It was my first time dealing with Sinclair BYD in Pencoed and I was very impressed. Within 15 minutes of entering the showroom my wife and I were off on a test drive of a 1 year old BYD Seal U whi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A few months ago I started looking to change my car and called into the Bridgend BYD showroom. Eleri Thomas was very friendly yet professional and knowledgeable about the 2 car models i was... See more
Company replied
I’ve had an absolutely incredible experience with the team at BYD Bridgend. From start to finish, the level of service has been outstanding. Eleri Thomas was professional, friendly and genuin... See more
Company replied
We have just purchased a BYD Atto 3 from the Bridgend Sinclair garage, the service we received was fantastic, Eleri was great from start to finish through the sales process. They gave us a good deal o... See more
Company replied
Company details
About Sinclair Group - BYD Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Old Field Road 2, CF35 5LJ, Pencoed, Wales, United Kingdom
- 01656534567
4.6
Excellent
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and impressive vehicle
It was my first time dealing with Sinclair BYD in Pencoed and I was very impressed. Within 15 minutes of entering the showroom my wife and I were off on a test drive of a 1 year old BYD Seal U which we decided to buy.
I have to mention Harri, who we first dealt with, Ffion who was our main contact and Eleri who answered and dealt with queries when Ffion was unavailable. All 3 were extremely professional, welcoming and knowledgeable! Nothing was too difficult or challenging for them and they are a credit to the company.
Ffion, in particular, went through all the controls and suggested various on screen shortcuts that were useful. She had the answer to any question raised and did so in a manner that was very clear and helped greatly.
The car itself has very high spec and I look forward to future motoring.
Thanks to all involved.
May 13, 2026
Unprompted review
The staff were fantastic
The staff were fantastic, very friendly, helpful and went the extra mile to help us. We work 9-5pm and they even stayed past their own closing time to help us.
March 1, 2026
1st Electric car
A few months ago I started looking to change my car and called into the Bridgend BYD showroom.
Eleri Thomas was very friendly yet professional and knowledgeable about the 2 car models i was interested in. She gave a breakdown of the prices and i told her i would get back in a few months time when my finances were sorted.
In the meantime i received a few follow up emails asking if there was anything else needed.
I recently went back and although Eleri had a day off , spoke to another colleague who was very helpful and understanding. I booked a test drive of the Dolphin Surf for the following week.
I am now the proud owner of a Dolphin Surf and on Handover day, the process was very well organised and smooth with Eleri giving us fab service.
Thanks to all there.
May 1, 2026
Reply from Sinclair Group - BYD Bridgend
Thank you for your lovely feedback, Mrs Blackall.
We are delighted to hear about your positive experience with Eleri and the team at BYD Bridgend. It’s great to know you felt supported throughout your journey, from your initial enquiry through to test drive and handover.
We will be sure to pass your kind comments on to Eleri and the wider team. Congratulations on your new Dolphin Surf, and we hope you enjoy every mile in your new BYD.
Thank you again for choosing Sinclair BYD Bridgend.
Kind regards,
Sinclair Group.
I’ve had an absolutely incredible…
I’ve had an absolutely incredible experience with the team at BYD Bridgend. From start to finish, the level of service has been outstanding.
Eleri Thomas was professional, friendly and genuinely personable, making the whole process feel easy and enjoyable. The wider team have been just as impressive, especially Ffion and Harry, who have all been extremely helpful throughout.
Every promise made was followed through on, calls were returned when they said they would be, and I’ve been kept updated every step of the way, which makes such a difference.
I would highly recommend the sales team at Sinclair Bridgend to anyone looking for great service, they really do deliver.
Looking forward to collecting my car in a few days!
April 17, 2026
Reply from Sinclair Group - BYD Bridgend
Thank you for your fantastic feedback Laura!
We are delighted to hear you’ve had such an incredible experience with the team at BYD Bridgend. It’s wonderful to know Eleri, Ffion and Harry provided such professional, friendly and attentive service throughout your journey.
Keeping customers informed and delivering on promises is something we pride ourselves on, so it’s great to hear the team made the whole process smooth and enjoyable for you from start to finish.
