SimplyEyeglasses.com Reviews 873

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a pair of prescription progressive glasses as well as a pair of prescription sunglasses. They did an excellent job making the lenses in both. Customer service was great letting me know that... See more

Rated 5 out of 5 stars

I've had a very pleasant experience with Simplyeyeglasses.com. I ordered Charmant titanium frames with demo lenses for my wife. They arrived in only 7 days which is much better than any other onli... See more

Company replied

Rated 5 out of 5 stars

The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy... See more

Company replied

Rated 5 out of 5 stars

The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained t... See more

Company replied

Company details

  1. Glasses Store
  2. Clothing Store

Information provided by various external sources

Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking for a titanium frame for…

I was looking for a titanium frame for my prescription lenses. Allison at the simply eye glasses was incredibly thorough in finding me exactly what I wanted. She quiclkly learned my taste and found the frame from Silhouette makers.

Thank you Allison!!

August 6, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Annie,

We so appreciate your support of SimplyEyeglasses.com -AND- taking valuable time out of your schedule to write a review. Allison will be thrilled! We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

I highly recommend simplyeyeglasses!

I ordered a pair of sunglasses and they are perfect! Took only a week to get them and they are prescription, I mailed them my old glasses. Super friendly and I highly recommend simplyeyeglasses!

July 13, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hello and thank you! We appreciate your order and taking the time to review us! We are thrilled you chose Simply Eyeglasses as you eyewear provider. We look forward to serving you again soo!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Cindy was amazing and got me the frames…

Cindy was amazing and got me the frames I truly desired! It was a frame that was very hard to find, and I was skeptical about buying online for a limited frame but Cindy made it happen! She was a delight to work with and helped secure my frames and I couldn't be happier! It's taken me years to find the perfect frame so when I did I had to have them! Cindy helped by going the extra mile to call her supplier, following up quickly, getting my frames to me sooner than expected, and being an overall pleasure to speak with! I highly recommend this company and will return for future purchases! Thank you so much for your help, and for helping me get the frames of my dreams!

May 18, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Megan! We are thrilled that you chose Simply Eyeglasses for your online source! Cindy wanted me to extend a huge "THANK YOU" to you as well. Please tell you family and friends. We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Rare Find

After having an issue with my (perfect fit) rx frames,and having a couple of BAD experiences with the typical online eyewear games(Beware of mass sights owned by one company!!) And then I stumbled into SIMPLYEYEGLASSES (and cindy) which showed me true care in my problem, and seeking a solution for it...which she got busy and promptly did,came in on her day off just to make sure she had what she said and sent me an email. The real deal family business..hard to find. Thanks again

May 11, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey D.B.,
We are thankful you stumbled upon us! We appreciate your support and the time you took out of your schedule to write a review. I will definitely relay your kind words to Cindy. We look forward to serving you again soon! Have a great day!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

We are all a little nervous about…

We are all a little nervous about buying critical spectacles from a new company and especially in the online dimension. The service and attention to detail that I received from SimplyEyeglasses to finalize my order were spot on! Needless to say, the finished product was fantastic. Highly recommend this company they are ace!

April 14, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Ad,
We are sooooo thankful you chose Simply Eyeglasses for your eyewear! We also appreciate the review. It means a lot for you to take time out to express your comments!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Great service

Great service, knowledgeable personnel. Highly recommended. Excellent product and fast shipping.

April 13, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Ron, we appreciate the support! We are little fish in a big ocean. For you and others like you to choose us means a lot! Please tell your friends and family. We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Wonderful Experience!

I recently purchased frames and lenses from simplyeyeglasses.com and had the best experience! They had to special order the frames to get the color I wanted and made the process very easy on my end. They also recommended an alternate lens material that made the lens very thin compared to other lenses I've had over the years. Everyone I talked to was extremely helpful, friendly, prompt with answers and very efficient. I would give them 6 stars if I could and will definitely use them in the future for additional glasses purchases!

April 11, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hello!

Thank you so much for trusting Simply Eyeglasses with your glasses. We appreciate your support -AND- taking time out to write a review! We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

I am very impressed with this company

I am very impressed with this company. The service is great, the prices are better than anywhere else on the net, and the quality is top notch.

After I got my pair of prescription sunglasses, I felt the prescription wasn't quite perfect (my first pair with a mild prescription), and had the glasses checked at a local shop. The glasses were made in accordance with the prescription, so I went back to the doctor and got a new prescription. Simplyeyeglasses made me a new set of lenses, without charging any extra. No problems, no hassle.

Also, I spent much time on the phone with both Allison and Cindy, asking lots of questions about lens tint, transitions, lens materials, etcetera, and both ladies showed an abundance of patience, answering all of my questions and putting me completely at ease.

I bought a pair of prescription sunglasses (Ray Ban Shooter -love that frame) with lenses of Trivex, and also had lenses made for a frame I already had (also Ray Ban Shooter), also made from trivex, with Transitions Xtractive. Very nice! I did a lot of research before buying my sunglasses and glasses, and the reason I chose Simplyeyeglasses was the large quantity of positive reviews, which were spot on! Thanks Allison, Cindy and the whole team there at Simplyeyeglasses. Well done!

March 3, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Steve,

Please forgive the late reply. We strive to not only reply to all reviews but also in a timely manner. Nine days to reply is entirely too long!

I remember your Shooters. Great classic frame! Steve we are truly fortunate to have great customers like you. We truly appreciate you putting your trust in Simply Eyeglasses. And then for you to take the time to write such a great review. Myself, Cindy, Allison and everyone at Simply Eyeglasses thanks you! We look forward so serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Wrong size...

I received glasses of a different size than the one I ordered. I ordered 46-20 glasses, but I received 48-20.

