Simplelifehomes Reviews 

AVOID AVOID AVOID!!!!!!

We looked at the website to find a house to rent. From the pictures we was really impressed, when we went for a viewing there were jobs that needed doing for the move in date which they agreed too. We had to chase them for EVERYTHING! When we arrived at the Telford site (Trench) we were met by 3 strangers who said they were contractor but with no ID! They were drilling and there was mess EVERYWHERE! Eventually Brogan turned up with missing keys and an attitude, asking for our passports and to sign even though she could see we was really unhappy and distressed! There were problems all over the house! The contracters even cracked the cupboard holding the dishwasher! We then called the manger rosamira roslan who was about as useful as a jelly fish! We politely asked to view another property as this one was not fit for purpose but she kept saying she can’t help us with an attitude! She was the worse person I’ve spoke to on the phone! She even laughed about a 1 year old baby being unsettled waiting around for hours! Eventually we decided to ask for a deposit back and leave which has led us to have no home and be on a mattress in my partners sisters house! Please listen to me and don’t get caught! They don’t pay deposits back either when you leave

I am extremely dissatisfied with the lack of communication and the misleading information provided in the company’s FAQs. It has now been over two weeks, and despite repeated efforts on my part to make contact, I have received no meaningful updates.

The only communication has come from me calling your team, each time being told that someone will be in touch within 48 hours. Unfortunately, this has not happened, and the same cycle continues without resolution.

In addition, my money is still being withheld without clear explanation, which is unacceptable.

I've got a property currently on reserve. Communication has been extremely poor. I phoned to be told due to adverse credit we won't be accepted. I'm making regular payments towards my debts which I can prove, but in the 14 years I've been private renting I've always paid my rent and priority bills on time and in full regardless of my personal circumstance at the time. I've got a business owner as my guarantor, a glowing reference from my landlord, offered to pay 6 months rent upfront and sent proof of rent payments dating back from 2020 (can go back further). None of this is being looked into or considered although it states on the websites FAQS ' If you’re concerned about your credit history, don’t hesitate to reach out. We’ll be happy to discuss the best options available to you, like arranging for a guarantor'. This shouldn't be offered to potential tenants if this is not an option even being considered. I feel like I'm being punished when times got tough a few years back. Although communication has been poor and I've been the one to have to phone to chase for updates, the lady on the phone has been fantastic and is currently putting this forward to a manager.

REPLY TO SIMPLELIFE: Thanks for your prompt reply on your reviews. Im so sad this isn't the case with my referencing emails.My guarantor hasn't been contacted. By your reply of earning 36x the monthly rent, they would be perfect. I'm being fobbed off . No it wasn't explained, like I said your website states something completely different to the actual process. Extremely disappointing. Now what happens with my reservation fee?

21% 1 star reviews at the time of writing tells you a lot. Where should I start. We first reported the water pressure issue on the bathroom shower in the first week of moving in circa March 2025. Yes, March 2025. This was listed on simple life maintenance portal as directed. I heard nothing as usual, so emailed them 18.03.25. You guessed it, no response. I finally got a response after replying to an email they sent telling me that they are raising the rent on 10.02.26, nearly a year after first reporting. They finally sent a plumber around in late March 2026 who confirmed the pressure issue on poor due to a faulty electric shower. They said they can’t fix it as they do not carry spare shower parts. They will report back to management who will be in contact, yeah right. I left it a couple of weeks and contacted simple life. This time they did get back to me on the 13.04.26 stating I will need to phone Mira myself and sort it out. Great. But…Under Section 11 of the Landlord and Tenant Act 1985, landlords must keep installations for water, electricity, and sanitation in safe, working order. These repair responsibilities can't be removed by anything your tenancy agreement says. Also, the landlord isn't allowed to pass on the cost of any repair work to you which is their responsibility……Please simple life, repair the faulty shower…………..After reading the reply I would like to add that I have email proof of the first report of this issue, as stated in the original post March 25, and not Feb 26. Please be open and honest with your responses Simple Life……..Simple Life has asked for their response to my email dated 18.03.25 in the reply. They’ve got me; I would love to, but as I stated in my original post ‘Simple Life do not respond at all’. I will send my original email to Joe you did did respond last week to sort my water pressure out. That was fixed today 11.05.26, 14months after reporting.

