SitemileReviews 

455
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

We purchased the Freight Marketplace theme, unfortunately some of the functions we were under the impression it would have were not present and we decided to go in a different direction. After a bit o... See more

Company replied

Rated 1 out of 5 stars

Like many others wrote this company is a total vast of money and time, for a two day job you must pay true 2checkout.com which has limited 30 days refund, after you pay every day receive a message th... See more

Company replied

Rated 1 out of 5 stars

absolutely bad support. They stay for 3 months in "being processed" to my support request, and never answered to my bug resolution request. I got my website broken for 3 months and as well they refu... See more

Company replied

Rated 5 out of 5 stars

Everything was great with these guys, the auction theme is absolutely great. It has so many features that the paid price pales in comparison. We are finally launching our car auction website, after... See more

Company details

  1. Software Company
  2. Blogger

Written by the company

At Sitemile, we specialize in web design, mobile app development, and the creation of advanced, custom software solutions tailored to your business needs. Our team of experienced developers and designers is dedicated to building powerful, scalable, and user-friendly digital products that drive results. We excel in developing fully customized WordPress websites, crafting themes and plugins from the ground up to match each client’s unique requirements. Whether you're looking to launch an e-commerce platform, a complex marketplace, a membership site, or a highly functional business website, we have the tools and expertise to bring your vision to life. In addition to our WordPress services, we also design and develop mobile apps for iOS and Android using cutting-edge technologies to ensure performance, security, and seamless user experience. With a strong focus on innovation and quality, Sitemile is your trusted partner for transforming ideas into successful digital solutions.


Contact info

3.1

Average

TrustScore 3 out of 5

455 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(455)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Themes are nice, but communication needs to be improved...

Özel amaçlı wordpress temaları için başvurabileceğiniz bir site. Eskiden destek konusunda ciddi eksiklikler vardı. Ama şu an siteye yeniden özen gösterildiğini ve canlı desteğin eklendiğini gördüm. Bu güzel bir gelişme. Ayrıca tema güncellemeleri yapılmıyordu. Gördüğüm kadarıyla temaları güncellemeye ve yeni tema hazırlıklarına başlamışlar. Bu sevindirici bir haber. Her yerde bulamayacağınız özel işlevli temaları var. Eskiden hatalar nedeniyle bazı işlevler kullanılamıyordu. Güncellemelerle beraber bu hataların da giderildiğini umut ediyorum.

Update After 1 Year: I got my hopes up in vain. Since I could not prove the previous payment, I had to purchase a lifetime membership package twice. Because there was an error in their system. The same thing happened with the second payment. They promised to fix it, but after 1 year the problem is still not solved. Despite 2 payments, I have not had access to the theme files for days. I sent messages many times, no one cares!

2. Update: I have read this kind of dialogues of this person with his customers on this site. I didn't pay much attention to it. I made a mistake.
1-It gives false information that I still have access. I can access my members area but not the files I paid for.
2-Shamelessly says I got a free upgrade. But this is a lie, because I bought the lifetime membership from him twice. I couldn't prove it because the systems recorded it incorrectly in the first one. Moreover, for me, I paid very high fees. It shouldn't claim that this is free because lifetime upgrades are included in the deal. They took his money in advance. Also there's no point in upgrades right now because I don't have permission to download files. And I've been waiting for a response to my requests for help for days.

I put 1 star here because he didn't respond to me, didn't solve my problem, and blocked access. And when he did that, he reached out to me. He said that I threatened him, but he threatened me in his messages. Why would I reduce 5 stars to 1 star for no reason? It remained as 5 stars for exactly 1 year. So I'm not the problem. I did this because I couldn't get my rights. I think he will not open my access unless I increase my rating here to 5 stars, I understood this from his message. But that would be fraud. Because he got paid. I am very angry because of what is written here and because they did not give me my rights. I will do whatever is legally necessary for this.

3.Update: After we hurt each other enough, they decided to solve my problem. I won't be harsh about the star. However, I cannot give it 5 stars after all this conflict. And I will not delete the comment so that the trouble I am experiencing is known.

January 30, 2021
Unprompted review
Sitemile logo

Reply from Sitemile

You still have access, but now you threaten me with bad reviews. Thats not cool and not a good attitude for someone that received free upgrade.

Although you have written in turkish, i thank you for the good cooperation.

