SimplyEyeglasses.com Reviews 873

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a pair of prescription progressive glasses as well as a pair of prescription sunglasses. They did an excellent job making the lenses in both. Customer service was great letting me know that... See more

Rated 5 out of 5 stars

I've had a very pleasant experience with Simplyeyeglasses.com. I ordered Charmant titanium frames with demo lenses for my wife. They arrived in only 7 days which is much better than any other onli... See more

Company replied

Rated 5 out of 5 stars

The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy... See more

Company replied

Rated 5 out of 5 stars

The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained t... See more

Company replied

Company details

  1. Glasses Store
  2. Clothing Store

Information provided by various external sources

Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Real glass photogray

I just received my new Ray Ban New Wayfarers with real glass prescription lenses. They're fantastic! I've been using SimplyEyeglasses for many years and their work & prices are great! I prefer glass lenses because they're much more resistant to scratching. They are getting harder to find every day, probably because they last much longer! Thanks for your great service. You always have exactly what I need.
Charlie W.

May 6, 2019
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Charlie,

Yes sir glass is becoming exceedingly difficult to find. When I started in the business back in the early 70's we were a glass only lab. Glass is more time consuming and labor intensive than other materials. There's no longer a big demand for glass. Most labs will not grind glass for those two reasons. And yes, as you said, glass will generally last longer. As you probably know, Simply Eyeglasses was a FULL SERVICE lab before going online. We advertise our self in that manner. If we do not grind glass we cannot profess full service. God willing we will continue to offer glass as long as it's available to us.

Charlie thank you so very much for your kind review and thank you even more for your continued support! Not just words, we truly appreciate you!

Chris
SimplyEyeglasses.com

Rated 4 out of 5 stars

Great

Have been looking for a long time for nice sunglasses. This site provided me with such an opportunity. It took me just a few minutes to make an order. Simply great. I'm satisfied with my order.

April 30, 2019
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Lizz! Plain and simple! We are thankful you found us and we truly appreciate your support. We look forward to serving you again in the future.

Have a great day!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great product . Quality is great ! My prescription is crisp clear ! Thank you so much

April 12, 2019
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Hansel,

We are happy you're happy! Thank you so very much for your review and choosing Simply Eyeglasses!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

After my cataract surgery with lens…

After my cataract surgery with lens replacement, I found I needed different strengths of readers for reading, for computer, and none for distance. I was constantly changing glasses. There was no resource for lined trifocal readers anywhere. Then I called SEI. They listened, and agreed to make me a pair of glasses per my instructions. They are wonderful. No more searching for glasses. These folks are very accommodating and I highly recommend this company for post surgical patients and everyone else who wants top quality glasses.
Thank you a thousand times.

March 18, 2019
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Tiry,

We are so happy you found us! Thank you so much for your support! We look forward to serving your future needs!

Chris
SimplyEyeglasses.com

Rated 4 out of 5 stars

Pretty good

Pretty good, fast and cheap! I am going to order some more for this summer.

March 10, 2019
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Redwood,

Thank you so much for you review and your support! We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Simply Eyeglasses is Spectacular

Simply Eyeglasses provided me with the most excellent service every step of the way! I had a pair of vintage frames & was new to having glasses. Customer support was spectacular by phone and via email! My frames arrived in Orlando right when Hurricane Michael hit! Even while their neighboring communities were torn apart Simply Eyeglasses kept everything together! My eyeglasses arrived precisely on schedule, & the work was exceptional! I love my new glasses, and enjoyed every shared communication with these folks!

November 5, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hey Laurie! We greatly appreciate you entrusting your vintage eyewear to us. Thank you so much for your review and support! We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Fabulous people working at this…

Fabulous people working at this company. I got so screwed by lens crafter that I will never go to them again. This company is great for being specific & accurate on my prescription & also the type of frame needed for my correction. I thank them wholeheartedly as thirst glasses are so critical in my vision & not having to wear a strap at the back is great too. Thank to all of the employees who helped me on this journey-I will b using this company for all my eye wear needs. Thank you. I’m so happy & grateful to each of u. V. M

October 29, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Virginia,

Thank you so much for entrusting your eyeglasses to us! We appreciate you support and taking the time to review us! We look forward to serving you again.

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Glasses are perfect fit and Rx is…

Glasses are perfect fit and Rx is correct! Thanks, Cindy, for
changing bridge width. Very comfortable. I love new lense shape n
color. You all are first rate, friendly, courteous.

October 17, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

We appreciate your support and feedback Klt. You have a great day!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

It is Nice to See You!

Spent $700+ on lenses/frame a 1-1/2 year ago, else where. Then stepped on a frame on this last Monday... Blindly():), called on Wednesday to SEG and spoke to confirm that the Frame is actually in stock.

In stock it was! Placed and order over the phone at 4 pm. Today is following Monday, frame delivered. Took me 10 minutes to put old lenses into a new frame.

All I could say's Thank You and it is Nice to See You :).

September 24, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you AZ! Hope to hear from you again soon.... when you buy a second pair and NOT because you stepped on your new ones!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

I love my new glasses

I love my new glasses. Extremely happy with the company and great customer service.

September 18, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you so much Sophie! We appreciate your business and your review!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Excellend service from SimplyGlasses.

I broke the front piece of my glasses. When I contacted my optometrist they said the frames were discontinued. I'd have to get new lenses and new frames, altogether costing me several hundred dollars. I contacted a few sites advertising frames to see if I could get them online. Cindy at SimplyEyeglasses got back to me and said they didn't have the frames, but had parts. I realized I only needed the front piece. I got back to Cindy and within a week or so, I had my replacement part. My optometrist put the pieces together at no cost. Thanks to SimplyEyeglasses, I saved several hundred dollars.

