Sizzling Pubs Reviews 

315
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent and fast service they received. People frequently highlight the friendly, helpful, and attentive nature of the staff, often noting specific team members for their outstanding efforts. Furthermore, a significant number of consumers found the food delicious, served hot, and of good quality, with some describing meals as fantastic. However, some people were dissatisfied with certain aspects of their visit. Several customers encountered rude, inattentive, or unprofessional staff, and others mentioned issues with understaffing affecting service. There were also repeated concerns about food quality, including meals being cold, tough, incorrectly cooked, or poorly presented. Additionally, some experienced issues with product availability or items not meeting expectations upon arrival.

What people talk about most

Staff

People report ambiguous experiences with staff, with many customers praising the friendly, attentive, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Location

Reviewers mention ambiguous feedback about location, with many customers specifying various locations they... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the food as delicious, very... See more

Reviews shaping this summary

Rated 3 out of 5 stars

THE HIGHFIELDS INN CHESTERFIELD called in 18th February 2026 for a lunch time meal Just after refurbishment. Ordered Lasagne the meal itself was hot and tasty However the presentation left a l... See more

Rated 3 out of 5 stars

Booked a table to eat and watch the football. So many staff but that has its own issues as nobody seemed to know what they were doing but polite. The food as what I expected not great, it came out... See more

Rated 2 out of 5 stars

I went for a meal with my friend and we both had steak meals, I wanted mine medium and he wanted welldone, when the food came out mine was ok but his was still bleeding it was more bloody than mine,... See more

Rated 2 out of 5 stars

Visited The Bay Horse Inn, Cramlington on 13th April for lunch. Arrived around 1.30pm. A member of staff, sitting at a table, who took a while to acknowledge us and then just said “sit at any table”.... See more


Company details

  1. Restaurant
  2. Bar

Information provided by various external sources

Sizzling Pubs, where good food and drink, great value and a generous serving of sizzle are always on the menu


Contact info

3.4

Average

TrustScore 3.5 out of 5

315 reviews

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3.4

All reviews

(315)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

Phantom Coach Coventry

We went to the Phantom Coach in Coventry where I had booked a catering function for 40 people for after my wife's funeral but I was bitterly disappointed with the buffet food that was laid on. There was no way that what was provided was sufficient for 40 people, luckily many people attending, including myself, did not eat anything otherwise there would have been many hungry people there. When I went to pay the bill, I mentioned my opinions to the person that was serving me and he passed on my concerns to the manager but she was not interested, no sign of any apology or even any comment from her. I begrudgingly paid the bill in full and left the building in disgust. Although this is my local pub and go there quite regularly for meals I will now be very reluctant to go there again.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

We went for a meal to celebrate my mother in law’s birthday at the Fox & Hounds. After ordering drinks we waited for the starters, looking around the restaurant the floors were filthy, the blinds in the conservatory were dirty and full of dead insects, the men’s toilets were closed, meaning they had to use the disabled. In there the floor had puddles of urine all over, a slip hazard for anyone disabled or not. The starter came out 45 minutes later, cold. The food was of poor quality. A refund was requested and given. The manager looked like a gardener, the whole place reflected very badly. The pub is dirty, in desperate need of renovation and somewhere to give a wide berth to. It ruined a family celebration. As a further note today, the individual that responded to me needs to get their facts straight. I did not interact with your staff it was another family member. I am complaining to Mitchells & Butlers about the attitude of this employee.

August 27, 2024
Unprompted review
Rated 3 out of 5 stars

Poor booking system

We are regular customers of The Crown and we had booked a table a few days ago as we were meeting up with our friends. I had booked online and had requested table 4 or 5. When we arrived someone was sitting on table 4 but table 5 had not got reservation on. We decided to sit in table 5 but could not understand why it had not got reservation on it, then my husband spotted the reservation card (which was showing table 4) which looked as if it had just been moved to another table. We think the people in table 4 had ignored the reservation and sat there and just discarded the reservation on another table. We asked a member of staff but they didn't know anything about it

Other than that the food was excellent.

