Worked as Snowboard Instructor for SkiBro. Outstanding payment for lessons provided in March 2025. After the last email in May 2025 where I have been asked to be patient as the payment will arrive the... See more
Skibro
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See what reviewers are saying
I worked with their platform but never received payment. I've been waiting for payment since February 2024 - it's October 2025 and the company still hasn't paid the amount due. This is both outrageous... See more
Skibro was super easy to book and we had all the information we needed. Our instructor, Nico, in Meribel was fantastic. We were a mixed ability group of 5 people and he managed to make us each feel h... See more
Ronaldo was fabulous! A great instructor, very patient! It’s very frustrating when you try to always implement what you are being told but you don’t always get it right especially as an older skier! R... See more
Company replied
Company details
Information provided by various external sources
SkiBro is an app and website that allows skiers and snowboarders to choose and book their perfect instructor. Each instructor has a detailed bio, profile video, customer reviews and real-time pricing and availability.
Contact info
Batiment 3 Rond Point des Pistes, Rue du Cachey, 73150, Val d'Isere, France
- +33479411950
- matt@skibro.com
- www.skibro.com
Excellent service from Luke@SkiBro
Excellent service from Luke@SkiBro, we had 3 brilliant instructors for our week away in Les Arcs. One snow boarding and two ski instructors for our large group. Would definitely use again.
December 26, 2022
Unprompted review
Reply from Skibro
Thank you for the kind review Sarah! We are so glad to hear you had a great time!
So helpful!
Really good communication throughout the whole process of booking private lessons and ski equipment for our recent trip to Italy. Always prompt responses to my endless queries!
November 10, 2022
Unprompted review
Reply from Skibro
Thank you, we are happy to hear you had a great experience with SkiBro. We hope you had an awesome time in Italy!
Great instructor
December 25, 2022
Unprompted review
Easy to book, good prices
Booked a last minute private ski lesson for a really good price and would use again in the future!
January 1, 2023
Unprompted review
Terrific customer service
Terrific customer service, Easy booking and I had to change a couple of lessons last minute. Nothing was too much trouble.
January 2, 2023
Unprompted review
10/10
Amazing customer service! Very friendly and helpful customer service team.
December 29, 2022
Unprompted review
Despite the hype, still not effective.
Tried booking through the website. Took several goes before I could get an account set up. Then it wouldn’t accept a booking despite trying multiple times on various browsers. By the time it started working, the instructor we wanted was booked up when we originally wanted him, and then declined the alternative requested. Possibly the most unstable website I’ve used for some time.
December 30, 2022
Unprompted review
Not Flexible
We flew in from the states and the airlines lost our luggage. We did not have any ski gear. We arrived late to the hotel, and my lesson was at 9 am. I emailed SkiBro to see if I could reschedule my lesson, to allow me time to buy new ski gear. They were not understanding or accommodating. I booked my kids with SkiFamily, another ski school and they were helpful, understanding and accommodating. If you are looking for poor service and inflexibility then SkiBro is the way to go!
December 22, 2022
Unprompted review
Great experience
Booking system worked great, received confirmation straight away and were able to meet with our instructor for a fantastic lesson. Much easier than the old fashioned booking through the schools. Would highly recommend!
December 26, 2022
Unprompted review
Amazingly helpful staff
The customer support staff were great and made it really easy for me to get my booking sorted for the busy Christmas weeks as everywhere else I looked was booked up.
December 15, 2022
Unprompted review
Awesome booking experience
Awesome booking experience. Team of experts on hand to help answer all my questions. I needed a last minute lesson, and SkiBro helped me find the right one! Would definitely recommend!
December 26, 2022
Unprompted review
Dreadful experience
Dreadful experience, booked lessons with them and money was taken. There was then no communication for three days while reservation sat in pending. FAQ said to leave it with them as they would be following up with school. Got to the day before and emailed to check on reservation status. Cue email from them saying reservation was cancelled and to wait up to 10 days for refund in the meantime we've had to shell out for replacement lessons and this completely destroyed the first day of our ski holiday as we couldn't book a lesson on such short notice. Avoid and go direct to ski schools.
February 19, 2022
Unprompted review
Reply from Skibro
Hi Skye,
Thank you for your feedback, we are so sorry to hear that your experience with our SkiBro has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
SkiBro is a booking platform for ski lessons and we endeavour to ensure that our partners keep their availability up to date. Our partners are ultimately responsible for selling services on our site and managing their own availability and bookings.
The past few weeks have been extremely busy with travel opening back up and the school holidays, meaning this period was especially challenging for some providers to keep on top of.
Last-minute bookings made during this time went very quickly and so there were occasions where bookings took longer to confirm and availability changed before providers were able to update their offering.
If a provider declines or cancels a booking, they are penalised in our system because we understand how frustrating it can be for customers like you who book a product to then be told it is unavailable. We always encourage providers to try and offer alternatives when this happens. I can see this provider offered an alternative and I’m sorry that they were unable to meet your needs on this occasion.
When given the opportunity we will always do our best to try and find alternative lessons. Again due to this being a peak week there were no alternatives outside of the offer possible.
Thanks again for sharing your feedback and challenging us to improve. While we’d love the opportunity to regain your confidence, we understand your frustrations.
My deepest apologies for any inconvenience and impact this may have caused on your trip.
All the best,
SkiBro
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