July 26, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Daryl! We were happy to help with your frame. FYI... We've been producing lenses for well over two decades. Check us out the next time you need them. We appreciate your support and your review!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

1st pair of glasses that ever fit me…

1st pair of glasses that ever fit me correctly. It was a little work doing my measurements but the outcome has been better than ever. ( After exhausting a local search and writing down my bridge measurements and total width of glasses, I decided to order online for more selection.) My husband, who never notices anything immediately looked at my face and my new glasses and said, "look! Finally a pair that fits!"
Responsive customer service. Lens quality good and per prescription. Thank you S E G.

July 22, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Carol! We appreciate you taking the time to write a review AND your support! We look forward to hearing from you again!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Great all round. Thank you again

Thank you again to the simply Eyeglasses team. Not only great prices and products but great customer service when you need some help, This is my third pair of glasses and I'm sure not the last.

July 6, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Adrian for your continued support! We look forward to the next time!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Can I just say thank you...

Can I just say thank you! I love my new glasses, and that they cost me
almost half what I paid in a local store, but more importantly they fit and work perfectly!
I'll be ordering lens' soon to fit the other glasses I ordered online that didn't work!

June 24, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Sherri!

Thank you for putting your trust in Simply Eyeglasses! We appreciate your review and your support!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

The best customer service

The best customer service I've encountered in a long time! My daughter's glasses fit perfectly thanks to the time and help given over the phone.

June 19, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you so much Kristin!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Best online eyewear shop ever and excellent service from Cindy!

Thank-you Cindy for such professional and above and beyond service. I love my Tom Ford Colette frames with prescription lenses. I was in a rush for sunglass frames for my vacation and saw these beautiful sunglasses in another eye glass shop for $375 without the prescription lenses. I searched for a reputable company online for at least 6 hours and came across the excellent reviews from simplyeyeglasses.com. I requested that the gradient prescription sunglass lenses be put into the frames just like the original gradient sunglasses (without prescription) that I tried on in the store. I talked to Cindy and she contacted the Tom Ford rep. directly, ordered the sunglass frames in for me, put in my gradient prescription lenses and the total cost of the sunglasses were significantly less than the ones in the store that I tried on. I received my sunglasses in time for my vacation in the sun. I was able to wear the sunglasses in the day and even at night, because of the gradient lenses. I have received many compliments on the glasses, I just love them! Thanks Cindy for making my vacation so great. I will purchase all my glasses from your online store from now on!

May 5, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Patti!

Thank you so much for taking the time to write such a detailed review. Thank you also for your kind words regarding Cindy. If the opportunity arises please tell your friends and family about us. We are a small company that thrives on word of mouth. We look forward to serving you again! I am sorry for the late reply. Cindy thanks you as well!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Wow!

Wow! was I ever hesitant to order complete glasses online. At first only planned to order the designer frames I found in town at an unreachable price but were much, much less on SimplyEyeglasses. I spent A LOT of time talking with Allison and Cindy and they were so very patient with the frames part I ventured into talking with them about lenses also. The reason I was reluctant on lenses is I hold my head differently than most people do and even brick & mortar stores have gotten my bifocals wrong and had to do them over. I described my situation to Cindy and she told me what she would do about it and it sounded right. To make a long story short she got it exactly right the first time and I LOVE MY GLASSES!! I would definitely recommend using SimplyEyeglasses to anyone needing new frames or glasses. I am keeping their info on file for my next time. Super kudos to both Allison and Cindy!!

May 1, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Glinda,

Please forgive the late reply. We are so happy to hear you are pleased with your glasses! Thank you for your review AND your support! We look forward to hearing from you again.

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Will definitely use again!

Fantastic customer service. Shipping time was great. They ordered the frames that I wanted in no time. Will definitely use again!

April 30, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Hilary!

We look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

Excellent experience

I needed a new pair of glasses and decided I wanted frames exactly like my old pair. My local optometrist no longer carried those frames, so I did a Google search and found that SimplyEyeglasses.com carried them. I could have just ordered the frames from them and then gotten the lenses locally, but I found that using SimplyEyeglasses for everything would save me a lot of money. So, I decided to order frames and lenses from them. I'm really glad I did. The customer service people were super friendly and helpful, patiently walking me through the various options. They weren't happy until I was. Now, I've got a great pair of glasses that fit great, lenses that are high quality, and knowledge that if I ever need glasses again, I just need to go back to SimplyEyeglasses.com. No complaints at all, I recommend them wholeheartedly. Thank you!

April 16, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Hi Dan!

Sorry for the delayed reply. We are so happy you trusted us with your eyewear! Thank you for your review and your support!

Chris
SimplyEyeglasses.com

Rated 5 out of 5 stars

This is the second review I am leaving…

This is the second review I am leaving for SimplyEyeglasses.com. Their products are great but the customer service is amazing, I would never order glasses from anywhere else. The prescription sunglasses I picked our were backordered and they sent me glasses to wear on vacation until mine came in. I was so happy with the loaners that I ended up purchasing them and my original order. I really cannot say enough about the customer service reps (shout out to Cindy!), they stay on top of everything and are so easy to work with. Customer for life.

April 12, 2018
Unprompted review
SimplyEyeglasses.com logo

Reply from SimplyEyeglasses.com

Thank you Lisa!

Please forgive the late response.

We truly appreciate your repeated support! With you and customers like you we are non-existent. We lok forward to hearing from you again soon!

Chris
SimplyEyeglasses.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look