We will be sure to pass your kind comments on to everyone involved. Thank you again for your recommendation, and we hope you enjoy collecting your new car in the coming days.
Kind regards,
Sinclair Group.
Excellent customer service
Excellent customer service. We went to BYD Bridgend as the sales person Harry sold us our previous 2 cars in Swansea. Harry was thorough and didn't make it feel like a pushed sale. We then dealt with Ffion as well. We were kept informed along the way and no problem was too big for them. Great customer service and care throughout. Thank you both Harry& Ffion
March 28, 2026
Unprompted review
Reply from Sinclair Group - BYD Bridgend
Hi Samantha,
Thank you for your wonderful feedback and for your continued loyalty. It’s fantastic to hear that Harry and Ffion at Sinclair BYD Bridgend provided such thorough, supportive service and kept you informed every step of the way.
We’re especially pleased to know you felt comfortable and never under pressure, that’s exactly the experience we strive to deliver. We’ll be sure to pass your kind comments on to them both.
Kind regards,
Sinclair Group.
I have used Sinclair before
I have used Sinclair before, decided to make the change to electric, knew Harry from a previous purchase and had full faith in him and Ffion in opur dealings
March 31, 2026
Reply from Sinclair Group - BYD Bridgend
Hi Joh,
Thank you for your continued support and for choosing to make the switch to electric with us. It’s great to hear that Harry and Ffion at Sinclair BYD Bridgend provided a service you could trust based on your previous experience.
We really appreciate your loyalty and hope you enjoy your new electric vehicle. If you need anything at all, the team will be more than happy to help.
Kind regards,
Sinclair Group.
Great experience from start to finish.
Great experience from start to finish.
At each stage all the information was clear. The response to any of my follow up questions was prompt.
The result, I bought a BYD Seal.
April 1, 2026
Reply from Sinclair Group - BYD Bridgend
Hi Darren,
Thank you for your great feedback. We’re delighted to hear you had a fantastic experience from start to finish with Sinclair BYD Bridgend, and that everything was clear and well communicated throughout.
Congratulations on your new BYD SEAL, we hope you enjoy every mile.
Kind regards,
Sinclair Group.
Reply from Sinclair Group - BYD Bridgend
Hi Ishani,
Thank you for your lovely feedback. We’re delighted to hear you received excellent service from the team at Sinclair BYD Bridgend.
We really appreciate your comments and hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
We have just purchased a BYD Atto 3…
We have just purchased a BYD Atto 3 from the Bridgend Sinclair garage, the service we received was fantastic, Eleri was great from start to finish through the sales process. They gave us a good deal on a part exchange. Thank you to Harry the sales manager too, who stepped in on Eleris days off.
March 11, 2026
Reply from Sinclair Group - BYD Bridgend
Hi Liam, thank you for your fantastic review.
We’re delighted to hear you had such a great experience at Bridgend and that Eleri looked after you so well throughout. It’s also great to hear Harry was able to step in and keep everything running smoothly.
We hope you enjoy your new BYD Atto 3 and look forward to welcoming you again.
Kind regards,
Sinclair Group.
Great buying experience
Eleri was great, no pressure to buy and had all the information available. She gave honest opinions and made the buying process real easy and stress free.
Will be back again!
March 9, 2026
Reply from Sinclair Group - BYD Bridgend
Hi Ben, thank you for your great review.
We’re really pleased to hear Eleri made the experience easy and stress-free, and that you felt well informed without any pressure. She’ll be delighted to hear your feedback.
We look forward to welcoming you back again in the future.
Kind regards,
Sinclair Group.
Professional and Efficient
March 5, 2026
Reply from Sinclair Group - BYD Bridgend
Hi Simon, thank you for your review.
We really appreciate you taking the time to share your feedback and hope you had a great experience with the team.
We look forward to seeing you again.
Kind regards,
Sinclair Group.
Top notch sales representative who…
Top notch sales representative who couldn’t be faulted.
February 15, 2026
Reply from Sinclair Group - BYD Bridgend
Hi Ian,
Thank you for your great feedback. We’re delighted to hear you had such a positive experience and that your sales representative delivered a top-notch service.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Sinclair Group.
