Simplelifehomes Reviews 

2,120
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond expectations. Many people appreciate the quick response times and efficient handling of queries, making the overall process smooth and stress-free. Reviewers also enjoy the modern new-build homes and desirable locations, noting prompt resolution of issues. However, some customers noted significant delays in repair requests, with issues sometimes taking months to resolve or remaining unaddressed. A few other people also felt that communication was inconsistent, experiencing long phone waiting times and unreturned calls, alongside concerns about tenant management and antisocial behavior.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising individuals for their... See more

Service

Consumers find service to be ambiguous, with many reporting extremely disappointing experiences, particularly... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant frustration over... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting significant delays... See more

Location

Users describe ambiguous interactions with location, with some reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these tw... See more

Company replied

Rated 5 out of 5 stars

The company is very straight forward and smooth. Everyone in the team is super polite and helpful, however for me James stood out, he’s super energetic, polite and helpful. Nothing feels too much to r... See more

Company replied

Rated 5 out of 5 stars

Amber has been so helpful and speedy with our requests and application. Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered q... See more

Company replied

Rated 5 out of 5 stars

Amber is incredible! From our very first interaction, right up until we were ready to be handed over to the next stage of our application, she listened to all of my worries and concerns, communicated... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Housing Complex
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Developer
  6. Short Term Apartment Rental Agency

Written by the company

Simple Life offers beautifully finished new homes to rent and aims to offer residents total peace of mind. With support from housebuilding partners, the government and investment, Simple Life is providing a higher standard home and service within the rental market. In previous years, people looking to rent have had a limited choice of high standard homes teamed with a professional service and long term options, particularly when looking to rent a house. Simple Life provide the perfect solution outside of city centres with close links to everything residents need for work, leisure and relaxation. Catering for all life stages, Simple Life has one bedroom apartments to five bedroom family homes, residents can rest assured that the modern properties are designed to suit their lifestyle, helping them enjoy the ultimate in flexibility and freedom.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(2,120)

507 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking a viewing

Called up to book a viewing and assistance from James, was so clear, easy and straightforward

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for your feedback, Charmaine.

Rated 5 out of 5 stars

James was incredibly helpful in finding…



James was incredibly helpful in finding us a rental property and guiding us through the initial application. He was responsive, professional, and made the whole process much easier. We appreciated his support and would happily recommend him to others.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for your lovely feedback! We’re so pleased to hear that James was able to support you throughout your search and make the application process feel straightforward and stress-free.

We really appreciate your recommendation and wish you all the best in your new home, please don’t hesitate to reach out if you need anything further!

Rated 5 out of 5 stars

Spoke with James today who was kind and…

Spoke with James today who was kind and considerate on the call. He also provided enough information to assist me in my search.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear. Thank you for taking the time to leave a review, Richard.

Rated 5 out of 5 stars

Hilton Park

My new home is beautiful and everything we expected. All staff i dealt with were very nice and helpful and nothing was to much trouble.

April 24, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear. Thank you so much for sharing your experience, Anna.

Rated 5 out of 5 stars

House application

Just applied to rent a house in Middlesbrough and the application process was smooth and straightforward.
Huge thanks to Amber Roban for her valuable help and quick responses to all my queries.

April 29, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for your review, Ahmed!

Rated 5 out of 5 stars

From the moment I first made contact…

From the moment I first made contact everyone and everything was professional and also friendly. Communication brilliant and the property is just perfect for our needs.
Well done all!

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much for your review, Darren! We're delighted to hear this. All the best in your new home.

Rated 4 out of 5 stars

Great staff, not so great wait times

Whenever I ring James is always so helpful and answers the phone quickly. When we met with Imogen at the property she was amazing too. Looking forward to renting with simple life because of these two!

My only downside is that you have to go through enquiries line to get information otherwise you’re on hold for over an hour.

May 1, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to leave a review, Dana! We appreciate your honest feedback. We're dealing with a high volume of enquiries but we will work on reducing the wait time for customers.

Rated 5 out of 5 stars

Outstanding service

Really nice chat with Charlotte on the phone really helpful advising for listings narrowed down a few good options i’m interested in pursuing.

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is great to hear! Thanks for your review, Sam.

Rated 5 out of 5 stars

We are at the start of out simpleLife journey We are just at the start of our simple…

We are just at the start of our simple life journey and so far James has been superb , he has been quick to respond and help us with everything we have needed help with , we are extremely grateful to him and the rest of the team
So far for such a quick response and so much help
Thank you James

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for taking the time to leave a review, Pamela.

Rated 5 out of 5 stars

Great application process!

5/5, answered all my questions, Amber was very understanding and patient during my application process.

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you so much, Calvin! This is great to hear.

Rated 5 out of 5 stars

Amber was great! Thanks for everything

I’ve had the pleasure to work with Amber on our letting journey, and could not have asked for a better contact. She’s been brilliant at getting back to me (she responded so fast to all my emails, as if I was the only person she was dealing with), always very polite, and going the extra mile to help out.
Thank you! You’ve made a tedious process much more enjoyable!

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! We'll be sure to pass on your kind words to Amber.

Rated 5 out of 5 stars

I spoke to James who was extremely…

I spoke to James who was extremely helpful, friendly and was able to deal with my enquiry there and then. So far our experience with simple life homes has been great.

April 29, 2026
Unprompted review
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Reply from Simplelifehomes

Thank you for taking the time to share your experience, Brit! We're delighted to hear this.

Rated 5 out of 5 stars

Matthew recently visited my property to…

Matthew recently visited my property to do an inspection he was amazing went above and beyond to answer all my questions. And if he’s ever passing by and sees me outside always checks to see if everything is ok.

April 28, 2026
Unprompted review
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Reply from Simplelifehomes

This is wonderful to hear! Thank you for leaving a review.

Rated 5 out of 5 stars

I spoke to someone called James today…

I spoke to someone called James today about some problems we were having and he managed to get it sorted for us in no time at all, very helpful and very polite.

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you for taking the time to leave a review, Billy!

Rated 5 out of 5 stars

Great experience so far

I have only just started my journey with simple Life but I am really grateful for all the help and advice I have received so far. When I phoned up with an enquiry for a viewing I spoke to a guy called James, who listened to my questions and sorted all of my worries in a couple minutes. Thank you so much James

April 30, 2026
Unprompted review
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Reply from Simplelifehomes

This is fantastic to hear! Thank you so much for taking the time to share your experience.

Rated 5 out of 5 stars

James was very helpful and quick with…

James was very helpful and quick with helping me move things along quickly and smoothly, he answered all my questions within a timely manner. Great customer service from James

April 28, 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you for taking the time to leave a review. We're delighted to hear this!

Rated 4 out of 5 stars

Choosing a home

Just finished having our ID checks completed and we'll be waiting on our move in date. Really looking forward to moving into this home it's beautiful. A Big BIG thank you to Rachel who showed me around the homes, she's been absolutely brilliant and she's helped us so much with all the questions I have asked.. staff on the other end of the phones were lovely and helpful, would have been 5 stars but the waiting time on the phone is so so long and the app needs more work.. good experience up to yet though

April 29, 2026
Unprompted review
Simplelifehomes logo

Reply from Simplelifehomes

Thank you so much for taking the time to leave a review, Maxine. We'll be sure to pass your feedback onto Rachel.
We value your honest feedback about the wait time and app and will look to improve these moving forward.
Wishing you all the best in your new home!

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