Say it with Diamonds Reviews 

578
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a initial ring for girlfriend snapped in half just a year after warranty so refused to exchange even offered to send ring back to prove no damage caused from ourselves. Would have thought with... See more

Rated 5 out of 5 stars

Purchased a gorgeous lab grown ring today, it is a sentimental purchase means a lot to me and I went in with a ring in mind, left with a different one ordered but it was perfect! So massive thanks to... See more

Rated 1 out of 5 stars

Ordered a bracelet & charm for my daughter's birthday. Got a despatch email on the 20th Aug but the DPD tracking says they haven't received the parcel & status hasn't changed. You can only contact t... See more

Rated 5 out of 5 stars

Fabulous experience myself and my partner visited to pick out my engagement ring today. Marnie was amazing took us through all of the options and ended up with a beautiful ring on her recommendation.... See more

Company details

  1. Jewelry Store

Written by the company

We source affordable luxury that's timeless and enchanting. Discover alluring pieces that make everlasting gifts.


Contact info

3.3

Average

TrustScore 3.5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(578)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give zero stars I would

It appears you have deleted my previous review! Not to worry I am back again! I will post a new review and email 1000 of your customers on insta every time you delete my review so do be careful darling! I ordered a 1.5 inch diamond Script initial pendant from this company, every single initial pendant on their website has the wing design on the left hand side, mine is on the right, not to mention my design is completely different to any other product on their website. I returned the item the day after receiving it, and now I have performed a chargeback as well as reported them to trading standards. I spoke to many of their customers on Instagram and will continue to do so until I get my refund. 🥰

December 22, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t bother with the Christmas…

Don’t bother with the Christmas crackers for anyone over the age of 12 the jewellery in them is tiny. Tried to return mine as not opened passed the necklace and told no so I am stuck with 2!

November 29, 2022
Rated 1 out of 5 stars

Customer service is shocking!!

Customer service is shocking!!
Not bothered at all once you have place your ordered!!!

November 26, 2022
Say it with Diamonds logo

Reply from Say it with Diamonds

Hi Steph, we are so sorry that you feel disappointed with the service that you received. As it was the black Friday weekend we were unable to amend any mistakes on orders once they had been placed due to the sheer volume of orders that we have been receiving. We did reply to you within 24 hrs and explained this, and also offered that when you received the item that you were more than welcome to come and exchange. In relation to the pre order item, we do clearly state this online and in the product description so our customers are aware of this before they order. I have also popped this into an email for you. Many thanks SIWD x

Rated 5 out of 5 stars

Absolutely beautiful jewellery…

Absolutely beautiful jewellery reasonably priced and quickly delivered. Lovely personal touch with gift bag and tissue included and a note of who packed the item. Would definitely recommend

November 7, 2022
Rated 5 out of 5 stars

Excellent Customer Service

I placed my first order with SIWD, and am thoroughly happy with my bracelet.

I did have a problem with delivery, however this was not SIWD fault, it was the awful DPD. When I contacted SIWD, I was supported by a lovely lady called Lindsey who was quick to respond and chased the matter for me, even calling me to advise of next steps. My parcel finally arrived.

Would recommend, great company and excellent customer service.

November 15, 2022
Unprompted review
Rated 2 out of 5 stars

Didn't give me discount offered

Received an offer for 15% off. Didn't work even though I received itbon the same day I placed my order. Still waiting a response from customer service on how this will be rectified and my 15% paid back to me. If not will be returning the item

November 15, 2022
Rated 1 out of 5 stars

Paid for product

Paid for product. 2 days later given a delivery day. Never turned up. Attempted to contact for two days, finally got a response 3 days after delivery date to say it was out of stock. Said I would have a different product instead, still awaiting a response.

November 19, 2022
Rated 5 out of 5 stars

Very easy ordering process

Very easy ordering process. Even though the item I ordered was a personalised item it was ready for collection in 3 days. I placed the order on the 4th of November and received the email saying it was ready for collection on the 7th. I went in the following day to collect my order. I'll just add that the staff in the shop are very friendly and helpful.

November 7, 2022
Rated 2 out of 5 stars

I ordered my item

I ordered my item, payed ( payed for next day delivery) to then receive a email tk say my item will take 2 weeks to come

November 8, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look