Simpson Travel Reviews 

1,326
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and extensive knowledge, often going above and beyond to ensure a smooth and enjoyable holiday. People frequently highlight the beautiful and peaceful locations, with many villas and hotels offering stunning views and delightful settings. The overall holiday experience is often described as fantastic, relaxing, and hassle-free, with seamless arrangements and outstanding service from start to finish. However, some customers also noted concerns regarding the upkeep and cleanliness of certain facilities. Issues mentioned included villas not meeting advertised standards, appearing uncleaned, or having specific problems like bird droppings in the pool or general poor housekeeping.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, helpfulness, and... See more

Location

Reviewers mention positive feedback about location, often describing destinations as beautiful, charming, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction and a desire to return,... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the professional and... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers praising the villas as outstanding,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enjoyed a lovely, relaxing stay at Villa HORIZON in Fiscardo area. The villa was beautifully clean, tastefully furnished and un-fussy. We had amazing sea views from the pool terrace and loved wat... See more

Company replied

Rated 5 out of 5 stars

Fantastic holiday with Simpson Travel to Ithica and will certainly travel with them again. Seamless connections from plane to taxi to boat taxi to hire car. Rep Judith was really helpful with infor... See more

Company replied

Rated 5 out of 5 stars

Have holidayed with Simpsons for last 15yrs, loved Corsica this year. Their personal service both pre departure and in resort is always second to none. Always attentive but also nicely discreet... See more

Company replied

Rated 5 out of 5 stars

Our holiday with Simpson Travel at their GK Hotel in Crete last week was, in all respects, absolutely marvellous. The hotel is spotless and set directly facing the beach which, itself , is directly... See more

Company replied


Company details

  1. Travel Agency
  2. Vacation Rental

Written by the company

Simpson Travel is an award winning independent travel company offering handpicked holidays to Portugal, Corsica, Greece, France, Italy, Turkey, Spain and Mallorca.

Simpson Travel

Written by the company

Knowledge
The internet has revolutionised travel, but there’s still no substitute for first-hand experience. We visit every one of our properties, so when you speak with our travel specialists, you’ll benefit from their knowledge, tailored to your requirements.
Service
Offering expert advice before you travel and a friendly face whenever you might need one on holiday, our service makes your experience effortless. Our ABTOT bonding ensures your money is safe with us and our added ATOL protection for package holidays means you can book with absolute confidence.
Choice
With an unrivalled selection of private villas, our own Simpson Hotels, an Adult Only collection plus summer clubs for Tots to Teens, we’re confident that you’ll find the right holiday with us.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,326)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Simpsons First class

First class service from the moment you book to arrival at destination and return, Simpson s have got it right travelled with them several times , seamless personal service.

June 3, 2025
Unprompted review
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Reply from Simpson Travel

Dear Walter,

Thank you for your kind feedback. We’re delighted to hear that you have enjoyed a seamless and personal experience with Simpson Travel on multiple occasions. It’s always a pleasure to welcome back returning guests, and we look forward to welcoming you again soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Superb properties managed professionally by lovely people.

We’ve recently returned from our 6th Simpson holiday and believe that their ability to deliver a perfect travel experience just goes from strength to strength. We have actually visited the Bella Mare Corfu 3 times and will probably return for a 4th time. Simpson staff make you feel SO welcome and their properties, hotel breakfasts and locations are quite exceptional.
Great company - they just take all the stress away!

May 4, 2025
Unprompted review
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Reply from Simpson Travel

Dear Linda,

Thank you so much for your glowing review! We’re delighted to hear that your sixth holiday with Simpson Travel was such a positive experience and that you enjoy returning to Bella Mare Corfu.
Your continued loyalty means a great deal to us, and we’re pleased to know that we’ve been able to help take the stress out of your travel arrangements.

We look forward to assisting you with your next holiday plans.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

PROFESSIONAL

Simpson Travel are extremely professional. Everything about our fortnight at Muses Villas in Palekastro was very well organised. The villa was very well equipped and well maintained.
We were here last year and enjoyed it so much we returned!

May 27, 2025
Unprompted review
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Reply from Simpson Travel

Dear Mr Lynn,

Thank you for your kind review. We're delighted to hear that your return visit to Muses Villas in Palekastro lived up to expectations and that everything was well organised throughout your stay. It’s always a pleasure to welcome returning guests, and we truly appreciate your continued trust in Simpson Travel.

We look forward to assisting you with your future travel plans.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Excellent service from initial enquiry…

Excellent service from initial enquiry to actual arrival. Cannot fault their attention to detail.

June 8, 2025
Unprompted review
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Reply from Simpson Travel

Dear CMER,

Thank you for your kind words. We're delighted to hear that you were pleased with the level of service from your initial enquiry right through to your arrival. Attention to detail is something we take great pride in, so it’s lovely to know it was appreciated.

