I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the... See more
Company replied
Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 h... See more
Company replied
I purchased a Simple Human illuminated magnifying mirror last August 2025. Recently, it had stopped charging and working. Therefore I contacted Customer Services via email and they immediately respond... See more
Company details
Written by the company
We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.
Contact info
Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, United Kingdom
- 01491875974
- support@simplehuman.co.uk
- www.simplehuman.co.uk
4.6
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product and after service
Product and after service has been great, would highly recommend the trio wall mount pump
June 1, 2026
Unprompted review
Reply from Simplehuman UK
Hello!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
-Simplehuman
just a problem with my squeegee
Everything went well. I was able to speak with competent, professional, and friendly people who were able to answer all my questions.
May 28, 2026
Unprompted review
Reply from Simplehuman UK
Hi Christian,
Thanks a lot for your lovely review! We really appreciate you taking the time to share your experience.
We’re so happy we could sort this issue out for you.
If you need any further support in the future please don't hesitate to reach out!
~Simplehuman
Great after sales support
The plastic hinge on our 8 year old double bin snapped. I contacted Customer Services and was delighted to be informed that there was a 10 year warranty on the bin. Within three days of my initial enquiry, a new replacement bin was delivered. The customer service was outstanding!
May 30, 2026
Unprompted review
Reply from Simplehuman UK
Hello Meryl,
Thank you for your review.
We’re delighted to hear our team were able to help with your warranty claim and get your replacement sorted quickly. We’ll be sure to share your kind words.
-Simplehuman
Broken product
A product was broken and I got a new product. Good and fast service
May 29, 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your kind feedback!
We’re delighted to hear you were happy with the quick response and service from our team.
-Simplehuman
Highly professional customer service…
Highly professional customer service representatives were very friendly and resolved issues quickly.Thank you so much
May 28, 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your kind feedback!
We’re delighted to hear you were happy with the quick response and service from our team.
-Simplehuman
Amazing customer service support from…
Amazing customer service support from the simplehuman company! Thank you
May 28, 2026
Unprompted review
Reply from Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
Amazing and seamless customer service
Amazing and seamless customer service. :)
May 30, 2026
Unprompted review
Reply from Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
Great service with fault
I have a trio sensor mirror. After 3 years there was a fault. Following a very simple process, my replacement mirror was delivered 4 days later. Make sure you hang onto your receipt! I love this mirror, it is an investment, but a worthy one - you wont regret it!
May 25, 2026
Unprompted review
Reply from Simplehuman UK
Hello Penny,
Thank you for your lovely review.
We’re really pleased we could get your replacement sorted so quickly under warranty. It’s great to hear you’re happy with the service.
-Simplehuman
Phoebe Was efficient and empathetic
Phoebe Was efficient and empathetic
Resolved query timely
May 29, 2026
Unprompted review
Reply from Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
The product truly comes with great warranty and customer service.
Although we initially had to wait a little while for a response from customer service (within a week), everything was handled very quickly afterwards. We have a rectangular pedal bin (58L Recycler) from 2019 where the lid no longer opened properly because a part of the opening and closing mechanism was broken. We wanted to replace this part, but unfortunately it had not been available for quite some time and was also out of stock.
To our surprise, we were offered a replacement pedal bin instead. Really great service! The product is already on its way and we are very much looking forward to receiving it.
We were already very satisfied with the pedal bin itself, but now we are even more pleased with the customer service and the warranty provided with the product.
May 28, 2026
Unprompted review
Reply from Simplehuman UK
Thank you for sharing your experience. We’re delighted we could assist you under your warranty period and get a replacement to you so quickly. Your kind feedback means a lot to our team.
-Simplehuman
Very satisfied with the customerservice
Very satisfied with the customer service from Simplehuman. After reporting an issue with my product — which I purchased more than 6 years ago — I quickly received a friendly, professional, and customer-focused response. Once I provided the requested information, a replacement product was immediately arranged under warranty.
I truly appreciate how smoothly and efficiently this issue was handled. The communication was clear throughout the entire process, and I quickly received confirmation regarding shipment and delivery details.
It is great to see a company that genuinely stands behind its products and warranty, even many years after purchase. Excellent support and service — highly recommended!
May 27, 2026
Unprompted review
Reply from Simplehuman UK
Hi Klant,
Thank you for your lovely feedback! We’re so pleased to hear you found our customer service fast and easy to deal with and we were able to resolve the issue with your Simplehuman product.
If you need any support in the future please don't hesitate to contact us.
-Simplehuman
Excellent service.
I am writing to share my sincere appreciation for the excellent service i received today from Laarni Nacorda.She respond the issue in half an hour.
May 26, 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for taking the time to leave us a review.
We’re delighted Laarni could help quickly and smoothly.
We will pass your comments onto her!
-Simplehuman
Exceptional Customer Service
I’ve always had great customer service from Simplehuman and my most recent experience with them has also been excellent. It was easy to contact them and quite straightforward to have my concern resolved. The person helping me was also very friendly and you can see they care about their customers. Thank you!
May 26, 2026
Unprompted review
Reply from Simplehuman UK
Thank you so much for your kind words and thoughtful feedback Yaz. We’re delighted to hear you’re happy with the service provided by our team.
-Simplehuman
Hannah and Larrni
Hannah and Larrni, have been kind and outstandingly Highly Efficient in dealing with my problem on the 22/5/26
Helena Hurhangee
May 22, 2026
Unprompted review
Reply from Simplehuman UK
It’s wonderful to hear from customers who’ve had a positive experience with our support team. Thank you for taking the time to share your feedback, we will pass your kind comments onto Hannah and Laarni.
If you ever need assistance in the future, please don’t hesitate to reach out.
-Simplehuman
Very efficient response from Laarni in…
Very efficient response from Laarni in the customer service team - and on a bank holiday too, not essential but handy. Thanks again.
May 25, 2026
Unprompted review
Reply from Simplehuman UK
Hello Chris,
Thank you for taking the time to leave us a review.
We’re delighted Laarni could help quickly and smoothly.
We will pass your comments onto her!
-Simplehuman
Very helpful with quick service and a…
Very helpful with quick service and a outcome I am happy with , thank you
May 22, 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your lovely review Christina! We’re glad we could help and that you were happy with both the speed and level of service from our team.
-Simplehuman
Great products
Great products, I bought a bin myself after seeing my brother's one and liking the design and utility. I got in touch about Warranty, process, it was straight forward, simple and customer friendly. I'm very pleased with the aftercare and will definitely be a repeat customer.
May 22, 2026
Unprompted review
Reply from Simplehuman UK
Hello!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
-Simplehuman
Excellent customer service and quality…
Excellent customer service and quality product very happy.
May 23, 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your review Sarah!
We’re glad to hear you’ve had a positive experience with our team.
-Simplehuman
I have a kitchen roll holder from…
I have a kitchen roll holder from simplehuman uk, I misplaced the stopper for the end of it, I emailed them asking to purchase another one , they replied to confirm which part it was and sent it to me for free.
Amazing product and fantastic customer service , highly recommended and will definitely use them again 5⭐️
May 22, 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your review Maria!
We’re so pleased to hear our customer service team were able to resolve the issue quickly and get everything sorted for you.
-Simplehuman
Superhuman 🤩🤩🤩
I called up asking a question regarding food waste bags and I was given excellent advice and delivery was organised.
I have always experienced 1st class customer service from Simplehuman.
The product is simple the best.
🌸🌸🌸
May 21, 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
If you ever need any further support please do let us know!
-Simplehuman
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