Edit: Customer service is good so I changed my review.

January 25, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hello,
I apologize, please, send us an email or call us and we will immediately correct this error .You did not leave your name or order name, so we have no way of researching your order.
customerservice@simplyeyeglasses.com or 866-665-6393.
Thank you,
Cindy

Rated 5 out of 5 stars

Excellent company

Excellent company. I ordered a set of frames. I was contacted first by phone letting me know they had contacted the company that makes my frames. I was told that the company had my frames in stock.
Simply Eyeglasses followed up via email twice letting me know that my frames had been ordered and what I should expect from then until my order arrived. They sent me an email when they had shipped my order complete with a tracking number. I received my order, and just like the service my order was more than I expected. They included a very nice glasses case plus a cleaning cloth.
I highly recommend this company, I will order from them again without hesitation!

January 20, 2021
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you so much Jim! We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

This is probably the best eyeglass…

This is probably the best eyeglass experience/customer service I've ever had. 5 stars is not enough!!!!! No room for folks that may hate on them, I can't wait go blind and get some more glasses........ Seriously, they are the best

Chris Fraser
407-719-1233

December 31, 2020
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Chris,
Don't go blind!!! lol! It was truly a pleasure serving you! We look forward to your next visit. You take care! Please forgive my delayed response.

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Excellent on time service

Excellent on time service. To quality, super clear lenses. Would definitely return. Definitely recommend their services.

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

I love this company!!!

This is my third time ordering from SimplyEyeglasses.com and must say that they are always great to deal with. I have a very strong prescription and use very high-index lenses. The cost of having them lens my frames is about 1/3 of what I would pay to have a brick and mortar store do it! Also, many brick and mortar stores do not have 1.74 high index lenses available. They will also do Transitions lenses in my high prescription....most other places both online and brick and mortar will not. So, "Thank you!" Simplyeyeglasses.com for being my go-to place for purchasing my lenses...I really appreciate you!!!

November 6, 2020
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Nancy!

We truly appreciate you and your support of SimplyEyeglasses.com! Return visits speak volumes. Then to take time to write such a great review... Thank you so much Nancy!!! We look forward to serving you again!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

I am such a fan of Simply Eyeglasses

I am such a fan of Simply Eyeglasses. They have made two sets of prescription glasses for me-- I sent them Maui Jim sunglasses-- they turned them into my favorite eyeglasses -- both have the Transitions XTRActive so are the best of both worlds -- Super Clear when I am inside-- same great tinted lenses as original Maui Jim's when I am in the sun. Thanks so much !! You guys are the best !!

October 19, 2020
Unprompted review
Rated 5 out of 5 stars

A Note of Thanks

I would like to take this opportunity to thank Cindy for her expert advice regarding a pair of Zyloware Invincilites prescription eyeglasses that I ordered through SimplyEyeglasses on 07/07/2020. In addition, I would like to thank Allison for her assistance with this order. Their personal attention, professionalism, and dedication to complete customer satisfaction was very much appreciated!

Sincerely,
Jeff Hartzok

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Top-notch customer service!

Great experience from beginning to end! I ordered glasses in a very unique size. They recognized that the size was unique so they immediately called me to make sure there wasn't an error. I appreciated that extra step in customer service. When my glasses came I had issues focusing. I contacted Cindy to address the issues and she provided recommendations on how to alleviate the problem. In addition, she offered to provide a new set of lenses at no cost in case there were issues with my prescription. That was definitely going above and beyond! In the end, Cindy was correct in her recommendations so I didn't need to order new lenses. I am extremely happy with my purchase and experience and will no doubt be purchasing from them again!

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

Happy Stress-Free Experience!

If you are unsure about buying online from this company, don't be!! Allison worked with me to get my frames and lenses just perfect, including helpful suggestions I had never thought of. She was always patient, professional and made sure sure everything was just right! I highly recommend this company, they make it a pleasure to do business with them. Completely stress-free and enjoyable experience!

June 13, 2020
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you so muck for taking the time to write such a great detailed review! Yes Allison is extremely knowledgeable with many years of experience. We appreciate your order and your support. We look forward to serving you again!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

SimplyEyeglasses is the best place to...

SimplyEyeglasses is the best place to buy eyeglasses. Superb in service, lowest in price and great people!

June 9, 2020
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey John thank you so much for all your support! Your purchase AND your review are greatly appreciated!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Great Service

I am so pleased with my new frames. I had ordered new lenses for my frames. I could not get them because the eye doctor was closed.In the meantime I fell and broke the frame. When the eye people contacted me, they suggested your site because it is secure and your price
was very good.It only took 10 days from the time I ordered until I received them. I think that was great! I am so pleased to have my Betsy Johnson's again! Thank you for being there. I will recommend you. Thanks again.

June 6, 2020
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Actually Judith thank you for being there for us! We truly appreciate your support AND your review! We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

SimplyEyeglasses.com - Top Notch

SimplyEyeglasses.com has provided me with a satisfactory experience on multiple occasions across a couple of years now. Most recently, Cindy and Diana worked with Aspex / Takumi to verify stock on a frame that was previously marked discontinued. Both of my purchases with the company have come in flawlessly - the craft and care is obvious. Not a single flaw in pairing lenses with frame, which, in my experience with other online outlets, has been problematic in the past.

Kudos to SimplyEyeglasses.com, and especially their team from customer service to their competent lens cutting optical lab.

May 19, 2020
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Derrick we truly appreciate your continued support and trust in Simply Eyeglasses! Word of mouth is our greatest advertisement so please tell friends and family. We look forward to serving you again in the future!

Chris
SimplyEyeglasses.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look