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simply be Reviews 

6,834
•
TrustScore 3 out of 5

3.2

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, most reviewers were somewhat happy with their experience overall. However, many customers frequently encountered problems with their orders, including receiving incorrect or missing items, and found products often did not meet quality expectations regarding sizing, fabric, or durability. People also expressed significant dissatisfaction with the delivery service, frequently reporting delays, lost parcels, and unfulfilled next-day delivery promises. Reviewers consistently described customer service as poor, citing long wait times, unhelpful responses, and difficulties resolving issues like refunds or account discrepancies. While many customers found the payment process straightforward and easy to use, some encountered issues with payment terms, such as unclear due dates or difficulties with specific payment methods. Conversely, a few other people also felt that the products offered good quality and variety, enjoying the designs and colors.

What people talk about most

Order

Consumers express significant dissatisfaction with the ordering process, citing issues such as unexpected... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as terrible, appalling,... See more

Product

Reviewers express widespread dissatisfaction with product quality and accuracy. Many customers report... See more

Payment

Customers had ambiguous experiences with payment, with some finding the process easy and straightforward,... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many expressing frustration over lost or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me

Company replied

Rated 4 out of 5 stars

Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99. They use Evri as a courier and luckily we have a great c... See more

Rated 2 out of 5 stars

I ordered a lovely dress (first time order with this company) When it arrived, a completely different item (shirt) was given to me. The shirt was placed in a bag clearly labelled with the barcode & n... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

SimplyBe, Fierce Fashion in 10-32. Be Bold. Be Strong. Be You.

Contact info

3.2

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.2

All reviews

(6,834)

314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

This company used to be great

This company used to be great, but now it’s terrible & I no longer want to use my account. I dread calling up because the customer service is so bad too and they don’t help, I’ve even been hung up on.

I have logged a complaint recently about TV the service and the fact I returned an entire order worth over £100 and they refunded me after 3 weeks for only one item. No one acknowledged my complaint and bothered to reply to it yet. No one seems to care. It’s probably one of the worst companies I’ve ever had to deal with and I am out of pocket now too

March 16, 2026
Unprompted review
Rated 2 out of 5 stars

Customer D5637908

Customer D5637908
I ordered three items which includes mobile phone MB204MS costing £129.00 which was delivered to my neighbour (this is not agreed delivery option).
My neighbour said that she found the parcel bag ripped on side and that the delivery driver drove away by the time she wanted to call his attention.

We both reported this with reference #6336282 given for this complaint.
£129.00 need to be refunded to my account with Simply Be. To my suprise, ACI phoned me that my name and account have been passed to them.
I have write several 'recorded letters' sent through Post Office to Simply Be and ACI (reference 3189986) stating my story and the photo of the delivery driver-caught on my neighbour's entrance camera.
There has been no positive outcome.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

The sizing is awful

The sizing is awful. I cancelled my order as the sizing was all over the place but they didn’t refund me the delivery fee, under uk consumer law, if I cancel an order in 14 days the delivery fee has to be refunded too. However, Simply be are refusing to refund the delivery fee. They have made up their own rules that are very different to most uk retailers to avoid having to refund the delivery fee.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Useless catalogue.

Ordered a few items then the order got cancelled and no email to say why. I have JD williams and Fashion World who are the same company. So I want my account closed.

February 21, 2026
Unprompted review

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