S J Rayner (Cars) Reviews 

69
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Very pleased with the service and help received when purchasing a car from here .Would certainly recommend and will be using again in the future John Edwards

Rated 1 out of 5 stars

We bought a car from this garage. On the journey home it went into limp mode. Error lights everywhere. They advised taking to a local garage, they covered the diagnostics bill, which concluded a whole... See more

Rated 5 out of 5 stars

From viewing, test driving & subsequent purchase of my Kia Sportage, Steve & the team at S J Rayner have gone above & beyond answering silly little questions about the technology as I was used to a... See more

Company replied

Rated 5 out of 5 stars

As our very old vehicle had failed its MOT, we were desperate to replace it. Having spotted a suitable alternative on their website, we were so impressed by the level of customer care we received fro... See more

Company details

  1. Car Dealer

Information provided by various external sources

SJ Rayner (cars) is a family business supplying quality used cars since 1988 based in Kidderminster, Worcestershire. We have a commitment to providing quality service and competitive prices on a large range of used cars. We usually stock over 100 quality used cars for you to browse at your leisure. Our sales team have over 60 years combined knowledge and experience. All of our used vehicles are hand-picked with a range of makes, models and types from many different manufacturers. Since we opened our business in 1988 we have served over 35,000 customers locally, nationally and internationally with most of our new customers coming to us through personal recommendation and reviews from our google, facebook and autotrader pages. We are situated in the beautiful Worcestershire countryside just on the outskirts of Kidderminster, within easy reach of the Midlands network of motorways and the local train station. Our office provides a relaxed and comfortable atmosphere for our customers to enjoy and browse our pre approved handpicked quality cars hassle free with no pushy hard sell.


Contact info

3.8

Great

TrustScore 4 out of 5

69 reviews

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3.8

All reviews

(69)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

All went very smoothly

All went very smoothly, I had been looking for this particular model and colour of car but could not source in Scotland. The fact the garage was over 300 miles from my home, and not nationwide, I thought may be an issue. However after speaking with Steve, he did a walk around the car and sent over to me, I did the same for my car to part exchange. That was the Saturday and the car was delivered to my front door at 7.10am on the following Thursday and my old car driven away. Love my car and very happy with the service I received.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

What a great experience.

What a great experience.

After months of searching for a good learner car we found SJ Rayner. Not only did they prepare and service the car ahead of time but also delivered it for free on our chosen day a couple weeks later on my wife's Birthday.

We are now looking for a second car from them now she's passed her test and our kids want to learn in the same car.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I recently had dealings with Simon and Steve at Rayner Cars, who I can highly recommend for the way in which I was dealt with.

August 14, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Experience - Highly Reccomend

I have recently concluded a car purchase from S J Rayner (Cars) and could not be more pleased/delighted with my purchase. This was a mid-priced range purchase, yet Matt & Simon could not have been more helpful and understanding throughout the very easy & relaxing experience. The car was presented in beautiful clean condition with a full 12 month MOT & service (as standard I understand) Should anyone reading this review decide to visit their excellent showrooms, I assure you that you will not be disappointed and simply can’t recommend this Kidderminster dealer enough. Great experience and will look forward to further purchases in the near future.

June 15, 2022
Unprompted review
Rated 1 out of 5 stars

Excellent to unprofessional

Initially I would have rated this company as a 5 star company. They dealt with me as a customer in a professional way. However having bought a Kuga I had a number of issues. Not starting / ABS problem / only supplied with 1 key / doors not closing / stability control light on. These all happened during the warranty period.
More recently having only driven the car 1500 miles since purchase there was a knocking in the engine. A local garage could not diagnose the fault so took it to Ford - They said both the injectors and ECU needed replacement and the bill would be £3000 but they also said they said it may not fix the issue.
Spoke to Rayner as I felt that the vehicle should not really have major faults after 1500 miles.
Rayner acted as a go between with Ford. The car cost 8k plus £250 for key + 216 for Ford so a total of 8500 without having the work done.
Rayners offered £6000 for the car. In essence driving 1500 miles would have lost me £2500.
As previously stated they were professional to begin with but when there is a major issue they wash their hands of it.

This is really disappointing as they were professional to begin with. A lesson learnt.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

5 Star service

This is the 4th car I have bought from SJ Rayner. Each time I have received a 5 star service. Thanks to the team who made the whole process as straight forward as possible, from assisting with finding the best finance deal to ensuring the car was ready for collection. I am sure I will be back again in the future! 

April 25, 2019
Unprompted review
S J Rayner (Cars) logo

Reply from S J Rayner (Cars)

Thanks Jane for a great review and for being such a loyal customer.