August 14, 2024
Unprompted review
Rated 2 out of 5 stars

In desperate need of refurbishment

Went for meal on a Monday night. Pub was very quiet. All the tables were dirty, I had to wipe ours down with a napkin. Carpet throughout was sticky. Toilets, not the best. This pub is in desperate need of a refurb. Outside in the pub car park was a man revving his motorbike to which he then drove it out the car park with no helmet and raced up the road. Food however was quite quick and very reasonably priced. We’ll not be returning in a hurry. This pub was The Red Lion in Bath

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Not catering adequately for children

Visited The Ram Arnold.
5 Adults. 2 Children under 6.
Unable to provide 1 sausage and small mash for a child. Had to buy Adult portion.
£1.75 for a dash of lime juice with tap water.
Quality and inability to diverse explains why plenty of empty tables at 1pm.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Brockwell seam sizzler pub

I went here with 2 friends. I ordered teriyaki chicken and salad for me and my friend. The other friend ordered the mixed grill which was literally sizzling on the serving dish. Everyone enjoyed it and not too much food that I couldn’t eat a whole ice cream angel cake and squirty cream desert. They had a deal on the salads and then there was the rock star cocktail that was on a deal if we got two. They were really tasty and we ordered another one. The other friend was driving so he ordered a Pepsi. Staff were lovely and the food was lovely no one wasted anything. Prices were very fair.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

"An Exercise in Patience: When Simple Orders Go Awry"

In the quiet town of Thornton-Cleveleys, beneath the gray English skies, there stands a place known as Bay Horse, a part of the "Sizzling Pubs" lineage. It is a place where the sizzle of the griddle and the promise of a warm meal draw weary travelers and townsfolk alike. This is the tale of a visit, where hope and hunger met the indifferent hand of fate.

My own meal, a modest affair, was served without incident and for that, I was grateful. But my wife's journey through the culinary landscape was fraught with trials. She had ordered sweet chilli halloumi and fries, a dish simple in its request but elusive in its arrival. Her grandmother, a woman of years and patience, ordered fish and fries with garden peas, but was served fish and chips with mushy peas instead. An omen, perhaps, of the chaos to come.

Time stretched like a desert before us, an hour and twenty minutes passing with the slow inevitability of age. When the food finally arrived, it was not the halloumi and fries but a sizzling salmon, a dish summoned from the depths of some misunderstanding. No apology was offered, no acknowledgment of the error. They vanished, only to return empty-handed, asking us once more what we had ordered.

With patience thinning, we repeated our request. This time they brought the halloumi, but it rested atop a bed of rice, an unwelcome substitution. Again they took the plate away, and we waited. My wife consumed the halloumi, the fries still a distant hope. Another half-hour trickled by, each minute a small surrender to the relentless march of time.

We asked again for the fries, and they arrived, unceremoniously plonked before her, a final act of indifference. No apology accompanied their arrival, just the silent acknowledgment of a task begrudgingly completed.

The Bay Horse, a place of promise, had faltered in its duty. My own meal, a solitary beacon of competence, could not overshadow the trials endured by my wife and her grandmother. The experience left a bitter taste that no food could cleanse, a testament to the small courtesies that make a meal more than mere sustenance. It is a story of human fallibility, a reminder that even in the simplest of acts, there lies the power to uplift or to cast down.

June 22, 2024
Unprompted review
Rated 3 out of 5 stars

Went to the Phantom Coach

Went to the Phantom Coach, Coventry. My husband has for past 6 months had to change over to a plant based diet due to health reasons. We both eat vegan at home but I still do eat real meat on occasion when dining out. Thought I would try the vegan ribs as I normally love a rack of ribs.

