These guys are second to none. We called on a Saturday although it’s not open seen a guy around the back working overtime called Phill. He toke a look at the two scratches on front of our brand new d... See more
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See what reviewers are saying
I am very happy with my purchase from VW Bridgend. From one phone call they were able to judge which was the best car for me and I reserved it straight away. I collected it a few days later and... See more
Another excellent purchase from Bridgend Audi. I was given clear guidance in making my choice, and kept informed of all updates in relation to my purchase. My car was delivered with no fuss and the ha... See more
From start to finish Martin was excellent from his first email right through to answering my calls and sorting out my Audi Q3 Sportback. I'm really happy with the car and it's growing on me day by day... See more
Company replied
Company details
About Sinclair Group - Bridgend Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremain Road, CF31 2TZ, Bridgend, Wales, United Kingdom
- 01656 602211
4.6
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Bridgend Audi
Thank you for the great feedback! We're thrilled to hear Dan Jones provided you with excellent service. Enjoy your new car, and we look forward to helping you again in the future!
Good customer relations.
August 2, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re glad to hear that you experienced good customer relations. Your satisfaction is important to us, and we’re here if you need any further assistance. If you have any additional comments or need support, please don’t hesitate to reach out.
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re thrilled to hear that you had an easy and smooth sale with quick service and no issues. It’s great to know that you were pleased with the service you received. If you need anything further or have any questions, please feel free to reach out. Enjoy your new car!
Brilliant Service
The salesperson (Martin Parsons) was very helpful from the initial point of contact to the collection of the vehicle purchased. Audi also kept us informed of every step of the journey, from placing the order, the production of the vehicle and to the availability of the vehicle. The process was well structured and extremely professional.
July 23, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your detailed feedback! We’re thrilled to hear that Martin Parsons provided such helpful service from start to finish and that you were kept informed throughout the entire process. It’s great to know that you found the process well-structured and professional. Your satisfaction is very important to us, and we’re glad we could meet your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. Enjoy your new vehicle!
An experience of two halves!
This is certainly an experience of two halves!
The car took way longer to arrive than we were advised and there were many things that needed sorting which should have been done before we collected it. The car had to go back to get these resolved. The worst part of this process was the lack of communication throughout. Secondly was the valeting service - pet fur throughout, even when it was re-done!
The positive parts were we got there in the end and we now have a lovely car. We were given a nice courtesy car on both occasions and the salesperson was very nice (when they eventually returned the call)!!
May 24, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your detailed feedback. I’m sorry to hear about the issues you experienced with the delivery timing, communication, and valeting service. Your experience is important to us, and I apologize for the inconvenience and frustration this caused.
It’s good to know that you’re happy with your car and that the courtesy car and sales executive provided some positive aspects during the process. I will make sure your concerns are passed on to the relevant teams to address and improve our service moving forward.
If there’s anything more we can do for you or if you have further concerns, please don’t hesitate to get in touch. Thank you for your patience and for sharing your experience.
Vw Bridgend Parts Dept
Bought car mats and a boot liner for my Tiguan on 9th June 2024 from Liam and Cameron. When I arrived home to fit them, I discovered that the front mats fitted correctly, but rear mats were the wrong item - too big. The boot liner only fitted the top position of the boot. After an internet search for part numbers, I discovered that i had been given Tiguan “All space” rear mats and vw supply a dedicated boot liner for flexi floor not just the basic liner . Tried ringing the parts dept several times on Wednesday - nobody was answering the phone. Rang a few times on Thursday and eventually Cameron answered. Explained the situation and quoted the correct part numbers to him. He confirmed that they were not in stock but he would order them in for me and arrange to replace the mis sold items. I explained that i would be able to pick them on 16th July 2024. He confirmed that would be fine. Called to parts dept on 16th as advised at 1:00 pm - the dept was closed. After enquiring with a very polite young lad washing a car it was apparent that the dept was closed for lunch. Honestly…. I thought we had left the 1970s..!! After a half hour or so wait outside with another customer, the shop opened. I reiterated the story to Liam who knew nothing about the order. He checked stock and explained that he would have to order the mats and boot liner in! I was flabbergasted and annoyed and asked for refund. Such a complete waste of my time and fuel and no apology either.. Anyway, managed to order the correct parts online from Vw Cox for the same price delivered to my door. What’s going on Sinclair’s??? SA1 site does not even have a parts room - you have to ask at reception for a part! To top it all, there is no online parts shop either, unlike other large uk vw dealerships. VW Garngoch was great back in the day. Good parts offers and staff who knew their parts. Its not a good state of affairs really, is it? What is the point in trying to support your local dealer when they just waste your time and cost you money.
July 16, 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Ian, Thank you for your feedback. We’re sorry to hear about the issues you experienced with the parts for your Tiguan at our Volkswagen Bridgend dealership. It sounds like there was a mix-up with the parts provided and significant inconvenience with communication and the ordering process, for that we do apologise. Your feedback is valuable, and we will address these concerns with our parts department to improve our service and communication. Please contact Phil Cuddihy, our Aftersales Manager at p.cuddihy@sinclairgroup.co.uk who will gladfully address any issues going forward. We would welcome the opportunity to put this right in future and hope to welcome you back to Sinclair Volkswagen Bridgend.