We look forward to welcoming you on another Simpson holiday soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Simpson Travel- chania villas

Great company very efficient, top end villa and destination. Rep at airport to meet and greet,along with car hire man who took us straight to car. Highly recommend for good old fashioned service delivered in a modern way

June 2, 2025
Unprompted review
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Reply from Simpson Travel

Dear Gillian,

Thank you for your kind review. We're so pleased to hear you had a smooth and well-supported experience with Simpson Travel, from arrival at the airport to settling into your villa. It’s lovely to know that our combination of personal service and attention to detail made a positive impression. Your recommendation means a great deal to us.

We look forward to welcoming you back on another Simpson Travel holiday in the near future.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

First time we have used Simpson Travel

First time we have used Simpson Travel, the whole experience was first class, prompt responses to all our pre departure questions and requests. Alison Auton was the excellent and knowledgeable rep at our hotel, the Katouna Suites in Lefkada.
We will definitely book with Simpson Travel again

June 8, 2025
Unprompted review
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Reply from Simpson Travel

Dear Stephen,

Thank you for taking the time to share such a lovely review. We're delighted to hear that your first experience with Simpson Travel was such a success and that everything ran smoothly from start to finish.
It's wonderful to know that Alison made such a great impression during your stay at Katouna Suites, she’ll be so pleased to hear your kind words.

We very much look forward to welcoming you back on more Simpson holidays in the future!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Stress free travel with Simpsons

The great thing is that Simpsons take the stress out of holiday travel. They help with the booking process and provide lots of information about arrival and departure; the quality of information about the villa and local services is very good and they are very responsive if there is a problem.

May 17, 2025
Unprompted review
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Reply from Simpson Travel

Dear Alison,
Thank you for your lovely review. We're so pleased to hear that you had a smooth and enjoyable experience with us. It’s always rewarding to know that our service helps make holiday planning that bit easier.
We truly appreciate your feedback and look forward to welcoming you on more Simpson holidays in the future.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Forest Lodge in Cephalonia is a treat in a beautiful setting s

Forest Lodge in Cephalonia is a lovely villa set in woodland with a beautiful garden and a lovely swimming pool. It is secluded and very peaceful. The wildlife is wonderful. The location of the villa is perfect for easy access to beaches, good restaurants, shops and everything the island has to offer.You will need to drive and be prepared for narrow streets and lanes because you are off the beaten track Everything was as advertised and we cannot find a single issue with it. Would recommend this holiday to anyone who wants peace and quiet and beauty.

May 31, 2025
Unprompted review
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Reply from Simpson Travel

Dear Robert,
Thank you for sharing such a lovely description of Forest Lodge. We’re delighted to hear that the villa’s peaceful setting, beautiful gardens, and convenient location contributed to a memorable holiday.

Your recommendation means a lot, and we hope to assist you with many more tranquil and beautiful Simpson holidays in the future.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Perfect holiday!

Professional, friendly service from start to finish. The accommodation was superb and the setting beautiful. Any queries were answered promptly and there was ample support at the destination, with a wonderful welcome pack. The villa was even better than the description suggested. All amenities were top spec and easy to use. The pool was absolutely gorgeous, as were the surrounding gardens. The villa’s location was ideal, with beaches, shops and markets all easily accessible. We had a magical holiday - thank you Simpson Travel!

June 8, 2025
Unprompted review
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Reply from Simpson Travel

Dear Joan,

Thank you for your wonderful feedback. We’re thrilled to hear that every aspect of your holiday, from the professional service to the superb accommodation and beautiful surroundings, exceeded your expectations.

It’s great to know you enjoyed the villa and its location so much, and that our support helped make your holiday truly magical. We look forward to welcoming you back on another Simpson Travel holiday soon.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

No hesitation in recommending this thoroughly reliable company.We have travelled on many occasions…

We have travelled on many occasions with Simpsons for their reliability, accuracy of information about their holiday properties and resorts and quality and efficiency of their staff both on arrival and throughout our stays. All their properties are lovely and equipped to a very high standard. We wouldn't hesitate to recommend them to anyone looking for a quality company.

May 16, 2025
Unprompted review
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Reply from Simpson Travel

Dear Lynne,

Thank you for your wonderful comments and for your continued trust in Simpson Travel. We’re delighted to hear that our reliability, detailed information, and attentive team have consistently met your expectations.

It means a lot to us that you would confidently recommend us, and we look forward to helping with your future Simpson holidays.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

A totally friendly and professional tour operator

A totally friendly and professional tour operator providing a complete package with excellent support and all-round value for money. The on-site support staff (Concierge's) are always exceedingly knowledgeable and helpful re the 'local scene' and available 24/7 to offer any additional help.
Always a first-class experience - in this case, the fourth time for us with Simpson Travel.

May 18, 2025
Unprompted review
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Reply from Simpson Travel

Dear Mr Cross,

Thank you for your kind words and for choosing Simpson Travel for the fourth time. We’re delighted to know that our team’s support and local knowledge have consistently contributed to a first-class experience for you.

