Skinlight Cosmetics Ltd Reviews 

I don’t usually write reviews but I feel the need to compliment and thank skinlight.co.uk on providing such exceptional service to me over the past few years. My orders always arrive quickly and are very well packaged. Their various products are incredible and I would be lost without them. Dina has been so helpful with her vast product knowledge and advice. The customer service team always respond quickly and professionally to any query I may have. So I just want to say thank you and keep up the good work!

Hi,
I am totally unhappy at the service I got from Skinlight.co.uk where I placed an order and paid for it on the 08th of October 2020 and to date no shipment has occurred or updates in regards thereto. I wrote several emails to their support centre citing my order number 1122 but not a single email was replied to.
Please help.
Daisy Swele

I would like to say that the team at skinlight.co.uk are fantastic. I have ordered many times in the past couple of years and delivery is always quick and hassle free. I feel so confident ordering from this site because any time I have a question or need advice , it always gets answered quickly and professionally. The products are second to none and I wouldn’t buy these type of skincare treatments from anywhere else.

Products appear to be decent and safe. This company however, makes a mockery of customer service. Payment is taken the instant the item is ordered with delivery often grossly delayed. Once this is queried , then and only then , will the items be despatched. This is poor , considering that this is an expensive store and the fact that the delivery charge is a minimum of £5.

Update: it turns out that one of the items was out of stock when ordered , yet I was able to add it to my basket and pay. The other items are still all in stock but have not been despatched. Update: all items were refunded.
Further update: products were offered free of charge and were delivered as promised. I am stunned at this measure of generosity and goodwill. Many thanks.

Hi,
I ordered Gluta caps with 5000mg Glutathion, but I am confused that the capsules are so small. 5000mg is 5g, but one capsule with 5000mg glutathion weights not even 1g.
I am worried because I wanted to start my journey of skin lightning and I took two weeks ago glutathion with 750mg from germany and it weights more than gluta caps.

Update,

Since posting the review, skintight have immediately contacted me to resolve this issue.

I Ordered and paid for 6 boxes of Supaskin Vita-light Vitamin C tablets for a family member. Skintight sent 3 with no explanation why they hadn't sent 6. When I rang up they said they were out of stock!!! I have since asked for my money back for the 3 not received on several occasions and the customer service has been awful. The employees I have spoken to every time have said they need to speak to their supervisor and will get back to me. They never do.

They still have my money and have made no attempt to resolve this issue.

Avoid this company

Skinlight have been so helpful in resolving my issues with complexion. Very professional and understanding and the products they recommended to me arrived the next day and worked very well. They’re not cheap but are very effective. I’ve been dealing with Ayanthy on their live chat product advice line and she was great so thank you!

I first bought something from skinlight.co.uk three years ago after a friend recommended them to me. I have been ordering monthly at skinlight ever since and my orders always arrive quickly and the products are very good. The customer support is always very helpful too. Thank you!

Do not trust them! They sent only part of my order and after weeks of waiting and many emails to customer service they told me that they have proof that my order was sent and signed (!) - even though I had an invoice stating it was only partial! When I scanned and emailed them the invoice they stopped replying to my emails. It took a lot of my time, writing, researching on customer law and all the proofs I had to push them to finally send the rest of my order. Awful practice.

Edit after Skinlight reply:
What a bag of rubbish! The Royal Mail dalivered EVERYTHING that was sent, you just didn't sent the whole order (I still have a proof of your invoice btw). The missing item was for £25!! Clearly it is what you do all the time to rip off naive customers. If you continue to reply with all those lies I'm going to post the whole correspondence I have with your "Customer Service" and prove what you are doing.
Stay CLEAR people!

I bought Purgene face whitening cream for lightening especially around my eyes 6 weeks later no change in my skin tone VERY DISAPPOINTED with this product £34 down the drain.The customer service was ok and my item was delivered in 5days

I have been very happy with this company. Ignore the negative reviews. I order regularly from them and I am never disappointed. The customer service team and live chat is excellent. They are very knowledgeable. The quality of the treatments is on par with high end dermatologists. Highly recommend.