Kind regards,
Sinclair Group.
Highly professional advice.
July 13, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear that you received highly professional advice from our team. Your satisfaction is important to us, and we appreciate your support. We look forward to helping you again soon!
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're thrilled to hear that our sales rep was able to understand your needs and provide excellent service. Your satisfaction is our priority, and we appreciate your support. We look forward to assisting you again in the future!
Very helpful
Very helpful, good deal, most important James was more than fair with the deal, no pressure to buy. Very helpful staff.
July 2, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're glad to hear that James provided a fair deal without any pressure to buy, and that our staff was helpful. We appreciate your support!
Great salesman
Great salesman. Took time to chat. Was an easy sale and purchase. No stress at all.
July 2, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We’re glad to hear that you had a stress-free experience with our salesman and found the purchase easy. Our team aims to make the process as smooth as possible, and it’s wonderful to know we succeeded. We appreciate your support and hope to see you again soon!
Paddy
Excellent service start 2 finish and James Sharpe sales rep very helpful in handing the car over 2 us and explained all the details of all the car control's 2 us throughout very very helpful thank u again
July 2, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for the wonderful review! We're thrilled to hear James Sharpe provided excellent service and made the handover smooth and informative. Enjoy your new car, and thank you again!
Reply from Sinclair Group - Bridgend Audi
Thank you for the great feedback! We're thrilled to hear Martin provided such professional and knowledgeable service. Enjoy your new car!
Smooth operation
Smooth operation. Friendly staff. Made a simple diagnostic check a pleasant experience.
Plus a free car wash. I thought it was great to have the offer to wash the exterior but before I exited my car when I arrived home, I realised they did the interior too.
July 2, 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Thank you for the great review! We're so glad to hear you had a smooth and pleasant experience. It's fantastic that you noticed the extra care with the interior as well! We look forward to welcoming you back.
Sinclair Audi Bridgend
Sinclair Audi Bridgend is by far the best Audi dealer, superb service and great customer care from start to finish.
June 19, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your fantastic feedback! We're thrilled to hear you had a superb experience with us. Your kind words mean a lot to our team. Best regards, Sinclair Audi Bridgend.
Bought a lovely used A3 Black Edition…
Bought a lovely used A3 Black Edition from Audi Bridgend and the sales
Staff were excellent. Very helpful and got us what we wanted.
June 10, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience purchasing your A3 Black Edition from us. Our team is committed to providing excellent service, and we're glad we could help you find exactly what you were looking for. Enjoy your new car! Best regards, Sinclair Audi Bridgend.
Fantastic customer service and hassle free salesmanship
Fantastic customer service and bass
June 9, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your feedback! We're delighted to hear that you experienced fantastic customer service at Sinclair Audi Bridgend. If there's anything else we can assist you with, please let us know. Best regards, Sinclair Audi Bridgend.
Reply from Sinclair Group - Bridgend Audi
Thank you! We're glad to hear you had an excellent experience. We look forward to serving you again! Best regards, Sinclair Audi, Bridgend.
Excellent customer service and great…
Excellent customer service and great deals with our recent new car purchases. Highly recommended.
May 31, 2024
Reply from Sinclair Group - Bridgend Audi
Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent customer service and found great deals with us during your recent new car purchases. Your recommendation means a lot to us. If you have any further feedback or need assistance in the future, please feel free to reach out. Best regards, Sinclair Audi, Bridgend.
Very helpful and staff were amazing
The viewing room was very clean and tidy and the cars were easily visible. Andrew came over to ask if I needed help with anything. He was very helpful as I had set in my mind the car I wanted. He showed me different versions and did not push or try to get me to buy the car it was all on my terms. He was brilliant in getting back to me via email and was lovely and totally helpful. He was brilliant.
The car looks absolutely stunning and I cannot fault Audi enough.
May 2, 2024
Reply from Sinclair Group - Bridgend Audi
Hi Rhiannon, thank you for the 5-star rating! We are happy to hear that you were satisfied with the level of service you have received and that you're enjoying the new car. Please don't hesitate to contact us for any further inquiries. Many thanks, Sinclair Group
half a day for an oil change on a timed job
Took one of our company vehicles an audi sq7 in for an oil change. When booked it in for a timed appointment to wait for the vehicle, was told it was a fast turnaround and could wait for it, nearly 4 hours later the vehicle was ready. The attitude by the service manager was terrible and most of the staff were ignorant, with the exception of the receptionist. When paying an already ridiculous amount of money for an oil change, the least I would expect is not to waste half a day of my life waiting for a 20 minute job to be done. If customer care is important to you, avoid sinclair bridgend audi
March 28, 2024
Unprompted review
Reply from Sinclair Group - Bridgend Audi
Hi Mr Westway, thank you for reaching out to us. Apologies if you were unhappy with time it took to complete your oil change. We've passed on your feedback to our Bridgend Audi Aftersales team who will take it into consideration when communicating job timescales moving forward. If there's anything else we can assist you with please do get in touch.
Kind regards,
Sinclair Group.
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