Your continued loyalty means a great deal to us, and we look forward to welcoming you on many more Simpson holidays in the years to come!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Just what we wanted

Excellent, personalised service from Simpson Travel. Had a lovely holiday in a glorious location. Our villa was perfect, just what we wanted. Met at the airport by a Rep who saw us to our taxi. A concierge was available throughout our stay, and our villa was serviced and the pool cleaned during our week’s holiday. We chose a car-free holiday and, as described, we were a 20 minute amble away from the local village, where we found tavernas, shops and the beach. Highly recommend.

May 18, 2025
Unprompted review
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Reply from Simpson Travel

Dear CP,

Thank you for sharing your experience. We’re delighted that everything, from the personalised service to the villa and location, met your expectations so well. It’s great to hear you appreciated the airport welcome, ongoing concierge support, and villa maintenance during your stay.

Your recommendation means a lot to us, and we look forward to welcoming you on another Simpson holiday in the near future!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Our 5th visit to Mousses Villas …

Our 5th visit to Mousses Villas Lefkada which says it all. Great accommodation, a fantastic kids Club/and creche, a very relaxed and unflashy vibe and in Zois and Paris, excellent hosts.

June 1, 2025
Unprompted review
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Reply from Simpson Travel

Dear Patrick,

Thank you for your continued trust in Simpson Travel and Mousses Villas. It’s wonderful to know the villa and the warm hospitality of Zois and Paris consistently contribute to a memorable stay for you and your family.

We look forward to welcoming you back for many more enjoyable visits.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Easy to book

Easy to book, good communication with staff, very helpful, everything at the hotel just as described.

May 27, 2025
Unprompted review
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Reply from Simpson Travel

Dear Shelly,

Thank you for your kind words. We’re pleased you found the booking process straightforward and our team helpful. It’s wonderful to know the hotel was just as described.

We look forward to assisting you again in the future.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

How holidays should be.

Our second visit with Simpson Travel to GK Hotel, in Kalyves, Crete. This is a small, homely, hotel where all the staff work so hard to ensure everyone has an enjoyable holiday. The Simpson Hotel Concierges were a source of very helpful advice on the local area, travel and so on and before and during the stay, we received several emails full of helpful information. The flights (via TUI) were on time, the airport meet and greet and transfers smooth and efficient. Praise to Simpson Travel for their behind the scenes work to ensure that holidays are enjoyable and repeats / returns are keenly anticipated.

May 20, 2025
Unprompted review
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Reply from Simpson Travel

Dear Steve,

Thank you for your wonderful feedback and for choosing Simpson Travel again. We’re delighted to hear you enjoyed your stay at the GK Hotel and felt well supported by our hotel staff and concierge team.

We truly appreciate your recognition of the effort that goes on behind the scenes to ensure everything runs smoothly and contributes to a seamless holiday experience.

We look forward to welcoming you back for many more enjoyable holidays!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

The perfect holiday

Pre-departure they were efficient and easily available to answer queries on the telephone. The resort and hotel that was recommended to us was perfect for our needs and we had a very happy holiday.

June 1, 2025
Unprompted review
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Reply from Simpson Travel

Dear Louisa,

Thank you for your lovely feedback. We’re pleased to hear that our team was helpful before your departure and that the resort and hotel perfectly suited your needs.

It’s wonderful to know you had a very happy holiday, and we look forward to assisting you with your future travel plans.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Excellent service with all the staff…

Excellent service with all the staff being a credit to your brand

May 25, 2025
Unprompted review
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Reply from Simpson Travel

Dear Mike,

Thank you very much for your kind feedback. We’re delighted to hear that our team’s service made such a positive impression and truly represents the standards we strive for at Simpson Travel. We hope to welcome you again soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Fantastic travel company

From navigating the Simpsons website to the booking process to arriving at our destination, everything was so easy, so well thought out. Having a concierge on hand to give recommendations or help with any issues is such an invaluable perk. I wouldn’t book a holiday with anyone else now.

May 25, 2025
Unprompted review
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Reply from Simpson Travel

Dear Victoria,

Thank you so much for your wonderful feedback. We’re delighted that you found the entire process easy and that our concierge service added real value to your holiday experience.
It’s great to know we’re your preferred choice for holidays, and we look forward to assisting you with your next trip.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

Well trained helpful staff available at…

Well trained helpful staff available at every stage of travel and at destination

June 1, 2025
Unprompted review
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Reply from Simpson Travel

Dear Alastair,

Thank you for your kind words. We’re glad our team was helpful throughout your travel experience and we hope to welcome you on another Simpson holiday soon.

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

Rated 5 out of 5 stars

5* Holiday Company

Fantastic company from booking right through to retuning home. Seamless process and the most beautiful accommodation and knowledgeable concierge in resort. Best company by far for a package holiday 5*

May 18, 2025
Unprompted review
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Reply from Simpson Travel

Dear Vanessa,

Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that everything was seamless. Your lovely feedback means a great deal to us and we're honoured to be considered your top choice for a package holiday.

We hope to welcome you back on another Simpson holiday soon!

Warm regards,
Angelina
Customer Service Executive
Simpson Travel

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