Was a pleasure doing business with you again and we look forward to being able to assist you sometime in the future from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

very friendly and helpful !

very friendly and helpful !
Not pushy at all , would recommend them , and buy from them again. Steve was totally professional and sold me an amazing Mercedes
Thank you

April 24, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Thank you Chris for a great review.

Wishing you lots of years of happy motoring in your new car from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Fabulous service!

I’ve been so impressed with this company; they’ve gone above and beyond to make my new car purchase seamless. Working all hours, they held my new car longer than stated on the website and were more than helpful. Everyone I dealt with was fab and I was even allowed to visit my new baby in the valeting bay before picking her up! Thanks so much to all of the staff. My Peugeot 108 is a dream!

April 18, 2019
Unprompted review
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Reply from S J Rayner (Cars)

It was a pleasure doing business with you Natalie and lovely meeting you.

We are delighted you are happy with your car and look forward to doing business sometime in the future with you. All the best from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Our go to.

We have had 6 cars off Rayners now and all have been great. They can’t do enough to help and have bent over backwards for us a few times. Always our first port of call whenever we need a new car or just fancy a toy.
Highly recommended.

April 18, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Wow Matthew - delighted to receive your custom again.

We are always here to help you and we look forward to seeing you in the future from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Easy process from start to finish and I got the car I wanted at a decent price.

April 17, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Thanks James for a great review - was a pleasure doing business with you from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Recently purchased a BMW Z4

Recently purchased a BMW Z4 from them. Saw the car advertised online, myself and my dad called the dealership to ask a few questions about the vehicle, Matt answered the phone and was more than happy to discuss a few details about the car. We advised him that we are coming from quite far away to view the car and he was very pleasant and helpful about it. When we arrived Matt had already pulled the car out and given it a quick clean over which was nice to see. He was more than happy for us to take it for a test drive by ourselves. We discussed over the phone for a few days and I returned a week later to purchase the vehicle. Throughout the experience Matt was very friendly and polite. He looked genuinely interested to sell cars and he looked like he enjoyed his work. I returned another week later to collect the vehicle, my only complaint would be that Matt was not there and another gentleman provided the keys and paperwork to me but did not go over anything within the car and looked like he wanted to just get rid of me, but that aside it was a very good experience overall I would highly recommend. 2 months on and I’m very pleased with my bright orange car haha, Thanks guys ;)

April 17, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Thank you Myros for your review. It's good to hear you are very happy with your purchase and we are glad overall you had a great experience.

It was a pleasure meeting yourself and your Dad from the Team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round . Very happy customer .
Steve makes a great cuppa too 😉
I would highly recommend .

March 29, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Thanks Laura for a great response. You're welcome anytime for a cuppa :-)
From Lisa and the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

I've recently bought my 3rd car from them.

I've recently bought my 3rd car from Rayners. They stock a range of hard to find cars at all prices and their p/x prices are fair.
I had a couple of minor problems with my latest car but they were sorted out quickly and without fuss.

February 15, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Thanks Anthony for a great review and being such a loyal customer.

We will always endeavour to fix any problems without any fuss - customer satisfaction is very important to us.

We look forward to seeing you again from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Fantastic service,cant help you…

Fantastic service,cant help you enough,and all the staff are friendly and down to earth,my dad bought a car from here a few years back and thats the reason i chose to purchase my car from here,quality car sales

February 10, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Was a pleasure meeting you Rem. We hope you enjoy the car and we look forward to seeing you and your Dad in the future.

All the best from Lisa and the Team at SJ Rayner (Cars).

Rated 5 out of 5 stars

We bought our daughter her first car…

We bought our daughter her first car from here and I was very impressed with the cars and the friendliness of the staff working here. They were very helpful and our daughter loves her car.

February 7, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Was a pleasure doing business with you Gary and we are so pleased your daughter is enjoying her new car.

Thanks from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

brilliant!!!

fantastic place to buy or sell your car, all the staff are friendly & helpful! would highly recommend!

February 7, 2019
Unprompted review
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Reply from S J Rayner (Cars)

Thank you Demi - look forward to seeing you in the future from the team at SJ Rayner (Cars).

Rated 5 out of 5 stars

Brought a car from S J Rayners this…

Brought a car from S J Rayners this week, and I couldn’t be any happier with it! Absolutely amazing service received and such lovely staff. The car was immaculate and any queries I had were answered straight away. Being my first time buying a car, I felt totally looked after and comfortable. Thank you so much! Would 100% recommend!

January 31, 2019
Unprompted review
S J Rayner (Cars) logo

Reply from S J Rayner (Cars)

Thank you very much for a great review. It was a pleasure doing business with you.

Wishing you lots of happiness in your first car from the Team at SJ Rayner (Cars).

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