Sizzling Pubs Reviews 

315
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the excellent and fast service they received. People frequently highlight the friendly, helpful, and attentive nature of the staff, often noting specific team members for their outstanding efforts. Furthermore, a significant number of consumers found the food delicious, served hot, and of good quality, with some describing meals as fantastic. However, some people were dissatisfied with certain aspects of their visit. Several customers encountered rude, inattentive, or unprofessional staff, and others mentioned issues with understaffing affecting service. There were also repeated concerns about food quality, including meals being cold, tough, incorrectly cooked, or poorly presented. Additionally, some experienced issues with product availability or items not meeting expectations upon arrival.

What people talk about most

Staff

People report ambiguous experiences with staff, with many customers praising the friendly, attentive, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the overall... See more

Location

Reviewers mention ambiguous feedback about location, with many customers specifying various locations they... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the food as delicious, very... See more

Reviews shaping this summary

Rated 3 out of 5 stars

THE HIGHFIELDS INN CHESTERFIELD called in 18th February 2026 for a lunch time meal Just after refurbishment. Ordered Lasagne the meal itself was hot and tasty However the presentation left a l... See more

Rated 3 out of 5 stars

Booked a table to eat and watch the football. So many staff but that has its own issues as nobody seemed to know what they were doing but polite. The food as what I expected not great, it came out... See more

Rated 2 out of 5 stars

I went for a meal with my friend and we both had steak meals, I wanted mine medium and he wanted welldone, when the food came out mine was ok but his was still bleeding it was more bloody than mine,... See more

Rated 2 out of 5 stars

Visited The Bay Horse Inn, Cramlington on 13th April for lunch. Arrived around 1.30pm. A member of staff, sitting at a table, who took a while to acknowledge us and then just said “sit at any table”.... See more


Company details

  1. Restaurant
  2. Bar

Information provided by various external sources

Sizzling Pubs, where good food and drink, great value and a generous serving of sizzle are always on the menu


Contact info

3.4

Average

TrustScore 3.5 out of 5

315 reviews

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No history of asking for reviews

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3.4

All reviews

(315)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

marmalade pot in linwood…

Was at marmalade pot in linwood phoenix , staff are very efficient and friendly also a lot of patience for dogs 🐕 even have a dog menu , treats , water bowel , food great 👍 5 star 🌟

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

they was sick all over the floor and in…

they was sick all over the floor and in the toilets really unhygienic. I order chicken nuggets for my 2 year old daughter and we had 3 people try the nuggets and all said it tastes like soap. I made a complaint and nothing got done. We also had to wait over hour for the food to come which was cold and small portions.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend the Plough…

I would highly recommend the Plough Sizzling pub! The customer service was top-notch, especially from Sue, Emily, Ross and Millie, they go above and beyond to support the customers.
The food is fantastic value. Will definitely be back.

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

Worst food ever

Starter of Halloumi fries fried to dark brown colour. Belly of pork sizzler inedible. It was black, too tough to cut and just tasted of burnt food

February 18, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience today at the…

Very bad experience today at the General Roy.

This is the second time that using the app at the pub that I have ordered a starter and they have had to be reminded of, resulting in an excessive wait.

And today on my birthday they have now provided food for my guests and not provided my order.

This was not a good start but then I was approached by someone who did not identify his position within the establishment, however he proceeded to talk in a condescending way to me.

If this is the standard of service provided by this firm I would suggest that you look at an establishment that respects its customers and provides a quality of service which is lacking here.

I for one will not be visiting it again and I would suggest you do not, however if you do so, never use their app, you may not get your order.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Amber Tavern Birmingham

Amber Tavern Birmingham.
We held a wake here and not being local thought we would scope it out before booking. All I can say is what an amazing experience. Food and service was second to none. The staff couldn’t do enough for us and made a sad occasion better than we could have wished for.

January 11, 2024
Unprompted review
Rated 4 out of 5 stars

Don't forsake your two seat customers

Visited our Local Sizzling Pubs which was the Old Ship Inn,Lee on Solent today (18th January 2024), and after it's recent refurbishment which looks very nice we had a table booked for my wife and I.
Now due to her mobility issues I asked the pub in the special requests of the app if we could have a table away from the centre of the restaurant but buy the windows where there is more room to get in and out from the table and to use thr toilets easier.
Well every time we use this pub we put in the same requests and every time we are always ignored and stuck in the centre of the restaurant, and the reason.... because we are only two if us, does that make us any less important than three or four, in my eyes if you book a table with specific requests then that table should be reserved for you, and any late customers should be told that there is no more tables available, or put more tables for two people nearer or by the windows so they can be used by people with mobility issues. I think when I book a table next time I'll book a table for three or four, at least then we might get a more suitable table with easier access.
Please don't have preferences for bookings of three or 4 and neglect your two people bookings.
Anyway the meal was first class as usual, the service impeccable, and the location second to none (where else could you eat your Lunch on a sunny winters day overlooking the Solent with the Isle of Wight in full view ).
This is my local pub/restaurant come winter and summer and would never change for any of the other establishments, so four stars given for the pub,staff,meal and location, but minus one star for not caring about your two customers who need a table with specific mobility issues being ignored
(Thanks to one of the bar staff who managed to finally source us a table in the TV lounge area, it helped immensely)