Amber Roban made the application process incredibly speedy and relaxing. We felt very assured that all of our questions regarding the property were answered.

Absolutely fantastic, Amber Roban has been amazing. Clear, precise communication and very helpful.

I'm really trying my best to arrange a viewing, but it seems to be impossible. I've tried emailing (I only received an application form) and calling (no one ever answers). What else should I do?

I arranged my initial viewing for the property with Amber. I viewed the property with Ben and he was extremely helpful and informative and all round just a really nice guy!! Amber took my application over again and assisted me with all of my questions and gave clear and concise answers. She responded to my emails at amazing speed and again is just all round absolutely lovely!!

I cannot recommend simple life enough and if you have the pleasure of being assisted by Amber or Ben, you are absolutely in safe hands!

Amber has been so helpful and speedy with our requests and application.
Providing a virtual tour was excellent and very helpful when we couldn't make the open day. All questions have been answered quickly. Having to manage a very quick relocation from South to the North is already stressful enough, I'm pleased to say Amber has taken a weight of my mind and made this part of the process very easy. Thank you!!

Post exit experience was absolutly awful, the dipidations part of the moving out process caused stress and upset, following a complete clean of the property I rented.

It took nearly 5 months to get only 50% of my deposit back from them, and they accused me of not cleaning property

Great, it’s Been lovely

Absolutely terrible company, how can we have a cracked ceiling and leaking room for the past 5 days with a child in the house and this not be considered urgent?

Horrendous staff unhelpful and absolutely rude.

Support I received from the simple life team was amazing, in securing the property my family loved. Would definitely recommend to others.

Comfortable neighborhood and professionally managed.

I moved into my Simple Life home on the 8th April and immediately noticed a strong, unpleasant smell coming from the utility room no explanation or maintenance visit has been completed to resolve this. When I tried to use the washing machine, it showed an E10 error for no water supply. Maintenance advised me to turn a valve to allow water flow something that should have been done before I moved in. Unfortunately, this did not fix the issue.
I escalated the problem and was then told I would have to wait until the 20th for someone to attend. Considering I am paying £1,400 per month in rent, this level of service is extremely disappointing. I have been unable to wash my clothes, and I’ve been informed that the issue will not be escalated further.
On top of this, the dishwasher has no electrical supply. This was reported as well, but again no solution has been provided and there is no confirmed visit scheduled to resolve it.
Overall, the property was clearly not move‑in ready, and the lack of urgency in fixing basic, essential issues has been very frustrating. This has been a poor experience so far, especially given the premium rent being charged.

Cowboys, inhumane, disgusting company!

I am honestly shocked at how inhumane and disappointing my experience with Simple Life Homes has been.

After everything I’ve been through with this company, I am now being pursued for over £5,000 in alleged “rent arrears” and so-called “damages” — charges which I strongly dispute. Despite providing evidence and trying to resolve matters properly, my emails have been repeatedly ignored or dismissed without any real investigation.

I escalated my concerns to The Property Ombudsman, who upheld aspects of my complaint and awarded a goodwill gesture. That alone speaks volumes about how poorly my case has been handled. However, even after this, Simple Life Homes continue to pursue excessive and questionable charges without properly addressing the issues raised.

The lack of communication, accountability, and basic fairness has been exhausting. This situation has caused unnecessary stress and disruption, and I would strongly warn others to think carefully before renting with this company.

I am far from finished with this matter and will continue to challenge these charges through every appropriate channel available.

I would urge all tenants to utilise TPO relating to Simple Life Homes and any complaints you may have.