It came out on a sizzling platter and the bed of stir fried vegetables were sizzled to death by the time I got to the bottom layer. I thought 4 small pieces of 'rib' was a bit mean for £9.99, and again they were cooked to nearly black on the outside. They were tough and leathery and took some chewing. The barbeque sauce was nice. I didn't complain at the time. I'd just come from a funeral and didn't feel up to it.

You don't have to cook fake meat to death, it should be sumptuious and juicey like a real rack of ribs. I couldn't identify what it was made from, but it was in layers so maybe seitan based? I wouldn't recommend them I'm afraid to say. Maybe they would be better cooked a little less but I don't want to try them again.

Staff were very pleasant, friendly and consciensious as usual, can't fault them.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

So to rewind the clock to 20th April…

So to rewind the clock to 20th April 2024. What a fantastic experience at The Tyburn House. My Mother-in-laws 80th birthday. We booked a table for 3. Food was superb and the manageress was happy to bring out the birthday cake and asked the band to sing happy birthday. So Thankyou, that is why it will always remain my local and a special mention to bar staff member Leanne for accompanying the manageress out to sing happy birthday. All current members of staff on different occasions have made a visit special. So a stark contrast to my previous review, both reviews a personal experience, and illustrate the lowest and the highest experience that the Tyburn can deliver.

April 20, 2024
Unprompted review
Rated 2 out of 5 stars

We ordered 2 steaksirloin 8oz steaks…

We ordered 2 steaksirloin 8oz steaks both were practically inedible .
After complaining in the pub we followed up with an online complaint with receipt number 53/9298 and received no response .
The seats we were given were of the cracked leatherette varity.

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

We have been visiting this pub for…

We have been visiting this pub for around 3 months and still haven't been able to beat our experiences. The value of money is outstanding. Locals are very friendly and that goes for the staff also. Kelly is just amazing and if there's something she can do for you she will. Lovely pub and would tell everyone to pop in.

April 13, 2024
Unprompted review
Rated 2 out of 5 stars

Food was terrible This is the second time we have sent…

This is the second time we have sent food back at the centenary, this is not a complaint about the service we got from the waiting staff just the food, all thrre meals were cold, chips looked like they had been warmed up multiple times, buns on the burgers were burnt black and left a horrible taste in your mouth. We sent them back and everything came back in about 3 minutes nothing cooked fresh just microwaved, I like the sizzling pubs and as a family we go at least once a week, but we won't be going back to the centenary, I would rather go elsewhere.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

I visited the hazelwell today and their…

I visited the hazelwell today and their new menu is amazing it has such a wide variety suitable for everyone and they have a 2 meals for £11 deal
The food was beautiful and served quickly but you could tell everything was freshly cooked
The bar staff were friendly and helpful and recommended the deals available and asked about food allergies and taste requirements
The manager came and asked if everything was ok and was very helpful with a special food request
I will definitely be returning

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Mothers Day celebration

We celebrated Mothers Day with eight of our family at the Brooklands Pub and had a wonderful time. The table was beautifully laid out and the food on the new menu was excellent. We were very impressed with the choice and presentation of the food which was very tasty. It is our local pub and the staff are always friendly and very helpful. Many thanks to Mel and all her staff for making our Mothers Day celebration so special.

March 10, 2024
Unprompted review
Rated 2 out of 5 stars

Kings Head Waltham

I go to Kings Head in Waltham on special occasions and it’s nearly my birthday and I received a voucher for money off drinks. So I took my family for Lunch and drinks. There were five of us and we sat at a table. It was busy so I waited a long time at the bar to place my order. When I was served the lady told me there was about a fifty minute wait. We sat and had our drinks. Waited for over an hour then some of us got our food, it was cold. And two of our group didn’t get theirs until ten minutes later.

Could do better. 😒

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

No Guilt Eating Out

My mum and I always treat ourselves to lunch at Maxwell. Good value for money and always polite staff.

Today was another lovely meal out and Josh and Gareth took care of us and set us up a nice table in the dog eating area. Looking forward to our next occasion

March 4, 2024
Unprompted review

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