needed to be done. Both of them are clearly very knowledgeable and experienced - a great team. Thank you so much!

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Happy client

We have been extremely pleased with all aspects dealing with Simon Miller, Andrew Kelly and all the staff were very helpful with the sale of our house. They arranged lots of viewings and made every effort to make sure our sale went as smoothly as possible. Would highly recommend them.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Simon Miller 10/10

Fantastic experience with Andrew & all Simon Miller staff that I dealt with. Professional, Polite & prompt. Always prepared to go that bit further, which makes a huge difference when selling a property. All stressful situations were avoided thanks to there outstanding work ethic, can not recommend them highly enough. Great team.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Simon Miller.. just amazing!

Simon Miller were amazing at handling a fast and difficult purchase for me. Kelly Smith handled everything very professionally and efficiently. I can't fault the team there at all!

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Was very pleased with my experience…

Was very pleased with my experience with Simon Miller Estate Agents.
On meeting Jeremy Bancroft at the property he came across very professional, very polite & explained every step of the process of selling the property. Also would like to mention Wasim Amir & Gemma Reynolds who would contact me with regards to property of any developments in the process of the sale if Jeremy was not available. Once again both very polite & professional.
Very grateful for all they done, would definitely recommend their services.

August 26, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Simon Miller were excellent, always there when we contacted them and went out of their way to make our purchase go as smoothly as possible! Thank you!

September 2, 2022
Unprompted review
Rated 1 out of 5 stars

Never again!

Having bought and sold many times over the years, I can honestly say this (we dealt with Andrew at the Larkfield branch) has been the worst experience of any estate agent I have ever dealt with (and there have been many brilliant ones!). My advice would be to take the sales pitch to get the instruction with a (massive) pinch of salt - so much of the service described wasn't subsequently delivered. And, if you are making offers on properties through them, be very wary as they openly share the names, contact details, budget and offers made (in my experience going back three years!), as part of getting people to market properties with them (and yes, I have the evidence and am sharing it with the ICO). Never again!

August 27, 2022
Unprompted review
Simon Miller & Company logo

Reply from Simon Miller & Company

Firstly, we would like to congratulate you on a successful exchange of contracts.
We are sorry that the service provided by Andrew and his team did not meet with your approval as we pride ourselves on providing exceptional service for buyers and sellers alike. This is reflected in the high volume of 5 star reviews we receive.
It is regrettable that despite Andrew's regular updates throughout the sales process, it is clear from your comments that you are unwilling to recognise his efforts.
We do hope you will be happy in your new home.

Rated 5 out of 5 stars

5* Service from Kelly and the Larkfield Team

We would highly recommend the Larkfield team, in particular Kelly and Tony, to anyone looking to sell or buy a home.

From our first meeting with Tony we were sure that we would sell our home through Simon Miller, he is a very down to earth guy who we could tell had a wealth of knowledge of the area. Our home is on a very popular estate and we had a buyer secured within a couple of weeks. The team then worked tirelessly to find us a property which ticked all of our boxes and trust me there were many! After viewing around 4 different properties, they struck gold, finding us a perfect family home before it had even gone live on the market! We put in an offer and it was quickly accepted.

Unfortunately our original buyers pulled out but the team were quick to get our house back out there on the market and it was sold again in 2 weeks, they even managed to ensure our purchase didn't fall through which we will be forever grateful for.

It was then a gruelling 4/5 months for all involved but especially Kelly, having to deal with an incompetent solicitor. Kelly spent hours of her time emailing, calling, trying to ensure that nothing fell through and that progress could be made. It was a long and stressful journey for us but ultimately I do feel it could've been 10x worse had it not been for the work and service that Kelly and the Larkfield team provided.

We are happy and settled in our new home and it is all thanks to Simon Miller, thanks a million.