Single handily made a DA survivers life absolute hell, and a family of 3 homeless.

Shame on you.

from start to finish the interactions with simple life has always been on point ,
Gali in particular assisted me with my final steps I requested to move
in earlier than what was initially planned she personally went out of her way and sorted everything out , my experience with Gali has been phenomenal, I would say Gali is definitely a asset to the company and wish her all the best in her career journey and hope
to see her getting promoted with her exceptional service towards clients she made the move in journey very stress free .

Farzana ashraf

Upset with the move out process. Sent the keys by signed delivery back to the Macclesfield office to the address I was given 'Ascend Properties, Suite 105, Fence House, Fence Avenue, Macclesfield, Cheshire, SK10 1LT'. The parcel was signed for on 26/03 with GPS co-ordinates and I've now received an email on 31/03 stating the keys aren't with the property inspector and I'm going to be charged for a lock change, absolutely appalling service. Lady from customer services 'Rose' told me that within the building is the property inspectors office and the keys haven't been delivered to her, informed Rose that if that's the case then the address needs to be changed that is given on the move out email. I will not be paying for a lock change and I've urged them to find the keys as they are in the building signed for by 'Burgess'.

To update - I’ve now been told that the parcel hasn’t been sent to the PO Box of the inspector ‘Brogan’ but there was no PO Box on the address and now I am now told they will proceed with the lock change after 5 days of the end of tenancy which was the 30th March and I’ll have to claim through Royal Mail. What part of the parcel is in the building is so difficult to understand?

Another update- to no surprise the keys have now been located. A lot of unnecessary stress caused to me.

I moved into a Simple Life property on march 27th, and despite the name, the experience has been nothing but stressful and disappointing. I was looking forward to this move, but it has been a total disaster since day one.

On arrival, I was told the hob wasn't working and wouldn't be fixed for four days, forcing me to spend significant money on takeaways. To make matters worse, the floorboards were unfinished. The furniture was in an appalling state: the dining chairs were covered in dirt, and the armchair had disgusting stains that looked like bodily fluids.

When I contacted Simple Life, their customer service was dismissive. They refused to compensate for the food costs caused by their broken appliance and flatly refused to replace the stained armchair because the stain "isn't on the whole sofa." It is unhygienic and unacceptable to expect a new tenant to live with soiled furniture. They failed to notify me of these issues beforehand, which would have allowed me to delay my move. For a company branded as "Simple Life," they have made my life incredibly difficult.

We didn’t receive any email confirmation of our viewing, but thankfully it still went ahead. Our feedback is mainly about the viewing experience and what followed.

We’ve attended many flat viewings before, but we’ve never encountered someone with such little knowledge of the properties they were showing. The lady who greeted us didn’t even check our names on arrival. We were shown two flats, one of which didn’t match the flat number we had originally been told.

When we asked about the pricing, she was unable to provide any details and advised us to call the office instead. We had also been told over the phone that we would be viewing a ground floor flat, which turned out not to be the case. When I asked about this, I was simply told it had already gone which is completely fine, but this should have been communicated to us upon arrival rather than us having to ask.

It’s concerning that someone is tasked with showing properties without even the most basic knowledge, including rental prices or availability.

We also asked about the application process, but were given a very vague and generic response. To our surprise, when we called the next day to request further information, we were told both had already been taken. At no point during the viewing were we informed that the properties were first-come, first-served or that there were other viewings taking place.

When I called back, I was told the only remaining flat in the building was a more expensive one. I asked if they could send a video tour of that specific flat, but was told to look online. The video available online looked identical to the flats we had already viewed, so it wasn’t clear why this one was priced higher. I specifically requested a video of the actual unit, not a generic example, and was told it would be sent over, however, it’s now been a week and I haven’t received anything.

In the end, it felt like a blessing in disguise, as it doesn’t give much confidence in how organised or communicative they would be if we had gone ahead and rented through them.