I found the welcome at the MB dealership very welcoming.All the staff seem to be enjoying their work and this creates a good atmosphere. My sales executive Andy could not have been more patient and understanding. Despite the vast difference in age between us we quickly developed a rapport. This continued despite digital and insurance hitches. This led to a successful sales/lease agreement .

We had an absolutely fantastic experience buying our new Mercedes from Mercedes-Benz of Swansea. From start to finish, the whole process was smooth, professional and genuinely enjoyable.

A very special thank you to Niamh Jenkins who was absolutely wonderful throughout. She was extremely knowledgeable, supportive and approachable, and nothing ever felt like too much trouble. She patiently answered all our questions, explained everything clearly and kept us updated at every stage of the process.

What particularly impressed us was how responsive Niamh was. She replied to our emails incredibly quickly, even on her day-off, which we really appreciated. Every time we came into the dealership, she welcomed us with a smile and made us feel completely at ease. Her friendly and supportive approach made such a difference, especially when there were various things to organise with our part-exchange vehicles and the purchase of the new car.

We collected our new car a few days ago and absolutely love it. The handover was excellent and everything was explained to us clearly.

What was especially lovely was that Niamh’s support didn’t end once we had collected the car. She contacted us afterwards to check that everything was going well, that we were enjoying our new car, and to make sure we knew we could contact her at any time if we had any questions or needed any help. That level of after-sales care really means a lot and made the whole experience feel very personal.

Thank you, Niamh, for making the whole experience so positive and for looking after us so well. We couldn’t have asked for better service and would happily recommend both Niamh and Mercedes-Benz of Swansea to anyone considering buying a new car. A genuinely five-star experience!

Friendly, helpful service

Fantastic experience at Mercedes-Benz Swansea!

A huge thank you to Niamh Jennings, who was brilliant — professional, knowledgeable, genuinely helpful and, most importantly, no pressure whatsoever. She listened to exactly what we wanted and found us our dream car: a black CLA 200 Electric Sport Executive!

Niamh made the whole experience so enjoyable and is a real credit to Mercedes-Benz Swansea. We couldn’t have asked for better service! ❤️ Look forward to collecting our dream car in two weeks

Had the most amazing experience with Mercedes Swansea,
Collected my New Mercedes CLA220, all the staff went over and above to make my experience special.
I Purchased my car through Niamh, who was very professional, very friendly, helpful and again went overboard to make sure everything went smoothly.
Cant praise Mercedes Swansea enough!!

We dealt with Gemma who was friendly, knowledgeable and patient with us as this is the first automatic car we have bought. She took us through the process and made it easy to change our car making sure we were happy with our choice of replacement. We feel comfortable to go back to her if we have any further queries. We would certainly ask for Gemma when changing our car in a couple of years time.

Third Merc,very happy with knowledge of staff, also pleased with all staff, especially Sam.

I dealt with Adam and Mark at Mercedes Benz Swansea. The experience was excellent from start to finish. What I would expect and more from a main dealer. They were courteous, attentive, listened and understood and gave me space and time putting the deal together and making my mind up. No pushing or heirs and graces, just normal people who seemed genuinely interested in me getting what I wanted. They delivered exactly what I was hoping for. The car was beautifully presented on collection and my wife even received a bunch of flowers after they had accommodated us overnight as we had a fair trip to collect. Everyone we encountered were warm and welcoming. I couldn't recommend Adam and the team enough if you want a Mercedes. Thank you.

Very polite and knowledgeable regarding the products . Excellent follow up service.
The sales gentleman , Adam in particular was very helpful .I have owned a Mercedes for approximately forty years , with a three year change , and I have always found the product and the staff excellent

The service itself was brilliant up to buying the car. However it broke down on the way home leaving me without a car for 5 days while it got repaired. Still awaiting a response after opening a case with Mercedes complaints which has been on going for 6 weeks with no correspondence bar we are reviewing your information. Pretty poor considering the amount of money spent.

My whole experience at Sinclair in Swansea was very welcoming.
Great communication and updates allowed me to plan, my contract and my time.
They wete very flexible and worked around my working day.

Jonathan White gave excellent assistance in completing the purchase

I’m a regular customer and with the help from Gemma it went relatively smoothly .

My daughters A Class had a crack in the windscreen, she needs the car to travel to work
Laura arranged for a replacement from Mercedes and the windscreen was replaced very quickly and perfectly My thanks to Laura.

Excellent service all round, Nathaniel was super helpful and all staff friendly and approachable. Really happy with my new car

Only dealt with the salesman Shaun on the phone and couldn’t ask for anything else all questions and information was very straightforward

I have bought 3 cars from Jon White at Mercedes, Swansea and he is always very helpful to makes the process of buying a new car is straight forward and kept me informed of any updates also when I picked up the new car he went through thoroughly ad not had an electric car before.

The first time we visited this dealership we didn't really intend to buy a car there, we went to have a look at a car that they had there which was way more expensive than we wanted but these cars are quite rare and not easy to view locally. When we arrived however we noticed a similar car which actually was in our price range and was not yet on their website. The welcome we received from Debbie (the host) was fabulous and made us feel very comfortable being in a "posh" dealership. She then called Niamh to help us and again she was so lovely with us. I honestly think we decided there and then that we wanted to buy here if at all possible. Niamh happily brought us both vehicles and allowed us to drive them alone so we could really talk about the vehicles and make our own minds up without any pressure. We really liked one of the cars but needed to go away and decide for ourselves if we wanted to proceed. Again there was absolutely no pressure from Niamh. When we arrived home we received an email from Niamh titled "great to meet you" with her contact details and an offer to contact her with any questions we had. We decided we would go back and buy the car after our regular shopping trip on the Saturday morning and told Niamh via email. On the Saturday morning we got an email saying that another sales person had an enquiry on the car we were looking at but if we wanted it we could put a fully refundable deposit on it which would then reserve it for us. We had already decided we wanted it by then so we called to pay the deposit and went in to check the car one more time. Niamh was there once again and was super helpful and friendly, answering lots of questions we had and giving us a deal on the car that we were happy with. We arranged to pick up the car on the Monday and Niamh said it would have final prep and be ready by 4 o'clock. When we arrived a little early, Niamh was sending the car back to the valet team because she was not entirely happy with the finished job but sure enough by 4 it was back and ready. The level of service we received was exemplorary on what was a fairly cheap car (compared to what else was on the lot). We both work for another luxury car dealership in the area and remarked to each other how we hoped that customers there got somewhere near this level of service from our sales team. It was a real pleasure from start to finish and I would highly commend this dealership to anyone looking to buy what is by the way a beautiful vehicle.

An excellent service from Tim Gowan and Gemma when I picked up my new Mercedes from Sinclair dealership. Very helpful and nothing too much trouble.