Rated 5 out of 5 stars

great programmers, amazing customer support

What pleased me the most is that the sitemile team pays attention to the customer. They do not only sell wordpress themes, but they are also custom work experts, they know a lot about what's behind a website's interface and if you have a great idea and present them a good documentation they can transform it into a successful website.

January 29, 2021
Unprompted review
Sitemile logo

Reply from Sitemile

thank you!

Rated 5 out of 5 stars

Really good stuff

I've got a member account and until this moment everything is going great. Easy theme installation, database importing, customization... I'm using Project Theme right now and it is amazing

January 19, 2021
Unprompted review
Sitemile logo

Reply from Sitemile

thank you so much! We are glad to see a happy customer once again!

Rated 5 out of 5 stars

The best

Great site, really complete, competitive rates, often updated, easy to use for people with no coding training. The support service is extremely attentive, and will accompany you in the handling of the site.
I highly recommend it!

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Totally satisfied

Bought this theme a few weeks ago and now setting up my website. Support team is very helpful and always ready for us.
Warmly recommand these guys.
Thanks a lot.

January 12, 2021
Unprompted review
Sitemile logo

Reply from Sitemile

my humble thanks!

Rated 5 out of 5 stars

Sitemile customer support is just remarkable

Sitemile customer support is just remarkable. Once you log on the website you are able to interact with an associate immediately. After I purchased their package, I had worried that there would not be a response. But on the contrary, They have installed one of the themes and continue to guide me through the set-up process.

January 5, 2021
Unprompted review
Sitemile logo

Reply from Sitemile

thanks for the kind words! always a pleasure

Rated 1 out of 5 stars

I got the pricerr freelance marketplace…

I got the pricerr freelance marketplace theme which was super buggy and hard to customize so asked for help from Andrei who tried to help and fix the issues but as a company and a business we thought that the theme isn't mature enough to be used on a website for the long-term so we decided to get a refund because sitemile offers a seven day refund and after asking for the refund they replied with that it's a bad idea and so on but we didn't change our minds and tried to get the refund anyways they said they are working on it but after trying to get in touch with them through email and whatsapp they still didn't reply although we sent the email before working hours and during working hours but still no luck and can't seem to get in touch with them

Edit: The service was slow and Andrei was pretty ignorant, we saw him sending emails but if we replied to the email in the same instant he still takes a long time to reply to us which is not ideal nor does it make sense so we decided if they either refund us or not we still won't delete this review although we told that we would but it's better for the community to not fall into this bad trap of bad service and immature employees and products

We didn't want to really edit the review but apparently Andrei flagged our review as a fake one and that we didn't even buy their product, but we sent the the details to trustpilot to unflag the review for everyone to see the truth behind it

Plus, the pricerr freelance theme is a rip-off and a bad version of wpjobster with many bugs, less features and dumb changes so you'll be better without it

Edit: as Andrei said it is our right to get the 7 day refund, we had to write the review as Andrei nor the whole team (if there is an actual team) were not responding to us in any way and were always giving excuses to make the 7 day money back guarantee expire so the only way that we got them to answer was writing the review

Edit: Okay, you're always right I'm wrong don't worry

December 25, 2020
Sitemile logo

Reply from Sitemile

LE: also at the time you requested the refund, it was straight on the Christmas day, and i told you somebody will be at the office the next monday (which was after 2 days) to process the refund. We never denied the refund, and then you started posting this review... necessary. And we provided top notch support! Proof is that over 20-30 replies within 2 days , in 3-4 tickets created.

LE: how can you say we havent replied ? during 1 day, you have created 3 tickets with 4-5 replies in each one. Thats 1 day. And in the next day you have created 1 ticket with 10 replies in it, then we gave you the refund. On top of that we have talked on whatsapp too. All this happened on the course of 2-3 days at most. Then you were refunded as you were in that 7 day mark. How could you say that the support wasnt replying... ?! I am shocked . And this is only embarrassing yourself

Case closed, this review should not even be here...

The support for you was amazing in our oppinion, we communicated all the time via email and whatsapp. We agreed to refund you because you were in the 7 day period, and a refund has been sent a few days ago, but since then you havent replied. The theme is very mature, but you were finding difficult to change the logo even (although is a copy paste of the logo file into a text box and hitting a button to save, thats it)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look