We have just purchased a BYD ATTO 3…
We have just purchased a BYD ATTO 3 from Sinclair Bridgend and I have to say it was a delight to be treated in a respectful and professional manner.
From the initial phone conversation to the first meeting it was our requirements which were put ahead of just trying to sell a car.
I wish to thank Eleri and Harry for the wonderful service they provided especially when picking up our car it was a memorable experience.
I can truthfully say this is a company that does value their customers many thanks…..
February 4, 2026
Unprompted review
Reply from Sinclair Group - BYD Bridgend
Hi Roger,
Thank you for your wonderful feedback. We are delighted to hear that your experience purchasing your BYD ATTO 3 at Bridgend was such a positive one.
It is especially pleasing to know that you felt your requirements were put first from the very beginning. Eleri and Harry will be thrilled to hear that collection day was a memorable experience and that their service made a lasting impression.
We truly appreciate your kind words and your trust in us. Enjoy every mile in your new BYD.
Kind regards,
Sinclair Group.
Brilliant staff who were very…
Brilliant staff who were very attentive. We felt totally comfortable with the products and the way in which were dealt with.
January 25, 2026
Reply from Sinclair Group - BYD Bridgend
Thank you for your lovely feedback.
We’re pleased to hear that our team made you feel comfortable and well looked after, and that everything was clearly explained throughout your visit. Creating a welcoming and attentive experience is something we take great pride in.
Thank you for choosing us, and we hope to welcome you back again in the future.
Kind regards,
Sinclair Group.
Eleri made the process easy and was…
Eleri made the process easy and was incredibly easy to deal with
Car is lovey more than happy
January 18, 2026
Reply from Sinclair Group - BYD Bridgend
Hi David,
Thank you for your feedback.
We’re delighted to hear that Eleri made the process so easy and that you were happy with the experience. It’s great to know you’re enjoying your new car!
Kind regards,
Sinclair Group.
Picking up our New BYD dolphin surf. went…
From the very day we met Ffion she went above & beyond to give us all the information we needed. Unfortunately, she wasn't there for the handover but Harry was there to meet us and dealt with the handover in a great professional way. So much knowledge about the vehicle. I'd like to thank all the staff for their help & wish them all A Happy new year. Regards. Keith & Jo.
January 1, 2026
Reply from Sinclair Group - BYD Bridgend
Thank you so much for your kind words, Keith & Jo! We are thrilled to hear that Ffion and Harry provided exceptional service during your visit. Happy New Year to you both.
Kind Regards,
Sinclair Group
The pleasant and efficient service of…Harry Hopkins
The pleasant and efficient service of Harry Hopkins who dealt with every aspect of the purchase. Loved the ‘collection welcome’ display and revealing unveiling which made it all the more special.
December 30, 2025
Reply from Sinclair Group - BYD Bridgend
Thank you for taking the time to leave us feedback Hayden! We couldn't agree more, Harry does a fantastic job and we're so glad you enjoyed our special Handover reveal. We appreciate your support and hope to see you again soon.
Kind Regards,
Sinclair Group
Great service from Ffion
Great service from Ffion, all queries answered, hand over was quick and easy.
December 23, 2025
The staff at the Bridgend branch were…
The staff at the Bridgend branch were very friendly & helpful; knowledgable.
December 13, 2025
Reply from Sinclair Group - BYD Bridgend
Thank you for your feedback, Janet. We’re pleased to hear that the team at our Bridgend branch were friendly, helpful, and knowledgeable. Your comments are greatly appreciated and will be shared with the team.
We look forward to welcoming you back again in the future.
Kind regards,
Sinclair Group
Super staff
Staff there were excellent when I bought my new car. Not too pushy, knowledgeable about the vehicles and finance offers.
November 27, 2025
Reply from Sinclair Group - BYD Bridgend
Thank you for your kind feedback, Ms Thomson. We’re delighted to hear that our team provided an excellent experience and that you found them knowledgeable and helpful without feeling pressured.
Thank you for choosing us for your new car purchase, we hope you enjoy many happy miles ahead in your new BYD.
Kind regards,
Sinclair Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.