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Purely devine. Do go and try ot yourself

Wow, what a meal at Brimsham Park. What fantastic service and such clean welcoming surroundings. The mixed grill and steak was cooked to perfection, absolutely devine. My daughters bbq grilled chicken and after eight pudding was devoured with gusto. My wifes gammon and apple crumble pudding was just what was needed this chilly evening. The service was impressive, prompt & sincere, even checking that there were no allergies or issues with the food. Upon checking, insee they have a breakfast menu, so will definitely return to try the workers bap out for starters.
My daughter even wrote her own review, stating.The food was so good, especially for kids over 5's the BBQ chicken. It was lovely. I will hopefully come again. Aged 11

The music was lively, but easily able to have a normal conversation with family.

The portion sizes were spot on. My daughter never finishes any of her food and drink, either at home or out and about, but tonight, she devoured the lot. Congratulations for such a great venue.

January 14, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service. Came here after my grandfather’s funeral, had the silver buffet for which a reservation had been paid. They forgot that this was ordered. Not very apologetic. We got whatever they had in the freezer. Promised tea and coffee. Then didn’t want to serve it. Unhappy day made worse by Chessington Oak (sizzling pub) incompetence

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Well booked a table for the festive…

Well booked a table for the festive menu ! That is available from 22nd of November to the 2nd of January! We get there my table wasn’t booked and to be told the festive menu is only available Christmas Day but on the leaflet I took from there and the advert I seen on Facebook and also outside pub says it’s available from 22nd of November to the 2nd of January but isn’t available Christmas Day ! So I was lied to by the staff ! I have the leaflet so the yeoman in Bristol is lying

December 9, 2023
Unprompted review
Rated 2 out of 5 stars

Visited The White House Aldridge

Visited The White House Aldridge, for our wedding anniversary, went for the two meals for £11. My meal was a lasagna with garlic bread, which was ok but very small. My husband had the Gammon which was ok. For dessert I picked Eton Mess, which looked very good when it arrived but sadly had no Meringue in it. When I pointed out the issue the lad said it was his fault he forgot to put some in. My husband’s crumble was ok but the custard was cold. We didn’t complain but will not be going there in the future. The coffee from the machine was very good.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

A lovely birthday lunch, plus surprise dessert gift

My wife loves the sizzling chicken from this pub chain so we booked a table at King Henry to celebrate her birthday.
The food was absolutely delicious and, as a surprise, the chef, Dale, personally served her a platter of chocolate, strawberries and sauce - what a wonderful and thoughtful 'gift'.
Thank you, Dale and all the staff at King Henry, Rotherham.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Couldnt even rate this company a 0. I made a resonable complaint about of their venues due to unprofessional behaviour about two of their managers and i was banned from the venue in retaliation to a complaint i made on behalf of a customer.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking

We've visited Southdowns in Felpham Bignor regis many times, service continues to be shocking, we come here because its convenient to walk to. We order on the app, as easier than queuing at the bar, but they regularly get our orders wrong and beer is flat. Tonight I got 5 pints for the price of two! Although it did take 20 minutes to get the first three pints! Toilets are dirty and toilet seats have been broken for weeks. Just the one * :-(

November 4, 2023
Unprompted review
Rated 1 out of 5 stars

Sizzler's ADDITIONAL 75p for a portion of mushy peas!

Re: the Sizzler chain (part of Mitchell & Butlers brewery)
This brand decided c. early 2023 to apply a 75p ADDITIONAL charge (on top of the base charge) to customers choosing MUSHY PEAS (rather than garden peas). It appears to be the ONLY brand within M&B's umbrella that applies this ludicrously unjust price add-on. Its formal response cites the following disproportionate reason... "the portion size is bigger [NOT SO] and the cost price is higher" [likely to be very MINIMALLY higher].
It's a real shame they've taken this petty stance - especially since the staff and customer service levels at their pubs are brilliant. I feel sorry for each manager not having control over these prices. I won't feel sorry for the brand if they lose customers over such an unfair supplement to the meal cost.

October 25, 2023
Unprompted review

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