I do a lot of online shopping, and I can honestly say the customer experience from Skinlight is among the worst I've experienced in the UK. If I had read the reviews here before i placed my order, I probably would not have bothered. Also notice most of the 5-star reviews here were "invited to review" by skinlight.co.uk. I placed an order for 3 items on 14th of Feb -Q-white, megafade & novaclear. At the time, only novaclear was out of stock. I called to ask what would happen since one item wasnt in stock, they said they'd wait till it was in stock on Monday. They eventually dispatched my order on monday the 18th, which i received on wednesday the 20th. however, the qwhite was missing & the lid on the megafade was broken & spilled into the packaging. The 150ml novaclear was also much smaller than expected. I called & was told the qwhite was now out of stock, but they'd despatch the q-white, another lid for the megafade & an additional order of novaclear to me in a few days. A week or so later, I got the additional order of novaclear, again without the qwhite & without the extra lid. Again, i called, and they said the q white was still not in stock & so they've dispatched the novaclear, they apologised for not sending the lid for the megafade. I asked why they did not send email or text updates & the response i got (in rather a rude manner) was that they had so many clients & so many orders that they could not update everyone on the status of their orders.
Finally, almost 1 month after i placed the order, I called & asked for a refund on the q-white which i had still not received. Then, the lady i spoke to tells me that the q-white has just come in stock, I told her i'd prefer a refund as i'm over it. She said okay, refund will be processed and will get to me in 10 days. Days later, I called again to confirm that my refund was being processed, and then i'm told that there is no record of me asking for a refund. I asked if there is no record of me asking for a refund then has the q-white been despatched since its now in stock, they say no. No refund & no product. So I re-ask for the refund and i finally get a paypal refund notification.
On whether their products are any good, I really can't say. I was trying to develop a new skincare regimen, but with the novaclear it seemed I got even darker after two bottles, so I did not order a 3rd. Also, once i saw that their customer care was terrible, i had to find another alternative as i knew i could not deal with the stress of incessant calls and orders that take weeks to deliver. Also, I used the megafade exfoliator for a bit, it seemed to make my face even darker than the rest of my body, and since it had been exposed to air for almost a month as the lid was broken in the careless packaging, i was scared to keep putting it on my face. But even if the products were great, their long delivery timelines and bad customer service and stocking issues make it highly unlikely for me that I'd patronize them ever again.

Love the website. Great products I haven’t had a issue with any of my orders. They dispatch very quickly and I receive the goods in perfect form always. Would definitely recommend. Uk buyer

I ordered from this company for the first time with high hopes..after a week of taking money from my account the other status was still on unfulfillment status .I called them to find out what happened and they told me some stocks were not in stock..I was really angry to why didn't they send me an email for me to be aware or advice me on alternative products but they said they would post it.they posted 2 of my 4 products without any explanation of if an going to be refunded or not.. furiously I called to find out what is going to happen to my other order or refunds(actually my refund cos I just don't want to have anything to do with them anymore)..I even sent email explaining to them to refund me my money and they replied back that they are investigating?????????
After I spent £95!!!!! Now I have to chase them for my refunds...I will never buy or refer someone to them.i wished I had read all the reviews before buying from them.lesson learnt

I had been suffering with Folliculitis (ingrowning hairs) for 10 years on and off. I have tried numerous products from over the counter and even prescribed medication.
Supaskin Salicyclic Acid Exfoliator is the only product to have worked and my condition has not returned.
Would highly recommend.

I recently purchased 2 bottles of Hyperfade from Skinlight to treat dark marks around my eyes. After using the product as directed by the very helpful and knowledgeable customer advisor – which included using a minimum of Factor 30 Sunscreen even on an overcast day, I am delighted with the results. I still have a little way to go until I reach my desired results. When the dark marks have disappeared, I will then use the product, again as suggested by the customer service advisor, on a maintenance basis a few days a week.

I will be recommending Hyperfade to my friends.

I've had a few great experiences buying from Skinlight. I've always had excellent service and they sell products that are hard to find elsewhere. Most recently I got the Gold collagen eye pads and face cream, which came as a set, beautifully packaged. The face cream feels lovely on my skin and though I was a bit sceptical I do feel that it has brightened my complexion and I look a lot less tired as a result. I would totally recommend this supplier and product.

I placed my £96 order Feb 25th, checked my order two days later and it was still in the checking order status. As the money had been taken from my account I called skinlight to enquire, the lady on the line said sorry the product had been sold out but they now had the product back in stock and it would be dispatched later that day. The order did not arrive, I called again and was told due to the adverse weather conditions there would be a delay. Checked my order again 6th March and the order still at the same status. I called again and was advised the product was out of stock, really..........was told it would be back in stock this Friday 9th March, and I would receive my order next week??? So this review is only based on the non delivery of my items. I'm a little confused as to why I was not advised the items were out of stock, seems simple, just update the order. And I'm very dissapointed in relation to being told it was in stock now it's not......

I read all the other negative reviews on this website before purchasing and wasn’t too convinced so hopefully this convinces you!

I ordered the product (Meladerm for Hyperpigmentation) on the 3rd Dec 2017. I also paid for 1st class shipping and the product did not arrive as and when it was stated it would (2-3 business days, as stated on their website). I contacted them notifying them of this on the 8th December 2017 and received a refund for my shipping. On the 12th December still not having received my product I contacted them again and it turned out they were were waiting on a replenishment of stock, which was what caused the delay. They should of notified me from the get go that there would be a delay in shipping instead of me having to contact them! After receiving my product on 13th December (10 days after I ordered my product), I then notified them that I wanted a refund and would be retuning the product unused, as at this point I had been using another product which turned out to be exactly what I was looking for. They responded by emailing their return address. I returned the product on 15th December and still had not received a refund! I emailed them about this on the 28th December 2017 and on the 8th January 2018 and still had not heard anything back from them on this. I checked with Royal Mail and the item was delivered on the 18th December and signed.

Earlier today I decided to put in a dispute case with PayPal, which finally caught there attention and I received my refund. Thank god I paid with PayPal and returned the product with a tracked and signed shipment service or I honestly believe I would not have gotten my money back!

There excuse, “The returns department did not get confirmation that the item had been returned” - strange as I emailed them twice about it!

Great company and fantastic products which I have using for years. Also my experience of delivery with this company is always spot on which is always a bonus when ordering online.