Lucy, Andy and Zachary.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Having recently returned from overseas

Having recently returned from overseas, i have to say i was completely out of touch with current processes and procedures associated with purchasing a house, added to this had to jump through various hoops for money laundering processes for overseas money.
And this is where i must thank Jeremy, Wasim, Gemma and the rest of the team at Simon Miller for not only their expertise, but the ability to go that extra mile to make it all happen for me.
Without question i would unreservedly recommend this team to anyone who wishes to have a stress free sale or purchase.
So all it leaves me to say is thank you guys and every success for the future.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

The Best Estate agent Team

If you read this and need an Estate agent don't look anywhere else and waste time!SIMON MILLER TEAM is your answer!It was great to work with Wasim and Libby.Very professional, friendly,polite and helpful people!I have met Wasim to valuate my property!After the conversation we had He totally won my trust and I cancelled the other 3 Estate agent valuations I had booked before to compare!So lovely,charming and pleasant to communicate with!My goals were a good price and a quick sale(I didn't want to drag it for 8 months and ruin my summer)Wasim promised me this and didn't disappoint!We sold for Much more than the asking price and within 2 months!I couldn't be any happier!!!
Thank You Wasim and Libby!

June 17, 2022
Unprompted review
Rated 4 out of 5 stars

Great Estate Agent team

The Maidstone team at Simon Miller were great in helping us with our recent house move to our dream home.

The main thing that stood out was the seamless transition between the team. This included the first valuation with Simon, then Paige and Elliot viewing our property so they’d be well positioned to market our house for prospective buyers, Wasim taking over the negotiation and day to day management of the process, followed by Liberty-Mai and Gemma handling the communication with our vendors/purchasers.

We ended up selling and buying with Simon Miller as the Estate Agent on both sides and confident they managed to get a fair price for all parties involved.

With so many moving parts we felt they did a great job in overseeing everything to a positive conclusion and were crucial in getting the exchange of contracts sorted within a tight deadline.

We would happily recommend the team!

June 14, 2022
Unprompted review
Rated 4 out of 5 stars

Property sold at asking price and on time.

My experience selling with them was that they were very good up to and during the sale date. Very efficient, prompt, and responsive. They sold the property on the sales day which is exactly what we wanted. We sold at asking price.

They did allow non-progressable people to view the property, even those that weren't even on the market.

Thought the sales progression was average at best. The online Property Portal is still out of date, even the day prior to completion it shows that only 50% of the sales process is completed, and that contract submissions are outstanding. But we got there in the end.

Team are all friendly and helpful.

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE PROVIDED

We previously were going to sell but had to pull out so our house details were already with Simon Miller. One year later we saw a house on the market with Simon Miller. We viewed and then very next day Wasim came to us and we re-signed a new contract. Half an hour later, a couple came to view and put in an offer for the full asking price.

Throughout our dealings with Simon Miller, I can honestly say that ALL staff I spoke to or met were professional, helpful, friendly and efficient. They kept us up to date with the progress, often ahead of our solicitors, and guided us through the process.

I would have no hesitation in recommending Simon Miller as the service they provide is excellent.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Wasim and team ( elliot

Wasim and team ( elliot, paige, Jeremy,
gemma) exceeded all expectations and even sold my property for more then what the other agents valued it at.

Fantastic marketing and excellent communication throughout.

My property went under offer in 3 days! And exchanged in 4 weeks.

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

I have to say from the outset that…

I have to say from the outset that Sandra in the lettings team was absolutely brilliant, showing me around and dealing with the negotiations. However, Dipika and Lyndsey in the property management team have been unprofessional and unsupportive of us the tenants in our home. We have had ongoing issues from the beginning of our tenancy and nothing is ever chased up, phone calls are not returned and we really are not looked after at all. Our landlord insists on doing the maintenance himself when he clearly has no time and unfortunately only lives 2 doors down from us. The agency do not check in on us or see how things are progressing. We signed a new lease on the understanding that issues would be resolved but have had to push everything along - and still no resolution - avoid properties managed by Simon Millar

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service at all times from…

Excellent service at all times from Wasim & his team. Wasim has found us the house of our dreams. We were quite specific with our new home requirements & he nailed it perfectly. Good communication with our solicitor at all times. We'll done!

April 27, 2022
Unprompted review

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