Simply Scotland Reviews 

124
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Still waiting for the items and/or a reply to the numerous emails and phone messages left. Took money straight away and it's been 11 days, still no contact or items, tried phoning for 4 days in a row... See more

Rated 1 out of 5 stars

This company is a disgrace to Scotland, I hope our friends abroad don't think we are all like them. I like the other reviewers have lost count of the times I have tried to contact this cowboy outfit s... See more

Rated 1 out of 5 stars

I bought 2 items through theyre ebay page , NEVER RECIEVED any thing they still have my money , dont answer phone , no reply to emails or complaints . I had to involved police and trading standards fo... See more

Company replied

Rated 1 out of 5 stars

Placed and paid for order. They called me and left message to call them back. I tried on numerous occasions but got the same ansaphone message saying all busy try later. Fearing the worst I emailed... See more

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1.1

Bad

TrustScore 1 out of 5

124 reviews

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1.1

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(124)

1 review in the last 12 months

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Rated 5 out of 5 stars

Simple Transaction, Perfect Service

Ordered the kilt through their website. Website was laid out really easily and purchase was straightforward. I bought on Monday and the kilt arrived on Tuesday. Really good quality kilt and the price was amazing. Can't wait to wear at the weekend!

Thank you Davie at Simply Scotland for all your advice!

October 1, 2013
Unprompted review
Rated 5 out of 5 stars

Simply Scotland, Simply BRILLIANT

I have been considering purchasing a kilt outfit for quite some time and when I found the Simply Scotland web site that just made me go ahead and order.
Everything was so easy to find and size on their site, so if you are looking for a kilt or a complete outfit try them out, you won't be disappointed.

September 27, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Had to return a shirt as I'd ordered the wrong size and the service was brilliant, fast response to emails and happy to help.

September 21, 2013
Unprompted review
Rated 5 out of 5 stars

Tartantastic!

Our golf group have ordered almost 25 sets of the 5 and 7 piece packages. The quality of garment is excellent and the service has been 2nd to none.
Communication has improved much and also glad to see improvements being made to the website to make ordering even easier. We will probably be buying another 12 to 15 sets very soon!
Thank you, Davie, Davie and Davie!
regards, Rob

September 18, 2013
Unprompted review
Rated 4 out of 5 stars

Thanks for Your Help

A few comments on service and my experience in dealing with Simply Scotland. It was a bit of misfortune that has led to a few difficulties. The first piece of advice is to double check your order. Using Windows 8 caused the address on the drop down menus to default from Canada to Bangladesh I only noticed the error a day later. Sent an email to Simply Canada to explain the error on my part only to find my email went into cyberspace not to Simlpy Canada. I phoned the store and the response was great they tried to get Royal Mail to re-route the package alas it had already been sent. Simply Scotland offered some options to help facilitate my problems and I appreciated that.
All in all the outcome is the package will be returned to Simply Canada and I will only incur the cost of it being shipped to me.
Realy appreciated the help from the folks at Simply Canada job well done.

September 8, 2013
Unprompted review
Rated 5 out of 5 stars

Great personal service

I orderd a glengarry hat and I changed the design twice, thought I was being a pain but no I got exactly what I wanted.
Ill be looking to the shop for other things ill need with no hesitation

September 5, 2013
Unprompted review
Rated 5 out of 5 stars

I bought this lovely picnic blanket and I can't wait to try it out and it's big enough that if it's chilly my boyfriend and I will be able to wrap it around us to to keep warm.

The blanket is a lot bigger than I expected even though I measured it out. It will certainly do the trick for having somewhere to sit and lay out a delightful picnic spread. I can see it being very useful not only for it's size but it's warmth as well.

September 3, 2013
Unprompted review
Rated 2 out of 5 stars

unprofessional

Firstly our order was sent to the wrong address although the invoice stated the correct shipping address. The representative we communicated with was particularly unhelpful and obviously was not reading our communication emails correctly. The whole experience was horrific and we were deeply unsatisfied with the customer service as everything that went wrong was the companys fault not ours. We will never be using this company again and would advise others not to. Although eventually the issue was resolved it took weeks of us complaining in order for it to be remedied.

August 28, 2013
Unprompted review
Simply Scotland logo

Reply from Simply Scotland

Simply Scotland does not think this review is accurate or fair.

Our team tried its best to assist and comply with this request, but it was difficult to contact the customer by phone and email to check and confirm details.

This order was shipped to Canada and then it was realised that it was supposed to be sent to an alternative shipping address. Once this was realised, we tried to correct this mistake.

I would like to apologise for the time it took to resolve this matter and for any confusion that arose.

We at Simply Scotland feel it is very unfair to attempt to advise others not to trade with Simply Scotland in respect of this one incident. We all work hard to make our transactions as smooth as possible, this is a rare incident and is not an accurate representation of the many perfect transactions we carry out every week.

Yours Sincerely
Davie - Simply Scotland

Rated 5 out of 5 stars

Really friendly service , and some good stuff.

Picked up 2 kilt kits today, and very pleased with them
Fitted like a glove, but the original sizes were a wee bit neat, so check your sizes.
We originally ordered the 10 piece Jacobean set, for 91 quid, but I didn't like the material.
We flunked for the 8yard kilt instead, which is a much better kilt and well worth the extra few pounds.
The whole pack is great value for money, even with the extra for the 8 yard heavy kilt upgrade.
Brogues were very comfy to wear too!!!

Also thanks to Jags and David for putting up with us messing them about , chopping and changing kit......very helpful and friendly

I might be upgrading to a formal kit and maybe a change of sporran etc later, so there's nowhere else I need to go.

August 26, 2013
Unprompted review
Rated 5 out of 5 stars

Good customer service and value

I bought a 'party kilt' off SS. That had run out of the tartan in my size I ordered online, but a friendly assistant called me and we arranged a different tartan, which was fine.
The kilt arrived very quickly.

August 24, 2013
Unprompted review
Rated 2 out of 5 stars

pulled kilt

kilt come with more pulls than it should have cant send it back as need it for wedding this sat gutted

August 14, 2013
Unprompted review
Simply Scotland logo

Reply from Simply Scotland

Hi Iain, we are very sorry that this kilt wasn't to standard. We check each item carefully before sending them to customers.

If this item was returned to us, we would either give you a full refund including any postage incurred or replace with a new kilt.

Apologies for this oversight.

Rated 1 out of 5 stars

PAID THROUGH THEYRE EBAY PAGE DISGRACE

I bought 2 items through theyre ebay page , NEVER RECIEVED any thing they still have my money , dont answer phone , no reply to emails or complaints . I had to involved police and trading standards for DEFRAUDING customers out of money through deseptive means. They know its not in stock but still take your money it takes weeks and weeks for ebay to deal with them and still many other customers each day are negitive them with exact same problem , beware

June 24, 2013
Unprompted review
Simply Scotland logo

Reply from Simply Scotland

Hi Kevin,

I'm very sorry that this case was overlooked, due to miscommunication and an oversight on our behalf.

Customer satisfaction and great communication is a real priority to us and we have reviewed our systems.

We now have a great team of support staff available by phone, email and live on-line chat client - Our office is open Monday - Friday 0900 - 1700 to answer and help with all enquiries.

Yours Sincerely
Davie

Rated 5 out of 5 stars

great service :-)

Ordered 2 10pc sets they came really quickly was only talking to david yesterday n they arrived today :-) really chuffed with my orders couldnt fault anything. Well done simply scotland :-)

June 13, 2013
Unprompted review

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