Simplelifehomes Reviews 

2,120
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond expectations. Many people appreciate the quick response times and efficient handling of queries, making the overall process smooth and stress-free. Reviewers also enjoy the modern new-build homes and desirable locations, noting prompt resolution of issues. However, some customers noted significant delays in repair requests, with issues sometimes taking months to resolve or remaining unaddressed. A few other people also felt that communication was inconsistent, experiencing long phone waiting times and unreturned calls, alongside concerns about tenant management and antisocial behavior.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising individuals for their... See more

Service

Consumers find service to be ambiguous, with many reporting extremely disappointing experiences, particularly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant frustration over... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting significant delays... See more

Location

Users describe ambiguous interactions with location, with some reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Amber has been so helpful and speedy with our requests and application. Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered q... See more

Company replied

Rated 5 out of 5 stars

Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Housing Complex
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Developer
  6. Short Term Apartment Rental Agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(2,120)

506 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Done the application online James and…

Done the application online James and rang and now have the viewing all booked just last few bits to do so fingers crossed it all works out

May 6, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your review, Kayla. We're thrilled to hear that James was able to support you through the process.

Rated 5 out of 5 stars

Niamh was fantastic

Niamh was fantastic, very informative & really helped me throughout the process. Very happy with the service!

May 5, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely review, Alison!

Rated 5 out of 5 stars

Emma from Simple Life Homes provided me…

Emma from Simple Life Homes provided me with the best possible service and was so easy to speak to. I was blown away by the level of professionalism and expertise. She really went above and beyond, I would highly recommend.

March 27, 2026
Unprompted review
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Reply from Simplelifehomes

We're delighted to hear this! We'll be sure to pass your lovely feedback to Emma. Thank you for your review, Destiny.

Rated 5 out of 5 stars

Helpful and patient throughout

Emma was thorough and helpful throughout. She was patient in helping me to understand the necessary processes and I was very satisfied with the service all round.

March 25, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! Thank you so much for your review, Chloe.

Rated 5 out of 5 stars

James has been brilliant.

James has been brilliant, really helped with organising my move in July.

May 6, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear. Thank you for taking the time to leave a review, Ollie.

Rated 5 out of 5 stars

Spoke to James

Spoke to James, polite, concise and professional, couldnt have been easier, very helpful, thank you James.

May 6, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely review, Stephen.

Rated 5 out of 5 stars

I had a great experience with Emma at…

I had a great experience with Emma at Simple Life Homes. She was friendly, helpful, and made everything really easy from start to finish. Nothing was too much trouble, and she always took the time to answer my questions.
You can tell she genuinely cares about her customers she’s a real asset to the team. Highly recommend.

April 28, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share your experience. We are delighted to hear that Emma provided such friendly, helpful, and attentive support throughout your journey with Simple Life Homes.

It is particularly rewarding to know that she made the process straightforward and took the time to address all of your questions. We strive to deliver a high standard of customer care, and your feedback highlights this perfectly.

We greatly appreciate your recommendation and will ensure your kind comments are shared with Emma. Thank you again for your review.

Rated 5 out of 5 stars

Very happy with my experience with…

Very happy with my experience with Simple life homes especially with Emma she was very helpful getting back to me! Very quick with responses! would recommend!

April 22, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your positive feedback. We are delighted to hear that you had a very good experience with Simple Life Homes and that Emma was able to provide helpful and responsive support throughout.

Rated 5 out of 5 stars

Way faster than expected!

Moving house can be a headache, but Simple Life has made it surprisingly easy. The application was very intuitive, and the turnaround was way quicker than I thought it would be. James was great to deal with and managed to get us a viewing slot that actually worked for us, rather than making us jump through hoops. Really impressed with the service so far!

May 5, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your fantastic feedback. We’re so pleased to hear that your experience with Simple Life has made the moving process feel easier and more straightforward.

We really appreciate you taking the time to share your experience and are delighted you’re so impressed with the service so far.

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience interacting with them. James at simple life homes was very cordial and professional. Nicest experience by far.

May 5, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your kind feedback. We're delighted to hear you had such a positive experience.

We really appreciate you taking the time to share your experience with Simple Life Homes.

Rated 5 out of 5 stars

James was very helpful and informative…

James was very helpful and informative and no problem helping us out with our issue he actually said to us if you have issues I'm just a phone call away and I'll do my best to resolve whatever issue your experiencing thank you again James five stars to you.

May 5, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely feedback. We're so pleased to hear that James was helpful, informative, and reassuring in supporting you with your issue.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

James has made the start of my rental…

James has made the start of my rental search so much smoother. He’s been incredibly responsive and professional while guiding me through the application. Really grateful for his support during this process and would happily recommend him to others.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your kind feedback. We're so pleased to hear that James has made the start of your rental search smooth and stress-free.

We’re grateful for your recommendation and look forward to continuing to support you throughout the rest of your journey.

Rated 5 out of 5 stars

Very quick at getting back to you after…

Very quick at getting back to you after applying already moved to holding my plot in space of a few days.. James was the gent who helped me along the process cannot wait to move in with them.

May 5, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your wonderful feedback. We're delighted to hear how quickly everything progressed for you and that the process has been smooth so far.

Congratulations on securing your new home!

Rated 5 out of 5 stars

Great service

I spoke to Amber to arrange my viewing, she arranged it very quickly with no fuss. Amber was really helpful and friendly, and has also checked in since to see how it went. A gentleman named Callum showed us around the property and answered any questions I had.
Everyone I’ve dealt with so far has been excellent.

April 28, 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you so much for your kind words. We're really pleased to hear that Amber was able to arrange your viewing quickly and that she made the process easy and stress-free for you.

We’ll also pass on your feedback to Callum, he’ll be glad to hear that you found the viewing informative and that all your questions were answered.

We truly appreciate your feedback and are glad you’ve had such a positive experience with the team so far.

Rated 5 out of 5 stars

We’ve now lived in this home for a…

We’ve now lived in this home for a year, and it has truly been a wonderful experience. From the beginning, everything has felt simple, comfortable, and easy—exactly what you hope for in a place you call home.

The house itself has been a joy to live in. It’s well-kept, peaceful, and has given us a real sense of stability and happiness over the past year. We’ve been able to settle into a routine and enjoy a simple, relaxed way of living here, which we really value.

Simple life has also been great—approachable, responsive, and respectful. Any questions or small issues have always been handled quickly, which has made a big difference in how comfortable we feel.

Overall, we genuinely love living here and feel very lucky to have found this home. It’s been a positive experience all around, and we look forward to continuing our time here.

May 2, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share such thoughtful feedback, we’re so pleased to hear how positive your experience has been over the past year.

We’re really glad our team has been able to support you along the way and respond quickly whenever needed. it makes all the difference.

It means a lot to hear how much you enjoy living here, and we’re grateful to have you with us. We look forward to continuing to make your experience just as positive moving forward!

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